FICCI@100 : 1358 days to go
Become a Member Members Zone Employee Zone

The Indian retail industry has emerged as one of the most dynamic and fast-paced industries due to the entry of several new players. It accounts for over 10 per cent of the country’s Gross Domestic Product (GDP) and around 8 per cent of the employment. India is the world’s fifth-largest global destination in the retail space.

The Indian retail industry has emerged as one of the most dynamic and fast-paced industries due to the entry of several new players. It accounts for over 10 per cent of the country’s Gross Domestic Product (GDP) and around 8 per cent of the employment. India is the world’s fifth-largest global destination in the retail space.

Indian Retail Industry has immense potential as India has the second largest population with affluent middle class, rapid urbanisation and solid growth of internet.

Market Size

India’s retail market is expected to grow at a Compound Annual Growth Rate (CAGR) of 10 per cent to US$ 1.6 trillion by 2026 from US$ 641 billion in 2016. While the overall retail market is expected to grow at 12 per cent per annum, modern trade would expand twice as fast at 20 per cent per annum and traditional trade at 10 per cent#. Indian retail market is divided into “Organised Retail Market” which is valued at $60 billion which is only 9 per cent of the total sector and “Unorganised Retail Market constitutes the rest 91 per cent of the sector.

India’s Business to Business (B2B) e-commerce market is expected to reach US$ 700 billion by 2020.## Online retail is expected to be at par with the physical stores in the next five years.

India’s direct selling industry is expected to reach a size of Rs 23,654 crore (US$ 3.54 billion) by FY2019-20, as per a joint report by India Direct Selling Association (IDSA) and PHD.

Indian exports of locally made retail and lifestyle products grew at a CAGR of 10 per cent from 2013 to 2016.

The size of modern retail in India is expected to double to Rs 171,800 crore (US$ 25.7 billion) from Rs 87,100 crore (US$ 13 billion) in three years driven by omni-channel retail.


FICCI's Engagement

FICCI Retail division has been relentlessly working on addressing the issues which have been identified as major bottlenecks to the growth of the sector. The committee has the conviction that all of us in the industry have a great opportunity to shape a bright and successful future for this sector. The committee since its inception has been instrumental in promoting the Indian retail sector. With a vision to create a favourable environment for the growth of retail in India, the committee has consistently contributed to the cause of retail industry growth.

FICCI Retail & Internal Trade division is led by a high powered committee which is composed of the decision makers of Retail & related industry. It comprises of 48 members.

Team Leader

Pankaj Singh

Director

Team Leader

Leena Jaisani

Assistant Secretary General

Timeline

2023
Mar
Press Release

Govt working to introduce reasonably strict, but practical quality standards for manufacturing sector: Piyush Goyal

Study

PROPEL Retail and FMCG sectors

Event

Massmerize

2021
Sep
Press Release

FMCG sector ushering in rapid structural reforms to make India USD 5 trillion economies: Ashwini Kumar Choubey, MoS, Ministry for Consumer Affairs, Food & Public Distribution

Press Release

Thin line between drugs and cosmetics; well-informed policy and rules need of the hour: Shraddha Srivastava, Assistant Drugs Controller (I), CDSCO

Press Release

Public-private partnerships for digital MSMEs: Navneet Sehgal, Addl Chief Secretary, Information, MSME

Press Release

Augmented transparency; enhanced efficiency; facilitating ease of business and building economies of scale will enable MSMEs carve out a niche for themselves: BB Swain, MSME Secretary

Study

Resilience in the FMCG & Retail Sector

Event

Massmerize 2021

2020
Oct
Press Release

Concept of Atmanirbhar Bharat is not anathema to competition, it coexists with competition: Chief Economic Adviser, GoI

Press Release

Govt in final stages of drafting new National Retail Trade Policy: MoS for Commerce & Industry, GoI

Press Release

Unconventional, agile, and tech-driven strategies to help REBOOT the consumer industry: FICCI-Deloitte report on FMCG and Retail (e-commerce)

Study

FMCG and retail (e-commerce) REBOOT

Event

MASSMERIZE 2020

Apr
Event

FICCI and Grant Thornton Webinar: Impact of COVID-19 on Consumer and Retail sectors

Jan
Press Release

Quick notification of e-pharmacy rules needed: FICCI

2019
Oct
Press Release

Industry should take lead in making investments to put growth back on 7% plus path: Chief Economic Advisor

Study

Evolve for Consumer

Event

Massmerize 2019

2018
Dec
Press Release

Indian Foodservice industry to reach Rs 5,52,000 crore by 2022 with a 10% growth

Study

Changing Landscape of the Food Service Retail Industry

Event

Foodzania 2018 - Food Service Retail Conference

Press Release

Set-up a robust consumer grievance redressal mechanism in Direct Selling Sector - Anil Bahuguna, Jt. Secy., Department of Consumer Affairs, Govt. of India

Study

DIRECT 2018: Implementation of Direct Selling Guidelines in States & Viewing the Direct Selling Industry with a Futuristic Lens

Event

Direct 2018

Oct
Press Release

Win consumers' trust, uphold their rights through legible product labelling in Hindi and regional languages: Ram Vilas Paswan

Study

Consumer LEADS

Event

MASSMERIZE 2018

2017
Nov
Press Release

Indian Food Services market to grow at a CAGR of 10% to reach INR 5,52,000 crore in 5 years: FICCI-Technopak Report

Study

Indian Food Services Industry: Engine for Economic Growth & Employment - A Roadmap for Unlocking Growth

Event

FICCI Foodzania 2017

Sep
Press Release

Food Processing Minister urges MNCs to test Indian waters at World Food India 'Food Street'

Study

KONNECTED Consumers

Event

Massmerize 2017

2016
Nov
Study

The contribution of Direct Selling to Building India

Event

Foodzania: Food Service Retail Conclave

Sep
Press Release

We are confident these guidelines will certainly help in bringing in regulatory clarity for the sector - A. Didar Singh, Secretary General, FICCI

Study

Shaping Consumer Trends

Event

MASSMERIZE 2016

Jul
Study

E-Pharmacy in India: Last Mile Access to Medicines

Event

FICCI Whitepaper launch of 'ePharmacy in India - Last mile access of medicines'

Jun
Press Release

FICCI comments on the cabinet approval on the Model Shop & Establishment Act

Press Release

Delhi's direct selling market estimated to reach INR 15-20 billion by 2025: FICCI-KPMG Report

Study

Direct Selling: Delhi - A Global Industry, Empowering Millions

Event

Launch of FICCI-KPMG Report: 'Direct Selling: Delhi - A Global Industry, Empowering Millions'

Mar
Event

MoU Signing Ceremony between FICCI and Ministry of Consumer Affairs on SixPoint Partnership Agenda

Event

FICCI-KPMG Report Launch : Direct Selling; Kerala - Global Industry Empowering Millions in India

Feb
Press Release

FICCI comments on Cabinet's decision on initiating measures to promote digital payments

2015
Nov
Press Release

Andhra CM Naidu releases FICCI-KPMG Report on Direct Selling in Andhra Pradesh and Telangana in New Delhi

Sep
Event

Master-Class on Branding & Innovation

Aug
Study

Sell SMART Moving towards a SMARTer consumer market

Event

Massmerize 2015

Jun
Press Release

Drugs Controller General of India to formulate guidelines for e-commerce marketplace to ensure safety of consumers

Study

FICCI Stakeholder's Consultation on Online Sale of Drugs and Medicines

Event

FICCI consultative meeting on 'Pharma Guidelines for Reinforcing Due Diligence for Intermediaries (E-commerce Marketplace)'

May
Event

Seminar on 'Unlocking the Potential for Growth in Food & Beverage Service Industry'

Feb
Event

The ROI of Branding - How smart design can add to profit

2014
Aug
Study

Creating synergies, erasing boundaries

Event

Massmerize 2014

Jul
Press Release

Need for clear distinction between fly-by-night operators & genuine business

Study

Establishment of an Appropriate Regulatory Framework for Direct Selling in India

Press Release

FICCI Retail Committee Delegation suggests measures to contain price rise of perishables to Ministry of Consumer Affairs, Food & Public Distribution

May
Press Release

FICCI Condemns the Sudden Arrest of Amway India MD

Study

FICCI Report on Direct Selling Industry

Survey

Survey on How Retailers and FMCG players can collaborate to create Win-Win Model

Mar
Event

Food Supply Chain in India: Analyzing the Potential for International Business

Jan
Study

Compilation of Various International Acts & Laws for Direct Selling Industry

Press Release

FICCI Disappointed with Delhi Decision on FDI in Retail

2013
Aug
Study

TCS-FICCI - Massmerize 2013, Adapting to the Multi-channel Customer, A Roadmap for Integrated Multi-channel Retailing

Event

Massmerize 2013

Jun
Press Release

FICCI Retail Committee Submission on Multi Brand Retail Policy and on recent clarifications to the Hon'ble Minister during the Roundtable of MB retailers

Event

FICCI Retail Committee Delegation to Mr. Anand Sharma, Hon'ble Commerce Minister on FDI in Multi-Brand Retail

May
Press Release

FICCI Condemns the Arrest of CEO, Amway India

Apr
Event

FICCI-FACC Inter-College Nukkad Natak Competition on Safe Online Shopping

Event

Workshop on Food Safety in Organized Retailing

Mar
Event

Meeting with the Japanese Retailers Association

Feb
Event

UK/India: Retail, Food and Drink: Accessing Opportunities

Event

FICCI-RAI Joint Session on FDI in Retail: Retail Leadership Summit

2012
Nov
Study

FICCI Report on FDI in Retail

Event

Interaction with the Thought leaders on FDI in Retail

Policy

FICCI Representation on Essential Commodities Act to Shri Anil Vasantrao Deshmukh, Hon'ble Minister of Food, Civil Supplies & Consumer Protection, Government of Maharashtra

Sep
Press Release

Reaction from President, FICCI on FDI in Multi-Brand Retail

Study

Driving Indian Consumption through Integrated Multichannel Retailing

Aug
Event

Massmerize 2012

Jun
Event

Industry Connsultation on Trustmark for E-retailers

2011
Dec
Event

Workshop on Improving Safety & Quality in Food Retailing

Event

Workshop on Improving Safety & Quality in Food Retail Chain

2010
Event

Massmeize 2010-FICCI FMCG conference

Nov
Study

Footfalls : Feb-Mar 2010

Oct
Event

Interactive Meeting with Mr Subodh Kant Sahai, Hon'ble Union Minister for Food Processing Industries and Mr.Mike Duke, President & CEO, Walmart Stores Inc

Jul
Study

Footfalls: June-July 2010

2009
Oct
Study

Footfalls : Dec 09 - Jan 2010

Jul
Event

MASSMERIZE 2009

Event

Massmerize 2009: Curtain Raiser

Jun
Study

Footfalls : May-June 2009

Apr
Study

Footfalls : March-April 2009

Jan
Study

Footfalls : December-January 2009

2008
Nov
Study

Footfalls : October-November 2008

Events

Mar, 2023

Massmerize

Mar 06, 2023, New Delhi

Sep, 2021

Massmerize 2021

Sep 23, 2021, FICCI, New Delhi

Oct, 2020

MASSMERIZE 2020

Oct 28, 2020, Virtual Platform

Apr, 2020

FICCI and Grant Thornton Webinar: Impact of COVID-19 on Consumer and Retail sectors

Apr 24, 2020, Webinar, 11:00 AM - 12:30 PM

Oct, 2019

Massmerize 2019

Oct 16, 2019, New Delhi

Dec, 2018

Foodzania 2018 - Food Service Retail Conference

Dec 12, 2018, FICCI, New Delhi

Direct 2018

Dec 03, 2018, FICCI, New Delhi

Oct, 2018

MASSMERIZE 2018

Oct 09, 2018, New Delhi

Nov, 2017

FICCI Foodzania 2017

Nov 14, 2017, FICCI, New Delhi

Sep, 2017

Massmerize 2017

Sep 07, 2017, FICCI, New Delhi

Nov, 2016

Foodzania: Food Service Retail Conclave

Nov 18, 2016, FICCI, New Delhi

Sep, 2016

MASSMERIZE 2016

Sep 01, 2016, New Delhi

Jul, 2016

FICCI Whitepaper launch of 'ePharmacy in India - Last mile access of medicines'

Jul 25, 2016, New Delhi

Jun, 2016

Launch of FICCI-KPMG Report: 'Direct Selling: Delhi - A Global Industry, Empowering Millions'

Jun 28, 2016, FICCI, New Delhi

Mar, 2016

MoU Signing Ceremony between FICCI and Ministry of Consumer Affairs on SixPoint Partnership Agenda

Mar 22, 2016, New Delhi

FICCI-KPMG Report Launch : Direct Selling; Kerala - Global Industry Empowering Millions in India

Mar 18, 2016, Thiruvananthapuram

Sep, 2015

Master-Class on Branding & Innovation

Sep 01, 2015, Mumbai

Aug, 2015

Massmerize 2015

Aug 31, 2015, The Lalit, Mumbai

Jun, 2015

FICCI consultative meeting on 'Pharma Guidelines for Reinforcing Due Diligence for Intermediaries (E-commerce Marketplace)'

Jun 17, 2015, FICCI, New Delhi

May, 2015

Seminar on 'Unlocking the Potential for Growth in Food & Beverage Service Industry'

May 26, 2015, FICCI, New Delhi

Feb, 2015

The ROI of Branding - How smart design can add to profit

Feb 11, 2015, Dusit Devarana, New Delhi

Aug, 2014

Massmerize 2014

Aug 07, 2014, The Lalit, Mumbai

Mar, 2014

Food Supply Chain in India: Analyzing the Potential for International Business

Mar 28, 2014, FICCI, New Delhi

Aug, 2013

Massmerize 2013

Aug 07, 2013, New Delhi

Jun, 2013

FICCI Retail Committee Delegation to Mr. Anand Sharma, Hon'ble Commerce Minister on FDI in Multi-Brand Retail

Jun 27, 2013, New Delhi

Apr, 2013

FICCI-FACC Inter-College Nukkad Natak Competition on Safe Online Shopping

Apr 04, 2013, Miranda House, Delhi

Workshop on Food Safety in Organized Retailing

Apr 01, 2013, FICCI, New Delhi

Mar, 2013

Meeting with the Japanese Retailers Association

Mar 29, 2013, FICCI, New Delhi

Feb, 2013

UK/India: Retail, Food and Drink: Accessing Opportunities

Feb 19, 2013, New Delhi

FICCI-RAI Joint Session on FDI in Retail: Retail Leadership Summit

Feb 07, 2013, Grand Hyatt, Santacruz (E), Mumbai

Nov, 2012

Interaction with the Thought leaders on FDI in Retail

Nov 17, 2012, FICCI, Federation House, New Delhi

Aug, 2012

Massmerize 2012

Aug 07, 2012, The Leela, Mumbai

Jun, 2012

Industry Connsultation on Trustmark for E-retailers

Jun 28, 2012, FICCI, Federation House, New Delhi

Dec, 2011

Workshop on Improving Safety & Quality in Food Retail Chain

Dec 14, 2011, Mumbai

Workshop on Improving Safety & Quality in Food Retailing

Dec 14, 2011, Mumbai

Dec, 2010

Massmeize 2010-FICCI FMCG conference

Dec 14, 2010, New Delhi

Oct, 2010

Interactive Meeting with Mr Subodh Kant Sahai, Hon'ble Union Minister for Food Processing Industries and Mr.Mike Duke, President & CEO, Walmart Stores Inc

Oct 26, 2010, New Delhi

Jul, 2009

MASSMERIZE 2009

Jul 23, 2009, New Delhi

Massmerize 2009: Curtain Raiser

Jul 08, 2009, New Delhi

Chair

Mr. V Subramaniam

Managing Director, Reliance Retail

Co-Chair

Mr. Sunil Kataria

CEO, Lifestyle Business
Raymond Ltd

Mentor

Mr. Krish Iyer

Advisor
Wal-Mart India Pvt Ltd

Survey on How Retailers and FMCG players can collaborate to create Win-Win Model

Download PDF

FICCI Representation on Essential Commodities Act to Shri Anil Vasantrao Deshmukh, Hon'ble Minister of Food, Civil Supplies & Consumer Protection, Government of Maharashtra

Download PDF
The Telegraph Online |

National retail trade policy in the works

Deccan Herald |

Retail trade set for revamp

APN News |

Arvind Mediratta, CEO of METRO India awarded 'The Most Promising Business Leader of Asia 2020' by Economic Times

Arvind Mediratta, a retail industry veteran with over three decades of experience, was awarded "The Most Promising Business Leader of Asia 2020" by The Economic Times at the recently held 5th edition of Asian Business Leaders Conclave 2020. Arvind has been instrumental in turning METRO’s business profitable in India, and expanding the business into newer geographies. Arvind is also the chairperson of FICCI’s committee on Retail and internal trade.

METRO has completed 17 years of operations in India and currently operates 28 wholesale distribution centers under the brand METRO Wholesale across 18 cities in India. The company has been helping the small and independent businesses, especially the traders and kiranas with technology, digital payment solutions, modernization of operations and improved business outcomes.

Indian Coperative |

GCMMF's MD lauds Amul’s unique co-op model at FICCI event

The unique Amul model which empowers millions of farmers and which has yet to have a rival in terms of its seamless operation across villages, received a special mention at a FICCI webinar which was attended by Som Parkash, Minister of State for Commerce & Industry and Dr Krishnamurthy Subramanian, Chief Economic Adviser, GOI, among others.

Addressing the virtual session of ‘FICCI MASSMERIZE 2020’, Sodhi talked about the dairy sector in detail and claimed that Amul’s suppliers are its owners- a strong force of 3.6million farmers. Speaking at a Webinar of industry captains organized by FICCI, GCMMF Managing Director R S Sodhi said India is the only country in the world to unleash second generation reforms due to COVID-19. There are enough opportunities for creating ethical wealth in India, added Sodhi.

“COVID or no COVID, food is one sector that will never be impacted. The only thing that changed is the share of stomach; it became 100% home-cooked food. And because of this, the selection of ingredients and brands changed”, tweeted RS Sodhi giving excerpts of his speech at the function.

Inaugurating the two-day event Som Parkash, Minister of State said that the government is in the final stages to launch the new National Retail Trade Policy. “It is being formulated to support the development of the sector that will benefit 65 million small traders.”

Dr Krishnamurthy Subramanian, Chief Economic Adviser, Govt of India said that Atmanirbhar Bharat is all about self-reliance which is directly related to creating capabilities. “Self-reliance can never happen without adequate capabilities. Capabilities are built only by competing with the best,” he added.

Dr Subramanian said that with the reforms launched in the last few months, India is the only country that utilized the opportunity provided by the current crisis to unleash the second-generation reforms. “These reforms are focused on factor markets and not like other reforms which focused on product markets post 1991 era,” he added.

Devendra Chawla, Co-Chair, FICCI Retail and Internal Trade Committee & MD and CEO, Spencer’s Retail Limited and Nature’s Basket Ltd said that under the Atmanirbhar Bharat, an ecosystem is being formed for the manufacturing sector. Chetan Krishnaswamy, Vice President, Public Policy, Amazon also spoke on the occasion.

Adarsh Menon, Senior Vice President & Head, Flipkart Wholesale & Walmart India said the pandemic has brought to light the ability for digital companies to innovate. Sanjay Kumar, Partner – Public Policy and Tax, Deloitte India moderated the webinar.

Media News4u |

Unconventional, agile, and tech-driven strategies to help ‘REBOOT’ the consumer industry: Deloitte-FICCI report

Deloitte Touche Tohmatsu India LLP (DTTILLP) and FICCI launched the fourth edition of their joint report called REBOOT in the annual edition of Massmerize 2020. FICCI Massmerize is the flagship Retail and FMCG event by FICCI’s Consumer committee that works towards collaborating with industry leaders and stakeholders from these industries.

Built on a six-step approach, this report emphasises the need for consumer brands to R-E-B-O-O-T their businesses in view of the disruption and the changing consumer behaviour. As businesses need to ‘Realign’ their business models and partnerships, ‘Enhance’ consumer experience through technology and Analytics, ‘Build’ resilient distribution, develop their ‘Omni-channel’ presence, ‘Operate’ efficiently, and ‘Thrive’ by focusing on sustainability.

Speaking on the launch of the report, Rajat Wahi, Partner, Deloitte India, said, “while the pandemic brought massive disruptions across the value chain of the consumer sector, most companies adapted by building agile business models and innovative marketing strategies, along with expanding their presence through the online platforms to reach their consumers. The prolonged lockdowns have also dramatically transformed consumer buying behaviour while making them more health and socially conscious.

This has created new opportunities for businesses to develop hyper-local delivery models, use conversational AI, build omni-channel retail, etc. to acquire and serve customers.

As brands adapt to the ‘new normal’, the key to sustenance and growth is likely to be an agile business model that minimises disruptions in the future.”

Speaking on the occasion, Mr. Dilip Chenoy, Secretary General, FICCI said, “‘India has emerged as one of the most attractive investment destinations with the increasing disposable income, rapid industrialization, and a shift in the demographic pattern. Amongst the significant contributors to this growth story have been the consumer-centric sectors, such as retail, FMCG, and e-commerce. India is one of the world’s fastest-growing major economies and has immense potential. Increased involvement and participation of businesses with the help of supportive policy measures will help capitalize on this potential and achieve the societal goals of inclusive growth and empowerment of the people.’’

Trends/lessons learnt from COVID-19
  1. Acceleration in e-commerce sales as stay-home phenomena drove significant purchases through e-commerce.
  2. Increased demand from rural: COVID-19 has led to massive reverse migration, which in turn has driven up rural demand, favouring companies with strong rural distribution
  3. Focus on health, hygiene, and nutrition: Health concerns and the need to build immunity have led consumers to buy home sanitation and immunity boosting products. As a result, these categories have seen major growth since March ‘20 and this is likely to continue into 2021.
  4. Reconfigure distribution to explore omni-channel models: The pandemic, with frequent lockdowns, compelled companies to re-configure their distribution models within a short period, even forging new partnerships and alliances to achieve that.

Textile Value Chain |

India in final stages of drafting National Logistic policy, New Industrial policy, an E- Commerce policy and National Retail Trade policy

India is in the ‘final stage of drafting’ a national logistics policy, a new industrial policy, an e-commerce policy and a national retail trade policy, according to minister of state for commerce and industry Som Parkash, who recently urged the industry to contribute towards making India self-reliant in every possible way and elevate the country’s image.

The minister was addressing the inaugural virtual session of ‘FICCI MASSMERIZE 2020’.

The department for promotion of industry and internal trade (DPIIT) has always been in the forefront in ensuring that investments come in this sector, Parkash was quoted as saying by a press release from the Federation of Indian Chambers of Commerce and Industry (FICCI).

The Economic Times |

Indian industry should tap into country's competitive advantage: KV Subramanian, CEA

The most important theme of the Atmanirbhar Bharat scheme is to enable Indian industry to tap into the country’s competitive advantage of a large domestic market, said KV Subramanian, chief economic adviser (CEA) of India.

“By far the most important theme of Atmanirbhar Bharat is to enable India to tap into its comparative advantages, which is the large labour force that we have, to create demand by enhancing employment opportunities in both the primary and secondary sector,” Subramanian said during a virtual conference hosted by the Federation of Indian Chambers of Commerce and Industry on Friday.

Another theme of Atmanirbhar Bharat is to nudge industry to focus on products that can be catered to lower income groups where margins are lower but volumes are much higher, he said.

The CEA also asked India Inc to set up factories in the hinterland to take advantage of the lower labour costs, considering the pandemic has removed certain restrictions on connectivity. “The Covid pandemic illustrates that factories can be set up possibly in the hinterlands...with these virtual meetings, the administrator can talk to the factory manager virtually,” said Subramanian. “The reason this should be done is because labour costs will be far lower. Even adjusted for skill, and that skill can be upgraded, labour costs will be lower, so the competitive advantage is even higher.”

Adgully |

Atmanirbhar Bharat is not anathema to competition, it coexists with competition

Dr Krishnamurthy Subramanian, Chief Economic Adviser, Govt of India today said that Atmanirbhar Bharat is all about self-reliance which is directly related to creating capabilities. “Self-reliance can never happen without adequate capabilities. Capabilities are built only by competing with the best. The idea of Atmanirbhar Bharat is not anathema to competition, it coexists with competition,” he added.

Addressing ‘Policy Session- Realizing the Atmanirbhar Bharat Dream’, during the FICCI MASSMERIZE 2020, Dr Subramanian said that Atmanirbhar Bharat is about relying on the private sector enterprise along with the efficiency which they bring. “The reforms signal the intent of the government to rely on the markets. Reforms like IBC, Labour Codes, farm bills require a strong political will to see that the big benefits benefit the majority class. It is also signal from the government to do what is economically right and beneficial in the long run for the country,” he said.

Dr Subramanian said that with the reforms launched in the last few months, India is the only country that utilized the opportunity provided by the current crisis to unleash to the second-generation reforms.

“These reforms are focused on factor markets and not like other reforms which focused on product markets post 1991 era,” he added.

He said that it is imperative for India to tap into its comparative advantages including the large market and large labour force to create demand and create employment opportunities in both the primary and the secondary sector. “Tertiary sector has done very well so far, but primary and secondary sector are important for employment generation,” Dr Subramanian added.

Explaining further the benefit of Atmanirbhar Bharat, he said that we must focus on the volume model under which the products and services are designed to cater to a larger section of the society. “With small margin and catering to a large scale is the comparative advantage that India provides under the Atmanirbhar Bharat vision. This opportunity has not been tapped to its fullest except by FMCG and micro finance industry. Industry must tap this potential by creating products and services to play this volume game,” noted Dr Subramanian.

He further said that there are enough opportunities for ethical wealth creation to be done in India. “The government has made reforms like labour codes and in agri sector. India Inc now needs to respond,” Dr Subramanian said.

Mr Devendra Chawla, Co-Chair, FICCI Retail and Internal Trade Committee & MD and CEO, Spencer’s Retail Limited and Nature’s Basket Ltd said that under the Atmanirbhar Bharat, an eco-system is being formed for the manufacturing sector. It is important for India to have a strong manufacturing base in order to increase the exports from the country. We need to focus on becoming a value-added manufacturing economy with high skill sets, he emphasized.

Mr Chetan Krishnaswamy, Vice President, Public Policy, Amazon said that Atmanirbharta is multi-dimensional and the recent reforms announced by the government will help the industry in the long-term. For e-commerce sector to grow further, there is a need for the industry to take note of the animal spirit that exits in rural India and hinterlands and tap the potential, he added.

Mr Adarsh Menon, Senior Vice President & Head, Flipkart Wholesale & Walmart India said the pandemic has brought to light the ability for digital companies to innovate. MSMEs play an important role in the economy and technology along with other digital tools will help them tap the domestic and global supply chains, he said.

Mr Sanjay Kumar, Partner – Public Policy and Tax, Deloitte India moderated the webinar.

United News of India |

Industries be built in remote areas: CEA

KNN |

Industry needs to play volume game: CEA

Chief Economic Adviser, Dr Krishnamurthy Subramanian has said that Atmanirbhar Bharat is all about self-reliance which is directly related to creating capabilities.

Addressing 'Policy Session- Realizing the Atmanirbhar Bharat Dream', during the FICCI MASSMERIZE 2020, on Friday, Dr Subramanian said that Atmanirbhar Bharat is about relying on the private sector enterprise along with the efficiency which they bring.

"Self-reliance can never happen without adequate capabilities. Capabilities are built only by competing with the best. The idea of Atmanirbhar Bharat is not anathema to competition, it coexists with competition," he added.
He further said that the reforms signal the intent of the government to rely on the markets. Reforms like IBC, Labour Codes, and farm bills require a strong political will to see that the big benefits benefit the majority class.

''It is also a signal from the government to do what is economically right and beneficial in the long run for the country," he said.

Dr Subramanian said that with the reforms launched in the last few months, India is the only country that utilized the opportunity provided by the current crisis to unleash the second-generation reforms.

"These reforms are focused on factor markets and not like other reforms which focused on product markets post 1991 era," he added.

He said that it is imperative for India to tap into its comparative advantages including the large market and large labour force to create demand and create employment opportunities in both the primary and the secondary sector.

"Tertiary sector has done very well so far, but the primary and secondary sector are important for employment generation," Dr Subramanian added.

Explaining further the benefit of Atmanirbhar Bharat, he said that we must focus on the volume model under which the products and services are designed to cater to a larger section of the society.

"With small margin and catering to a large scale is the comparative advantage that India provides under the Atmanirbhar Bharat vision. This opportunity has not been tapped to its fullest except by FMCG and the micro finance industry. Industry must tap this potential by creating products and services to play this volume game," noted Dr Subramanian.

He said that there are enough opportunities for ethical wealth creation to be done in India adding "the government has made reforms like labour codes and in the agri sector. India Inc now needs to respond.

Fibre 2 Fashion |

Consumer brands should REBOOT businesses: FICCI-Deloitte

Consumer brands should ‘REBOOT’ their businesses in view of the pandemic-induced disruption and changing consumer behavior, according to the fourth edition of a report called REBOOT jointly launched by the Federation of Indian Chambers of Commerce and Industry (FICCI) and Deloitte Touche Tohmatsu India LLP (DTTILLP) recently in the annual edition of MASSMERIZE event.

MASSMERIZE is FICCI's flagship annual retail, e-commerce and fast moving consumer goods (FMCG) conference by its consumer committee.

Built on a six-step approach, the report calls for the REBOOT strategy as businesses need to 'Realign' their business models and partnerships, ‘Enhance’ consumer experience through technology and analytics, 'Build' resilient distribution, develop their 'Omni-channel' presence, 'Operate' efficiently, and 'Thrive' by focusing on sustainability, said a FICCI press release.

“Increased involvement and participation of businesses with the help of supportive policy measures will help capitalise on this potential and achieve the societal goals of inclusive growth and empowerment of the people,” said FICCI Secretary General Dilip Chenoy.

The pandemic accelerated e-commerce sales as stay-home phenomena drove significant purchases through e-commerce. It has also led to massive reverse migration, which in turn has driven up rural demand, favouring companies with strong rural distribution.

Eminetra |

Consumer brands need to restart their business: FICCI-Deloitte

According to the fourth edition of a report called REBOOT, jointly published by the Federation of Indian Chambers of Commerce (FICCI) and Deloitte Touche Tohmatsu, consumer brands are “taking into account the turmoil and changes in consumer behavior caused by pandemics. Must Reboot India LLP (DTTILLP) recently appeared in the annual edition of the MASSMERIZE event.

MASSMERIZE is FICCI’s leading annual retail, e-commerce and fast-moving consumer goods (FMCG) conference by the Consumer Commission.

The report is built on a six-step approach, where companies “realign” their business models and partnerships, “strengthen” the consumer experience through technology and analytics, and “build” resilient distribution. And we need to develop an “omni-channel”, so we are looking for a REBOOT strategy. According to a FICCI press release, “presence,” “efficient operation,” and “prosperity” with a focus on sustainability.

“Increasing corporate involvement and participation with the help of supportive policy measures will help us to harness this potential and achieve the social goals of inclusive growth and empowerment of people,” FICCI said. Secretary General Dilip Chenoy said.

Pandemics accelerated e-commerce sales as the curfew encouraged bulk purchases through e-commerce. It also resulted in large-scale reverse migration, which in turn boosted local demand and favored companies with strong local distribution.

According to the fourth edition of a report called REBOOT, jointly published by the Federation of Indian Chambers of Commerce and Deloitte Touche Tomatindia LLP, consumer brands have “rebooted” their businesses in light of the turmoil and changes in consumer behavior caused by pandemics. “need to do it. In the annual version of the MASSMERIZE event.

Apparel Resources |

Unconventional, agile and tech-driven strategies to help REBOOT consumer market: Report

FICCI and Deloitte Touche Tohmatsu India recently launched the fourth edition of their joint report called REBOOT.

The report reveals the need for the consumer brands to R.E.B.O.O.T their businesses due to the current situation of pandemic, which has led to the changing consumer behaviour.

It further states that the retailers need to realign their business models and partnership, use technology and analytics to enhance consumer experience, build resilient distribution, develop omnichannel presence, increase focus on sustainability and operate efficiently.

The report also jots down six key impacts of pandemic on consumer market including acceleration in e-commerce, increase in demand from rural markets, increased focus on health, hygiene and nutrition, focus on omnichannel models, adopting phygital approach and increased focused on sustainability.

Rajat Wahi, Partner, Deloitte India, mentions that retailers in order to survive the massive disruption caused by pandemic have adapted by building agile business models and innovative marketing strategies along with increasing their digital presence to reach out to the customers.

Also, the prolonged lockdown was a major reason behind the transformed consumer buying behaviour and increased health and hygiene concerns, he further added.

This shift in the consumer buying behaviour has opened new opportunities for businesses to develop hyper-local delivery models, use conversational artificial intelligence (AI) and build omnichannel retail to acquire and serve customers.

Dilip Chenoy, Secretary General, FICCI, mentions that India is one of the world’s fastest-growing major economies and has immense potential. “Increased involvement and participation of businesses with the help of supportive policy measures will help capitalise on this potential and achieve the societal goals of inclusive growth and empowerment of the people.”

Plunge Daily |

E-commerce channels prompt FMCG companies to launch digital only brands

FMCG companies are eyeing e-commerce channels and have also begun to launch their digital only brands. They have also boosting their online presence as digital purchases has accelerated significant during the pandemic.

RS Sodhi, Managing Director of Amul, during a panel discussion at a FICCI event pointed out that in the past six months, e-commerce has multiplied by nearly two to three times for the sector. He said online retail was earlier contributing only three per cent to the market, and just within six months, it is contributing seven to eight per cent. Pawan Agrawal, CFO Marico Ltd, said online sales for the company grew by about 40 per cent in the first half of the current fiscal year, and the e-commerce channel contributed eight per cent to the total turnover in the second quarter of the current financial year.

Companies are stepping up in terms of direct-to-consumer channels. Most notedly, Dabur India has come up with several new products, such as apple cider vinegar, new products in the Dabur Baby Range and Dabur cold-pressed mustard oil, exclusively for the online market. Adarsh Sharma, executive director sales Dabur India Ltd, said that in that post-COVID world, online retail has emerged as the most preferred contactless method of making purchases. He said this trend is likely to stay. “We have seen our online business more than doubling and had a saliency of over six per cent in Q1 2020-21 compared to 1.5 per cent in Q1 of 2019-20. We expect the saliency to remain around five to six per cent this year.”

The sudden surge in consumer demand for online retail services could be due to the implementation of social distancing norms and lockdown measures countries have taken to contain the pandemic, these new norms are finding increasing acceptance amongst consumers and adoption by traditional businesses. Ankur Pahwa, an advisor at EY India E-commerce and Consumer Internet Leader, Transactions Diligence Partner, had earlier said that segments such as on-demand delivery services related to fresh produce, online education, social engagement platforms from gaming to OTT platforms, online collaborative tools, e-pharmacies, online consultations are a few areas that may have witnessed triple digit growth. He said companies in the mentioned segments have witnessed triple digit growth, with millions of new consumers onboarding their platform in the last couple of months to cope in dealing with the health crisis.

Techno Codex |

Indian industry should tap into country’s competitive advantage: KV Subramanian, CEA

The most important theme of the Atmanirbhar Bharat scheme is to enable Indian industry to tap into the country’s competitive advantage of a large domestic market, said KV Subramanian, chief economic adviser (CEA) of India.

“By far the most important theme of Atmanirbhar Bharat is to enable India to tap into its comparative advantages, which is the large labour force that we have, to create demand by enhancing employment opportunities in both the primary and secondary sector,” Subramanian said during a virtual conference hosted by the Federation of Indian Chambers of Commerce and Industry on Friday.

Another theme of Atmanirbhar Bharat is to nudge industry to focus on products that can be catered to lower income groups where margins are lower but volumes are much higher, he said.

The CEA also asked India Inc to set up factories in the hinterland to take advantage of the lower labour costs, considering the pandemic has removed certain restrictions on connectivity. “The Covid pandemic illustrates that factories can be set up possibly in the hinterlands…with these virtual meetings, the administrator can talk to the factory manager virtually,” said Subramanian. “The reason this should be done is because labour costs will be far lower. Even adjusted for skill, and that skill can be upgraded, labour costs will be lower, so the competitive advantage is even higher.”

While News |

CEA Krishnamurthy Subramanian cautions NBFCs on ‘zombie lending’

After a sequence of NBFC collapses, the federal government on Thursday cautioned in opposition to “zombie lending”, advising them to comply with prudential measures to make sure that dangers don’t mount “Whereas regulators are mandated to watch these items, at a person degree, NBFCs want to watch its rollover danger and interconnected danger as properly, as a result of in occasions like these, prudential measures should be taken by every NBFC to make sure that dangers don’t mount,” chief financial adviser Krishnamurthy Subramanian stated at a Ficci convention. He additionally cautioned in opposition to rollover danger or the asset legal responsibility mismatch and interconnected danger.

India has been stricken by the collapse of NBFCs equivalent to IL&FS and DHFL, which lent with out correct safety and hid dangerous debt on books, prompting the federal government and the RBI to step in to stop systemic dangers.

“Forbearance is important at this level of time however the earlier episode of 2008-09 illustrates very properly the form of zombie lending that continued… evergreening occurred that mainly got here again to actually chew three-four years later,” Subramanian stated.

Business World |

Use of technology in retail going to stay, say industry captains

Adoption of digital technology by retailers and consumers has been accelerated during the COVID-19 pandemic and is going to stay, industry leaders said on Thursday.

The use of technology has changed the way consumers shop and it is now playing an expanded role across sectors, industry leaders said in a panel discussion.

De Beers India Managing Director Sachin Jain said an average consumer coming into the outlet today, has gone through the product digitally at least seven to eight times whether transacting or not is a different issue.

“That narrative is going to be permanent,” he said adding, “I also foresee that the whole augmented area and artificial intelligence and visualisation of the product at home is going to increase.” According to him, this shift in technology has to be incorporated into physical stores as well and omni channel is the way forward for the retail.

Pepperfry Founder & CEO Ambareesh Murty said that there is a fundamental change in consumer behaviour as he is looking convince from buying from home.

“It is going to stay and not going anywhere as once the consumer sees the benefit to it, there is no reason to go back and retract from that path,” said Murty while participating in a virtual panel discussion at a FICCI event here.

While Zydus Wellness CEO Tarun Arora said consumer’s “focus on health and wellness would be rather permanent now.” 'The information-seeking behaviour would remain, that part change would be there,' he said.

The trust factor has become more important and people now read the pack and remain focused on buying certain kind of products.

People have become more “experiential, information seeking,” he said. 'People have realised that immunity is not through booster shots but it is through what you eat. Food has become far more evolved overnight. You want food that works,” he added.

Amul Managing Director R S Sodhi said after the pandemic e-commerce has multiplied three times, though modern trade has suffered.

The consumer in food has shifted more on loose and unbranded to packed and branded product. People have also shifted towards a more trustworthy brand and also on the affordable brand because the earning has also been impacted.

While in smaller cities people have shifted to smaller packs but branded packs.

“In the bigger cities, sales of bigger packs increased as the frequency of sales dropped,” he said.

Money Control |

India Inc needs to respond to various reform measures of govt: CEA K V Subramanian

India Inc needs to respond to various reform measures, including in the labour sector, undertaken by the government to accelerate the growth impacted by the COVID-19 pandemic, Chief Economic Adviser K V Subramanian said on Friday.

He emphasised that India is the only country which utilised the opportunity provided by the current crisis to unleash the second generation reforms that are focused on factor markets.

"If you look at the reforms that have happened since 1991, most of those reforms were primarily focused on product markets, including the reforms that were launched by the Atal Bihari Vajpayee government as well. But now when you look at the reforms that have been launched together with some of the previous ones, like IBC (Insolvency and Bankruptcy Code), (they are) basically an attempt to reform the capital,” he said.

IBC is followed by labour reforms, he said, adding that cost of labour is an important factor of production. Agriculture, which is another important factor, is part of the primary sector, the CEA noted.

"So, when you take these into account, there is a very important theme of Aatmanirbhar Bharat which is primarily about relying on the private sector enterprise and on the efficiency that private sector brings,” he said at an event organised by FICCI.

Subramanian said these reforms signal that the intent of this government is to rely on markets and that efficiency is primarily brought in by the private sector.

"Now India Inc actually needs to respond. We have enabled labour laws reforms etc…There are enough and more opportunities for ethical wealth creation to be done in Indian context…this is something that I would like widespread in India Inc,” he said.

Observing that the idea of Aatmanirbhar Bharat is not anathema to competition, he said self-reliance can never happen without adequate capabilities.

Capabilities are never built in a vacuum but they are built only by competing with the best, he added.

Devdiscourse |

India Inc needs to respond to various reform measures of govt: CEA

India Inc needs to respond to various reform measures, including in the labour sector, undertaken by the government to accelerate the growth impacted by the COVID-19 pandemic, Chief Economic Adviser K V Subramanian said on Friday. He emphasised that India is the only country which utilised the opportunity provided by the current crisis to unleash the second generation reforms that are focused on factor markets.

"If you look at the reforms that have happened since 1991, most of those reforms were primarily focused on product markets, including the reforms that were launched by the Atal Bihari Vajpayee government as well. But now when you look at the reforms that have been launched together with some of the previous ones, like IBC (Insolvency and Bankruptcy Code), (they are) basically an attempt to reform the capital," he said. IBC is followed by labour reforms, he said, adding that cost of labour is an important factor of production. Agriculture, which is another important factor, is part of the primary sector, the CEA noted. "So, when you take these into account, there is a very important theme of Aatmanirbhar Bharat which is primarily about relying on the private sector enterprise and on the efficiency that private sector brings," he said at an event organised by FICCI. Subramanian said these reforms signal that the intent of this government is to rely on markets and that efficiency is primarily brought in by the private sector. "Now India Inc actually needs to respond. We have enabled labour laws reforms etc...There are enough and more opportunities for ethical wealth creation to be done in Indian context...this is something that I would like widespread in India Inc," he said. Observing that the idea of Aatmanirbhar Bharat is not anathema to competition, he said self-reliance can never happen without adequate capabilities.

Capabilities are never built in a vacuum but they are built only by competing with the best, he added.

Latest LY |

India Inc needs to respond to various reform measures of govt: CEA

India Inc needs to respond to various reform measures, including in the labour sector, undertaken by the government to accelerate the growth impacted by the COVID-19 pandemic, Chief Economic Adviser K V Subramanian said on Friday.

He emphasised that India is the only country which utilised the opportunity provided by the current crisis to unleash the second generation reforms that are focused on factor markets.

"If you look at the reforms that have happened since 1991, most of those reforms were primarily focused on product markets, including the reforms that were launched by the Atal Bihari Vajpayee government as well. But now when you look at the reforms that have been launched together with some of the previous ones, like IBC (Insolvency and Bankruptcy Code), (they are) basically an attempt to reform the capital," he said.

IBC is followed by labour reforms, he said, adding that cost of labour is an important factor of production. Agriculture, which is another important factor, is part of the primary sector, the CEA noted.

"So, when you take these into account, there is a very important theme of Aatmanirbhar Bharat which is primarily about relying on the private sector enterprise and on the efficiency that private sector brings," he said at an event organised by FICCI.

Subramanian said these reforms signal that the intent of this government is to rely on markets and that efficiency is primarily brought in by the private sector.

"Now India Inc actually needs to respond. We have enabled labour laws reforms etc...There are enough and more opportunities for ethical wealth creation to be done in Indian context...this is something that I would like widespread in India Inc," he said.

Observing that the idea of Aatmanirbhar Bharat is not anathema to competition, he said self-reliance can never happen without adequate capabilities.

Capabilities are never built in a vacuum but they are built only by competing with the best, he added.

Indian Patrika |

India Inc needs to respond to various reform measures of govt: CEA K V Subramanian

India Inc needs to respond to various reform measures, including in the labour sector, undertaken by the government to accelerate the growth impacted by the COVID-19 pandemic, Chief Economic Adviser K V Subramanian said on Friday.

He emphasised that India is the only country which utilised the opportunity provided by the current crisis to unleash the second generation reforms that are focused on factor markets.

“If you look at the reforms that have happened since 1991, most of those reforms were primarily focused on product markets, including the reforms that were launched by the Atal Bihari Vajpayee government as well. But now when you look at the reforms that have been launched together with some of the previous ones, like IBC (Insolvency and Bankruptcy Code), (they are) basically an attempt to reform the capital,” he said.

IBC is followed by labour reforms, he said, adding that cost of labour is an important factor of production. Agriculture, which is another important factor, is part of the primary sector, the CEA noted.

“So, when you take these into account, there is a very important theme of Aatmanirbhar Bharat which is primarily about relying on the private sector enterprise and on the efficiency that private sector brings,” he said at an event organised by FICCI.

Subramanian said these reforms signal that the intent of this government is to rely on markets and that efficiency is primarily brought in by the private sector.

“Now India Inc actually needs to respond. We have enabled labour laws reforms etc…There are enough and more opportunities for ethical wealth creation to be done in Indian context…this is something that I would like widespread in India Inc,” he said.

Observing that the idea of Aatmanirbhar Bharat is not anathema to competition, he said self-reliance can never happen without adequate capabilities.

Capabilities are never built in a vacuum but they are built only by competing with the best, he added.

Orissa Diary |

Concept of Atmanirbhar Bharat is not anathema to competition, it coexists with competition: Dr Krishnamurthy Subramanian Chief Economic Adviser

Dr Krishnamurthy Subramanian, Chief Economic Adviser, Govt of India today said that Atmanirbhar Bharat is all about self-reliance which is directly related to creating capabilities. “Self-reliance can never happen without adequate capabilities. Capabilities are built only by competing with the best. The idea of Atmanirbhar Bharat is not anathema to competition, it coexists with competition,” he added.

Addressing ‘Policy Session- Realizing the Atmanirbhar Bharat Dream’, during the FICCI MASSMERIZE 2020, Dr Subramanian said that Atmanirbhar Bharat is about relying on the private sector enterprise along with the efficiency which they bring. “The reforms signal the intent of the government to rely on the markets. Reforms like IBC, Labour Codes, farm bills require a strong political will to see that the big benefits benefit the majority class. It is also signal from the government to do what is economically right and beneficial in the long run for the country,” he said.

Dr Subramanian said that with the reforms launched in the last few months, India is the only country that utilized the opportunity provided by the current crisis to unleash to the second-generation reforms. “These reforms are focused on factor markets and not like other reforms which focused on product markets post 1991 era,” he added.

He said that it is imperative for India to tap into its comparative advantages including the large market and large labour force to create demand and create employment opportunities in both the primary and the secondary sector. “Tertiary sector has done very well so far, but primary and secondary sector are important for employment generation,” Dr Subramanian added.

Explaining further the benefit of Atmanirbhar Bharat, he said that we must focus on the volume model under which the products and services are designed to cater to a larger section of the society. “With small margin and catering to a large scale is the comparative advantage that India provides under the Atmanirbhar Bharat vision. This opportunity has not been tapped to its fullest except by FMCG and micro finance industry. Industry must tap this potential by creating products and services to play this volume game,” noted Dr Subramanian.
He further said that there are enough opportunities for ethical wealth creation to be done in India. “The government has made reforms like labour codes and in agri sector. India Inc now needs to respond,” Dr Subramanian said.

Mr Devendra Chawla, Co-Chair, FICCI Retail and Internal Trade Committee & MD and CEO, Spencer’s Retail Limited and Nature’s Basket Ltd said that under the Atmanirbhar Bharat, an eco-system is being formed for the manufacturing sector. It is important for India to have a strong manufacturing base in order to increase the exports from the country. We need to focus on becoming a value-added manufacturing economy with high skill sets, he emphasized.
Mr Chetan Krishnaswamy, Vice President, Public Policy, Amazon said that Atmanirbharta is multi-dimensional and the recent reforms announced by the government will help the industry in the long-term. For e-commerce sector to grow further, there is a need for the industry to take note of the animal spirit that exits in rural India and hinterlands and tap the potential, he added.

Mr Adarsh Menon, Senior Vice President & Head, Flipkart Wholesale & Walmart India said the pandemic has brought to light the ability for digital companies to innovate. MSMEs play an important role in the economy and technology along with other digital tools will help them tap the domestic and global supply chains, he said.

Mr Sanjay Kumar, Partner – Public Policy and Tax, Deloitte India moderated the webinar.

Media Brief |

Deloitte, FICCI unveils fourth edition of joint report ‘REBOOT’ at Massmerize 2020

Deloitte Touche Tohmatsu India LLP (DTTILLP) and FICCI launched the fourth edition of their joint report called REBOOT in the annual edition of Massmerize 2020. FICCI Massmerize is the flagship Retail and FMCG event by FICCI’s Consumer committee that works towards collaborating with industry leaders and stakeholders from these industries.

Built on a six-step approach, this report emphasises the need for consumer brands to R-E-B-O-O-T their businesses in view of the disruption and the changing consumer behaviour. As businesses need to ‘Realign’ their business models and partnerships, ‘Enhance’ consumer experience through technology and Analytics, ‘Build’ resilient distribution, develop their ‘Omni-channel’ presence, ‘Operate’ efficiently, and ‘Thrive’ by focusing on sustainability.

Rajat Wahi, Partner, Deloitte India, said, “while the pandemic brought massive disruptions across the value chain of the consumer sector, most companies adapted by building agile business models and innovative marketing strategies, along with expanding their presence through the online platforms to reach their consumers. The prolonged lockdowns have also dramatically transformed consumer buying behaviour while making them more health and socially conscious.

This has created new opportunities for businesses to develop hyper-local delivery models, use conversational AI, build omni-channel retail, etc. to acquire and serve customers.
As brands adapt to the ‘new normal’, the key to sustenance and growth is likely to be an agile business model that minimises disruptions in the future.”

Dilip Chenoy, Secretary General, FICCI, said, “‘India has emerged as one of the most attractive investment destinations with the increasing disposable income, rapid industrialization, and a shift in the demographic pattern. Amongst the significant contributors to this growth story have been the consumer-centric sectors, such as retail, FMCG, and e-commerce.

“India is one of the world’s fastest-growing major economies and has immense potential. Increased involvement and participation of businesses with the help of supportive policy measures will help capitalize on this potential and achieve the societal goals of inclusive growth and empowerment of the people,” Chenoy added.

Trends/lessons learnt from COVID-19
  1. Acceleration in e-commerce sales as stay-home phenomena drove significant purchases through e-commerce.
  2. Increased demand from rural: COVID-19 has led to massive reverse migration, which in turn has driven up rural demand, favouring companies with strong rural distribution
  3. Focus on health, hygiene, and nutrition: Health concerns and the need to build immunity have led consumers to buy home sanitation and immunity boosting products. As a result, these categories have seen major growth since March ‘20 and this is likely to continue into 2021.
  4. Reconfigure distribution to explore omni-channel models: The pandemic, with frequent lockdowns, compelled companies to re-configure their distribution models within a short period, even forging new partnerships and alliances to achieve that.
  5. Existence through phygital approach: As digital-savvy consumers look for a mix of digital and physical engagements, it has led to retailers building an omni-channel presence to provide best-in-class customer experience.
  6. The COVID-19 crisis has put sustainability in the spotlight and companies are now seeing sustainability through the lens of growth as well as bottom line, and using their sustainability initiatives to better engage with their customers.

Outlook |

India Inc needs to respond to various reform measures of govt: CEA

India Inc needs to respond to various reform measures, including in the labour sector, undertaken by the government to accelerate the growth impacted by the COVID-19 pandemic, Chief Economic Adviser K V Subramanian said on Friday.

He emphasised that India is the only country which utilised the opportunity provided by the current crisis to unleash the second generation reforms that are focused on factor markets.

"If you look at the reforms that have happened since 1991, most of those reforms were primarily focused on product markets, including the reforms that were launched by the Atal Bihari Vajpayee government as well. But now when you look at the reforms that have been launched together with some of the previous ones, like IBC (Insolvency and Bankruptcy Code), (they are) basically an attempt to reform the capital," he said.

IBC is followed by labour reforms, he said, adding that cost of labour is an important factor of production. Agriculture, which is another important factor, is part of the primary sector, the CEA noted.

"So, when you take these into account, there is a very important theme of Aatmanirbhar Bharat which is primarily about relying on the private sector enterprise and on the efficiency that private sector brings," he said at an event organised by FICCI.

Subramanian said these reforms signal that the intent of this government is to rely on markets and that efficiency is primarily brought in by the private sector.

"Now India Inc actually needs to respond. We have enabled labour laws reforms etc...There are enough and more opportunities for ethical wealth creation to be done in Indian context...this is something that I would like widespread in India Inc," he said.

Observing that the idea of Aatmanirbhar Bharat is not anathema to competition, he said self-reliance can never happen without adequate capabilities.

Capabilities are never built in a vacuum but they are built only by competing with the best, he added.

Outlook |

''Consumers adapted to post-COVID reality quickly in retail through digital, omni channels''

Consumers have quickly responded to the changed circumstances post the COVID-19 outbreak by opting for e-commerce and omni channel services, industry leaders said on Friday.

There has been a shift in consumer behaviour in favour of digital, affecting the preferences and purchase decisions, they said at a virtual event organised by industry chamber FICCI.

The retailers are also bracing to face the changes and are innovating by using QR codes, providing more digital information at the stores and investing in digital tools, they added.

"The amount of change that happened in the last six months is tectonic and the lockdown has impacted the human and consumer behaviour," L'Oreal India Managing Director Amit Jain said.

There has been massive rebound in the trade of goods directly related to basic human needs, he said, adding consumers have moved away from several discretionary products like make-up because of re-prioritisation in purchases.

People are "embracing digital across entertainment services, health, education, medicine and for deliveries", he added.

Bestseller India CEO and Country Head Vineet Gautam said after the lockdown, a lot of businesses have moved online.

COVID-19 has put pressure on the retail industry and consumers have also adapted to the omni channel very fast, he noted.

"The biggest change in consumer behaviour we have seen, (is) that the consumer is still not confident to move to brick and mortar. People come but the time spent in the store has been reduced," he said.

Besides, window shopping by consumers has reduced and only the ''clear intent'' consumers are coming in, he said.

"If our stores were seeing 100 footfalls pre-COVID, today we have only 40 footfalls. 60 per cent window-shoppers have moved out but the value has increased," he said.

However, he added that consumers are expected to return to the stores as in India the nature of shopping is still experiential.

"The biggest shift that will happen is that online would become a large piece of our business and digital-first is going to be the main thing," Gautam said. "We also have to re-train our people and invest in digital."

E-pharmacy 1MG's co-founder and CEO Prashant Tandon said COVID-19 was a "huge structural boost" for the online pharmacy industry.

What has happened on the policy front in three-four weeks of the lockdown for the industry would normally have taken couple of years, he emphasised.

"A sector which was on the periphery has moved to the mainstream very fast, as the healthcare moves at a glacial speed," he said, adding the pandemic has forced people to adopt a more innovative approach after they ran out of options.

This requires behavioural and mindset changes at many levels, including consumers, doctors, health professionals, insurance and pharma companies as well as the regulators, Tandon said.

"COVID made them all move at the pace we like," he added.

Swiggy CEO Sriharsha Majety said recovery in the market was faster than expected and full recovery is likely by December.

"Preferences of consumers in terms of restaurants to which they have ordered was very experimentative in the past but right now a big shift is favour of known brands and reputed brands and ordering more for groups," he said.

He also said now ordering food online is part of entertainment and with IPL, there is a surge in orders.

India Education Diary |

India is the only country to unleash second generation reforms provided by COVID-19

Dr Krishnamurthy Subramanian, Chief Economic Adviser, Govt of India today said that Atmanirbhar Bharat is all about self-reliance which is directly related to creating capabilities. “Self-reliance can never happen without adequate capabilities. Capabilities are built only by competing with the best. The idea of Atmanirbhar Bharat is not anathema to competition, it coexists with competition,” he added.

Addressing ‘Policy Session- Realizing the Atmanirbhar Bharat Dream’, during the FICCI MASSMERIZE 2020, Dr Subramanian said that Atmanirbhar Bharat is about relying on the private sector enterprise along with the efficiency which they bring. “The reforms signal the intent of the government to rely on the markets. Reforms like IBC, Labour Codes, farm bills require a strong political will to see that the big benefits benefit the majority class. It is also signal from the government to do what is economically right and beneficial in the long run for the country,” he said.

Dr Subramanian said that with the reforms launched in the last few months, India is the only country that utilized the opportunity provided by the current crisis to unleash to the second-generation reforms. “These reforms are focused on factor markets and not like other reforms which focused on product markets post 1991 era,” he added.

He said that it is imperative for India to tap into its comparative advantages including the large market and large labour force to create demand and create employment opportunities in both the primary and the secondary sector. “Tertiary sector has done very well so far, but primary and secondary sector are important for employment generation,” Dr Subramanian added.

Explaining further the benefit of Atmanirbhar Bharat, he said that we must focus on the volume model under which the products and services are designed to cater to a larger section of the society. “With small margin and catering to a large scale is the comparative advantage that India provides under the Atmanirbhar Bharat vision. This opportunity has not been tapped to its fullest except by FMCG and micro finance industry. Industry must tap this potential by creating products and services to play this volume game,” noted Dr Subramanian.

He further said that there are enough opportunities for ethical wealth creation to be done in India. “The government has made reforms like labour codes and in agri sector. India Inc now needs to respond,” Dr Subramanian said.

Mr Devendra Chawla, Co-Chair, FICCI Retail and Internal Trade Committee & MD and CEO, Spencer’s Retail Limited and Nature’s Basket Ltd said that under the Atmanirbhar Bharat, an eco-system is being formed for the manufacturing sector. It is important for India to have a strong manufacturing base in order to increase the exports from the country. We need to focus on becoming a value-added manufacturing economy with high skill sets, he emphasized.

Mr Chetan Krishnaswamy, Vice President, Public Policy, Amazon said that Atmanirbharta is multi-dimensional and the recent reforms announced by the government will help the industry in the long-term. For e-commerce sector to grow further, there is a need for the industry to take note of the animal spirit that exits in rural India and hinterlands and tap the potential, he added.

Mr Adarsh Menon, Senior Vice President & Head, Flipkart Wholesale & Walmart India said the pandemic has brought to light the ability for digital companies to innovate. MSMEs play an important role in the economy and technology along with other digital tools will help them tap the domestic and global supply chains, he said.

Mr Sanjay Kumar, Partner – Public Policy and Tax, Deloitte India moderated the webinar.

Devdiscourse |

'Consumers adapted to post-COVID reality quickly in retail through digital, omni channels'

Consumers have quickly responded to the changed circumstances post the COVID-19 outbreak by opting for e-commerce and omni channel services, industry leaders said on Friday. There has been a shift in consumer behaviour in favour of digital, affecting the preferences and purchase decisions, they said at a virtual event organised by industry chamber Ficci. The retailers are also bracing to face the changes and are innovating by using QR codes, providing more digital information at the stores and investing in digital tools, they added.

"The amount of change that happened in the last six months is tectonic and the lockdown has impacted the human and consumer behaviour," L'Oreal India Managing Director Amit Jain said. There has been massive rebound in the trade of goods directly related to basic human needs, he said, adding consumers have moved away from several discretionary products like make-up because of re-prioritisation in purchases. People are "embracing digital across entertainment services, health, education, medicine and for deliveries", he added. Bestseller India CEO and Country Head Vineet Gautam said after the lockdown, a lot of businesses have moved online. COVID-19 has put pressure on the retail industry and consumers have also adapted to the omni channel very fast, he noted. "The biggest change in consumer behaviour we have seen, (is) that the consumer is still not confident to move to brick and mortar. People come but the time spent in the store has been reduced," he said. Besides, window shopping by consumers has reduced and only the 'clear intent' consumers are coming in, he said. "If our stores were seeing 100 footfalls pre-COVID, today we have only 40 footfalls. 60 per cent window-shoppers have moved out but the value has increased," he said. However, he added that consumers are expected to return to the stores as in India the nature of shopping is still experiential. "The biggest shift that will happen is that online would become a large piece of our business and digital-first is going to be the main thing," Gautam said. "We also have to re-train our people and invest in digital." E-pharmacy 1MG's co-founder and CEO Prashant Tandon said COVID-19 was a "huge structural boost" for the online pharmacy industry. What has happened on the policy front in three-four weeks of the lockdown for the industry would normally have taken couple of years, he emphasised.

"A sector which was on the periphery has moved to the mainstream very fast, as the healthcare moves at a glacial speed," he said, adding the pandemic has forced people to adopt a more innovative approach after they ran out of options. This requires behavioural and mindset changes at many levels, including consumers, doctors, health professionals, insurance and pharma companies as well as the regulators, Tandon said.

"COVID made them all move at the pace we like," he added. Swiggy CEO Sriharsha Majety said recovery in the market was faster than expected and full recovery is likely by December. "Preferences of consumers in terms of restaurants to which they have ordered was very experimentative in the past but right now a big shift is favour of known brands and reputed brands and ordering more for groups," he said. He also said now ordering food online is part of entertainment and with IPL, there is a surge in orders..

Yahoo News |

'Consumers adapted to post-COVID reality quickly in retail through digital, omni channels'

Consumers have quickly responded to the changed circumstances post the COVID-19 outbreak by opting for e-commerce and omni channel services, industry leaders said on Friday.

There has been a shift in consumer behaviour in favour of digital, affecting the preferences and purchase decisions, they said at a virtual event organised by industry chamber Ficci.

The retailers are also bracing to face the changes and are innovating by using QR codes, providing more digital information at the stores and investing in digital tools, they added.

'The amount of change that happened in the last six months is tectonic and the lockdown has impacted the human and consumer behaviour,' L'Oreal India Managing Director Amit Jain said.

There has been massive rebound in the trade of goods directly related to basic human needs, he said, adding consumers have moved away from several discretionary products like make-up because of re-prioritisation in purchases.

People are 'embracing digital across entertainment services, health, education, medicine and for deliveries', he added.

Bestseller India CEO and Country Head Vineet Gautam said after the lockdown, a lot of businesses have moved online.

COVID-19 has put pressure on the retail industry and consumers have also adapted to the omni channel very fast, he noted.

'The biggest change in consumer behaviour we have seen, (is) that the consumer is still not confident to move to brick and mortar. People come but the time spent in the store has been reduced,' he said.

Besides, window shopping by consumers has reduced and only the 'clear intent' consumers are coming in, he said.

'If our stores were seeing 100 footfalls pre-COVID, today we have only 40 footfalls. 60 per cent window-shoppers have moved out but the value has increased,' he said.

However, he added that consumers are expected to return to the stores as in India the nature of shopping is still experiential.

'The biggest shift that will happen is that online would become a large piece of our business and digital-first is going to be the main thing,' Gautam said. 'We also have to re-train our people and invest in digital.' E-pharmacy 1MG's co-founder and CEO Prashant Tandon said COVID-19 was a 'huge structural boost' for the online pharmacy industry.

What has happened on the policy front in three-four weeks of the lockdown for the industry would normally have taken couple of years, he emphasised.

'A sector which was on the periphery has moved to the mainstream very fast, as the healthcare moves at a glacial speed,' he said, adding the pandemic has forced people to adopt a more innovative approach after they ran out of options.

This requires behavioural and mindset changes at many levels, including consumers, doctors, health professionals, insurance and pharma companies as well as the regulators, Tandon said.

'COVID made them all move at the pace we like,' he added.

Swiggy CEO Sriharsha Majety said recovery in the market was faster than expected and full recovery is likely by December.

'Preferences of consumers in terms of restaurants to which they have ordered was very experimentative in the past but right now a big shift is favour of known brands and reputed brands and ordering more for groups,' he said.

He also said now ordering food online is part of entertainment and with IPL, there is a surge in orders.

Just News Day |

Govt: E-commerce policy in ‘final stages’ of drafting; retail trade policy to benefit 65m small traders

Govt: E-commerce coverage in ‘remaining levels’ of drafting; retail commerce coverage to profit 65m small merchants

Consumers across age groups have turned to e-commerce platforms to meet their consumption needs, including essentials.

The launch of an e-commerce coverage can be at a time when the sector is witnessing elevated competitors from a brand new set of gamers.

India’s e-commerce coverage, which has been within the works for over two years, is more likely to be out quickly as the federal government is within the “remaining levels” of drafting it together with a bunch of different insurance policies. Addressing a FICCI occasion on Wednesday, Minister of State for Commerce and Business Ministry Som Parkash mentioned that “we’re within the remaining stage of drafting a Nationwide Logistics Coverage, New Industrial Coverage, e-commerce Coverage and Nationwide Retail Commerce coverage.” The minister added that the brand new Nationwide Retail Commerce Coverage “is being formulated to help the event of the sector that can profit 65 million small merchants. These endeavours together with the help of the trade would assist in contributing a major chunk to India’s GDP.”

The federal government had launched the draft e-commerce coverage again in February final yr specializing in making certain a level-playing subject between on-line and offline retailers together with knowledge safety and knowledge storage norms, removing fakes from on-line marketplaces, and extra. The ultimate coverage is more likely to be out by finish of this yr. The Nationwide Retail Commerce coverage, however, would concentrate on making a “to create conducive atmosphere for retail commerce together with by simplifying guidelines and rules hindering the expansion of retail sector,” commerce and trade Minister Piyush Piyush Goyal had mentioned in a written reply to the Lok Sabha in March this yr.

“Retail has a implausible alternative to reinvent itself to serve prospects and shoppers within the pandemic,” mentioned Raghava Rao, Co-Chair FICCI E-Commerce Committee and Vice President, Finance and CFO-Amazon Vendor Providers throughout the FICCI occasion.

Additionally learn: Experience-sharing restoration for Uber, Rapido, others hinge on bikes, autos; cab-booking sees least comeback

The launch of an e-commerce coverage can be at a time when the sector is witnessing elevated competitors from a brand new set of gamers. Whereas Amazon and Flipkart have dominated the sector over the previous a few years, new incumbents together with Mukesh Ambani’s JioMart would result in extra decisions for shoppers and probably extra reductions and presents with a number of gross sales all year long as corporations look to draw the following set of 100 million customers coming on-line from Tier-II and past cities.

Financial Express |

India Inc needs to respond to various reform measures of govt: CEA K V Subramanian

India Inc needs to respond to various reform measures, including in the labour sector, undertaken by the government to accelerate the growth impacted by the COVID-19 pandemic, Chief Economic Adviser K V Subramanian said on Friday.

He emphasised that India is the only country which utilised the opportunity provided by the current crisis to unleash the second generation reforms that are focused on factor markets.

“If you look at the reforms that have happened since 1991, most of those reforms were primarily focused on product markets, including the reforms that were launched by the Atal Bihari Vajpayee government as well. But now when you look at the reforms that have been launched together with some of the previous ones, like IBC (Insolvency and Bankruptcy Code), (they are) basically an attempt to reform the capital,” he said.

IBC is followed by labour reforms, he said, adding that cost of labour is an important factor of production. Agriculture, which is another important factor, is part of the primary sector, the CEA noted.

“So, when you take these into account, there is a very important theme of Aatmanirbhar Bharat which is primarily about relying on the private sector enterprise and on the efficiency that private sector brings,” he said at an event organised by FICCI.

Subramanian said these reforms signal that the intent of this government is to rely on markets and that efficiency is primarily brought in by the private sector.

“Now India Inc actually needs to respond. We have enabled labour laws reforms etc…There are enough and more opportunities for ethical wealth creation to be done in Indian context…this is something that I would like widespread in India Inc,” he said.

Observing that the idea of Aatmanirbhar Bharat is not anathema to competition, he said self-reliance can never happen without adequate capabilities.

Capabilities are never built in a vacuum but they are built only by competing with the best, he added.

Business Standard |

India Inc needs to respond to various reform measures of govt: CEA

India Inc needs to respond to various reform, undertaken by the government to revive economic growth that was hurt in the Covid-19 pandemic, said Chief Economic Adviser K V Subramanian on Friday.

He emphasised that India is the only country which utilised the opportunity provided by the current crisis to unleash the second generation reforms that are focused on factor markets.

"If you look at the reforms that have happened since 1991, most of those reforms were primarily focused on product markets, including the reforms that were launched by the Atal Bihari Vajpayee government as well. But now when you look at the reforms that have been launched together with some of the previous ones, like IBC (Insolvency and Bankruptcy Code), (they are) basically an attempt to reform the capital," he said.

IBC is followed by labour reforms, he said, adding that cost of labour is an important factor of production. Agriculture, which is another important factor, is part of the primary sector, the CEA noted.

"So, when you take these into account, there is a very important theme of Aatmanirbhar Bharat which is primarily about relying on the private sector enterprise and on the efficiency that private sector brings," he said at an event organised by FICCI.

Subramanian said these reforms signal that the intent of this government is to rely on markets and that efficiency is primarily brought in by the private sector.

"Now India Inc actually needs to respond. We have enabled labour laws reforms etc...There are enough and more opportunities for ethical wealth creation to be done in Indian context...this is something that I would like widespread in India Inc," he said.

Observing that the idea of Aatmanirbhar Bharat is not anathema to competition, he said self-reliance can never happen without adequate capabilities.

Capabilities are never built in a vacuum but they are built only by competing with the best, he added.

Live Mint |

India Inc needs to respond to various reform measures of govt: CEA Subramanian

India Inc needs to respond to various reform measures, including in the labour sector, undertaken by the government to accelerate the growth impacted by the COVID-19 pandemic, Chief Economic Adviser KV Subramanian said on Friday.

He emphasised that India is the only country which utilised the opportunity provided by the current crisis to unleash the second generation reforms that are focused on factor markets.

"If you look at the reforms that have happened since 1991, most of those reforms were primarily focused on product markets, including the reforms that were launched by the Atal Bihari Vajpayee government as well. But now when you look at the reforms that have been launched together with some of the previous ones, like IBC (Insolvency and Bankruptcy Code), (they are) basically an attempt to reform the capital," he said.

IBC is followed by labour reforms, he said, adding that cost of labour is an important factor of production. Agriculture, which is another important factor, is part of the primary sector, the CEA noted.

"So, when you take these into account, there is a very important theme of Aatmanirbhar Bharat which is primarily about relying on the private sector enterprise and on the efficiency that private sector brings," he said at an event organised by FICCI.

Subramanian said these reforms signal that the intent of this government is to rely on markets and that efficiency is primarily brought in by the private sector.

"Now India Inc actually needs to respond. We have enabled labour laws reforms etc...There are enough and more opportunities for ethical wealth creation to be done in Indian context...this is something that I would like widespread in India Inc," he said.

Observing that the idea of Aatmanirbhar Bharat is not anathema to competition, he said self-reliance can never happen without adequate capabilities.

Capabilities are never built in a vacuum but they are built only by competing with the best, he added.

Live Mint |

FMCG firms bat for digital first strategy once virus subsides

There is a need to swiftly adopt digital strategies and cater to consumers online as several brands have seen an uptick in e-commerce orders since the lockdown, according to executives in the fast-moving consumer goods industry.

Addressing an event organised by the Federation of Indian Chambers of Commerce and Industry (Ficci), executives from FMCG firms and others said on Friday that in a post-covid world, companies will need to think digital first.

Prasun Basu, president, South Asia zone, Nielsen Global Connect said several companies will have to undergo a ‘rebound, reboot and reinvent’ framework of recovery following the pandemic. Basu said on the consumer behaviour side, a lot has changed including in consumer mindspace, buying and stocking patterns, and the way media and content are consumed. “Even channels of transaction and purchase are changing," he said.

“The biggest shift that will happen is that online will become a large piece of our business and maybe digital first is now going to be the main thing," said Vineet Gautam, chief executive and country head, BESTSELLER India that retails clothing brands such as Jack and Jones, Vero Moda, Only in India.

Gautam said the retailer already draws a large part of its sales online but the pandemic has prompted the company to try out new ways of reaching out to shoppers, including social commerce.

“WhatsApp video calls have been a big saviour, where people call our stores and place orders. Consumers are very happy having a conversation on a video call and shopping, and then opting for hyperlocal delivery," he said.

India’s offline retailers have been talking about converting to omni-channel retail for sometime. However, not all have delved into connecting their offline stores to e-commerce. The pandemic has re-established the need for retailers to serve more shoppers on both channels.

“We’ve all spoken for five or six years about omni-channel, but there was no real ‘omni’ happening in India. Suddenly, I think covid put pressure on all of us. And the consumers also adapted very, very fast," he said.

Gautam said the retailer’s offline stores were back to 80% of pre-covid levels with week-on-week improvement in business.

Amit Jain, Managing Director, L’Oréal India said covid has led to diversification and a re-boot of go-to-market strategies for FMCG companies.

“All of this was sitting in the textbook so far as India is concerned, but now we see this huge change," he said.

ET Now |

India Inc needs to respond to various reform measures of govt: CEA

India Inc needs to respond to various reform measures, including in the labour sector, undertaken by the government to accelerate the growth impacted by the COVID-19 pandemic, Chief Economic Adviser K V Subramanian said on Friday.

He emphasised that India is the only country which utilised the opportunity provided by the current crisis to unleash the second generation reforms that are focused on factor markets.

"If you look at the reforms that have happened since 1991, most of those reforms were primarily focused on product markets, including the reforms that were launched by the Atal Bihari Vajpayee government as well. But now when you look at the reforms that have been launched together with some of the previous ones, like IBC (Insolvency and Bankruptcy Code), (they are) basically an attempt to reform the capital," he said.

IBC is followed by labour reforms, he said, adding that cost of labour is an important factor of production. Agriculture, which is another important factor, is part of the primary sector, the CEA noted.

"So, when you take these into account, there is a very important theme of Aatmanirbhar Bharat which is primarily about relying on the private sector enterprise and on the efficiency that private sector brings," he said at an event organised by FICCI.

Subramanian said these reforms signal that the intent of this government is to rely on markets and that efficiency is primarily brought in by the private sector.

"Now India Inc actually needs to respond. We have enabled labour laws reforms etc...There are enough and more opportunities for ethical wealth creation to be done in Indian context...this is something that I would like widespread in India Inc," he said.

Observing that the idea of Aatmanirbhar Bharat is not anathema to competition, he said self-reliance can never happen without adequate capabilities. Capabilities are never built in a vacuum but they are built only by competing with the best, he added.

ET CIO |

Use of technology in retail going to stay, say industry captains

Adoption of digital technology by retailers and consumers has been accelerated during the COVID-19 pandemic and is going to stay, industry leaders said on Thursday. The use of technology has changed the way consumers shop and it is now playing an expanded role across sectors, industry leaders said in a panel discussion.

De Beers India Managing Director Sachin Jain said an average consumer coming into the outlet today, has gone through the product digitally at least seven to eight times whether transacting or not is a different issue.

"That narrative is going to be permanent," he said adding, "I also foresee that the whole augmented area and artificial intelligence and visualisation of the product at home is going to increase."

According to him, this shift in technology has to be incorporated into physical stores as well and omni channel is the way forward for the retail.

Pepperfry Founder & CEO Ambareesh Murty said that there is a fundamental change in consumer behaviour as he is looking convince from buying from home.

"It is going to stay and not going anywhere as once the consumer sees the benefit to it, there is no reason to go back and retract from that path," said Murty while participating in a virtual panel discussion at a FICCI event here.

While Zydus Wellness CEO Tarun Arora said consumer's "focus on health and wellness would be rather permanent now."

"The information-seeking behaviour would remain, that part change would be there," he said.

The trust factor has become more important and people now read the pack and remain focused on buying certain kind of products.

People have become more "experiential, information seeking," he said. "People have realised that immunity is not through booster shots but it is through what you eat. Food has become far more evolved overnight. You want food that works," he added.

Amul Managing Director R S Sodhi said after the pandemic e-commerce has multiplied three times, though modern trade has suffered.

The consumer in food has shifted more on loose and unbranded to packed and branded product. People have also shifted towards a more trustworthy brand and also on the affordable brand because the earning has also been impacted.

While in smaller cities people have shifted to smaller packs but branded packs.

"In the bigger cities, sales of bigger packs increased as the frequency of sales dropped," he said.

The New Indian Express |

India Inc needs to respond to various reform measures of govt, says Chief Economic Adviser Subramanian

India Inc needs to respond to various reform measures, including in the labour sector, undertaken by the government to accelerate the growth impacted by the COVID-19 pandemic, Chief Economic Adviser K V Subramanian said on Friday.

He emphasised that India is the only country which utilised the opportunity provided by the current crisis to unleash the second generation reforms that are focused on factor markets.

"If you look at the reforms that have happened since 1991, most of those reforms were primarily focused on product markets, including the reforms that were launched by the Atal Bihari Vajpayee government as well.

"But now when you look at the reforms that have been launched together with some of the previous ones, like IBC (Insolvency and Bankruptcy Code), (they are) basically an attempt to reform the capital," he said.

IBC is followed by labour reforms, he said, adding that cost of labour is an important factor of production.

Agriculture, which is another important factor, is part of the primary sector, the CEA noted.

"So, when you take these into account, there is a very important theme of Aatmanirbhar Bharat which is primarily about relying on the private sector enterprise and on the efficiency that private sector brings," he said at an event organised by FICCI.

Subramanian said these reforms signal that the intent of this government is to rely on markets and that efficiency is primarily brought in by the private sector.

"Now India Inc actually needs to respond. We have enabled labour laws reforms etc. There are enough and more opportunities for ethical wealth creation to be done in Indian context. This is something that I would like widespread in India Inc," he said.

Observing that the idea of Aatmanirbhar Bharat is not anathema to competition, he said self-reliance can never happen without adequate capabilities.

Capabilities are never built in a vacuum but they are built only by competing with the best, he added.

Business Standard |

Consumers adapted to post-Covid reality in retail via e-commerce: Industry

Consumers have quickly responded to the changed circumstances post the COVID-19 outbreak by opting for e-commerce and omni channel services, industry leaders said on Friday.

There has been a shift in consumer behaviour in favour of digital, affecting the preferences and purchase decisions, they said at a virtual event organised by industry chamber FICCI.

The retailers are also bracing to face the changes and are innovating by using QR codes, providing more digital information at the stores and investing in digital tools, they added.

"The amount of change that happened in the last six months is tectonic and the lockdown has impacted the human and consumer behaviour," L'Oreal India Managing Director Amit Jain said.

There has been massive rebound in the trade of goods directly related to basic human needs, he said, adding consumers have moved away from several discretionary products like make-up because of re-prioritisation in purchases.

People are "embracing digital across entertainment services, health, education, medicine and for deliveries", he added.

Bestseller India CEO and Country Head Vineet Gautam said after the lockdown, a lot of businesses have moved online.

COVID-19 has put pressure on the retail industry and consumers have also adapted to the omni channel very fast, he noted.

"The biggest change in consumer behaviour we have seen, (is) that the consumer is still not confident to move to brick and mortar. People come but the time spent in the store has been reduced," he said.

Besides, window shopping by consumers has reduced and only the 'clear intent' consumers are coming in, he said.

"If our stores were seeing 100 footfalls pre-COVID, today we have only 40 footfalls. 60 per cent window-shoppers have moved out but the value has increased," he said.

However, he added that consumers are expected to return to the stores as in India the nature of shopping is still experiential.

"The biggest shift that will happen is that online would become a large piece of our business and digital-first is going to be the main thing," Gautam said. "We also have to re-train our people and invest in digital."

E-pharmacy 1MG's co-founder and CEO Prashant Tandon said COVID-19 was a "huge structural boost" for the online pharmacy industry.

What has happened on the policy front in three-four weeks of the lockdown for the industry would normally have taken couple of years, he emphasised.

"A sector which was on the periphery has moved to the mainstream very fast, as the healthcare moves at a glacial speed," he said, adding the pandemic has forced people to adopt a more innovative approach after they ran out of options.

This requires behavioural and mindset changes at many levels, including consumers, doctors, health professionals, insurance and pharma companies as well as the regulators, Tandon said.

"COVID made them all move at the pace we like," he added.

Swiggy CEO Sriharsha Majety said recovery in the market was faster than expected and full recovery is likely by December.

"Preferences of consumers in terms of restaurants to which they have ordered was very experimentative in the past but right now a big shift is favour of known brands and reputed brands and ordering more for groups," he said.

He also said now ordering food online is part of entertainment and with IPL, there is a surge in orders.

Kashmir Images |

Lockdowns have changed consumer buying behaviour; omni-channel strategy key to biz growth: Report

Coronavirus-induced lockdowns across the country have transformed consumers’ buying behaviour and hyperlocal distribution model, and distribution alliances and an omni-channel strategy will be key to business growth, according to a joint report by Deloitte Touche Tohmatsu India and FICCI.

As per the report, called ‘REBOOT’, while the pandemic brought massive disruptions across the value chain of the consumer sector, most companies adapted by building agile business models and innovative marketing strategies, along with expanding their presence through the online platforms to reach their consumers.

“The prolonged lockdowns have also dramatically transformed consumer buying behaviour while making them more health and socially conscious,” Deloitte India Partner Rajat Wahi said.

He added that this has created new opportunities for businesses to develop hyperlocal delivery models, use conversational AI (artificial intelligence) and build omni-channel retail to acquire and serve customers.

“As brands adapt to the ‘new normal’, the key to sustenance and growth is likely to be an agile business model that minimises disruptions in the future,” Wahi said.

The report said demand for consumer goods in rural markets has increased due to the return of the migrant workers to their states due to the COVID-19 pandemic.

“COVID-19 has led to massive reverse migration, which in turn has driven up rural demand, favouring companies with strong rural distribution,” it said.

The report also said health concerns and the need to build immunity have led consumers to buy home sanitation and immunity-boosting products.

“As a result, these categories have seen major growth since March 2020, and this is likely to continue into 2021,” the report said.

It pointed out that the companies had to reconfigure their distribution models to explore omni-channel models.

“The pandemic, with frequent lockdowns, compelled companies to re-configure their distribution models within a short period, even forging new partnerships and alliances to achieve that,” it added.

The report also emphasises on the need for consumer brands to reboot their businesses in view of the disruption and the changing consumer behaviour.

As businesses need to realign their business models and partnerships, enhance consumer experience through technology and analytics, build resilient distribution, develop their omni-channel presence, operate efficiently, and thrive by focusing on sustainability, the report said.

KNN |

Govt is in final stages of drafting new National Retail Trade Policy: Som Parkash

Minister of State for Commerce & Industry, Som Parkash has said that the government is in the final stages to launch the new National Retail Trade Policy.

Addressing the inaugural virtual session of 'FICCI MASSMERIZE 2020', on Wednesday, Parkash said that the government will extend all support to the e-commerce and retail industry through various policies.

'We are in the final stage of drafting a National Logistics Policy, New Industrial Policy, e-commerce Policy and National Retail Trade policy," he added.

"It is being formulated to support the development of the sector that will benefit 65 million small traders. These endeavours along with the support of the industry would help in contributing a significant chunk to India's GDP," he said.

He further stated that trade, e-commerce and FMCG companies have a huge presence in India along with a large consumer base that provides numerous opportunities for every player in this sector.

"DPIIT has always been in the forefront in ensuring that investments come in this sector," Parkash stated.

He also urged the industry to come forward and contribute towards making India Atmanirbhar in every possible way and to elevate the country's image globally.

Parkash said that COVID-19 has had an impact on the people, economy and the businesses. The industry has worked along with the government to contain the spread of the virus.

"The Government has already launched a series of programs to transform India into a global economic hub. The government works on the vision of minimum government and maximum governance," he noted.

He also added that in the last few years, we have seen significant improvements in ease of doing business ranking, which has been possible due to transformative measures taken by the government.

TVJ |

Govt in final stage of drafting e-commerce policy, says minister

The government is in the final stage of drafting the e-commerce policy and National Retail Trade policy, Union minister Som Parkash said on Wednesday.

The Minister of State for Commerce and Industry said the government will extend all support to the e-commerce and retail industries through various policies.

"We are in the final stage of drafting a National Logistics Policy, New Industrial Policy, e-commerce Policy and National Retail Trade policy," he said while addressing the virtual session of "FICCI Massmerize 2020".

"It (policies) is being formulated to support the development of the sector that will benefit 65 million small traders. These endeavours along with the support of the industry would help in contributing a significant chunk to India's GDP," Parkash said.

Trade, e-commerce and FMCG companies have a huge presence in India along with a large consumer base that provides numerous opportunities for every player in this sector.

"The government has already launched a series of programmes to transform India into a global economic hub. The government works on the vision of minimum government and maximum governance," he said.

In the last few years, the minister said there have been significant improvements in the ease of doing business ranking, which has been possible due to transformative measures taken by the government.

Talking about the retail industry, METRO Cash & Carry India Arvind Mediratta said that after the pandemic, customers want cashless and contactless shopping experience. They want the best of both worlds — online and offline — a perfect integration of digital and physical, he added.

"It has become pertinent for businesses to have an omni channel approach. Omni channel retailers will have to devise different ways of wooing each target segment through the right mix of innovation and technology," Mediratta, who is also the Chair of FICCI Retail and Internal Trade Committee, said.

Use of augmented/ virtual reality, beacons or geo-fencing, interactive kiosks for easy product information and self check-outs are going to provide an immersive shopping experience for customers, he said.

HUL CMD Sanjiv Mehta said that certain trends like clean living and contact-less culture are behaviours which are there to stay even after the crisis.

"Every crisis catalyses a new wave of change and COVID-19 has led to the adoption of digital as the new way of life," he noted.

He also said that omni channel has had a big impact and companies are looking at giving consumers a seamless experience across different channels.

Amazon Seller Services Vice President (Finance) and CFO Raghava Rao said retail has a fantastic opportunity to re-invent itself to serve customers and consumers in the pandemic.

"With safety, convenience and digitisation emerging as new themes, I look forward to Massmerize showcasing inventions, success stories and evolving business models as we seek to reboot the economy and nation at large," he said.

The Dialogue |

e-Commerce and National Retail Trade Policies soon

The Union government is in the final stages to launch the much-awaited e-commerce and national retail trade policies.

Som Parkash, the Minister of State for Commerce and Industry, made an announcement in this regard while addressing the virtual session of 'FICCI Massmerize 2020' on Wednesday.

He said the government will extend all support to the 65 million small traders involved in e-commerce and retail industries.

"Policies are being formulated to support the development of the sector that will benefit 65 million small traders. This along with the support of the industry would help in contributing a significant chunk to India's GDP,” he said.

The minister further said, "The government has already launched a series of programs to transform India into a global economic hub. The government works on the vision of minimum government and maximum governance.”

Outlook |

Use of technology in retail going to stay, say industry captains

Adoption of digital technology by retailers and consumers has been accelerated during the COVID-19 pandemic and is going to stay, industry leaders said on Thursday. The use of technology has changed the way consumers shop and it is now playing an expanded role across sectors, industry leaders said in a panel discussion.

De Beers India Managing Director Sachin Jain said an average consumer coming into the outlet today, has gone through the product digitally at least seven to eight times whether transacting or not is a different issue.

“That narrative is going to be permanent,” he said adding, “I also foresee that the whole augmented area and artificial intelligence and visualisation of the product at home is going to increase.”

According to him, this shift in technology has to be incorporated into physical stores as well and omni channel is the way forward for the retail.

Pepperfry Founder & CEO Ambareesh Murty said that there is a fundamental change in consumer behaviour as he is looking convince from buying from home.

“It is going to stay and not going anywhere as once the consumer sees the benefit to it, there is no reason to go back and retract from that path,” said Murty while participating in a virtual panel discussion at a FICCI event here.

While Zydus Wellness CEO Tarun Arora said consumer’s “focus on health and wellness would be rather permanent now.”

"The information-seeking behaviour would remain, that part change would be there," he said. The trust factor has become more important and people now read the pack and remain focused on buying certain kind of products.

People have become more “experiential, information seeking,” he said. "People have realised that immunity is not through booster shots but it is through what you eat. Food has become far more evolved overnight. You want food that works,” he added.

Amul Managing Director R S Sodhi said after the pandemic e-commerce has multiplied three times, though modern trade has suffered.

The consumer in food has shifted more on loose and unbranded to packed and branded product. People have also shifted towards a more trustworthy brand and also on the affordable brand because the earning has also been impacted.

While in smaller cities people have shifted to smaller packs but branded packs.

“In the bigger cities, sales of bigger packs increased as the frequency of sales dropped,” he said.

The Pioneer |

New National Retail Trade Policy in final stages: Minister

The Government is in the final stages of preparing a new National Retail Trade Policy, Minister of State for Commerce and Industry Som Parkash said on Wednesday.

“We are in the final stage of drafting a National Logistics Policy, a New Industrial Policy, a e-commerce Policy and a National Retail Trade policy,” he said at the inaugural virtual session of ‘FICCI MASSMERIZE 2020’.

The national retail trade policy is being formulated to support the development of the sector that will benefit 65 million small traders, besides contributing a significant chunk to India’s GDP, he added.

Parkash said that the government will extend all support to the e-commerce and retail industry through various policies.

The minister also urged the industry to come forward and contribute towards making India Atmanirbhar in every possible way and to elevate the country’s image globally.

Parkash said that Covid-19 has had an impact on the people, economy and the businesses, but the industry has worked along with the government to contain the spread of the virus.

He also said that the government has already launched a series of programmes to transform India into a global economic hub.

“In the last few years, we have seen significant improvements in ease of doing business ranking, which has been possible due to transformative measures taken by the government,” he said.

The Free Press Journal |

Growth of e-commerce in grocery channels irreversible; will co-exist with general trade: HUL CMD

Growth of e-commerce in the grocery segment is "irreversible" but kirana stores and modern trade channels would also remain relevant, Hindustan Unilever CMD Sanjiv Mehta said on Wednesday.

Mehta also said rural sales are growing faster than the urban markets and would sustain depending on the support provided by the government.

The recent farm reforms are in the right direction and would result in more technology and capital for the sector, he added.

"The growth of the e-commerce is clearly irreversible but the way I look at India, general trade, modern trade, e-commerce will co-exist and India is not a country where the general trade would disappear, let's be absolutely clear about that," said Mehta.

He was speaking at a panel discussion at 'Massmerize 2020', a conference organised by industry body FICCI.

The share of general trade, which includes small shops and kirana stores, may come down but it would be a "fatal mistake" to write its obituary, Mehta emphasised.

"No, it is not going to happen and even after 10 years, the biggest channel would be general trade," he said.

Mehta, who is also the vice president of FICCI and chairs the FICCI FMCG Committee, said Indian general trade is "unique in many ways" and the cost of distribution is on its side.

"The cost of distribution in the grocery channels is absolutely fine....During this period, we have seen the benefit of proximity. People have gravitated to the nearby grocery shops because of the sheer convenience," he pointed out.

However, he added that general trade would also be digitised and connected.

Talking about modern trade, he said that after two decades, it has now firmly established itself.

He agreed with METRO Cash & Carry India Managing Director and CEO Arvind Mediratta, who earlier at the event said people go to modern trade outlets like malls and hypermarkets for the sheer experience.

"As modern trade goes to tier II and III cities, it is going to fillip in those cities and omni channel is going to be a bigger part of modern trade channels for the sheer convenience and benefits," Mehta added.

Echoing his views, Hershey India Managing Director Herjit S Bhalla, who was moderating the session, said general trade is going to stay and it is also adopting modern techniques.

"General trade is going to stay and its not going anywhere. If we actually look back at it, there is lot of e-com kind of behaviour by general trade as they are delivering on a phone call and talks to you," he said.

Even during the peak of the lockdown, it was general trade which emerged as the saviour for people due to its proximity, he added.

P&G India Sub-Continent CEO and MD Madhusudan Gopalan said the online segment's share is going to increase.

"There is going to be work to be done, both on the part of the online retailers and also on part of brands if you want to keep this trajectory growing," he added.

On rural sales, Mehta said the runway to grow in rural India is massive.

Rural markets are showing higher growth in FMCG sales than urban areas, he said, adding that the recent farm reforms would lead to higher incomes in the rural areas.

India Updates |

'Unconventional, agile and tech-driven strategies to help reboot consumer industry'

The COVID-19 pandemic had brought about a paradigm shift in consumer behaviour and brands would need to adapt to this change by rebooting their businesses and adopting a ‘phygital’ approach with omni channel presence to capitalise in the new environment, a Deloitte-FICCI Reboot report said on Wednesday.

The report had analysed the changing pattern of the retail market during the pandemic and brought out case studies of successful brand strategies that worked during this difficult period for businesses.

The report had brought out the importance of omni channel presence of brands to maximise gains in the changed business environment while enhancing consumer experience to the maximum.

The existential issues in this difficult time need to be sorted out by adopting a phygital approach, the report said. What this means is that as digital-savvy consumers look for a mix of digital and physical engagements, retailers would need to build an omni channel presence to provide best-in-class customer experience.

The fourth edition of the report is built on a six-step approach viz businesses need to ‘Realign’ their models and partnerships, ‘Enhance’ consumer experience through technology and Analytics, ‘Build’ resilient distribution, develop their ‘Omni-channel’ presence, ‘Operate’ efficiently, and ‘Thrive’ by focusing on sustainability.

“While the pandemic brought massive disruptions across the value chain of the consumer sector, most companies adapted by building agile business models and innovative marketing strategies, along with expanding their presence through the online platforms to reach their consumers. The prolonged lockdowns have also dramatically transformed consumer buying behaviour while making them more health and socially conscious. This has created new opportunities for businesses to develop hyper-local delivery models, use conversational AI, build omni-channel retail, etc. to acquire and serve customers,” Rajat Wahi, Partner, Deloitte India, said.

The report has said that as brands adapt to the ‘new normal’, the key to sustenance and growth is likely to be an agile business model that minimises disruptions in the future.

It cited certain trends that make a visible appearance in the marketplace. This includes acceleration in e-commerce sales as stay-home phenomena drove significant purchases through e-commerce, increased demand from rural areas as Covid-19 has led to massive reverse migration, which in turn has driven up rural demand, favouring companies with strong rural distribution.

Moreover, the focus of consumers on health, hygiene, and nutrition had grown. Health concerns and the need to build immunity have led consumers to buy home sanitation and immunity boosting products.

As a result, these categories have seen major growth since March 2020 and this is likely to continue into 2021.

The pandemic has also put sustainability in the spotlight and companies are now seeing sustainability through the lens of growth as well as bottom line, and using their sustainability initiatives to better engage with their customers.

India Retailing |

Growth of e-commerce in grocery channels irreversible; will co-exist with general trade: HUL CMD Sanjiv Mehta

Growth of e-commerce in the grocery segment is “irreversible” but kirana stores and modern trade channels would also remain relevant, Hindustan Unilever CMD Sanjiv Mehta said on Wednesday.

According to a PTI report: Mehta also said rural sales are growing faster than the urban markets and would sustain depending on the support provided by the government.

The recent farm reforms are in the right direction and would result in more technology and capital for the sector, he added.

“The growth of the e-commerce is clearly irreversible but the way I look at India, general trade, modern trade, e-commerce will co-exist and India is not a country where the general trade would disappear, let’s be absolutely clear about that,” Mehta was quoted by PTI as saying.
He was speaking at a panel discussion at ‘Massmerize 2020’, a conference organised by industry body FICCI.

The share of general trade, which includes small shops and kirana stores, may come down but it would be a “fatal mistake” to write its obituary, Mehta emphasised.

“No, it is not going to happen and even after 10 years, the biggest channel would be general trade,” he said.

Mehta, who is also the vice president of FICCI and chairs the FICCI FMCG Committee, said Indian general trade is “unique in many ways” and the cost of distribution is on its side.

“The cost of distribution in the grocery channels is absolutely fine….During this period, we have seen the benefit of proximity. People have gravitated to the nearby grocery shops because of the sheer convenience,” he was quoted by PTI as saying.

However, he added that general trade would also be digitised and connected.

Talking about modern trade, he said that after two decades, it has now firmly established itself.

He agreed with METRO Cash & Carry India Managing Director and CEO Arvind Mediratta, who earlier at the event said people go to modern trade outlets like malls and hypermarkets for the sheer experience.

“As modern trade goes to tier II and III cities, it is going to fillip in those cities and omni channel is going to be a bigger part of modern trade channels for the sheer convenience and benefits,” Mehta added.

Echoing his views, Hershey India Managing Director Herjit S Bhalla, who was moderating the session, said general trade is going to stay and it is also adopting modern techniques.

“General trade is going to stay and its not going anywhere. If we actually look back at it, there is lot of e-com kind of behaviour by general trade as they are delivering on a phone call and talks to you,” he was quoted by PTI as saying.

Even during the peak of the lockdown, it was general trade which emerged as the saviour for people due to its proximity, he added.

P&G India Sub-Continent CEO and MD Madhusudan Gopalan said the online segment’s share is going to increase.

“There is going to be work to be done, both on the part of the online retailers and also on part of brands if you want to keep this trajectory growing,” he was quoted by PTI as saying.

On rural sales, Mehta said the runway to grow in rural India is massive.

Rural markets are showing higher growth in FMCG sales than urban areas, he said, adding that the recent farm reforms would lead to higher incomes in the rural areas.

The Sentinel |

'New National Retail Trade Policy in final stages'

The government is in the final stages of preparing a new National Retail Trade Policy, Minister of State for Commerce and Industry Som Parkash said on Wednesday.

"We are in the final stage of drafting a National Logistics Policy, a New Industrial Policy, a e-commerce Policy and a National Retail Trade policy," he said at the inaugural virtual session of 'FICCI MASSMERIZE 2020'.

The national retail trade policy is being formulated to support the development of the sector that will benefit 65 million small traders, besides contributing a significant chunk to India's GDP, he added.

Parkash said that the government will extend all support to the e-commerce and retail industry through various policies.

The minister also urged the industry to come forward and contribute towards making India Atmanirbhar in every possible way and to elevate the country's image globally.

Parkash said that COVID-19 has had an impact on the people, economy and the businesses, but the industry has worked along with the government to contain the spread of the virus.

Logistic Insider |

Govt in the final stage of drafting e-commerce Policy: Som Parkash

Union Minister of State for Commerce and Industry Som Parkash has informed that the government is in the final stage of drafting the national policies for e-commerce, logistics , retail trade and industry.

"We are in the final stage of drafting a National Logistics Policy, New Industrial Policy, e-commerce Policy and National Retail Trade policy," he said while addressing the virtual session of "FICCI Massmerize 2020".

The minister further informed that the government will extend all possible support to the e-commerce and retail industries through various policies.

"It (policies) is being formulated to support the development of the sector that will benefit 65 million small traders. These endeavours along with the support of the industry would help in contributing a significant chunk to India's GDP," Parkash said.

Trade, e-commerce and FMCG companies play a significant role in India along with catering to a large consumer base that offers numerous opportunities for every player in this sector.

In the last few years, the minister said there have been significant improvements in the ease of doing business ranking, which has been possible due to transformative measures taken by the government.

While shedding light about the retail industry, METRO Cash & Carry India Arvind Mediratta said that after the pandemic, customers want cashless and contactless shopping experience. They want the best of both worlds — both online and offline — a perfect association of digital and physical, he said.

Mr Mehta also addressed how omnichannel has had a tremendous impact and companies are trying to utilize these to give consumers a seamless experience across different channels.

"With safety, convenience and digitisation emerging as new themes, I look forward to Massmerize showcasing inventions, success stories and evolving business models as we seek to reboot the economy and nation at large," said Amazon Seller Services Vice President (Finance) and CFO Raghava Rao who believes that retail will have a fantastic opportunity to redeem and reinvent itself to serve customers and consumers in the pandemic.

Investment Guru India |

New National Retail Trade Policy in final stages: Minister

The government is in the final stages of preparing a new National Retail Trade Policy, Minister of State for Commerce and Industry Som Parkash said on Wednesday.

"We are in the final stage of drafting a National Logistics Policy, a New Industrial Policy, a e-commerce Policy and a National Retail Trade policy," he said at the inaugural virtual session of 'FICCI MASSMERIZE 2020'.

The national retail trade policy is being formulated to support the development of the sector that will benefit 65 million small traders, besides contributing a significant chunk to India's GDP, he added.

Parkash said that the government will extend all support to the e-commerce and retail industry through various policies.

The minister also urged the industry to come forward and contribute towards making India Atmanirbhar in every possible way and to elevate the country's image globally.

Parkash said that Covid-19 has had an impact on the people, economy and the businesses, but the industry has worked along with the government to contain the spread of the virus.

He also said that the government has already launched a series of programmes to transform India into a global economic hub.

"In the last few years, we have seen significant improvements in ease of doing business ranking, which has been possible due to transformative measures taken by the government," he said.

The Hindu Business Line |

E-comm key for FMCG sector, but general trade here to stay: Experts

Speakers at FICCI event highlight the opportunities that Covid has opened up

With the accelerated adoption of digital platforms for purchases and payments by consumers in the pandemic times, the e-commerce and omni-channel strategies have become critical for the FMCG and retail sectors. Leading players believe that the e-commerce channel, especially in the grocery business, will continue to witness growth. At the same time, general trade and modern trade outlets are expected to continue to play a key role.

Speaking at a panel discussion at an event organised by FICCI on Wednesday, Sanjiv Mehta, CMD, Hindustan Unilever, said that while the growth of e-commerce channel is irreversible, the pandemic also led to a renaissance of kirana stores as consumers gravitated towards their neighbourhood grocery stores for convenience. “General trade, modern trade and e-commerce channels will co-exist. India is not a country where the general trade will disappear. The share of general trade channel may come down but it will continue to be the biggest channel. But I believe the general trade will get digitised,” he said.

Replying to a query on rural growth in the FMCG sector, Mehta said in the pre-Covid times, growth of FMCG in rural India had come down and there was a clear visible stress. But factors such as government’s schemes and a decent harvest have given a fillip to rural consumption in the pandemic times. He said that though it’s early to say whether this rural demand growth will sustain, if economic activity picks up and with the recent introduction of agri-reforms by the government, it may.

Opportunity in crisis

Mehta said that to be efficient and effective in the times of such crisis, brands will need to focus on assessing consumers’ unmet demands, understanding consumers’ behaviour, maintaining consistent supplies and offering seamless experience to consumers across channels. “Every crisis catalyses a new wave of change and Covid-19 has led to the adoption of digital as the new way of life,” he added.

As per industry estimates, the contribution of e-commerce channel to the FMCG industry has increased to about 3-4 per cent in the last few months from the earlier levels of 1.5-2 per cent. Madhusudan Gopalan, CEO & MD, P&G India Sub-Continent said, there has been a huge trajectory change on the grocery part of online retailing. “I think it’s fair to say that the trajectory will continue to trend up. What is unknown is whether the accelerated slope of growth in grocery will continue. But one can say with a fair degree of confidence that the salience will grow. This is not going to happen automatically and there is a lot of work to be done by online retailers and brands.”

Meanwhile, during the inaugural session of the event, Arvind Mediratta, MD & CEO, Metro Cash & Carry India, said that brick and mortar stores will continue to play an important role but will need to focus on technological innovations to enhance customer experience.

“Brick and mortar stores have a huge opportunity to embrace technology and offer the best of both worlds. With customers wanting cashless and contactless shopping experience, it has become pertinent for businesses to have an omni-channel approach. Use of Augmented and Virtual Reality, interactive kiosks for easy product information and self check-outs will pave the way for an immersive shopping experience,” he added.

Business Today |

Growth of e-commerce in grocery sector 'irreversible': HUL CMD Sanjiv Mehta

Growth of e-commerce in the grocery segment is "irreversible" but kirana stores and modern trade channels would also remain relevant, Hindustan Unilever CMD Sanjiv Mehta said on Wednesday. Mehta also said rural sales are growing faster than the urban markets and would sustain depending on the support provided by the government.

The recent farm reforms are in the right direction and would result in more technology and capital for the sector, he added. "The growth of the e-commerce is clearly irreversible but the way I look at India, general trade, modern trade, e-commerce will co-exist and India is not a country where the general trade would disappear, let's be absolutely clear about that," said Mehta.

He was speaking at a panel discussion at 'Massmerize 2020', a conference organised by industry body FICCI. The share of general trade, which includes small shops and kirana stores, may come down but it would be a "fatal mistake" to write its obituary, Mehta emphasised.

"No, it is not going to happen and even after 10 years, the biggest channel would be general trade," he said. Mehta, who is also the vice president of FICCI and chairs the FICCI FMCG Committee, said Indian general trade is "unique in many ways" and the cost of distribution is on its side.

"The cost of distribution in the grocery channels is absolutely fine....During this period, we have seen the benefit of proximity. People have gravitated to the nearby grocery shops because of the sheer convenience," he pointed out. However, he added that general trade would also be digitised and connected. Talking about modern trade, he said that after two decades, it has now firmly established itself.

He agreed with METRO Cash & Carry India Managing Director and CEO Arvind Mediratta, who earlier at the event said people go to modern trade outlets like malls and hypermarkets for the sheer experience. "As modern trade goes to tier II and III cities, it is going to fillip in those cities and omni channel is going to be a bigger part of modern trade channels for the sheer convenience and benefits," Mehta added.

Echoing his views, Hershey India Managing Director Herjit S Bhalla, who was moderating the session, said general trade is going to stay and it is also adopting modern techniques. "General trade is going to stay and its not going anywhere. If we actually look back at it, there is lot of e-com kind of behaviour by general trade as they are delivering on a phone call and talks to you," he said.

Even during the peak of the lockdown, it was general trade which emerged as the saviour for people due to its proximity, he added. P&G India Sub-Continent CEO and MD Madhusudan Gopalan said the online segment's share is going to increase.

"There is going to be work to be done, both on the part of the online retailers and also on part of brands if you want to keep this trajectory growing," he added. On rural sales, Mehta said the runway to grow in rural India is massive.

Rural markets are showing higher growth in FMCG sales than urban areas, he said, adding that the recent farm reforms would lead to higher incomes in the rural areas.

Plunge Daily |

Rural sales growing faster than urban markets: HUL Sanjiv Mehta

Rural sales are growing faster than the urban markets and would sustain depending on the government’s support, says Hindustan Unilever CMD Sanjiv Mehta. He said the recent farm reforms are in the right direction and would result in more technology and capital for the sector. Mehta highlighted that rural markets are showing higher growth in FMCG sales than urban areas, with the recent farm reforms set to bring about higher incomes in the rural areas.

“The growth of the e-commerce is clearly irreversible but the way I look at India, general trade, modern trade, e-commerce will co-exist and India is not only a country where the general trade would disappear,” Mehta said at a panel discussion at Massmerize 2020, which was organized by the FICCI. “The share of general trade, which includes small shops and kirana stores may come down but it would be a fatal mistake to write its obituary.”

Mehta, who is also the vice president of FICCI and chairs the FICCI FMCG Committee, pointed out that the cost of distribution in the grocery channels is absolutely fine, as there has been the benefit of proximity. He explained that people have gravitated to the nearby grocery shops because of the sheer convenience. The executive added that general trade would also be digitized and connected. “As modern trade goes to tier II and III cities, it is going to fillip in those cities and omni channel is going to be a bigger part of modern trade channels for the sheer convenience and benefits.”

Herjit S Bhalla, Hershey India Managing Director, believes general trade, which is also adopting modern techniques, is going to stay. “General trade is going to stay and its not going anywhere. If we actually look back at it, there is lot of e-com kind of behavior by general trade, as they are delivering on a phone call and talks to you,” Bhalla said. “Even during the peak of the lockdown, it was general trade which emerged as the savior for people due to its proximity.”

Daily Hunt |

Govt in final stages of launching new National Retail Trade Policy, says Som Parkash

The government is in the final stages of launching the new National Retail Trade Policy, said Minister of State (MoS) for Commerce and Industry, Som Parkash on Wednesday.

"The policy is being formulated to support the development of the sector that will benefit 65 million small traders. These endeavours along with the support of the industry would help in contributing a significant chunk to India's GDP," Parkash said addressing the inaugural virtual session of 'FICCI MASSMERIZE 2020'.

The MoS further said that the government will extend support to the e-commerce and retail industry through various policies. "We are in the final stage of drafting a National Logistics Policy, New Industrial Policy, e-commerce Policy and National Retail Trade policy," he said.

Parkash further stated that trade, e-commerce and fast-moving consumer goods (FMCG) companies have a huge presence in India along with a large consumer base that provides numerous opportunities for every player in this sector.

"Department for Promotion of Industry and Internal Trade (DPIIT) has always been at the forefront in ensuring that investments come in this sector," said Parkash.

He also urged the industry to come forward and contribute towards making India Atmanirbhar in every possible way and to elevate the country's image globally.

The Union Minister said that although COVID-19 has had an impact on people, economy and businesses, the government has already launched a series of programs to transform India into a global economic hub and is working on the vision of 'minimum government and maximum governance'.

Sanjiv Mehta, Vice President, FICCI and Chair, FICCI FMCG Committee and CMD, Hindustan Unilever Ltd and President, Unilever South Asia said that the world we live will be very different post-COVID-19.

"But a crisis of this magnitude also has the potential to re-shape the world order. Certain trends like clean living and contact-less culture are behaviours which are there to stay even after the crisis. Every crisis catalyses a new wave of change and COVID-19 has led to the adoption of digital as the new way of life," Mehta added.

Daiji World |

New National Retail Trade Policy in final stages: Minister

The government is in the final stages of preparing a new National Retail Trade Policy, Minister of State for Commerce and Industry Som Parkash said on Wednesday.

"We are in the final stage of drafting a National Logistics Policy, a New Industrial Policy, a e-commerce Policy and a National Retail Trade policy," he said at the inaugural virtual session of 'FICCI MASSMERIZE 2020'.

The national retail trade policy is being formulated to support the development of the sector that will benefit 65 million small traders, besides contributing a significant chunk to India's GDP, he added.

Parkash said that the government will extend all support to the e-commerce and retail industry through various policies.

The minister also urged the industry to come forward and contribute towards making India Atmanirbhar in every possible way and to elevate the country's image globally.

Parkash said that Covid-19 has had an impact on the people, economy and the businesses, but the industry has worked along with the government to contain the spread of the virus.

He also said that the government has already launched a series of programmes to transform India into a global economic hub.

"In the last few years, we have seen significant improvements in ease of doing business ranking, which has been possible due to transformative measures taken by the government," he said.

ET Now |

HUL CMD: Move towards increasing share of e-commerce in grocery irreversible

Hindustan Lever's CMD Sanjiv Mehta has said that the move towards an increasing share of e-commerce in grocery shopping will be irreversible in a post-COVID world, though the benefit of proximity has led to a renaissance of local grocery stores in India. Though the pandemic has caused a slowdown, he pointed to rising consumption in rural areas due to MNREGA benefits being given to migrants who have returned to villages. On a lighter note, he said that the importance of hygiene taught by the pandemic has done away the need for his company to market the behaviour of handwashing with soap.

Speaking at a FICCI event, Mehta stressed upon the need to realign consumer priorities for the new normal, to focus on sustainability to thrive during the pandemic. He said that India should look at renewable energy with the same passion as electrification of villages, and pointed to the need for better adaptability to recuperate better from the current economic crisis. He stated that distribution channels and supply lines need to be kept strong to ensure medical supplies across India and to protect the marginal sections of the population.

With no playbook for crisis navigation, he stressed upon the need for a strong character as part of effective leadership to unleash the full potential of companies and employees. However, he cautioned for setting boundaries in Work from home to account for discipline, flexibility and time for family.

Madhusudan Gopalan, CEO and MD for P&G in the Indian subcontinent, said that the huge trajectory change for e-commerce will continue to remain accelerated as the pandemic continues. Stressing on the need to compensate the off-hand office talks which took place when colleagues spoke to each other in pre-COVID physical workspaces, he advocated the need to reach out for office colleagues to bond over virtual networks.

He pointed to changing consumer needs over time, since Gillette saw low sales in the early days of lockdown as people didn't shave. However, people not being able to go to salons eventually started shaving at home and the demand for razors picked up. He said the companies will have to look at demand from a "fit for use" lens, look at right packaging and delivery to attract consumers in a post-COVID world.

Yahoo Finance |

Growth of e-commerce in grocery channels irreversible; will co-exist with general trade: HUL CMD

Growth of e-commerce in the grocery segment is 'irreversible' but kirana stores and modern trade channels would also remain relevant, Hindustan Unilever CMD Sanjiv Mehta said on Wednesday.

Mehta also said rural sales are growing faster than the urban markets and would sustain depending on the support provided by the government.

The recent farm reforms are in the right direction and would result in more technology and capital for the sector, he added.

'The growth of the e-commerce is clearly irreversible but the way I look at India, general trade, modern trade, e-commerce will co-exist and India is not a country where the general trade would disappear, let's be absolutely clear about that,' said Mehta.

He was speaking at a panel discussion at 'Massmerize 2020', a conference organised by industry body FICCI.

The share of general trade, which includes small shops and kirana stores, may come down but it would be a 'fatal mistake' to write its obituary, Mehta emphasised.

'No, it is not going to happen and even after 10 years, the biggest channel would be general trade,' he said.

Mehta, who is also the vice president of FICCI and chairs the FICCI FMCG Committee, said Indian general trade is 'unique in many ways' and the cost of distribution is on its side.

'The cost of distribution in the grocery channels is absolutely fine....During this period, we have seen the benefit of proximity. People have gravitated to the nearby grocery shops because of the sheer convenience,' he pointed out.

However, he added that general trade would also be digitised and connected.

Talking about modern trade, he said that after two decades, it has now firmly established itself.

He agreed with METRO Cash & Carry India Managing Director and CEO Arvind Mediratta, who earlier at the event said people go to modern trade outlets like malls and hypermarkets for the sheer experience.

'As modern trade goes to tier II and III cities, it is going to fillip in those cities and omni channel is going to be a bigger part of modern trade channels for the sheer convenience and benefits,' Mehta added.

Echoing his views, Hershey India Managing Director Herjit S Bhalla, who was moderating the session, said general trade is going to stay and it is also adopting modern techniques.

'General trade is going to stay and its not going anywhere. If we actually look back at it, there is lot of e-com kind of behaviour by general trade as they are delivering on a phone call and talks to you,' he said.

Even during the peak of the lockdown, it was general trade which emerged as the saviour for people due to its proximity, he added.

P&G India Sub-Continent CEO and MD Madhusudan Gopalan said the online segment's share is going to increase.

'There is going to be work to be done, both on the part of the online retailers and also on part of brands if you want to keep this trajectory growing,' he added.

On rural sales, Mehta said the runway to grow in rural India is massive.

Rural markets are showing higher growth in FMCG sales than urban areas, he said, adding that the recent farm reforms would lead to higher incomes in the rural areas.

CMIE |

Lockdowns created new biz opportunities, changed consumer beaviour: FICCI-Deloitte report

The Covid-19 induced lockdowns created new opportunities for businesses to develop hyper-local delivery models, use conversational artificial intelligence (AI) and build omni-channel retail to acquire and serve customers, Federation of Indian Chambers of Commerce & Industry (FICCI) and Deloitte Touche Tohmatsu India, noted, in the fourth edition of their joint report, ‘REBOOT’. The report highlighted that the prolonged lockdowns have also dramatically transformed consumer buying behaviour while making them more health and socially conscious. Built on a six-step approach, this report emphasises the need for consumer brands to ‘REBOOT’ their businesses in view of the disruption and the changing consumer behaviour. As businesses need to ‘Realign’ their business models and partnerships, ‘Enhance’ consumer experience through technology and analytics, ‘Build’ resilient distribution, develop ‘Omni-channel’ presence, ‘Operate’ efficiently and ‘Thrive’ by focusing on sustainability.

Techno Codex |

Deloitte: Lockdowns have changed consumer buying behaviour; Omni-Channel strategy key to business growth: Report

Coronavirus-induced lockdowns across the country have transformed consumers’ buying behaviour and hyperlocal distribution model, and distribution alliances and an omni-channel strategy will be key to business growth, according to a joint report by Deloitte Touche Tohmatsu India and FICCI. As per the report, called ‘REBOOT’, while the pandemic brought massive disruptions across the value chain of the consumer sector, most companies adapted by building agile business models and innovative marketing strategies, along with expanding their presence through the online platforms to reach their consumers.

“The prolonged lockdowns have also dramatically transformed consumer buying behaviour while making them more health and socially conscious,” Deloitte India Partner Rajat Wahi said.

He added that this has created new opportunities for businesses to develop hyperlocal delivery models, use conversational AI (artificial intelligence) and build omni-channel retail to acquire and serve customers.

“As brands adapt to the ‘new normal’, the key to sustenance and growth is likely to be an agile business model that minimises disruptions in the future,” Wahi said.

The report said demand for consumer goods in rural markets has increased due to the return of the migrant workers to their states due to the COVID-19 pandemic.

“COVID-19 has led to massive reverse migration, which in turn has driven up rural demand, favouring companies with strong rural distribution,” it said.

The report also said health concerns and the need to build immunity have led consumers to buy home sanitation and immunity-boosting products.

“As a result, these categories have seen major growth since March 2020, and this is likely to continue into 2021,” the report said.

It pointed out that the companies had to reconfigure their distribution models to explore omni-channel models.

“The pandemic, with frequent lockdowns, compelled companies to re-configure their distribution models within a short period, even forging new partnerships and alliances to achieve that,” it added.

The report also emphasises on the need for consumer brands to reboot their businesses in view of the disruption and the changing consumer behaviour.

As businesses need to realign their business models and partnerships, enhance consumer experience through technology and analytics, build resilient distribution, develop their omni-channel presence, operate efficiently, and thrive by focusing on sustainability, the report said.

newsd |

'Unconventional, agile and tech-driven strategies to help reboot consumer industry'

The COVID-19 pandemic had brought about a paradigm shift in consumer behaviour and brands would need to adapt to this change by rebooting their businesses and adopting a ‘phygital’ approach with omni channel presence to capitalise in the new environment, a Deloitte-FICCI Reboot report said on Wednesday.

The report had analysed the changing pattern of the retail market during the pandemic and brought out case studies of successful brand strategies that worked during this difficult period for businesses.

The report had brought out the importance of omni channel presence of brands to maximise gains in the changed business environment while enhancing consumer experience to the maximum.

The existential issues in this difficult time need to be sorted out by adopting a phygital approach, the report said. What this means is that as digital-savvy consumers look for a mix of digital and physical engagements, retailers would need to build an omni channel presence to provide best-in-class customer experience.

The fourth edition of the report is built on a six-step approach viz businesses need to ‘Realign’ their models and partnerships, ‘Enhance’ consumer experience through technology and Analytics, ‘Build’ resilient distribution, develop their ‘Omni-channel’ presence, ‘Operate’ efficiently, and ‘Thrive’ by focusing on sustainability.

“While the pandemic brought massive disruptions across the value chain of the consumer sector, most companies adapted by building agile business models and innovative marketing strategies, along with expanding their presence through the online platforms to reach their consumers. The prolonged lockdowns have also dramatically transformed consumer buying behaviour while making them more health and socially conscious. This has created new opportunities for businesses to develop hyper-local delivery models, use conversational AI, build omni-channel retail, etc. to acquire and serve customers,” Rajat Wahi, Partner, Deloitte India, said.

The report has said that as brands adapt to the ‘new normal’, the key to sustenance and growth is likely to be an agile business model that minimises disruptions in the future.

It cited certain trends that make a visible appearance in the marketplace. This includes acceleration in e-commerce sales as stay-home phenomena drove significant purchases through e-commerce, increased demand from rural areas as Covid-19 has led to massive reverse migration, which in turn has driven up rural demand, favouring companies with strong rural distribution.

Moreover, the focus of consumers on health, hygiene, and nutrition had grown. Health concerns and the need to build immunity have led consumers to buy home sanitation and immunity boosting products.

As a result, these categories have seen major growth since March 2020 and this is likely to continue into 2021.

The pandemic has also put sustainability in the spotlight and companies are now seeing sustainability through the lens of growth as well as bottom line, and using their sustainability initiatives to better engage with their customers.

Business Standard |

Govt in final stage of drafting e-commerce policy, says minister

The government is in the final stage of drafting the e-commerce policy and National Retail Trade policy, Union minister Som Parkash said on Wednesday.

The Minister of State for Commerce and Industry said the government will extend all support to the e-commerce and retail industries through various policies.

"We are in the final stage of drafting a National Logistics Policy, New Industrial Policy, e-commerce Policy and National Retail Trade policy," he said while addressing the virtual session of 'FICCI Massmerize 2020'.

"It (policies) is being formulated to support the development of the sector that will benefit 65 million small traders. These endeavours along with the support of the industry would help in contributing a significant chunk to India's GDP," Parkash said.

Trade, e-commerce and FMCG companies have a huge presence in India along with a large consumer base that provides numerous opportunities for every player in this sector.

"The government has already launched a series of programmes to transform India into a global economic hub. The government works on the vision of minimum government and maximum governance," he said.

In the last few years, the minister said there have been significant improvements in the ease of doing business ranking, which has been possible due to transformative measures taken by the government.

Talking about the retail industry, METRO Cash & Carry India Arvind Mediratta said that after the pandemic, customers want cashless and contactless shopping experience. They want the best of both worlds -- online and offline -- a perfect integration of digital and physical, he added.

"It has become pertinent for businesses to have an omni channel approach. Omni channel retailers will have to devise different ways of wooing each target segment through the right mix of innovation and technology," Mediratta, who is also the Chair of FICCI Retail and Internal Trade Committee, said.

Use of augmented/ virtual reality, beacons or geo-fencing, interactive kiosks for easy product information and self check-outs are going to provide an immersive shopping experience for customers, he said.

HUL CMD Sanjiv Mehta said that certain trends like clean living and contact-less culture are behaviours which are there to stay even after the crisis.

"Every crisis catalyses a new wave of change and COVID-19 has led to the adoption of digital as the new way of life," he noted.

He also said that omni channel has had a big impact and companies are looking at giving consumers a seamless experience across different channels.

Amazon Seller Services Vice President (Finance) and CFO Raghava Rao said retail has a fantastic opportunity to re-invent itself to serve customers and consumers in the pandemic.

"With safety, convenience and digitisation emerging as new themes, I look forward to Massmerize showcasing inventions, success stories and evolving business models as we seek to reboot the economy and nation at large," he said.

Financial Express |

Govt: E-commerce policy in 'final stages' of drafting; retail trade policy to benefit 65m small traders

India’s e-commerce policy, which has been in the works for over two years, is likely to be out soon as the government is in the “final stages” of drafting it along with a host of other policies. Addressing a FICCI event on Wednesday, Minister of State for Commerce and Industry Ministry Som Parkash said that “we are in the final stage of drafting a National Logistics Policy, New Industrial Policy, e-commerce Policy and National Retail Trade policy.” The minister added that the new National Retail Trade Policy “is being formulated to support the development of the sector that will benefit 65 million small traders. These endeavours along with the support of the industry would help in contributing a significant chunk to India’s GDP.”

The government had released the draft e-commerce policy back in February last year focusing on ensuring a level-playing field between online and offline retailers along with data security and data storage norms, weeding out fakes from online marketplaces, and more. The final policy is likely to be out by end of this year. The National Retail Trade policy, on the other hand, would focus on creating a “to create conducive environment for retail trade including by simplifying rules and regulations hindering the growth of retail sector,” commerce and industry Minister Piyush Piyush Goyal had said in a written reply to the Lok Sabha in March this year.

“Retail has a fantastic opportunity to reinvent itself to serve customers and consumers in the pandemic,” said Raghava Rao, Co-Chair FICCI E-Commerce Committee and Vice President, Finance and CFO-Amazon Seller Services during the FICCI event.

The launch of an e-commerce policy would be at a time when the sector is witnessing increased competition from a new set of players. While Amazon and Flipkart have dominated the sector over the past many years, new incumbents including Mukesh Ambani’s JioMart would lead to more choices for consumers and possibly more discounts and offers with multiple sales throughout the year as companies look to attract the next set of 100 million users coming online from Tier-II and beyond cities.

The Hindu Business Line |

Govt is in final stages of drafting National Retail Trade Policy

The Ministry of Commerce is in the final stages of drafting the National Retail Trade policy, and is also finalising policies for logistics, industry and e-commerce.

Speaking at a FICCI event, Som Parkash, Minister of State for Commerce & Industry, said, the National Retail Trade Policy is being formulated to support the development of the sector and will benefit 65 million small traders. “These endeavours along with the support of the industry would help in contributing a significant chunk to India’s GDP,” he added.

He further stated that trade, e-commerce and FMCG companies have a huge presence in India along with a large consumer base that provides numerous opportunities for every player in this sector. He added that DPIIT has always been at the forefront to ensure that investments are encouraged in this sector.

Parkash also urged the industry to come forward and contribute towards making India Atmanirbhar in every possible way and to elevate the country's image globally.

ET Now |

Govt in final stage of drafting e-commerce policy, says minister

The government is in the final stage of drafting the e-commerce policy and National Retail Trade policy, Union minister Som Parkash said on Wednesday. The Minister of State for Commerce and Industry said the government will extend all support to the e-commerce and retail industries through various policies.

"We are in the final stage of drafting a National Logistics Policy, New Industrial Policy, e-commerce Policy and National Retail Trade policy," he said while addressing the virtual session of 'FICCI Massmerize 2020'. "It (policies) is being formulated to support the development of the sector that will benefit 65 million small traders. These endeavours along with the support of the industry would help in contributing a significant chunk to India's GDP," Parkash said.

Trade, e-commerce and FMCG companies have a huge presence in India along with a large consumer base that provides numerous opportunities for every player in this sector. "The government has already launched a series of programmes to transform India into a global economic hub. The government works on the vision of minimum government and maximum governance," he said.

In the last few years, the minister said there have been significant improvements in the ease of doing business ranking, which has been possible due to transformative measures taken by the government. Talking about the retail industry, METRO Cash & Carry India Arvind Mediratta said that after the pandemic, customers want cashless and contactless shopping experience. They want the best of both worlds -- online and offline -- a perfect integration of digital and physical, he added.

"It has become pertinent for businesses to have an omni channel approach. Omni channel retailers will have to devise different ways of wooing each target segment through the right mix of innovation and technology," Mediratta, who is also the Chair of FICCI Retail and Internal Trade Committee, said.

Use of augmented/ virtual reality, beacons or geofencing, interactive kiosks for easy product information and self check-outs are going to provide an immersive shopping experience for customers, he said. HUL CMD Sanjiv Mehta said that certain trends like clean living and contact-less culture are behaviours that are there to stay even after the crisis.

"Every crisis catalyses a new wave of change and COVID-19 has led to the adoption of digital as the new way of life," he noted. He also said that omnichannel has had a big impact and companies are looking at giving consumers a seamless experience across different channels.

Amazon Seller Services Vice President (Finance) and CFO Raghava Rao said retail has a fantastic opportunity to reinvent itself to serve customers and consumers in the pandemic. "With safety, convenience, and digitisation emerging as new themes, I look forward to Massmerize showcasing inventions, success stories, and evolving business models as we seek to reboot the economy and nation at large," he said.

Devdiscourse |

Govt in final stage of drafting e-commerce policy, says minister

The government is in the final stage of drafting the e-commerce policy and National Retail Trade policy, Union minister Som Parkash said on Wednesday. The Minister of State for Commerce and Industry said the government will extend all support to the e-commerce and retail industries through various policies.

"We are in the final stage of drafting a National Logistics Policy, New Industrial Policy, e-commerce Policy and National Retail Trade policy," he said while addressing the virtual session of 'FICCI Massmerize 2020'. "It (policies) is being formulated to support the development of the sector that will benefit 65 million small traders. These endeavours along with the support of the industry would help in contributing a significant chunk to India's GDP," Parkash said.

Trade, e-commerce and FMCG companies have a huge presence in India along with a large consumer base that provides numerous opportunities for every player in this sector. "The government has already launched a series of programmes to transform India into a global economic hub. The government works on the vision of minimum government and maximum governance," he said.

In the last few years, the minister said there have been significant improvements in the ease of doing business ranking, which has been possible due to transformative measures taken by the government. Talking about the retail industry, METRO Cash & Carry India Arvind Mediratta said that after the pandemic, customers want cashless and contactless shopping experience. They want the best of both worlds -- online and offline -- a perfect integration of digital and physical, he added.

"It has become pertinent for businesses to have an omni channel approach. Omni channel retailers will have to devise different ways of wooing each target segment through the right mix of innovation and technology," Mediratta, who is also the Chair of FICCI Retail and Internal Trade Committee, said. Use of augmented/ virtual reality, beacons or geo-fencing, interactive kiosks for easy product information and self check-outs are going to provide an immersive shopping experience for customers, he said.

HUL CMD Sanjiv Mehta said that certain trends like clean living and contact-less culture are behaviours which are there to stay even after the crisis. "Every crisis catalyses a new wave of change and COVID-19 has led to the adoption of digital as the new way of life," he noted.

He also said that omni channel has had a big impact and companies are looking at giving consumers a seamless experience across different channels. Amazon Seller Services Vice President (Finance) and CFO Raghava Rao said retail has a fantastic opportunity to re-invent itself to serve customers and consumers in the pandemic.

"With safety, convenience and digitisation emerging as new themes, I look forward to Massmerize showcasing inventions, success stories and evolving business models as we seek to reboot the economy and nation at large," he said..

Devdiscourse |

Govt in final stages of launching new National Retail Trade Policy, says Som Parkash

The government is in the final stages of launching the new National Retail Trade Policy, said Minister of State (MoS) for Commerce and Industry, Som Parkash on Wednesday. "The policy is being formulated to support the development of the sector that will benefit 65 million small traders. These endeavours along with the support of the industry would help in contributing a significant chunk to India's GDP," Parkash said addressing the inaugural virtual session of 'FICCI MASSMERIZE 2020'.

The MoS further said that the government will extend support to the e-commerce and retail industry through various policies. "We are in the final stage of drafting a National Logistics Policy, New Industrial Policy, e-commerce Policy and National Retail Trade policy," he said.

Parkash further stated that trade, e-commerce and fast-moving consumer goods (FMCG) companies have a huge presence in India along with a large consumer base that provides numerous opportunities for every player in this sector. "Department for Promotion of Industry and Internal Trade (DPIIT) has always been at the forefront in ensuring that investments come in this sector," said Parkash. He also urged the industry to come forward and contribute towards making India Atmanirbhar in every possible way and to elevate the country's image globally.

The Union Minister said that although COVID-19 has had an impact on people, economy and businesses, the government has already launched a series of programs to transform India into a global economic hub and is working on the vision of 'minimum government and maximum governance'. Sanjiv Mehta, Vice President, FICCI and Chair, FICCI FMCG Committee and CMD, Hindustan Unilever Ltd and President, Unilever South Asia said that the world we live will be very different post-COVID-19.

"But a crisis of this magnitude also has the potential to re-shape the world order. Certain trends like clean living and contact-less culture are behaviours which are there to stay even after the crisis. Every crisis catalyses a new wave of change and COVID-19 has led to the adoption of digital as the new way of life," Mehta added.

New on News |

Govt in final stage of drafting e-commerce policy, says minister

The government is in the final stage of drafting the e-commerce policy and National Retail Trade policy, Union minister Som Parkash said on Wednesday.

The Minister of State for Commerce and Industry said the government will extend all support to the e-commerce and retail industries through various policies.

“We are in the final stage of drafting a National Logistics Policy, New Industrial Policy, e-commerce Policy and National Retail Trade policy,” he said while addressing the virtual session of ‘FICCI Massmerize 2020’.

“It (policies) is being formulated to support the development of the sector that will benefit 65 million small traders. These endeavours along with the support of the industry would help in contributing a significant chunk to India’s GDP,” Parkash said.

Trade, e-commerce and FMCG companies have a huge presence in India along with a large consumer base that provides numerous opportunities for every player in this sector.

“The government has already launched a series of programmes to transform India into a global economic hub. The government works on the vision of minimum government and maximum governance,” he said.

In the last few years, the minister said there have been significant improvements in the ease of doing business ranking, which has been possible due to transformative measures taken by the government.

Talking about the retail industry, METRO Cash & Carry India Arvind Mediratta said that after the pandemic, customers want cashless and contactless shopping experience. They want the best of both worlds — online and offline — a perfect integration of digital and physical, he added.

“It has become pertinent for businesses to have an omni channel approach. Omni channel retailers will have to devise different ways of wooing each target segment through the right mix of innovation and technology,” Mediratta, who is also the Chair of FICCI Retail and Internal Trade Committee, said.

Use of augmented/ virtual reality, beacons or geo-fencing, interactive kiosks for easy product information and self check-outs are going to provide an immersive shopping experience for customers, he said.

HUL CMD Sanjiv Mehta said that certain trends like clean living and contact-less culture are behaviours which are there to stay even after the crisis.

“Every crisis catalyses a new wave of change and COVID-19 has led to the adoption of digital as the new way of life,” he noted.

He also said that omni channel has had a big impact and companies are looking at giving consumers a seamless experience across different channels.

Amazon Seller Services Vice President (Finance) and CFO Raghava Rao said retail has a fantastic opportunity to re-invent itself to serve customers and consumers in the pandemic.

“With safety, convenience and digitisation emerging as new themes, I look forward to Massmerize showcasing inventions, success stories and evolving business models as we seek to reboot the economy and nation at large,” he said.

newsd |

New National Retail Trade Policy in final stages: Minister

The government is in the final stages of preparing a new National Retail Trade Policy, Minister of State for Commerce and Industry Som Parkash said on Wednesday.

“We are in the final stage of drafting a National Logistics Policy, a New Industrial Policy, a e-commerce Policy and a National Retail Trade policy,” he said at the inaugural virtual session of ‘FICCI MASSMERIZE 2020’.

The national retail trade policy is being formulated to support the development of the sector that will benefit 65 million small traders, besides contributing a significant chunk to India’s GDP, he added.

Parkash said that the government will extend all support to the e-commerce and retail industry through various policies.

The minister also urged the industry to come forward and contribute towards making India Atmanirbhar in every possible way and to elevate the country’s image globally.

Parkash said that Covid-19 has had an impact on the people, economy and the businesses, but the industry has worked along with the government to contain the spread of the virus.

He also said that the government has already launched a series of programmes to transform India into a global economic hub.

“In the last few years, we have seen significant improvements in ease of doing business ranking, which has been possible due to transformative measures taken by the government,” he said.

India Updates |

New National Retail Trade Policy in final stages: Minister

The government is in the final stages of preparing a new National Retail Trade Policy, Minister of State for Commerce and Industry Som Parkash said on Wednesday.

“We are in the final stage of drafting a National Logistics Policy, a New Industrial Policy, a e-commerce Policy and a National Retail Trade policy,” he said at the inaugural virtual session of ‘FICCI MASSMERIZE 2020’.

The national retail trade policy is being formulated to support the development of the sector that will benefit 65 million small traders, besides contributing a significant chunk to India’s GDP, he added.

Parkash said that the government will extend all support to the e-commerce and retail industry through various policies.

The minister also urged the industry to come forward and contribute towards making India Atmanirbhar in every possible way and to elevate the country’s image globally.

Parkash said that Covid-19 has had an impact on the people, economy and the businesses, but the industry has worked along with the government to contain the spread of the virus.

He also said that the government has already launched a series of programmes to transform India into a global economic hub.

“In the last few years, we have seen significant improvements in ease of doing business ranking, which has been possible due to transformative measures taken by the government,” he said.

Andhram |

New National Retail Trade Policy in final stages: Minister

The government is in the final stages of preparing a new National Retail Trade Policy, Minister of State for Commerce and Industry Som Parkash said on Wednesday.

“We are in the final stage of drafting a National Logistics Policy, a New Industrial Policy, a e-commerce Policy and a National Retail Trade policy,” he said at the inaugural virtual session of ‘FICCI MASSMERIZE 2020’.

The national retail trade policy is being formulated to support the development of the sector that will benefit 65 million small traders, besides contributing a significant chunk to India’s GDP, he added.

Parkash said that the government will extend all support to the e-commerce and retail industry through various policies.

The minister also urged the industry to come forward and contribute towards making India Atmanirbhar in every possible way and to elevate the country’s image globally.

Parkash said that Covid-19 has had an impact on the people, economy and the businesses, but the industry has worked along with the government to contain the spread of the virus.

He also said that the government has already launched a series of programmes to transform India into a global economic hub.

“In the last few years, we have seen significant improvements in ease of doing business ranking, which has been possible due to transformative measures taken by the government,” he said.

Taaza Khabar |

National policies on e-commerce, retail trade, logistics, industry in final stage of drafting: Som Parkash

Minister of state for commerce and industry Som Parkash on Wednesday said that the government is in the final stages of drafting a National Logistics Policy, New Industrial Policy, e-commerce Policy and National Retail Trade policy. The retail trade policy will benefit 65 million small traders, he said at an event organised by FICCI.

“It is being formulated to support the development of the sector that will benefit 65 million small traders. These endeavours along with the support of the industry would help in contributing a significant chunk to India’s GDP,” he added.

The government has set up a National Traders’ Welfare Board aimed at welfare of traders and their employees, simplification of the Acts and rules applicable to traders, reduction of compliance burden and improvement in access to funds for traders.

Parkash said that the government will extend all support to the e-commerce and retail industry through various policies.

The draft e-commerce policy had proposed that companies that store or mirror Indian users’ data overseas will be subject to periodic audit and a regulator for the sector and an ecommerce law that restricts information these firms can store, use, transfer, process and analyse. It also empowers the government to review, investigate and take action against any ecommerce activity that threatens the country’s security.

The draft logistics policy seeks to reduce logistics costs in the country to 10% of the GDP from around 13-14% now.

As for the new industrial policy, the government aims to create jobs for the next two decades and attract $100 billion foreign direct investment annually through it. This will be the third industrial policy, after the first in 1956 and next in 1991.

New Kerala |

New National Retail Trade Policy in final stages: Minister

The government is in the final stages of preparing a new National Retail Trade Policy, Minister of State for Commerce and Industry Som Parkash said on Wednesday.

"We are in the final stage of drafting a National Logistics Policy, a New Industrial Policy, a e-commerce Policy and a National Retail Trade policy," he said at the inaugural virtual session of 'FICCI MASSMERIZE 2020'.

The national retail trade policy is being formulated to support the development of the sector that will benefit 65 million small traders, besides contributing a significant chunk to India's GDP, he added.

Parkash said that the government will extend all support to the e-commerce and retail industry through various policies.

The minister also urged the industry to come forward and contribute towards making India Atmanirbhar in every possible way and to elevate the country's image globally.

Parkash said that Covid-19 has had an impact on the people, economy and the businesses, but the industry has worked along with the government to contain the spread of the virus.

He also said that the government has already launched a series of programmes to transform India into a global economic hub.

"In the last few years, we have seen significant improvements in ease of doing business ranking, which has been possible due to transformative measures taken by the government," he said.

IND News |

New National Retail Trade Policy in final stages: Minister

The government is in the final stages of preparing a new National Retail Trade Policy, Minister of State for Commerce and Industry Som Parkash said on Wednesday.

“We are in the final stage of drafting a National Logistics Policy, a New Industrial Policy, a e-commerce Policy and a National Retail Trade policy,” he said at the inaugural virtual session of ‘FICCI MASSMERIZE 2020’.

The national retail trade policy is being formulated to support the development of the sector that will benefit 65 million small traders, besides contributing a significant chunk to India’s GDP, he added.

Parkash said that the government will extend all support to the e-commerce and retail industry through various policies.

The minister also urged the industry to come forward and contribute towards making India Atmanirbhar in every possible way and to elevate the country’s image globally.

Parkash said that Covid-19 has had an impact on the people, economy and the businesses, but the industry has worked along with the government to contain the spread of the virus.

He also said that the government has already launched a series of programmes to transform India into a global economic hub.

“In the last few years, we have seen significant improvements in ease of doing business ranking, which has been possible due to transformative measures taken by the government,” he said.

Indian Patrika |

Govt: E-commerce policy in ‘final stages’ of drafting; retail trade policy to benefit 65m small traders

The launch of an e-commerce policy would be at a time when the sector is witnessing increased competition from a new set of players.

India’s e-commerce policy, which has been in the works for over two years, is likely to be out soon as the government is in the “final stages” of drafting it along with a host of other policies. Addressing a FICCI event on Wednesday, Minister of State for Commerce and Industry Ministry Som Parkash said that “we are in the final stage of drafting a National Logistics Policy, New Industrial Policy, e-commerce Policy and National Retail Trade policy.” The minister added that the new National Retail Trade Policy “is being formulated to support the development of the sector that will benefit 65 million small traders. These endeavours along with the support of the industry would help in contributing a significant chunk to India’s GDP.”

The government had released the draft e-commerce policy back in February last year focusing on ensuring a level-playing field between online and offline retailers along with data security and data storage norms, weeding out fakes from online marketplaces, and more. The final policy is likely to be out by end of this year. The National Retail Trade policy, on the other hand, would focus on creating a “to create conducive environment for retail trade including by simplifying rules and regulations hindering the growth of retail sector,” commerce and industry Minister Piyush Piyush Goyal had said in a written reply to the Lok Sabha in March this year.
“Retail has a fantastic opportunity to reinvent itself to serve customers and consumers in the pandemic,” said Raghava Rao, Co-Chair FICCI E-Commerce Committee and Vice President, Finance and CFO-Amazon Seller Services during the FICCI event.

The launch of an e-commerce policy would be at a time when the sector is witnessing increased competition from a new set of players. While Amazon and Flipkart have dominated the sector over the past many years, new incumbents including Mukesh Ambani’s JioMart would lead to more choices for consumers and possibly more discounts and offers with multiple sales throughout the year as companies look to attract the next set of 100 million users coming online from Tier-II and beyond cities.

Business News India |

Govt in final stage of drafting e-commerce policy, says minister

The government is in the final stage of drafting the e-commerce policy and National Retail Trade policy, Union minister Som Parkash said on Wednesday.

The Minister of State for Commerce and Industry said the government will extend all support to the e-commerce and retail industries through various policies.

“We are in the final stage of drafting a National Logistics Policy, New Industrial Policy, e-commerce Policy and National Retail Trade policy,” he said while addressing the virtual session of ‘FICCI Massmerize 2020’.

“It (policies) is being formulated to support the development of the sector that will benefit 65 million small traders. These endeavours along with the support of the industry would help in contributing a significant chunk to India’s GDP,” Parkash said.

Trade, e-commerce and FMCG companies have a huge presence in India along with a large consumer base that provides numerous opportunities for every player in this sector.

“The government has already launched a series of programmes to transform India into a global economic hub. The government works on the vision of minimum government and maximum governance,” he said.

In the last few years, the minister said there have been significant improvements in the ease of doing business ranking, which has been possible due to transformative measures taken by the government.

Talking about the retail industry, METRO Cash & Carry India Arvind Mediratta said that after the pandemic, customers want cashless and contactless shopping experience. They want the best of both worlds — online and offline — a perfect integration of digital and physical, he added.

“It has become pertinent for businesses to have an omni channel approach. Omni channel retailers will have to devise different ways of wooing each target segment through the right mix of innovation and technology,” Mediratta, who is also the Chair of FICCI Retail and Internal Trade Committee, said.

Use of augmented/ virtual reality, beacons or geo-fencing, interactive kiosks for easy product information and self check-outs are going to provide an immersive shopping experience for customers, he said.

HUL CMD Sanjiv Mehta said that certain trends like clean living and contact-less culture are behaviours which are there to stay even after the crisis.

“Every crisis catalyses a new wave of change and COVID-19 has led to the adoption of digital as the new way of life,” he noted.

He also said that omni channel has had a big impact and companies are looking at giving consumers a seamless experience across different channels.

Amazon Seller Services Vice President (Finance) and CFO Raghava Rao said retail has a fantastic opportunity to re-invent itself to serve customers and consumers in the pandemic.

“With safety, convenience and digitisation emerging as new themes, I look forward to Massmerize showcasing inventions, success stories and evolving business models as we seek to reboot the economy and nation at large,” he said.

Current Affairs |

Govt in final stage of drafting e-commerce policy, says minister

The government is in the final stage of drafting the e-commerce policy and National Retail Trade policy, Union minister Som Parkash said on Wednesday.

The Minister of State for Commerce and Industry said the government will extend all support to the e-commerce and retail industries through various policies.

“We are in the final stage of drafting a National Logistics Policy, New Industrial Policy, e-commerce Policy and National Retail Trade policy,” he said while addressing the virtual session of ‘FICCI Massmerize 2020’.

“It (policies) is being formulated to support the development of the sector that will benefit 65 million small traders. These endeavours along with the support of the industry would help in contributing a significant chunk to India’s GDP,” Parkash said.

Trade, e-commerce and FMCG companies have a huge presence in India along with a large consumer base that provides numerous opportunities for every player in this sector.

“The government has already launched a series of programmes to transform India into a global economic hub. The government works on the vision of minimum government and maximum governance,” he said.

In the last few years, the minister said there have been significant improvements in the ease of doing business ranking, which has been possible due to transformative measures taken by the government.

Talking about the retail industry, METRO Cash & Carry India Arvind Mediratta said that after the pandemic, customers want cashless and contactless shopping experience. They want the best of both worlds — online and offline — a perfect integration of digital and physical, he added.

“It has become pertinent for businesses to have an omni channel approach. Omni channel retailers will have to devise different ways of wooing each target segment through the right mix of innovation and technology,” Mediratta, who is also the Chair of FICCI Retail and Internal Trade Committee, said.

Use of augmented/ virtual reality, beacons or geo-fencing, interactive kiosks for easy product information and self check-outs are going to provide an immersive shopping experience for customers, he said.

HUL CMD Sanjiv Mehta said that certain trends like clean living and contact-less culture are behaviours which are there to stay even after the crisis.

“Every crisis catalyses a new wave of change and COVID-19 has led to the adoption of digital as the new way of life,” he noted.

He also said that omni channel has had a big impact and companies are looking at giving consumers a seamless experience across different channels.

Amazon Seller Services Vice President (Finance) and CFO Raghava Rao said retail has a fantastic opportunity to re-invent itself to serve customers and consumers in the pandemic.

“With safety, convenience and digitisation emerging as new themes, I look forward to Massmerize showcasing inventions, success stories and evolving business models as we seek to reboot the economy and nation at large,” he said.

The Rahnuma Daily |

New National Retail Trade Policy in final stages: Minister

The government is in the final stages of preparing a new National Retail Trade Policy, Minister of State for Commerce and Industry Som Parkash said on Wednesday.

“We are in the final stage of drafting a National Logistics Policy, a New Industrial Policy, a e-commerce Policy and a National Retail Trade policy,” he said at the inaugural virtual session of ‘FICCI MASSMERIZE 2020’.

The national retail trade policy is being formulated to support the development of the sector that will benefit 65 million small traders, besides contributing a significant chunk to India’s GDP, he added.

Parkash said that the government will extend all support to the e-commerce and retail industry through various policies.

The minister also urged the industry to come forward and contribute towards making India Atmanirbhar in every possible way and to elevate the country’s image globally.

Parkash said that Covid-19 has had an impact on the people, economy and the businesses, but the industry has worked along with the government to contain the spread of the virus.

He also said that the government has already launched a series of programmes to transform India into a global economic hub.

“In the last few years, we have seen significant improvements in ease of doing business ranking, which has been possible due to transformative measures taken by the government,” he said.

Latest LY |

Govt in final stages of launching New National Retail Trade Policy, says Som Parkash

The government is in the final stages of launching the new National Retail Trade Policy, said Minister of State (MoS) for Commerce and Industry, Som Parkash on Wednesday.

"The policy is being formulated to support the development of the sector that will benefit 65 million small traders. These endeavours along with the support of the industry would help in contributing a significant chunk to India's GDP," Parkash said addressing the inaugural virtual session of 'FICCI MASSMERIZE 2020'.

The MoS further said that the government will extend support to the e-commerce and retail industry through various policies.

"We are in the final stage of drafting a National Logistics Policy, New Industrial Policy, e-commerce Policy and National Retail Trade policy," he said.

Parkash further stated that trade, e-commerce and fast-moving consumer goods (FMCG) companies have a huge presence in India along with a large consumer base that provides numerous opportunities for every player in this sector.

"Department for Promotion of Industry and Internal Trade (DPIIT) has always been at the forefront in ensuring that investments come in this sector," said Parkash. He also urged the industry to come forward and contribute towards making India Atmanirbhar in every possible way and to elevate the country's image globally.

The Union Minister said that although COVID-19 has had an impact on people, economy and businesses, the government has already launched a series of programs to transform India into a global economic hub and is working on the vision of 'minimum government and maximum governance'.

Sanjiv Mehta, Vice President, FICCI and Chair, FICCI FMCG Committee and CMD, Hindustan Unilever Ltd and President, Unilever South Asia said that the world we live will be very different post-COVID-19.

"But a crisis of this magnitude also has the potential to re-shape the world order. Certain trends like clean living and contact-less culture are behaviours which are there to stay even after the crisis. Every crisis catalyses a new wave of change and COVID-19 has led to the adoption of digital as the new way of life," Mehta added.

The Economic Times |

Lockdowns have changed consumer buying behaviour; omni-channel strategy key to business growth: Report

Coronavirus-induced lockdowns across the country have transformed consumers' buying behaviour and hyperlocal distribution model, and distribution alliances and an omni-channel strategy will be key to business growth, according to a joint report by Deloitte Touche Tohmatsu India and FICCI. As per the report, called 'REBOOT', while the pandemic brought massive disruptions across the value chain of the consumer sector, most companies adapted by building agile business models and innovative marketing strategies, along with expanding their presence through the online platforms to reach their consumers.

"The prolonged lockdowns have also dramatically transformed consumer buying behaviour while making them more health and socially conscious," Deloitte India Partner Rajat Wahi said.

He added that this has created new opportunities for businesses to develop hyperlocal delivery models, use conversational AI (artificial intelligence) and build omni-channel retail to acquire and serve customers.

"As brands adapt to the 'new normal', the key to sustenance and growth is likely to be an agile business model that minimises disruptions in the future," Wahi said.

The report said demand for consumer goods in rural markets has increased due to the return of the migrant workers to their states due to the COVID-19 pandemic.

"COVID-19 has led to massive reverse migration, which in turn has driven up rural demand, favouring companies with strong rural distribution," it said.

The report also said health concerns and the need to build immunity have led consumers to buy home sanitation and immunity-boosting products.

"As a result, these categories have seen major growth since March 2020, and this is likely to continue into 2021," the report said.

It pointed out that the companies had to reconfigure their distribution models to explore omni-channel models.

"The pandemic, with frequent lockdowns, compelled companies to re-configure their distribution models within a short period, even forging new partnerships and alliances to achieve that," it added.

The report also emphasises on the need for consumer brands to reboot their businesses in view of the disruption and the changing consumer behaviour.

As businesses need to realign their business models and partnerships, enhance consumer experience through technology and analytics, build resilient distribution, develop their omni-channel presence, operate efficiently, and thrive by focusing on sustainability, the report said.

Financial Express |

Lockdowns have changed consumer buying behaviour; omni-channel strategy key to biz growth: Report

Coronavirus-induced lockdowns across the country have transformed consumers’ buying behaviour and hyperlocal distribution model, and distribution alliances and an omni-channel strategy will be key to business growth, according to a joint report by Deloitte Touche Tohmatsu India and FICCI.

As per the report, called ‘REBOOT’, while the pandemic brought massive disruptions across the value chain of the consumer sector, most companies adapted by building agile business models and innovative marketing strategies, along with expanding their presence through the online platforms to reach their consumers.

“The prolonged lockdowns have also dramatically transformed consumer buying behaviour while making them more health and socially conscious,” Deloitte India Partner Rajat Wahi said.

He added that this has created new opportunities for businesses to develop hyperlocal delivery models, use conversational AI (artificial intelligence) and build omni-channel retail to acquire and serve customers.

“As brands adapt to the ‘new normal’, the key to sustenance and growth is likely to be an agile business model that minimises disruptions in the future,” Wahi said.

The report said demand for consumer goods in rural markets has increased due to the return of the migrant workers to their states due to the COVID-19 pandemic.

“COVID-19 has led to massive reverse migration, which in turn has driven up rural demand, favouring companies with strong rural distribution,” it said.

The report also said health concerns and the need to build immunity have led consumers to buy home sanitation and immunity-boosting products.

“As a result, these categories have seen major growth since March 2020, and this is likely to continue into 2021,” the report said.

It pointed out that the companies had to reconfigure their distribution models to explore omni-channel models.

“The pandemic, with frequent lockdowns, compelled companies to re-configure their distribution models within a short period, even forging new partnerships and alliances to achieve that,” it added.

The report also emphasises on the need for consumer brands to reboot their businesses in view of the disruption and the changing consumer behaviour.

As businesses need to realign their business models and partnerships, enhance consumer experience through technology and analytics, build resilient distribution, develop their omni-channel presence, operate efficiently, and thrive by focusing on sustainability, the report said.

ET Now |

Lockdowns have changed consumer buying behaviour; omni-channel strategy key to biz growth: Report

Coronavirus-induced lockdowns across the country have transformed consumers' buying behaviour and hyperlocal distribution model, and distribution alliances and an omnichannel strategy will be key to business growth, according to a joint report by Deloitte Touche Tohmatsu India and FICCI.

As per the report, called 'REBOOT', while the pandemic brought massive disruptions across the value chain of the consumer sector, most companies adapted by building agile business models and innovative marketing strategies, along with expanding their presence through the online platforms to reach their consumers.

"The prolonged lockdowns have also dramatically transformed consumer buying behaviour while making them more health and socially conscious," Deloitte India Partner Rajat Wahi said. He added that this has created new opportunities for businesses to develop hyperlocal delivery models, use conversational AI (artificial intelligence) and build omnichannel retail to acquire and serve customers.

"As brands adapt to the 'new normal', the key to sustenance and growth is likely to be an agile business model that minimises disruptions in the future," Wahi said. The report said demand for consumer goods in rural markets has increased due to the return of the migrant workers to their states due to the COVID-19 pandemic.

"COVID-19 has led to massive reverse migration, which in turn has driven up rural demand, favouring companies with strong rural distribution," it said. The report also said health concerns and the need to build immunity have led consumers to buy home sanitation and immunity-boosting products.

"As a result, these categories have seen major growth since March 2020, and this is likely to continue into 2021," the report said.

It pointed out that the companies had to reconfigure their distribution models to explore omnichannel models. "The pandemic, with frequent lockdowns, compelled companies to re-configure their distribution models within a short period, even forging new partnerships and alliances to achieve that," it added.

The report also emphasises on the need for consumer brands to reboot their businesses in view of the disruption and the changing consumer behaviour. As businesses need to realign their business models and partnerships, enhance the consumer experience through technology and analytics, build resilient distribution, develop their omnichannel presence, operate efficiently, and thrive by focusing on sustainability, the report said.

Outlook |

Lockdowns have changed consumer buying behaviour; omni-channel strategy key to biz growth: Report

Coronavirus-induced lockdowns across the country have transformed consumers' buying behaviour and hyperlocal distribution model, and distribution alliances and an omni-channel strategy will be key to business growth, according to a joint report by Deloitte Touche Tohmatsu India and FICCI.

As per the report, called ''REBOOT'', while the pandemic brought massive disruptions across the value chain of the consumer sector, most companies adapted by building agile business models and innovative marketing strategies, along with expanding their presence through the online platforms to reach their consumers.

"The prolonged lockdowns have also dramatically transformed consumer buying behaviour while making them more health and socially conscious," Deloitte India Partner Rajat Wahi said.

He added that this has created new opportunities for businesses to develop hyperlocal delivery models, use conversational AI (artificial intelligence) and build omni-channel retail to acquire and serve customers.

"As brands adapt to the ''new normal'', the key to sustenance and growth is likely to be an agile business model that minimises disruptions in the future," Wahi said.

The report said demand for consumer goods in rural markets has increased due to the return of the migrant workers to their states due to the COVID-19 pandemic.

"COVID-19 has led to massive reverse migration, which in turn has driven up rural demand, favouring companies with strong rural distribution," it said.

The report also said health concerns and the need to build immunity have led consumers to buy home sanitation and immunity-boosting products.

"As a result, these categories have seen major growth since March 2020, and this is likely to continue into 2021," the report said.

It pointed out that the companies had to reconfigure their distribution models to explore omni-channel models.

"The pandemic, with frequent lockdowns, compelled companies to re-configure their distribution models within a short period, even forging new partnerships and alliances to achieve that," it added.

The report also emphasises on the need for consumer brands to reboot their businesses in view of the disruption and the changing consumer behaviour.

As businesses need to realign their business models and partnerships, enhance consumer experience through technology and analytics, build resilient distribution, develop their omni-channel presence, operate efficiently, and thrive by focusing on sustainability, the report said.

Business World |

Lockdowns have changed consumer buying behaviour; Omni-Channel strategy key to biz growth: Report

Coronavirus-induced lockdowns across the country have transformed consumers' buying behaviour and hyperlocal distribution model, and distribution alliances and an omni-channel strategy will be key to business growth, according to a joint report by Deloitte Touche Tohmatsu India and FICCI.

As per the report, called 'REBOOT', while the pandemic brought massive disruptions across the value chain of the consumer sector, most companies adapted by building agile business models and innovative marketing strategies, along with expanding their presence through the online platforms to reach their consumers.

'The prolonged lockdowns have also dramatically transformed consumer buying behaviour while making them more health and socially conscious,' Deloitte India Partner Rajat Wahi said.

He added that this has created new opportunities for businesses to develop hyperlocal delivery models, use conversational AI (artificial intelligence) and build omni-channel retail to acquire and serve customers.

'As brands adapt to the 'new normal', the key to sustenance and growth is likely to be an agile business model that minimises disruptions in the future,' Wahi said.

The report said demand for consumer goods in rural markets has increased due to the return of the migrant workers to their states due to the COVID-19 pandemic.

'COVID-19 has led to massive reverse migration, which in turn has driven up rural demand, favouring companies with strong rural distribution,' it said.

The report also said health concerns and the need to build immunity have led consumers to buy home sanitation and immunity-boosting products.

'As a result, these categories have seen major growth since March 2020, and this is likely to continue into 2021,' the report said.

It pointed out that the companies had to reconfigure their distribution models to explore omni-channel models.

'The pandemic, with frequent lockdowns, compelled companies to re-configure their distribution models within a short period, even forging new partnerships and alliances to achieve that,' it added.

The report also emphasises on the need for consumer brands to reboot their businesses in view of the disruption and the changing consumer behaviour.

As businesses need to realign their business models and partnerships, enhance consumer experience through technology and analytics, build resilient distribution, develop their omni-channel presence, operate efficiently, and thrive by focusing on sustainability, the report said.

Money Life |

Unconventional, Agile and Tech-driven strategies to help Reboot Consumer Industry: Report

The COVID-19 pandemic has brought about a paradigm shift in consumer behaviour and brands would need to adapt to this change by rebooting their businesses and adopting a 'phygital' approach with omni channel presence to capitalise in the new environment, a Deloitte-FICCI Reboot report said on Wednesday.
The report had analysed the changing pattern of the retail market during the pandemic and brought out case studies of successful brand strategies that worked during this difficult period for businesses.
The report has brought out the importance of omni channel presence of brands to maximise gains in the changed business environment while enhancing consumer experience to the maximum.
The existential issues in this difficult time need to be sorted out by adopting a phygital approach, the report says. What this means is that as digital-savvy consumers look for a mix of digital and physical engagements, retailers would need to build an omni channel presence to provide best-in-class customer experience.
The fourth edition of the report is built on a six-step approach, viz., businesses need to 'Realign' their models and partnerships, 'Enhance' consumer experience through technology and Analytics, 'Build' resilient distribution, develop their 'Omni-channel' presence, 'Operate' efficiently, and 'Thrive' by focusing on sustainability.
"While the pandemic brought massive disruptions across the value chain of the consumer sector, most companies adapted by building agile business models and innovative marketing strategies, along with expanding their presence through the online platforms to reach their consumers. The prolonged lockdowns have also dramatically transformed consumer buying behaviour while making them more health and socially conscious. This has created new opportunities for businesses to develop hyper-local delivery models, use conversational AI, build omni-channel retail, etc. to acquire and serve customers," Rajat Wahi, partner, Deloitte India, said.
The report has said that as brands adapt to the 'new normal', the key to sustenance and growth is likely to be an agile business model that minimises disruptions in the future.
It cited certain trends that make a visible appearance in the marketplace. This includes acceleration in e-commerce sales as stay-home phenomena drove significant purchases through e-commerce, increased demand from rural areas as COVID-19 has led to massive reverse migration which, in turn, has driven up rural demand, favouring companies with strong rural distribution.
Moreover, the focus of consumers on health, hygiene, and nutrition had grown. Health concerns and the need to build immunity have led consumers to buy home sanitation and immunity boosting products.
As a result, these categories have seen major growth since March 2020 and this is likely to continue into 2021.
The pandemic has also put sustainability in the spotlight and companies are now seeing sustainability through the lens of growth as well as bottom-line and using their sustainability initiatives to better engage with their customers.

Deccan News |

Agile and technology-driven strategies to recharge the consumer industry

Brands will have to adapt a ‘fygital’ approach with omni-channel presence, a Deloitte-FICCI Reboot report said on Wednesday.

The report analyzed the changing pattern of the retail market during the pandemic and highlighted case studies on successful branding strategies that worked for businesses during this difficult period.

It emphasizes the importance of omni-channel presence, while maximizing the consumer experience.

The fourth edition of the report is based on a six-step approach, namely that businesses need to ‘Adjust’ their models and partnerships, ‘Improve’ consumer experience through technology and Analytics, ‘build’ resilient distribution, their Omni-channel presence must develop, ‘Do’ effectively and ‘thrive’ by focusing on sustainability.

‘While the pandemic has brought disruptions, most companies have adapted by building agile business models and innovative marketing strategies, along with expanding their presence through online platforms to reach their consumers. The prolonged closures have also dramatically changed the buying behavior of consumers, while making them more health and socially aware. It has created new opportunities for businesses to develop hyper-local delivery models, use conversational AI, build omnichannel retail, and so on to acquire and serve customers, ”said Rajat Wahi, Partner, Deloitte India.

It cited certain trends that place a visible appearance on the market. This includes acceleration in e-commerce sales, as the home phenomena have caused significant purchases through e-commerce, increasing demand from rural areas. Covid-19 led to massive reverse migration, which in turn fueled demand for the rural lands, favoring enterprises with a strong rural distribution.

The focus of consumers on health, hygiene and nutrition has increased. Health concerns and the need to build up immunity have led consumers to buy household products and immunity-enhancing products.

As a result, these categories have experienced great growth since March 2020 and are likely to continue until 2021.

The pandemic has also put sustainability in the spotlight and companies are now seeing sustainability in terms of growth and the bottom line, using their sustainability initiatives to better engage with their customers.

Telangana Today |

Agile and tech-driven strategies to help reboot consumer industry

Brands would need to adapt a ‘phygital’ approach with omni channel presence, a Deloitte-FICCI Reboot report said on Wednesday.

The report had analysed the changing pattern of the retail market during the pandemic and brought out case studies of successful brand strategies that worked during this difficult period for businesses.

It stressed the the importance of omni channel presence while enhancing consumer experience to the maximum.

The fourth edition of the report is built on a six-step approach viz businesses need to ‘Realign’ their models and partnerships, ‘Enhance’ consumer experience through technology and Analytics, ‘Build’ resilient distribution, develop their ‘Omni-channel’ presence, ‘Operate’ efficiently, and ‘Thrive’ by focusing on sustainability.

“While the pandemic brought disruptions, most companies adapted by building agile business models and innovative marketing strategies, along with expanding their presence through the online platforms to reach their consumers. The prolonged lockdowns have also dramatically transformed consumer buying behaviour while making them more health and socially conscious. This has created new opportunities for businesses to develop hyper-local delivery models, use conversational AI, build omni-channel retail, etc. to acquire and serve customers,” Rajat Wahi, Partner, Deloitte India, said.

It cited certain trends that make a visible appearance in the marketplace. This includes acceleration in e-commerce sales as stay-home phenomena drove significant purchases through e-commerce, increased demand from rural areas as Covid-19 has led to massive reverse migration, which in turn has driven up rural demand, favouring companies with strong rural distribution.

The focus of consumers on health, hygiene, and nutrition had grown. Health concerns and the need to build immunity have led consumers to buy home sanitation and immunity boosting products.

As a result, these categories have seen major growth since March 2020 and this is likely to continue into 2021.

The pandemic has also put sustainability in the spotlight and companies are now seeing sustainability through the lens of growth as well as bottom line, and using their sustainability initiatives to better engage with their customers.

Devdiscourse |

Lockdowns have changed consumer buying behaviour; omni-channel strategy key to biz growth: Report

Coronavirus-induced lockdowns across the country have transformed consumers' buying behaviour and hyperlocal distribution model, and distribution alliances and an omni-channel strategy will be key to business growth, according to a joint report by Deloitte Touche Tohmatsu India and FICCI. As per the report, called 'REBOOT', while the pandemic brought massive disruptions across the value chain of the consumer sector, most companies adapted by building agile business models and innovative marketing strategies, along with expanding their presence through the online platforms to reach their consumers.

"The prolonged lockdowns have also dramatically transformed consumer buying behaviour while making them more health and socially conscious," Deloitte India Partner Rajat Wahi said. He added that this has created new opportunities for businesses to develop hyperlocal delivery models, use conversational AI (artificial intelligence) and build omni-channel retail to acquire and serve customers.

"As brands adapt to the 'new normal', the key to sustenance and growth is likely to be an agile business model that minimises disruptions in the future," Wahi said. The report said demand for consumer goods in rural markets has increased due to the return of the migrant workers to their states due to the COVID-19 pandemic.

"COVID-19 has led to massive reverse migration, which in turn has driven up rural demand, favouring companies with strong rural distribution," it said. The report also said health concerns and the need to build immunity have led consumers to buy home sanitation and immunity-boosting products.

"As a result, these categories have seen major growth since March 2020, and this is likely to continue into 2021," the report said. It pointed out that the companies had to reconfigure their distribution models to explore omni-channel models.

"The pandemic, with frequent lockdowns, compelled companies to re-configure their distribution models within a short period, even forging new partnerships and alliances to achieve that," it added. The report also emphasises on the need for consumer brands to reboot their businesses in view of the disruption and the changing consumer behaviour.

As businesses need to realign their business models and partnerships, enhance consumer experience through technology and analytics, build resilient distribution, develop their omni-channel presence, operate efficiently, and thrive by focusing on sustainability, the report said..

Rural Marketing |

Unconventional, agile, and tech-driven strategies to help REBOOT consumer market: FICCI-Deloitte report

FICCI and Deloitte Touche Tohmatsu India today launched the fourth edition of their joint report called REBOOT in the annual edition of MASSMERIZE 2020, FICCI’s flagship annual Retail, e-Commerce and FMCG conference by FICCI’s Consumer Committee that works towards collaborating with leaders and stakeholders from the industry.

Built on a six-step approach, this report emphasises the need for consumer brands to R.E.B.O.O.T their businesses in view of the disruption and the changing consumer behaviour. As businesses need to ‘Realign’ their business models and partnerships, ‘Enhance’ consumer experience through technology and analytics, ‘Build’ resilient distribution, develop ‘Omni-channel’ presence, ‘Operate’ efficiently, and ‘Thrive’ by focusing on sustainability.

Speaking on the occasion, Dilip Chenoy, Secretary General, FICCI said, “India has emerged as one of the most attractive investment destinations with the increasing disposable income, rapid industrialisation, and a shift in the demographic pattern. Amongst the significant contributors to this growth story have been the consumer-centric sectors, such as retail, FMCG, and e-commerce.” India is one of the world’s fastest-growing major economies and has immense potential. “Increased involvement and participation of businesses with the help of supportive policy measures will help capitalise on this potential and achieve the societal goals of inclusive growth and empowerment of the people,” Chenoy added.

Speaking on the launch of the report, Rajat Wahi, Partner, Deloitte India, said, “While the pandemic brought massive disruptions across the value chain of the consumer sector, most companies adapted by building agile business models and innovative marketing strategies, along with expanding their presence through the online platforms to reach their consumers. The prolonged lockdowns have also dramatically transformed consumer buying behaviour while making them more health and socially conscious.”

This has created new opportunities for businesses to develop hyper-local delivery models, use conversational Artificial Intelligence (AI) and build omnichannel retail to acquire and serve customers.

“As brands adapt to the new normal’, the key to sustenance and growth is likely to be an agile business model that minimises disruptions in the future,” Wahi further added.

Report Snapshot

6 Key COVID-19 impact on consumer market
  1. Acceleration in e-commerce sales as stay-home phenomena drove significant purchases through e-commerce.
  2. Increased demand from rural markets: COVID-19 has led to massive reverse migration, which in turn has driven up rural demand, favouring companies with strong rural distribution
  3. Focus on health, hygiene, and nutrition: Health concerns and the need to build immunity has led consumers to buy home sanitation and immunity-boosting products. As a result, these categories have seen major growth since March 2020 and this is likely to continue into 2021.
  4. Reconfigure distribution to explore omnichannel models: The pandemic, with frequent lockdowns, compelled companies to re-configure their distribution models within a short period, even forging new partnerships and alliances to achieve that.
    A known global retail giant saw 141 percent digital sales through innovative channels, such as s-commerce, despite majority stores having remained open. Companies using digital channels, such as e-commerce, omnichannel, and direct-to-consumer were able to adapt and recover faster during the pandemic.
  5. Existence through phygital approach: As digital-savvy consumers look for a mix of digital and physical engagements, it has led to retailers building an omnichannel presence to provide best-in-class customer experience.
  6. The COVID-19 crisis has put sustainability in the spotlight and companies are now seeing sustainability through the lens of growth as well as bottom line and using their sustainability initiatives to better engage with their customers.

Indo Asian Commodities |

India to introduce logistics, e-commerce national policy, says minister

India’s junior Commerce Minister Som Prakash said on Wednesday that the government will soon be introducing a national policy for logistics as well as e-commerce to boost the retail trade following the devastation suffered in the global pandemic.

He told the Federation of Indian Chambers of Commerce and Industry (FICCI) annual retail event called MASSMERIZE that the government was working together to meet the target of Atmanirbhar Bharat (Self Reliant India).

The minister said that the government recognised that the business paradigms had completely changed following the Covid-19 outbreak and would accordingly help the industry to adapt to new conditions.

Sanjeev Mehta, Chairman and Managing Director of Hindustan Unilever Ltd, said the industry needed to develop resilience and adaptability as it would be short-sighted to call the pandemic a Black Swan event as a number of similar phenomenon that may be compared to a herd of “stampeding elephants.”

He said businesses will need to be realigned for better capability and products aligned accordingly. “Every office will have to have the highest standards of safety and efficiency of operations.”

Mehta said that the success of future businesses will depend on how agile they are in responding to the changing customer needs. “Covid-19 will make digital as a way of life around the world and in India,” he added.

Raghava Rao, chief financial officer at Amazon, said that though the pandemic had impacted consumer behaviour in ways such as people were not venturing outdoors that much and resulted in more people working from home, there was a spike in consumption of certain items like leisure wear, home entertainment products and fitness goods.

Work from home had also increased demand for products like laptops.

He urged physical retail businesses to redevelop their models so that they have a bigger online presence.

Rao said that such a shift in consumer behaviour is now becoming pronounced even in smaller Indian towns and cities.

Arvind Mediratta. managing director and CEO of METRO Cash & Carry, said that people are preferring to shop either online or from their neighbourhood stores.

While business prospects for physical retail remain viable, they will have to adapt their business models to attract customers, he said.

Mediratta said sales personnel at stores do not often know enough about products that they are selling so companies may look to set up kiosks that provide customers all the information they need.

Physical retail stores may also have options such as self check-outs or buying online and then collecting the goods physically from a store.

Mediratta said that their retail business that catered to physical grocers have seen a 30% rise through the lockdown period by adapting such practices.

Live Mint |

Covid-19 is accelerating consumer shift towards online, say top FMCG cos

The covid-19 pandemic is accelerating a consumer shift to online in a big way, the country’s top consumer goods companies and retailers said on Wednesday, even though they maintained that India will continue to see several retail formats co-exist.

“We’re seeing a huge trajectory change on the grocery part of online retailing. A lot of folks predict that this accelerated trajectory is here to stay, I think it’s fair to say that the trajectory is going to continue to increase... Whether that accelerated slope will continue or not is a matter of conjecture, but I think one can say with a fair degree of confidence that the salience will grow," said Madhusudan Gopalan, chief executive officer and managing director, P&G India Sub-Continent, at the three-day FICCI-Massmerize virtual conference that started on Wednesday.

Gopalan, whose company sells brands such as Ariel detergents and Olay face creams, said e-commerce will grow when online retailers and brands work together.

Retailers and makers of fast-moving consumer goods, struck by the covid 19 lockdown, were forced to re-look at the ways they reach consumers, especially as demand for goods of daily use continued to be high. Since then, several consumer goods companies have identified clear trends and chased those—including heightened usage of hygiene products and expanding their reach to shoppers on e-commerce and the humble grocer.

Covid is leaving a long-lasting impact on consumer behaviour globally, said Sanjiv Mehta, chair of FICCI’s FMCG committee and chairman and managing Director, Hindustan Unilever Ltd.

“There are certain trends which are becoming very discernible—covid cocooning, e-everything, clean living, the fetish for cleanliness, contactless culture, health and well-being, value seeking. These are very clearly behaviours which I believe are there to stay even after the crisis is gone."

Mehta said the move toward e-commerce is now “irreversible".

However, the top boss of India’s leading packaged consumer goods company argued that unlike other markets, India’s retail trade will continue to see general, modern and e-retail co-exist. But he pointed to “digitization" of the country’s small retail stores.

“But there is one unique aspect of India—the grocery channel in India is unique in many ways. The second is the cost of distribution in the grocery channel is absolutely fine, it is not something that is very high…And during this period, we have seen the benefit of proximity. People have gravitated towards the nearby neighbourhood grocery, because of sheer convenience."

As a result, India is not a country where general trade will disappear. “The share of general trade may come down. But people will make a fatal mistake if they write an obituary of general trade. No, it’s not going to happen even after 10 years, the biggest channel would still be general trade. But I would believe general trade would be a digitized general trade, it would be a connected trade," said Mehta.

Live Mint |

National retail and e-commerce policy in final stages of drafting: Som Parkash

The government is in the final stages of drafting the national logistics policy, new industrial policy, e-commerce policy and national retail trade policy, Som Parkash, Minister of State for Commerce and Industry, Government of India, said on Wednesday.

The new National Retail Trade Policy, said Parkash is being formulated to support the development of the sector that will benefit 65 million small traders. "These endeavors along with the support of the industry would help in contributing a significant chunk to India’s GDP," he said addressing a virtual event by industry body FICCI.

The government has in the past made public its efforts towards developing a National Retail Trade Policy that is said will create conducive environment for retail trade including by simplifying rules and regulations hindering the growth of retail sector. It has already put out a draft e-commerce policy.

Parkash said the government will extend all support to the large e-commerce and retail players through various policies. “We are in the final stage of drafting a National Logistics Policy, New Industrial Policy, e-commerce Policy and National Retail Trade policy," he said.

Stating that trade, e-commerce and FMCG companies have a significant presence in India, it merits that all companies benefit from the large consumer base here. “DPIIT has always been in the forefront in ensuring that investments come in this sector," said Parkash.

Outlook |

Growth of e-commerce in grocery channels irreversible; will co-exist with general trade: HUL CMD

Growth of e-commerce in the grocery segment is "irreversible" but kirana stores and modern trade channels would also remain relevant, Hindustan Unilever CMD Sanjiv Mehta said on Wednesday.

Mehta also said rural sales are growing faster than the urban markets and would sustain depending on the support provided by the government.

The recent farm reforms are in the right direction and would result in more technology and capital for the sector, he added.

"The growth of the e-commerce is clearly irreversible but the way I look at India, general trade, modern trade, e-commerce will co-exist and India is not a country where the general trade would disappear, let's be absolutely clear about that," said Mehta.

He was speaking at a panel discussion at ''Massmerize 2020'', a conference organised by industry body FICCI.

The share of general trade, which includes small shops and kirana stores, may come down but it would be a "fatal mistake" to write its obituary, Mehta emphasised.

"No, it is not going to happen and even after 10 years, the biggest channel would be general trade," he said.

Mehta, who is also the vice president of FICCI and chairs the FICCI FMCG Committee, said Indian general trade is "unique in many ways" and the cost of distribution is on its side.

"The cost of distribution in the grocery channels is absolutely fine....During this period, we have seen the benefit of proximity. People have gravitated to the nearby grocery shops because of the sheer convenience," he pointed out.

However, he added that general trade would also be digitised and connected.

Talking about modern trade, he said that after two decades, it has now firmly established itself.

He agreed with METRO Cash & Carry India Managing Director and CEO Arvind Mediratta, who earlier at the event said people go to modern trade outlets like malls and hypermarkets for the sheer experience.

"As modern trade goes to tier II and III cities, it is going to fillip in those cities and omni channel is going to be a bigger part of modern trade channels for the sheer convenience and benefits," Mehta added.

Echoing his views, Hershey India Managing Director Herjit S Bhalla, who was moderating the session, said general trade is going to stay and it is also adopting modern techniques.

"General trade is going to stay and its not going anywhere. If we actually look back at it, there is lot of e-com kind of behaviour by general trade as they are delivering on a phone call and talks to you," he said.

Even during the peak of the lockdown, it was general trade which emerged as the saviour for people due to its proximity, he added.

P&G India Sub-Continent CEO and MD Madhusudan Gopalan said the online segment's share is going to increase.

"There is going to be work to be done, both on the part of the online retailers and also on part of brands if you want to keep this trajectory growing," he added.

On rural sales, Mehta said the runway to grow in rural India is massive.

Rural markets are showing higher growth in FMCG sales than urban areas, he said, adding that the recent farm reforms would lead to higher incomes in the rural areas.

Outlook |

Govt in final stage of drafting e-commerce policy, says minister

The government is in the final stage of drafting the e-commerce policy and National Retail Trade policy, Union minister Som Parkash said on Wednesday.

The Minister of State for Commerce and Industry said the government will extend all support to the e-commerce and retail industries through various policies.

"We are in the final stage of drafting a National Logistics Policy, New Industrial Policy, e-commerce Policy and National Retail Trade policy," he said while addressing the virtual session of ''FICCI Massmerize 2020''.

"It (policies) is being formulated to support the development of the sector that will benefit 65 million small traders. These endeavours along with the support of the industry would help in contributing a significant chunk to India's GDP," Parkash said.

Trade, e-commerce and FMCG companies have a huge presence in India along with a large consumer base that provides numerous opportunities for every player in this sector.

"The government has already launched a series of programmes to transform India into a global economic hub. The government works on the vision of minimum government and maximum governance," he said.

In the last few years, the minister said there have been significant improvements in the ease of doing business ranking, which has been possible due to transformative measures taken by the government.

Talking about the retail industry, METRO Cash & Carry India Arvind Mediratta said that after the pandemic, customers want cashless and contactless shopping experience. They want the best of both worlds -- online and offline -- a perfect integration of digital and physical, he added.

"It has become pertinent for businesses to have an omni channel approach. Omni channel retailers will have to devise different ways of wooing each target segment through the right mix of innovation and technology," Mediratta, who is also the Chair of FICCI Retail and Internal Trade Committee, said.

Use of augmented/ virtual reality, beacons or geo-fencing, interactive kiosks for easy product information and self check-outs are going to provide an immersive shopping experience for customers, he said.

HUL CMD Sanjiv Mehta said that certain trends like clean living and contact-less culture are behaviours which are there to stay even after the crisis.

"Every crisis catalyses a new wave of change and COVID-19 has led to the adoption of digital as the new way of life," he noted.

He also said that omni channel has had a big impact and companies are looking at giving consumers a seamless experience across different channels.

Amazon Seller Services Vice President (Finance) and CFO Raghava Rao said retail has a fantastic opportunity to re-invent itself to serve customers and consumers in the pandemic.

"With safety, convenience and digitisation emerging as new themes, I look forward to Massmerize showcasing inventions, success stories and evolving business models as we seek to reboot the economy and nation at large," he said.

Business World |

Govt in final stages of launching New National Retail Trade Policy, says Som Parkash

The government is in the final stages of launching the new National Retail Trade Policy, said Minister of State (MoS) for Commerce and Industry, Som Parkash on Wednesday.

"The policy is being formulated to support the development of the sector that will benefit 65 million small traders. These endeavours along with the support of the industry would help in contributing a significant chunk to India's GDP," Parkash said addressing the inaugural virtual session of 'FICCI MASSMERIZE 2020'.

The MoS further said that the government will extend support to the e-commerce and retail industry through various policies.

"We are in the final stage of drafting a National Logistics Policy, New Industrial Policy, e-commerce Policy and National Retail Trade policy," he said.

Parkash further stated that trade, e-commerce and fast-moving consumer goods (FMCG) companies have a huge presence in India along with a large consumer base that provides numerous opportunities for every player in this sector.

"Department for Promotion of Industry and Internal Trade (DPIIT) has always been at the forefront in ensuring that investments come in this sector," said Parkash.

He also urged the industry to come forward and contribute towards making India Atmanirbhar in every possible way and to elevate the country's image globally.

The Union Minister said that although COVID-19 has had an impact on people, economy and businesses, the government has already launched a series of programs to transform India into a global economic hub and is working on the vision of 'minimum government and maximum governance'.

Sanjiv Mehta, Vice President, FICCI and Chair, FICCI FMCG Committee and CMD, Hindustan Unilever Ltd and President, Unilever South Asia said that the world we live will be very different post-COVID-19.

"But a crisis of this magnitude also has the potential to re-shape the world order. Certain trends like clean living and contact-less culture are behaviours which are there to stay even after the crisis. Every crisis catalyses a new wave of change and COVID-19 has led to the adoption of digital as the new way of life," Mehta added.

Timesnest |

Top FMCG companies say move towards increasing share of e-commerce irreversible

“We seeing an enormous trajectory change on the grocery a part of on-line retailing. Plenty of of us predict that this accelerated trajectory is right here to remain, I believe it is truthful to say that the trajectory goes to proceed to extend…Whether or not that accelerated slope will proceed or not is a matter of conjecture, however I believe one can say with a good diploma of confidence that the salience will develop” stated Madhusudan Gopalan, CEO and MD, P&G India Sub-Continent, talking on the three-day-long FICCI-MASSMERIZE digital convention that began on Wednesday.

Gopalanm whose firm sells manufacturers reminiscent of Ariel detergents and Olay face lotions, stated e-commerce will develop when on-line retailers and types work collectively.

Retailers and makers of fast-moving shopper items, struck by the covid 19 lockdown, have been pressured to re-look on the methods they attain shoppers, particularly as demand for items of each day use continued to be excessive. Since then, a number of shopper items corporations have outlined clear traits and chased these—together with heightened utilization of hygiene merchandise and increasing their attain to consumers on e-commerce and the standard grocer.

Covid, stated Sanjiv Mehta, chair of FICCI’s FMCG committee and Chairman and Managing Director, Hindustan Unilever Ltd, is having long-lasting affect on shopper behaviour globally.

“There are specific traits which have gotten very discernible, covid cocooning, e-everything, clear residing, the fetish for cleanliness, contactless tradition, well being and wellbeing, worth in search of—these are very clearly behaviors, which I imagine are there to remain even after the disaster is gone,” he stated on Wednesday.

Mehta stated that the transfer in direction of e-commerce is now an “irreversible” development.

Nonetheless, the highest boss of India’s main packaged shopper items firm argued that not like different markets India’s retail commerce will proceed to see basic, fashionable and e-retail co-exist. However he pointed to “digitization” of the nation’s small retail shops.

“However there may be one distinctive facet of India—the grocery channel in India is exclusive in some ways. The second is the price of distribution within the grocery channel is completely effective, it’s not one thing that may be very excessive…And through this era, we now have seen the advantage of proximity. Folks have gravitated in direction of the close by the neighbourhood grocery, as a result of sheer comfort,” he stated.

In consequence, India isn’t a rustic the place basic commerce will disappear.

“The share of basic commerce could come down. However individuals will do a deadly mistake in the event that they write an obituary of basic commerce. No, it is not going to occur even after 10 years, the largest channel would nonetheless be basic commerce. However I might imagine basic commerce could be a digitized basic commerce, it could be a linked commerce,” stated Mehta.

Hindustan Unilever Ltd., noticed share of e-commerce double from the yr in the past interval, the corporate stated in its September quarter earnings. HUL now attracts 6% of its enterprise from gross sales on-line.

Market researcher Nielsen estimates e-commerce to be 3% of total FMCG within the nation with conventional commerce nonetheless being a dominant gross sales channel with over 10 million retailers servicing India.

The dialog and acceleration in direction of on-line comes at a time when the pandemic has helped new customers in India get on-line to purchase low-value objects of each day use. Whereas fashionable commerce continues to stay below stress as shopper keep away from busy massive shops, e-commerce has yielded some advantages.

Nonetheless, the actual adoption of the channel will emerge as soon as the pandemic abates.

Retailer Metro Money and Carry that operates wholesale shops in India stated the pandemic helped the retailer promote extra laptops, telephones, workplace furnishings, microwave ovens, vacuum cleaners, energy washer, however it additionally noticed consumers flip on-line.

“There are two different basic shifts that we’re seeing—individuals are preferring to buy on-line, and individuals are additionally preferring to purchase from the neighbourhood shops. There’s additionally a choice for contactless fee and supply. Now, this has had some setback for the brick and mortar retail, particularly those that have been very sluggish in adapting to the altering shopper wants, Arvind Mediratta, Managing Director and CEO, METRO Money & Carry India and chair FICCI retail and inner commerce committee, stated. Mediratta stated offline retailers now must study from on-line retailers. He, nevertheless, added that the long run for bodily retail in India remains to be “very vivid”.

Money Control |

Govt in final stage of drafting e-commerce policy, says Union Minister Som Parkash

The government is in the final stage of drafting the e-commerce policy and National Retail Trade policy, Union minister Som Parkash said on Wednesday. The Minister of State for Commerce and Industry said the government will extend all support to the e-commerce and retail industries through various policies.

"We are in the final stage of drafting a National Logistics Policy, New Industrial Policy, e-commerce Policy and National Retail Trade policy," he said while addressing the virtual session of 'FICCI Massmerize 2020'. "It (policies) is being formulated to support the development of the sector that will benefit 65 million small traders. These endeavours along with the support of the industry would help in contributing a significant chunk to India's GDP," Parkash said.

Trade, e-commerce and FMCG companies have a huge presence in India along with a large consumer base that provides numerous opportunities for every player in this sector. "The government has already launched a series of programmes to transform India into a global economic hub. The government works on the vision of minimum government and maximum governance," he said.

In the last few years, the minister said there have been significant improvements in the ease of doing business ranking, which has been possible due to transformative measures taken by the government. Talking about the retail industry, METRO Cash & Carry India Arvind Mediratta said that after the pandemic, customers want cashless and contactless shopping experience. They want the best of both worlds — online and offline — a perfect integration of digital and physical, he added.

"It has become pertinent for businesses to have an omni channel approach. Omni channel retailers will have to devise different ways of wooing each target segment through the right mix of innovation and technology," Mediratta, who is also the Chair of FICCI Retail and Internal Trade Committee, said. Use of augmented/ virtual reality, beacons or geo-fencing, interactive kiosks for easy product information and self check-outs are going to provide an immersive shopping experience for customers, he said.

HUL CMD Sanjiv Mehta said that certain trends like clean living and contact-less culture are behaviours which are there to stay even after the crisis. "Every crisis catalyses a new wave of change and COVID-19 has led to the adoption of digital as the new way of life," he noted.

He also said that omni channel has had a big impact and companies are looking at giving consumers a seamless experience across different channels. Amazon Seller Services Vice President (Finance) and CFO Raghava Rao said retail has a fantastic opportunity to re-invent itself to serve customers and consumers in the pandemic.

"With safety, convenience and digitisation emerging as new themes, I look forward to Massmerize showcasing inventions, success stories and evolving business models as we seek to reboot the economy and nation at large," he said.

SME Times |

'New National Retail Trade Policy in soon'

The government is in the final stages of preparing a new National Retail Trade Policy, Minister of State for Commerce and Industry Som Parkash said on Wednesday.

"We are in the final stage of drafting a National Logistics Policy, a New Industrial Policy, a e-commerce Policy and a National Retail Trade policy," he said at the inaugural virtual session of 'FICCI MASSMERIZE 2020'.

The national retail trade policy is being formulated to support the development of the sector that will benefit 65 million small traders, besides contributing a significant chunk to India's GDP, he added.

Parkash said that the government will extend all support to the e-commerce and retail industry through various policies.

The minister also urged the industry to come forward and contribute towards making India Atmanirbhar in every possible way and to elevate the country's image globally.

Parkash said that Covid-19 has had an impact on the people, economy and the businesses, but the industry has worked along with the government to contain the spread of the virus.

He also said that the government has already launched a series of programmes to transform India into a global economic hub.

"In the last few years, we have seen significant improvements in ease of doing business ranking, which has been possible due to transformative measures taken by the government," he said.

Rural Marketing |

Govt to come up with new National Retail Trade Policy soon: Minister

The Government of India is in the final stage to launch the new National Retail Trade Policy. It is being formulated to support the development of the sector that will benefit 65 million small traders. These endeavours along with the support of the industry would help in contributing a significant chunk to India’s GDP,” Som Parkash, Minister of State for Commerce & Industry said today.

Addressing the inaugural virtual session of ‘FICCI MASSMERIZE 2020’, Parkash said that the government would extend all support to the e-commerce and retail industry through various policies. “We are in the final stage of drafting a National Logistics Policy, New Industrial Policy, E-commerce Policy and National Retail Trade policy,” he said.

He further said that trade, e-commerce and FMCG companies had a huge presence in India along with a large consumer base that provided numerous opportunities for every player in this sector. “DPIIT has always been in the forefront in ensuring that investments come in this sector,” said Parkash.

He also urged the industry to come forward and contribute towards making India Aatmanirbhar (self-reliant) in every possible way and to elevate the country’s image globally.

Parkash said that COVID-19 has had an impact on the people, economy and the businesses. The industry has worked along with the government to contain the spread of the virus. "The Government has already launched a series of programmes to transform India into a global economic hub. The government works on the vision of minimum government and maximum governance,” he noted.

Speaking on the occasion, Sanjiv Mehta, Vice President, FICCI & Chair, FICCI FMCG Committee and CMD, Hindustan Unilever said that the world we live would be very different post COVID-19. “But a crisis of this magnitude also has the potential to re-shape the world order. Certain trends like clean living and contactless culture are behaviours which are there to stay even after the crisis. Every crisis catalyses a new wave of change and COVID-19 has led to the adoption of digital as the new way of life,” he added.

Mehta further said that the Omnichannel has had a big impact and companies are looking at giving consumers a seamless experience across different channels.

Arvind Mediratta, Chair FICCI Retail and Internal Trade Committee and MD & CEO, METRO Cash & Carry India said, “The pandemic has brought the focus back on health, wellness, convenience categories along with home entertainment. With customers wanting cashless and contactless shopping experience today, they want the best of both worlds – online and offline- a perfect integration of digital and physical. It has become pertinent for businesses to have an Omnichannel approach. Omnichannel retailers will have to devise different ways of wowing each target segment through the right mix of innovation and technology. Use of Augmented/Virtual Reality; Beacons or Geo-fencing; Interactive Kiosks for easy product information and self check-outs are going to provide an immersive shopping experience for customers.”

Raghava Rao, Co-Chair FICCI E-Commerce Committee and Vice President, Finance and CFO-Amazon Seller Services said, “Retail has a fantastic opportunity to reinvent itself to serve customers and consumers in the pandemic. With safety, convenience and digitisation emerging as new themes, I look forward to Massmerize showcasing inventions, success stories and evolving business models as we seek to reboot the economy and nation at large.’’

Herjit S Bhalla, Managing Director, Hershey India & Co- Chair FICCI FMCG Committee said, “In 2020, through the global crisis we have serendipitously discovered new opportunities. Every facet of the business and our consumers has evolved into a new paradigm - one that we are adapting and catering to at increasingly agile rates. There is no time better than now for us to hit ctrl-alt-del and reset our ways of working through innovative and entrepreneurial ideas.”

Rajat Wahi, Partner, Deloitte India said, “We are pleased to associate as the knowledge partner with FICCI on Massmerize 2020, for the 4th year in a row. Deloitte’s report called ‘REBOOT’ launched as part of this event looks at how FMCG and retail companies must reboot their businesses to better connect with Indian consumers and shoppers through technology and omni-presence, and by building a flexible distribution network.”

Dilip Chenoy, Secretary General, FICCI also shared his perspective on the future of Indian retail, FMCG and e-commerce industry.

FICCI-Deloitte report on FMCG and Retail (e-commerce) REBOOT was also released during the webinar.

Click here to see the key trends of FMCG and Retail sectors post-COVID-19, analysed by FICCI-Deloitte report.

Social News.xyz |

New National Retail Trade Policy in final stages: Minister

The government is in the final stages of preparing a new National Retail Trade Policy, Minister of State for Commerce and Industry Som Parkash said on Wednesday.

"We are in the final stage of drafting a National Logistics Policy, a New Industrial Policy, a e-commerce Policy and a National Retail Trade policy," he said at the inaugural virtual session of 'FICCI MASSMERIZE 2020'.

The national retail trade policy is being formulated to support the development of the sector that will benefit 65 million small traders, besides contributing a significant chunk to India's GDP, he added.

Parkash said that the government will extend all support to the e-commerce and retail industry through various policies.

The minister also urged the industry to come forward and contribute towards making India Atmanirbhar in every possible way and to elevate the country's image globally.

Parkash said that Covid-19 has had an impact on the people, economy and the businesses, but the industry has worked along with the government to contain the spread of the virus.

He also said that the government has already launched a series of programmes to transform India into a global economic hub.

"In the last few years, we have seen significant improvements in ease of doing business ranking, which has been possible due to transformative measures taken by the government," he said.

Yahoo News |

Govt in final stages of launching new National Retail Trade Policy, says Som Parkash

The government is in the final stages of launching the new National Retail Trade Policy, said Minister of State (MoS) for Commerce and Industry, Som Parkash on Wednesday.

"The policy is being formulated to support the development of the sector that will benefit 65 million small traders. These endeavours along with the support of the industry would help in contributing a significant chunk to India's GDP," Parkash said addressing the inaugural virtual session of 'FICCI MASSMERIZE 2020'.

The MoS further said that the government will extend support to the e-commerce and retail industry through various policies.

"We are in the final stage of drafting a National Logistics Policy, New Industrial Policy, e-commerce Policy and National Retail Trade policy," he said.

Parkash further stated that trade, e-commerce and fast-moving consumer goods (FMCG) companies have a huge presence in India along with a large consumer base that provides numerous opportunities for every player in this sector.

"Department for Promotion of Industry and Internal Trade (DPIIT) has always been at the forefront in ensuring that investments come in this sector," said Parkash.

He also urged the industry to come forward and contribute towards making India Atmanirbhar in every possible way and to elevate the country's image globally.

The Union Minister said that although COVID-19 has had an impact on people, economy and businesses, the government has already launched a series of programs to transform India into a global economic hub and is working on the vision of 'minimum government and maximum governance'.

Sanjiv Mehta, Vice President, FICCI and Chair, FICCI FMCG Committee and CMD, Hindustan Unilever Ltd and President, Unilever South Asia said that the world we live will be very different post-COVID-19.

"But a crisis of this magnitude also has the potential to re-shape the world order. Certain trends like clean living and contact-less culture are behaviours which are there to stay even after the crisis. Every crisis catalyses a new wave of change and COVID-19 has led to the adoption of digital as the new way of life," Mehta added.

Yahoo News |

Govt in final stage of drafting e-commerce policy, says minister

The government is in the final stage of drafting the e-commerce policy and National Retail Trade policy, Union minister Som Parkash said on Wednesday.

The Minister of State for Commerce and Industry said the government will extend all support to the e-commerce and retail industries through various policies.

'We are in the final stage of drafting a National Logistics Policy, New Industrial Policy, e-commerce Policy and National Retail Trade policy,' he said while addressing the virtual session of 'FICCI Massmerize 2020'.

'It (policies) is being formulated to support the development of the sector that will benefit 65 million small traders. These endeavours along with the support of the industry would help in contributing a significant chunk to India's GDP,' Parkash said.

Trade, e-commerce and FMCG companies have a huge presence in India along with a large consumer base that provides numerous opportunities for every player in this sector.

'The government has already launched a series of programmes to transform India into a global economic hub. The government works on the vision of minimum government and maximum governance,' he said.

In the last few years, the minister said there have been significant improvements in the ease of doing business ranking, which has been possible due to transformative measures taken by the government.

Talking about the retail industry, METRO Cash & Carry India Arvind Mediratta said that after the pandemic, customers want cashless and contactless shopping experience. They want the best of both worlds -- online and offline -- a perfect integration of digital and physical, he added.

'It has become pertinent for businesses to have an omni channel approach. Omni channel retailers will have to devise different ways of wooing each target segment through the right mix of innovation and technology,' Mediratta, who is also the Chair of FICCI Retail and Internal Trade Committee, said.

Use of augmented/ virtual reality, beacons or geo-fencing, interactive kiosks for easy product information and self check-outs are going to provide an immersive shopping experience for customers, he said.

HUL CMD Sanjiv Mehta said that certain trends like clean living and contact-less culture are behaviours which are there to stay even after the crisis.

'Every crisis catalyses a new wave of change and COVID-19 has led to the adoption of digital as the new way of life,' he noted.

He also said that omni channel has had a big impact and companies are looking at giving consumers a seamless experience across different channels.

Amazon Seller Services Vice President (Finance) and CFO Raghava Rao said retail has a fantastic opportunity to re-invent itself to serve customers and consumers in the pandemic.

'With safety, convenience and digitisation emerging as new themes, I look forward to Massmerize showcasing inventions, success stories and evolving business models as we seek to reboot the economy and nation at large,' he said.

Orissa Diary |

Govt in final stages of drafting new National Retail Trade Policy: Union Minister Som Parkash

Mr Som Parkash, Minister of State for Commerce & Industry, Govt of India today said that the government is in the final stages to launch the new National Retail Trade Policy. “It is being formulated to support the development of the sector that will benefit 65 million small traders. These endeavours along with the support of the industry would help in contributing a significant chunk to India’s GDP,” he added.

Addressing the inaugural virtual session of ‘FICCI MASSMERIZE 2020’, Mr Parkash said that the government will extend all support to the e-commerce and retail industry through various policies. ‘We are in the final stage of drafting a National Logistics Policy, New Industrial Policy, e-commerce Policy and National Retail Trade policy,” he said.
He further stated that trade, e-commerce and FMCG companies have a huge presence in India along with a large consumer base that provides numerous opportunities for every player in this sector. “DPIIT has always been in the forefront in ensuring that investments come in this sector,” said Mr Parkash.

He also urged the industry to come forward and contribute towards making India Atmanirbhar in every possible way and to elevate the country’s image globally.

Mr Parkash said that COVID-19 has had an impact on the people, economy and the businesses. The industry has worked along with the government to contain the spread of the virus. “The Government has already launched a series of programs to transform India into a global economic hub. The government works on the vision of minimum government and maximum governance,” he noted.

He added that in the last few years, we have seen significant improvements in ease of doing business ranking, which has been possible due to transformative measures taken by the government.

Mr Sanjiv Mehta, Vice President, FICCI & Chair, FICCI FMCG Committee and CMD, Hindustan Unilever Ltd & President, Unilever South Asia said that the world we live will be very different post COVID-19. “But a crisis of this magnitude also has the potential to re-shape the world order. Certain trends like clean living and contact-less culture are behaviours which are there to stay even after the crisis. Every crisis catalyses a new wave of change and COVID-19 has led to the adoption of digital as the new way of life,” he added.

Mr Mehta further said that the Omnichannel has had a big impact and companies are looking at giving consumers a seamless experience across different channels.

Mr Arvind Mediratta, Chair FICCI Retail and Internal Trade Committee and MD & CEO, METRO Cash & Carry India Pvt Ltd said, “The pandemic has brought the focus back on health, wellness, convenience categories along with home entertainment. With customers wanting cashless and contactless shopping experience today, they want best of both worlds ? online and offline- a perfect integration of digital and physical. It has become pertinent for businesses to have an Omnichannel approach. Omnichannel retailers will have to devise different ways of wowing each target segment through the right mix of innovation and technology. Use of Augmented/Virtual Reality; Beacons or Geo-fencing; Interactive Kiosks for easy product information and Self check-outs are going to provide an immersive shopping experience for customers.”

Mr Raghava Rao, Co-Chair FICCI E-Commerce Committee and Vice President, Finance and CFO-Amazon Seller Services Pvt Ltd said, “Retail has a fantastic opportunity to reinvent itself to serve customers and consumers in the pandemic. With safety, convenience and digitization emerging as new themes, I look forward to Massmerize showcasing inventions, success stories and evolving business models as we seek to reboot the economy and nation at large.”

Mr Herjit S Bhalla, Managing Director, Hershey India & Co- Chair FICCI FMCG Committee said, “In 2020, through the global crisis we have serendipitously discovered new opportunities. Every facet of the business and our consumers has evolved into a new paradigm – one that we are adapting and catering to at increasingly agile rates. There is no time better than now for us to hit ctrl-alt-del and reset our ways of working through innovative and entrepreneurial ideas.”

Mr Rajat Wahi, Partner, Deloitte India said, “We are pleased to associate as the knowledge partner with FICCI on Massmerize 2020, for the 4th year in a row since 2017. Deloitte’s report called ‘REBOOT’ launched as part of this event looks at how FMCG and retail companies must reboot their businesses to better connect with Indian consumers and shoppers through technology and omni-presence, and by building a flexible distribution network.”

Mr Dilip Chenoy, Secretary General, FICCI also shared his perspective on the future of Indian retail, FMCG and e-commerce industry.

FICCI-Deloitte report on FMCG and Retail (e-commerce) REBOOT was also released during the webinar.

The Economic Times |

Growth of e-commerce in grocery channels irreversible; will co-exist with general trade: HUL CMD Sanjiv Mehta

Growth of e-commerce in the grocery segment is "irreversible" but kirana stores and modern trade channels would also remain relevant, Hindustan Unilever CMD Sanjiv Mehta said on Wednesday.

Mehta also said rural sales are growing faster than the urban markets and would sustain depending on the support provided by the government.

The recent farm reforms are in the right direction and would result in more technology and capital for the sector, he added.

"The growth of the e-commerce is clearly irreversible but the way I look at India, general trade, modern trade, e-commerce will co-exist and India is not a country where the general trade would disappear, let's be absolutely clear about that," said Mehta.

He was speaking at a panel discussion at 'Massmerize 2020', a conference organised by industry body FICCI.

The share of general trade, which includes small shops and kirana stores, may come down but it would be a "fatal mistake" to write its obituary, Mehta emphasised.

"No, it is not going to happen and even after 10 years, the biggest channel would be general trade," he said.

Mehta, who is also the vice president of FICCI and chairs the FICCI FMCG Committee, said Indian general trade is "unique in many ways" and the cost of distribution is on its side.

"The cost of distribution in the grocery channels is absolutely fine....During this period, we have seen the benefit of proximity. People have gravitated to the nearby grocery shops because of the sheer convenience," he pointed out.

However, he added that general trade would also be digitised and connected.

Talking about modern trade, he said that after two decades, it has now firmly established itself.

He agreed with METRO Cash & Carry India Managing Director and CEO Arvind Mediratta, who earlier at the event said people go to modern trade outlets like malls and hypermarkets for the sheer experience.

"As modern trade goes to tier II and III cities, it is going to fillip in those cities and omni channel is going to be a bigger part of modern trade channels for the sheer convenience and benefits," Mehta added.

Echoing his views, Hershey India Managing Director Herjit S Bhalla, who was moderating the session, said general trade is going to stay and it is also adopting modern techniques.

"General trade is going to stay and its not going anywhere. If we actually look back at it, there is lot of e-com kind of behaviour by general trade as they are delivering on a phone call and talks to you," he said.

Even during the peak of the lockdown, it was general trade which emerged as the saviour for people due to its proximity, he added.

P&G India Sub-Continent CEO and MD Madhusudan Gopalan said the online segment's share is going to increase.

"There is going to be work to be done, both on the part of the online retailers and also on part of brands if you want to keep this trajectory growing," he added.

On rural sales, Mehta said the runway to grow in rural India is massive.

Rural markets are showing higher growth in FMCG sales than urban areas, he said, adding that the recent farm reforms would lead to higher incomes in the rural areas.

The Economic Times |

National policies on e-commerce, retail trade, logistics, industry in final stage of drafting: Som Parkash

Minister of state for commerce and industry Som Parkash on Wednesday said that the government is in the final stages of drafting a National Logistics Policy, New Industrial Policy, e-commerce Policy and National Retail Trade policy. The retail trade policy will benefit 65 million small traders, he said at an event organised by FICCI.

“It is being formulated to support the development of the sector that will benefit 65 million small traders. These endeavours along with the support of the industry would help in contributing a significant chunk to India’s GDP,” he added.

The government has set up a National Traders’ Welfare Board aimed at welfare of traders and their employees, simplification of the Acts and rules applicable to traders, reduction of compliance burden and improvement in access to funds for traders.

Parkash said that the government will extend all support to the e-commerce and retail industry through various policies.

The draft e-commerce policy had proposed that companies that store or mirror Indian users’ data overseas will be subject to periodic audit and a regulator for the sector and an ecommerce law that restricts information these firms can store, use, transfer, process and analyse. It also empowers the government to review, investigate and take action against any ecommerce activity that threatens the country’s security.

The draft logistics policy seeks to reduce logistics costs in the country to 10% of the GDP from around 13-14% now.

As for the new industrial policy, the government aims to create jobs for the next two decades and attract $100 billion foreign direct investment annually through it. This will be the third industrial policy, after the first in 1956 and next in 1991.

The Free Press Journal |

Lockdowns have changed consumer buying behaviour; omni-channel strategy key to biz growth: Report

Coronavirus-induced lockdowns across the country have transformed consumers' buying behaviour and hyperlocal distribution model, and distribution alliances and an omni-channel strategy will be key to business growth, according to a joint report by Deloitte Touche Tohmatsu India and FICCI.

As per the report, called 'REBOOT', while the pandemic brought massive disruptions across the value chain of the consumer sector, most companies adapted by building agile business models and innovative marketing strategies, along with expanding their presence through the online platforms to reach their consumers.

"The prolonged lockdowns have also dramatically transformed consumer buying behaviour while making them more health and socially conscious," Deloitte India Partner Rajat Wahi said.

He added that this has created new opportunities for businesses to develop hyperlocal delivery models, use conversational AI (artificial intelligence) and build omni-channel retail to acquire and serve customers.

"As brands adapt to the 'new normal', the key to sustenance and growth is likely to be an agile business model that minimises disruptions in the future," Wahi said.

The report said demand for consumer goods in rural markets has increased due to the return of the migrant workers to their states due to the COVID-19 pandemic.

"COVID-19 has led to massive reverse migration, which in turn has driven up rural demand, favouring companies with strong rural distribution," it said.

The report also said health concerns and the need to build immunity have led consumers to buy home sanitation and immunity-boosting products.

"As a result, these categories have seen major growth since March 2020, and this is likely to continue into 2021," the report said.

It pointed out that the companies had to reconfigure their distribution models to explore omni-channel models.

"The pandemic, with frequent lockdowns, compelled companies to re-configure their distribution models within a short period, even forging new partnerships and alliances to achieve that," it added.

The report also emphasises on the need for consumer brands to reboot their businesses in view of the disruption and the changing consumer behaviour.

As businesses need to realign their business models and partnerships, enhance consumer experience through technology and analytics, build resilient distribution, develop their omni-channel presence, operate efficiently, and thrive by focusing on sustainability, the report said.

Forever News |

New National Retail Trade Policy in final stages: Minister

The government is in the final stages of preparing a new National Retail Trade Policy, Minister of State for Commerce and Industry Som Parkash said on Wednesday.

“We are in the final stage of drafting a National Logistics Policy, a New Industrial Policy, a e-commerce Policy and a National Retail Trade policy,” he said at the inaugural virtual session of ‘FICCI MASSMERIZE 2020’.

The national retail trade policy is being formulated to support the development of the sector that will benefit 65 million small traders, besides contributing a significant chunk to India’s GDP, he added.

Parkash said that the government will extend all support to the e-commerce and retail industry through various policies.

The minister also urged the industry to come forward and contribute towards making India Atmanirbhar in every possible way and to elevate the country’s image globally.

Parkash said that Covid-19 has had an impact on the people, economy and the businesses, but the industry has worked along with the government to contain the spread of the virus.

He also said that the government has already launched a series of programmes to transform India into a global economic hub.

“In the last few years, we have seen significant improvements in ease of doing business ranking, which has been possible due to transformative measures taken by the government,” he said.

SME Street |

Supply Chain Trends, Retail related Risk Mitigations & Post Covid Readiness discussed at HKTDC, FICCI & RAI

Hong Kong Trade Development Council (HKTDC) jointly with Federation of Indian Chambers of Commerce and Industry (FICCI) and Retailers Association of India (RAI) organised a free Webinar on “Emerging Trends in the Global Supply Chain and Retail Landscape” on 27th May 2020.

With 250+ attendees from across the country and across industry sectors, the webinar panel discussions were focused on impact assessment for the supply chain of retailers, movement of supply chain epicentres across the world, supply chain focusing on both cost reduction as well as risk mitigation, the relevance of digitalisation in a new, post-pandemic world and key challenges going forward in an uncertain, unpredictable world.

Panellists included leading industry veterans who provided relevant topical insights.

Mr. Rajesh Bhagat, Consultant South Asia, Hong Kong Trade Development Council (HKTDC) said, “HKTDC has channelized all its efforts to ensure that they are able to assist businesses from round the world to stabilise their supply chain and sourcing requirements even during this pandemic via virtual trade fairs, online marketplaces backed by customised business matching services. HKTDC would continue efforts to assist Indian exporters and MSMEs to reboot their businesses by helping them to meet either potential investors, new customers or suppliers through our various trade initiatives in Hong Kong.”

Mr. Kumar Rajagopalan, CEO, Retailers Association of India (RAI), said, “Changing consumer purchase patterns have changed and impacted the whole supply chain. Supply chain now needs to be extremely reactive to the situation, not only to survive but to thrive. Digital is the mantra of the day with every retailer, big and small, going digital to attract and keep customers”.

Mr. Sidram Kaudaki, BDM – International Sourcing, Amazon India said, “Digital shopping has increased and this helps MSMEs jumpstart their livelihood. Customer orders are spiking with sellers seeing 9x spikes in the last few days with 3.6x spike in children’s books, 31x spike in robotic vacuum cleaners and 23x spike in purchases of dishwashers.”

Mr. Malladi Dinakar, Vice President – Corporate Affairs, Kerry Indev Logistics India said, “To carry out distribution, logistics industry created a digital support system in order to fulfil delivery of orders across India in the midst of the lockdown and tightening of all resources. Going forward, one needs to keep in mind that to mitigate disruption, you must have diversity in supply base either locally or countries which are closer while also working on the development of back-up suppliers. “

The webinar was moderated by Mr. Devendra Chawla, Co-Chair, FICCI Retail & Internal Trade Committee and Managing Director & CEO, Spencer’s Retail Ltd. who summarised the webinar discussions saying, “The pandemic has forced companies to think beyond short term destruction to long term survival. The pandemic has made permanent changes in the global supply chain such as shifting and modifying of some global hubs. Efficiencies in supply chain will have to be combined with risk reduction to keep it from further disruptions. Going digital is crucial as only the agile will survive.”

APN News |

HKTDC and FICCI to hold joint webinar with RAI on strategies to manage the post-COVID 19 scenario for Retail businesses

Hong Kong Trade Development Council (HKTDC) jointly with Federation of Indian Chambers of Commerce and Industry (FICCI) and Retailers Association of India (RAI) will host a free Webinar on “Emerging Trends in the Global Supply Chain and Retail Landscape” on 27th May at 11.30 am

Relevant to the current times, the webinar will explore means, mechanisms, and strategies for Retail to tide over the post Covid crisis. Topics will focus on Global Sourcing Trends through Online and Exhibitions; Trends and Opportunities in the Logistic Sector; Current Status, Fulfillment Channels and Regulatory Aspects for E-Commerce in India and Challenges, Disruptions in Supply Chain and Way Forward for the Retail Industry.

These subjects are crucial to not only conduct business more smoothly in a fragmented world but also to ensure growth. To that end, top industry veterans like Mr. Kumar Rajagopalan, CEO, Retailers Association of India, Mr. Sidram Kaudaki, BDM – International Sourcing, Amazon India, Mr. Malladi Dinakar, Vice President – Corporate Affairs, Kerry Indev Logistics India and Mr. Rajesh Bhagat, Consultant South Asia, Hong Kong Trade Development Council will provide industry relevant insights.

The webinar will be moderated by Mr. Devendra Chawla, Co-Chair, FICCI Retail & Internal Trade Committee and Managing Director & CEO, Spencer’s Retail Limited.

India’s retail market is estimated to reach $1.1-1.3 trillion by 2025, from $0.7 trillion in 2019, growing at a CAGR of 9-11% according to a new report launched by Boston Consulting Group in collaboration with Retailers Association of India. Similarly, according to Frost & Sullivan the logistics market in India is forecasted to grow at a CAGR of 10.5% between 2019 and 2025 aided due to being awarded infrastructure status which has made it easier for investment inflows and overall industry growth aided by e-commerce as well.

The webinar is relevant across the retail industry – both online and offline – to assist industry people as well as business owners get better insights into emerging aspects of retail and supply chain to strengthen procedures across verticals as well as add value to their sector.

To register for the webinar please log on to the following link to register:
https://attendee.gotowebinar.com/register/3916616955761530128

The New Indian Express |

Few welcome, some feel 'ignored' in Govt's Rs 20 lakh crore Aatmanirbhar package

The final tranche of Rs 20 lakh crore stimulus package to make India a self-reliant economy was announced on Sunday. On the final day, Finance Minister Nirmala Sitharaman and Team announced reforms in Health and Education sector, increasing allocation in MGNREGA, gave emphasis to make India more business-friendly and spoke about increasing funding to states.

While some Industry players lauded the Center's move to introduce big-ticket reforms in areas such as agriculture, MSMEs and power distribution companies during the last five days, many expressed shock to be left out completely even as their business took a big hit due to the Covid-19 pandemic.

Federation of Associations in Indian Tourism & Hospitality (FAITH) said on Sunday that the Indian tourism industry has gone into a state of disbelief and shock.

"Indian tourism travel and hospitality is said to impact 10-12% of India’s employment which is believed to cover almost 5 crore + direct and indirect jobs. The industry has gone numb from a lack of any umbrella direction from the Government or without any fiscal & monetary support," FAITH said.

It added that with no visibility of cash inflows the Indian tourism industry is now looking at large scale bankruptcies, business closures which will lead to job losses across cities, towns and hinterlands of India.

Retail association body CAIT, which has close ties with the ruling party, also expressed its grief. CAIT said that the entire trading community today is extremely upset with the Government for this 'step-motherly' treatment.

"The traders will be landing into great financial crisis on the lifting of lockdown as they will have to pay salary, interest, bank loans, taxes and various other financial obligations. It is expected that nearly 20% traders will have to wind up their business and another 10% traders dependent on these 20% traders will have to close their business. Under such a grim situation the Government has refused to handhold the traders. It’s a pity that such an important sector of the economy has been greatly overlooked," the Retail body said.

The Government also decided to overlook suggestions made by prominent industrialists and economists to pay Rs 5,000-7,500 to the most vulnerable section of society over the next three months. This, according to many experts, would have helped in creating demand in the economy. The government, however, decided to increase allocation in MGNREGA. This move was also welcomed by many.

"The increase in MGNREGA outlay by Rs 40,000 cr is quite good as it can potentially cover 2 crore of migrants who can take 100 days employment, provided there are projects," Care Ratings said.

Automobile and aviation are the two other sectors who despite holding numerous meetings with the Government in the recent past did not find any major mentioning in the package. The Telecom sector, whose services remain active in the lockdown period was also sidelined. Similarly, startups and new-age businesses who are facing the risk of going bust due to a tectonic shift in consumption behavior were left out at large in the package.

Chamber body FICCI said that while these measures will surely help the economy in the medium to long term, they are hopeful that the government would consider measures to support battered segments of the industry including tourism, hospitality, aviation and healthcare. "FICCI has requested that a minimum amount of Rs 20,000 crore be allotted for these sectors as they have seen a maximum dip in demand and will also take much longer to recover from the set-back seen," it said.

Even the struggling Real Estate, which had some takeaways in the package, felt major concerns of sector were not answered.

“Whilst we understand the constraints of the government, from the real estate sector point of view, the announcements were inadequate in addressing the issues faced by the sector. The announcements have provided for an extension of CLSS scheme and an extension of deadline by six months under RERA for registered projects as a relief to the sector. We also hope that the partial Credit Guarantee to NBFCs and HFCs will enhance liquidity support and to assuage risk concerns of lenders, thereby help the sector to remain positive during this crisis. Overall, we feel disappointed that no direct demand stimulus was announced that could have benefited the beleaguered sector,” Shishir Baijal, Chairman & Managing Director, Knight Frank India said.

ICJ 24 |

FICCI calls for stimulus of around Rs 10 lakh cr to stimulate demand, supply to avert long-term economic slowdown

There is a critical and immediate need for a significant stimulus of Rs 9 lakh crore to 10 lakh crore or four to five percent of the GDP to stimulate demand and supply for averting a long-term economic slowdown, the Federation of Indian Chambers of Commerce and Industry (FICCI) said on Monday.

“If we do not help industries (large and small), we will have large-scale job losses which will contract demand significantly and will lead to further pressure on the utilisation of businesses and their liquidity,” FICCI President Sangita Reddy said in a letter to Finance Minister Nirmala Sitharaman.

The situation will reduce government tax collections significantly and fiscal deficit will remain high (even without stimulus outflow) if the economic engine does not re-start, said Reddy. “The socio-economic impact of large-scale job losses and loss of demographic dividend will impact the future course of economic development even in medium-term,” she said.

“We are staring at a significant contraction of demand and economy, and a cascading impact of long-term economic slowdown if the economic engine does not re-start immediately. Therefore, it is imperative for the government to immediately support the supply and demand side,” she said.

Reddy called for interest-free and collateral-free loans to MSME companies (turnover of less than Rs 500 crore) for up to 12 months period depending on the sector to enable them to cover fixed costs, salaries and other operational expenses. For non-GST paying companies, an alternate mechanism may be worked out (based on IT filing).

Even if the government was to give Rs one lakh crore of loans to MSME businesses, the cost of interest payment will be Rs 8,000 crore (assuming 8 percent lending rate) which is 0.04 percent of the GDP. This loan can be given with pre-conditions that businesses will continue to run and there will be no layoffs of workers, she said. After one year, it can be converted into a grant if all conditions are met. Threshold tax collection could be one metric.

“A COVID liquidity bridge may be created to support restructuring and additional loan requirement of large companies whose balance sheets have got impaired due to COVID. This will have a huge positive impact on the entire supply chain of these companies, including many small and mid-sized vendors, which otherwise may not survive the current crisis,” said Reddy.

She said the problem being faced is largely that of liquidity and immediate release of moneys stuck in refunds and other government payments to the tune of Rs 2.5 lakh crore will immensely help the situation. This may have already been provided for in the budget.

An additional sum of Rs 1 lakh crore over and above the PM Gareeb Kalyan Scheme must be earmarked and transferred to states to supplement their efforts to cater to the immediate needs of the poor and informal sector workers.

Reddy said there is a need to accelerate infrastructure spend of Rs 1.7 lakh crore already allocated in the Budget to provide immediate impetus to the economy. A significant amount of this money can go towards low-cost housing and road construction.

“Linkage of Pradhan Mantri Gram Sadak Yojana and low-cost housing construction with MNREGA workers will have a multiplier effect on the economy by putting money in the hands of people and energising 200-odd sectors related to construction. This will give significant impetus to growth.”

Reddy said all recovery is dependent on consumption stimulus and survival of businesses itself. A special package is required for airlines, airport developers, hospitality and tourism, retail and healthcare sectors.

For getting the industry back on track and moving, there needs to be a robust plan for phased opening up of the economy and re-starting growth. There is also a need to evaluate inter-twined supply chains to allow specific clusters or value chains to be opened, she said.

The Dispatch |

FICCI warns of massive job losses, calls for 4 to 5 pc of GDP in stimulus package

There is a critical and immediate need for a significant stimulus of Rs 9 lakh crore to 10 lakh crore or four to five per cent of the GDP to stimulate demand and supply for averting a long-term economic slowdown, the Federation of Indian Chambers of Commerce and Industry (FICCI) said on Monday.
“If we do not help industries (large and small), we will have large-scale job losses which will contract demand significantly and will lead to further pressure on the utilisation of businesses and their liquidity,” FICCI President Sangita Reddy said in a letter to Finance Minister Nirmala Sitharaman.

The situation will reduce government tax collections significantly and fiscal deficit will remain high (even without stimulus outflow) if the economic engine does not re-start, said Reddy. “The socio-economic impact of large-scale job losses and loss of demographic dividend will impact the future course of economic development even in medium-term,” she said.

“We are staring at a significant contraction of demand and economy, and a cascading impact of long-term economic slowdown if the economic engine does not re-start immediately. Therefore, it is imperative for the government to immediately support the supply and demand side,” she said.

Reddy called for interest-free and collateral-free loans to MSME companies (turnover of less than Rs 500 crore) for an up to 12 months period depending on the sector to enable them to cover fixed costs, salaries and other operational expenses. For non-GST paying companies, an alternate mechanism may be worked out (based on IT filing).

Even if the government was to give Rs one lakh crore of loans to MSME businesses, the cost of interest payment will be Rs 8,000 crore (assuming 8 per cent lending rate) which is 0.04 per cent of the GDP. This loan can be given with pre-conditions that businesses will continue to run and there will be no layoffs of workers, she said.

After one year, it can be converted into a grant if all conditions are met. Threshold tax collection could be one metric.

“A COVID liquidity bridge may be created to support restructuring and additional loan requirement of large companies whose balance sheets have got impaired due to COVID. This will have a huge positive impact on the entire supply chain of these companies, including many small and mid-sized vendors, which otherwise may not survive the current crisis,” said Reddy.

She said the problem being faced is largely that of liquidity and immediate release of moneys stuck in refunds and other government payments to the tune of Rs 2.5 lakh crore will immensely help the situation. This may have already been provided for in the budget.

An additional sum of Rs 1 lakh crore over and above the PM Gareeb Kalyan Scheme must be earmarked and transferred to states to supplement their efforts to cater to the immediate needs of the poor and informal sector workers.

Reddy said there is a need to accelerate infrastructure spend of Rs 1.7 lakh crore already allocated in the Budget to provide immediate impetus to the economy. A significant amount of this money can go towards low-cost housing and road construction.

“Linkage of Pradhan Mantri Gram Sadak Yojana and low-cost housing construction with MNREGA workers will have a multiplier effect on the economy by putting money in the hands of people and energising 200-odd sectors related to construction. This will give significant impetus to growth.”

Reddy said all recovery is dependent on consumption stimulus and survival of businesses itself. A special package is required for airlines, airport developers, hospitality and tourism, retail and healthcare sectors.

For getting the industry back on track and moving, there needs to be a robust plan for phased opening up of the economy and re-starting growth. There is also a need to evaluate inter-twined supply chains to allow specific clusters or value chains to be opened, she said.

The Free Press Journal |

FICCI warns of massive job losses, calls for 4 to 5% of GDP in stimulus package

There is a critical and immediate need for a significant stimulus of Rs 9 lakh crore to 10 lakh crore or four to five per cent of the GDP to stimulate demand and supply for averting a long-term economic slowdown, the Federation of Indian Chambers of Commerce and Industry (FICCI) said on Monday.

"If we do not help industries (large and small), we will have large-scale job losses which will contract demand significantly and will lead to further pressure on the utilisation of businesses and their liquidity," FICCI President Sangita Reddy said in a letter to Finance Minister Nirmala Sitharaman.

The situation will reduce government tax collections significantly and fiscal deficit will remain high (even without stimulus outflow) if the economic engine does not re-start, said Reddy. "The socio-economic impact of large-scale job losses and loss of demographic dividend will impact the future course of economic development even in medium-term," she said.

"We are staring at a significant contraction of demand and economy, and a cascading impact of long-term economic slowdown if the economic engine does not re-start immediately. Therefore, it is imperative for the government to immediately support the supply and demand side," she said.

Reddy called for interest-free and collateral-free loans to MSME companies (turnover of less than Rs 500 crore) for an up to 12 months period depending on the sector to enable them to cover fixed costs, salaries and other operational expenses. For non-GST paying companies, an alternate mechanism may be worked out (based on IT filing).

Even if the government was to give Rs one lakh crore of loans to MSME businesses, the cost of interest payment will be Rs 8,000 crore (assuming 8 per cent lending rate) which is 0.04 per cent of the GDP. This loan can be given with pre-conditions that businesses will continue to run and there will be no layoffs of workers, she said.

After one year, it can be converted into a grant if all conditions are met. Threshold tax collection could be one metric.

"A COVID liquidity bridge may be created to support restructuring and additional loan requirement of large companies whose balance sheets have got impaired due to COVID. This will have a huge positive impact on the entire supply chain of these companies, including many small and mid-sized vendors, which otherwise may not survive the current crisis," said Reddy.

She said the problem being faced is largely that of liquidity and immediate release of moneys stuck in refunds and other government payments to the tune of Rs 2.5 lakh crore will immensely help the situation. This may have already been provided for in the budget.

An additional sum of Rs 1 lakh crore over and above the PM Gareeb Kalyan Scheme must be earmarked and transferred to states to supplement their efforts to cater to the immediate needs of the poor and informal sector workers.

Reddy said there is a need to accelerate infrastructure spend of Rs 1.7 lakh crore already allocated in the Budget to provide immediate impetus to the economy. A significant amount of this money can go towards low-cost housing and road construction.

"Linkage of Pradhan Mantri Gram Sadak Yojana and low-cost housing construction with MNREGA workers will have a multiplier effect on the economy by putting money in the hands of people and energising 200-odd sectors related to construction. This will give significant impetus to growth." Reddy said all recovery is dependent on consumption stimulus and survival of businesses itself. A special package is required for airlines, airport developers, hospitality and tourism, retail and healthcare sectors.

For getting the industry back on track and moving, there needs to be a robust plan for phased opening up of the economy and re-starting growth. There is also a need to evaluate inter-twined supply chains to allow specific clusters or value chains to be opened, she said.

First Post |

FICCI calls for stimulus of around Rs 10 lakh cr to stimulate demand, supply to avert long-term economic slowdown

There is a critical and immediate need for a significant stimulus of Rs 9 lakh crore to 10 lakh crore or four to five percent of the GDP to stimulate demand and supply for averting a long-term economic slowdown, the Federation of Indian Chambers of Commerce and Industry (FICCI) said on Monday.

"If we do not help industries (large and small), we will have large-scale job losses which will contract demand significantly and will lead to further pressure on the utilisation of businesses and their liquidity," FICCI President Sangita Reddy said in a letter to Finance Minister Nirmala Sitharaman.

The situation will reduce government tax collections significantly and fiscal deficit will remain high (even without stimulus outflow) if the economic engine does not re-start, said Reddy. "The socio-economic impact of large-scale job losses and loss of demographic dividend will impact the future course of economic development even in medium-term," she said.

"We are staring at a significant contraction of demand and economy, and a cascading impact of long-term economic slowdown if the economic engine does not re-start immediately. Therefore, it is imperative for the government to immediately support the supply and demand side," she said.

Reddy called for interest-free and collateral-free loans to MSME companies (turnover of less than Rs 500 crore) for up to 12 months period depending on the sector to enable them to cover fixed costs, salaries and other operational expenses. For non-GST paying companies, an alternate mechanism may be worked out (based on IT filing).

Even if the government was to give Rs one lakh crore of loans to MSME businesses, the cost of interest payment will be Rs 8,000 crore (assuming 8 percent lending rate) which is 0.04 percent of the GDP. This loan can be given with pre-conditions that businesses will continue to run and there will be no layoffs of workers, she said.

After one year, it can be converted into a grant if all conditions are met. Threshold tax collection could be one metric.

"A COVID liquidity bridge may be created to support restructuring and additional loan requirement of large companies whose balance sheets have got impaired due to COVID. This will have a huge positive impact on the entire supply chain of these companies, including many small and mid-sized vendors, which otherwise may not survive the current crisis," said Reddy.

She said the problem being faced is largely that of liquidity and immediate release of moneys stuck in refunds and other government payments to the tune of Rs 2.5 lakh crore will immensely help the situation. This may have already been provided for in the budget.

An additional sum of Rs 1 lakh crore over and above the PM Gareeb Kalyan Scheme must be earmarked and transferred to states to supplement their efforts to cater to the immediate needs of the poor and informal sector workers.

Reddy said there is a need to accelerate infrastructure spend of Rs 1.7 lakh crore already allocated in the Budget to provide immediate impetus to the economy. A significant amount of this money can go towards low-cost housing and road construction.

"Linkage of Pradhan Mantri Gram Sadak Yojana and low-cost housing construction with MNREGA workers will have a multiplier effect on the economy by putting money in the hands of people and energising 200-odd sectors related to construction. This will give significant impetus to growth."

Reddy said all recovery is dependent on consumption stimulus and survival of businesses itself. A special package is required for airlines, airport developers, hospitality and tourism, retail and healthcare sectors.

For getting the industry back on track and moving, there needs to be a robust plan for phased opening up of the economy and re-starting growth. There is also a need to evaluate inter-twined supply chains to allow specific clusters or value chains to be opened, she said.

SME Futures |

FICCI warns of massive job losses, calls for 4 to 5 per cent of GDP in stimulus package

There is a critical and immediate need for a significant stimulus of Rs 9 lakh crore to 10 lakh crore or four to five per cent of the GDP to stimulate demand and supply for averting a long-term economic slowdown, the Federation of Indian Chambers of Commerce and Industry (FICCI) said on Monday.

“If we do not help industries (large and small), we will have large-scale job losses which will contract demand significantly and will lead to further pressure on the utilisation of businesses and their liquidity,” FICCI President Sangita Reddy said in a letter to Finance Minister Nirmala Sitharaman. The situation will reduce government tax collections significantly and fiscal deficit will remain high (even without stimulus outflow) if the economic engine does not re-start, said Reddy. “The socio-economic impact of large-scale job losses and loss of demographic dividend will impact the future course of economic development even in medium-term,” she said.

“We are staring at a significant contraction of demand and economy, and a cascading impact of long-term economic slowdown if the economic engine does not re-start immediately. Therefore, it is imperative for the government to immediately support the supply and demand side,” she said.
Reddy called for interest-free and collateral-free loans to MSME companies (turnover of less than Rs 500 crore) for an up to 12 months period depending on the sector to enable them to cover fixed costs, salaries and other operational expenses. For non-GST paying companies, an alternate mechanism may be worked out (based on IT filing).

Even if the government was to give Rs one lakh crore of loans to MSME businesses, the cost of interest payment will be Rs 8,000 crore (assuming 8 per cent lending rate) which is 0.04 per cent of the GDP. This loan can be given with pre-conditions that businesses will continue to run and there will be no layoffs of workers, she said.

After one year, it can be converted into a grant if all conditions are met. Threshold tax collection could be one metric.

“A COVID liquidity bridge may be created to support restructuring and additional loan requirement of large companies whose balance sheets have got impaired due to COVID. This will have a huge positive impact on the entire supply chain of these companies, including many small and mid-sized vendors, which otherwise may not survive the current crisis,” said Reddy.
She said the problem being faced is largely that of liquidity and immediate release of moneys stuck in refunds and other government payments to the tune of Rs 2.5 lakh crore will immensely help the situation. This may have already been provided for in the budget.

An additional sum of Rs 1 lakh crore over and above the PM Gareeb Kalyan Scheme must be earmarked and transferred to states to supplement their efforts to cater to the immediate needs of the poor and informal sector workers.

Reddy said there is a need to accelerate infrastructure spend of Rs 1.7 lakh crore already allocated in the Budget to provide immediate impetus to the economy. A significant amount of this money can go towards low-cost housing and road construction.

“Linkage of Pradhan Mantri Gram Sadak Yojana and low-cost housing construction with MNREGA workers will have a multiplier effect on the economy by putting money in the hands of people and energising 200-odd sectors related to construction. This will give significant impetus to growth.”

Reddy said all recovery is dependent on consumption stimulus and survival of businesses itself. A special package is required for airlines, airport developers, hospitality and tourism, retail and healthcare sectors.

For getting the industry back on track and moving, there needs to be a robust plan for phased opening up of the economy and re-starting growth. There is also a need to evaluate inter-twined supply chains to allow specific clusters or value chains to be opened, she said

Devdiscourse |

FICCI warns of massive job losses, calls for 4 to 5 pc of GDP in stimulus package

There is a critical and immediate need for a significant stimulus of Rs 9 lakh crore to 10 lakh crore or four to five per cent of the GDP to stimulate demand and supply for averting a long-term economic slowdown, the Federation of Indian Chambers of Commerce and Industry (FICCI) said on Monday. "If we do not help industries (large and small), we will have large-scale job losses which will contract demand significantly and will lead to further pressure on the utilisation of businesses and their liquidity," FICCI President Sangita Reddy said in a letter to Finance Minister Nirmala Sitharaman.

The situation will reduce government tax collections significantly and fiscal deficit will remain high (even without stimulus outflow) if the economic engine does not re-start, said Reddy. "The socio-economic impact of large-scale job losses and loss of demographic dividend will impact the future course of economic development even in medium-term," she said. "We are staring at a significant contraction of demand and economy, and a cascading impact of long-term economic slowdown if the economic engine does not re-start immediately. Therefore, it is imperative for the government to immediately support the supply and demand side," she said.

Reddy called for interest-free and collateral-free loans to MSME companies (turnover of less than Rs 500 crore) for an up to 12 months period depending on the sector to enable them to cover fixed costs, salaries and other operational expenses. For non-GST paying companies, an alternate mechanism may be worked out (based on IT filing). Even if the government was to give Rs one lakh crore of loans to MSME businesses, the cost of interest payment will be Rs 8,000 crore (assuming 8 per cent lending rate) which is 0.04 per cent of the GDP. This loan can be given with pre-conditions that businesses will continue to run and there will be no layoffs of workers, she said.

After one year, it can be converted into a grant if all conditions are met. Threshold tax collection could be one metric. "A COVID liquidity bridge may be created to support restructuring and additional loan requirement of large companies whose balance sheets have got impaired due to COVID. This will have a huge positive impact on the entire supply chain of these companies, including many small and mid-sized vendors, which otherwise may not survive the current crisis," said Reddy.

She said the problem being faced is largely that of liquidity and immediate release of moneys stuck in refunds and other government payments to the tune of Rs 2.5 lakh crore will immensely help the situation. This may have already been provided for in the budget. An additional sum of Rs 1 lakh crore over and above the PM Gareeb Kalyan Scheme must be earmarked and transferred to states to supplement their efforts to cater to the immediate needs of the poor and informal sector workers.

Reddy said there is a need to accelerate infrastructure spend of Rs 1.7 lakh crore already allocated in the Budget to provide immediate impetus to the economy. A significant amount of this money can go towards low-cost housing and road construction. "Linkage of Pradhan Mantri Gram Sadak Yojana and low-cost housing construction with MNREGA workers will have a multiplier effect on the economy by putting money in the hands of people and energising 200-odd sectors related to construction. This will give significant impetus to growth."

Reddy said all recovery is dependent on consumption stimulus and survival of businesses itself. A special package is required for airlines, airport developers, hospitality and tourism, retail and healthcare sectors. For getting the industry back on track and moving, there needs to be a robust plan for phased opening up of the economy and re-starting growth. There is also a need to evaluate inter-twined supply chains to allow specific clusters or value chains to be opened, she said.

Chini Mandi |

FICCI warns of massive job losses, calls for 4 to 5 pc of GDP in stimulus package

There is a critical and immediate need for a significant stimulus of Rs 9 lakh crore to 10 lakh crore or four to five per cent of the GDP to stimulate demand and supply for averting a long-term economic slowdown, the Federation of Indian Chambers of Commerce and Industry (FICCI) said on Monday.

“If we do not help industries (large and small), we will have large-scale job losses which will contract demand significantly and will lead to further pressure on the utilisation of businesses and their liquidity,” FICCI President Sangita Reddy said in a letter to Finance Minister Nirmala Sitharaman. The situation will reduce government tax collections significantly and fiscal deficit will remain high (even without stimulus outflow) if the economic engine does not re-start, said Reddy. “The socio-economic impact of large-scale job losses and loss of demographic dividend will impact the future course of economic development even in medium-term,” she said.

“We are staring at a significant contraction of demand and economy, and a cascading impact of long-term economic slowdown if the economic engine does not re-start immediately. Therefore, it is imperative for the government to immediately support the supply and demand side,” she said.

Reddy called for interest-free and collateral-free loans to MSME companies (turnover of less than Rs 500 crore) for an up to 12 months period depending on the sector to enable them to cover fixed costs, salaries and other operational expenses. For non-GST paying companies, an alternate mechanism may be worked out (based on IT filing).

Even if the government was to give Rs one lakh crore of loans to MSME businesses, the cost of interest payment will be Rs 8,000 crore (assuming 8 per cent lending rate) which is 0.04 per cent of the GDP. This loan can be given with pre-conditions that businesses will continue to run and there will be no layoffs of workers, she said.

After one year, it can be converted into a grant if all conditions are met. Threshold tax collection could be one metric.

“A COVID liquidity bridge may be created to support restructuring and additional loan requirement of large companies whose balance sheets have got impaired due to COVID. This will have a huge positive impact on the entire supply chain of these companies, including many small and mid-sized vendors, which otherwise may not survive the current crisis,” said Reddy.

She said the problem being faced is largely that of liquidity and immediate release of moneys stuck in refunds and other government payments to the tune of Rs 2.5 lakh crore will immensely help the situation. This may have already been provided for in the budget.

An additional sum of Rs 1 lakh crore over and above the PM Gareeb Kalyan Scheme must be earmarked and transferred to states to supplement their efforts to cater to the immediate needs of the poor and informal sector workers.

Reddy said there is a need to accelerate infrastructure spend of Rs 1.7 lakh crore already allocated in the Budget to provide immediate impetus to the economy. A significant amount of this money can go towards low-cost housing and road construction.

“Linkage of Pradhan Mantri Gram Sadak Yojana and low-cost housing construction with MNREGA workers will have a multiplier effect on the economy by putting money in the hands of people and energising 200-odd sectors related to construction. This will give significant impetus to growth.”

Reddy said all recovery is dependent on consumption stimulus and survival of businesses itself. A special package is required for airlines, airport developers, hospitality and tourism, retail and healthcare sectors.

For getting the industry back on track and moving, there needs to be a robust plan for phased opening up of the economy and re-starting growth. There is also a need to evaluate inter-twined supply chains to allow specific clusters or value chains to be opened, she said.

Times2 |

FICCI calls for stimulus of around Rs 10 lakh cr to stimulate demand, supply to avert long-term economic slowdown

There is a critical and immediate need for a significant stimulus of Rs 9 lakh crore to 10 lakh crore or four to five percent of the GDP to stimulate demand and supply for averting a long-term economic slowdown, the Federation of Indian Chambers of Commerce and Industry (FICCI) said on Monday.

“If we do not help industries (large and small), we will have large-scale job losses which will contract demand significantly and will lead to further pressure on the utilisation of businesses and their liquidity,” FICCI President Sangita Reddy said in a letter to Finance Minister Nirmala Sitharaman.

The situation will reduce government tax collections significantly and fiscal deficit will remain high (even without stimulus outflow) if the economic engine does not re-start, said Reddy. “The socio-economic impact of large-scale job losses and loss of demographic dividend will impact the future course of economic development even in medium-term,” she said.

“We are staring at a significant contraction of demand and economy, and a cascading impact of long-term economic slowdown if the economic engine does not re-start immediately. Therefore, it is imperative for the government to immediately support the supply and demand side,” she said.

Reddy called for interest-free and collateral-free loans to MSME companies (turnover of less than Rs 500 crore) for up to 12 months period depending on the sector to enable them to cover fixed costs, salaries and other operational expenses. For non-GST paying companies, an alternate mechanism may be worked out (based on IT filing).

Even if the government was to give Rs one lakh crore of loans to MSME businesses, the cost of interest payment will be Rs 8,000 crore (assuming 8 percent lending rate) which is 0.04 percent of the GDP. This loan can be given with pre-conditions that businesses will continue to run and there will be no layoffs of workers, she said.

After one year, it can be converted into a grant if all conditions are met. Threshold tax collection could be one metric.

“A COVID liquidity bridge may be created to support restructuring and additional loan requirement of large companies whose balance sheets have got impaired due to COVID. This will have a huge positive impact on the entire supply chain of these companies, including many small and mid-sized vendors, which otherwise may not survive the current crisis,” said Reddy.

She said the problem being faced is largely that of liquidity and immediate release of moneys stuck in refunds and other government payments to the tune of Rs 2.5 lakh crore will immensely help the situation. This may have already been provided for in the budget.

An additional sum of Rs 1 lakh crore over and above the PM Gareeb Kalyan Scheme must be earmarked and transferred to states to supplement their efforts to cater to the immediate needs of the poor and informal sector workers.

Reddy said there is a need to accelerate infrastructure spend of Rs 1.7 lakh crore already allocated in the Budget to provide immediate impetus to the economy. A significant amount of this money can go towards low-cost housing and road construction.

“Linkage of Pradhan Mantri Gram Sadak Yojana and low-cost housing construction with MNREGA workers will have a multiplier effect on the economy by putting money in the hands of people and energising 200-odd sectors related to construction. This will give significant impetus to growth.”

Reddy said all recovery is dependent on consumption stimulus and survival of businesses itself. A special package is required for airlines, airport developers, hospitality and tourism, retail and healthcare sectors.

For getting the industry back on track and moving, there needs to be a robust plan for phased opening up of the economy and re-starting growth. There is also a need to evaluate inter-twined supply chains to allow specific clusters or value chains to be opened, she said.

Business World |

FICCI warns of massive job losses, calls for 4 to 5 % of GDP in stimulus package

There is a critical and immediate need for a significant stimulus of Rs 9 lakh crore to 10 lakh crore or four to five per cent of the GDP to stimulate demand and supply for averting a long-term economic slowdown, the Federation of Indian Chambers of Commerce and Industry (FICCI) said on Monday.

"If we do not help industries (large and small), we will have large-scale job losses which will contract demand significantly and will lead to further pressure on the utilisation of businesses and their liquidity," FICCI President Sangita Reddy said in a letter to Finance Minister Nirmala Sitharaman. The situation will reduce government tax collections significantly and fiscal deficit will remain high (even without stimulus outflow) if the economic engine does not re-start, said Reddy. "The socio-economic impact of large-scale job losses and loss of demographic dividend will impact the future course of economic development even in medium-term," she said.

"We are staring at a significant contraction of demand and economy, and a cascading impact of long-term economic slowdown if the economic engine does not re-start immediately. Therefore, it is imperative for the government to immediately support the supply and demand side," she said.

Reddy called for interest-free and collateral-free loans to MSME companies (turnover of less than Rs 500 crore) for an up to 12 months period depending on the sector to enable them to cover fixed costs, salaries and other operational expenses. For non-GST paying companies, an alternate mechanism may be worked out (based on IT filing).

Even if the government was to give Rs one lakh crore of loans to MSME businesses, the cost of interest payment will be Rs 8,000 crore (assuming 8 per cent lending rate) which is 0.04 per cent of the GDP. This loan can be given with pre-conditions that businesses will continue to run and there will be no layoffs of workers, she said.

After one year, it can be converted into a grant if all conditions are met. Threshold tax collection could be one metric.

"A COVID liquidity bridge may be created to support restructuring and additional loan requirement of large companies whose balance sheets have got impaired due to COVID. This will have a huge positive impact on the entire supply chain of these companies, including many small and mid-sized vendors, which otherwise may not survive the current crisis," said Reddy.

She said the problem being faced is largely that of liquidity and immediate release of moneys stuck in refunds and other government payments to the tune of Rs 2.5 lakh crore will immensely help the situation. This may have already been provided for in the budget.

An additional sum of Rs 1 lakh crore over and above the PM Gareeb Kalyan Scheme must be earmarked and transferred to states to supplement their efforts to cater to the immediate needs of the poor and informal sector workers.

Reddy said there is a need to accelerate infrastructure spend of Rs 1.7 lakh crore already allocated in the Budget to provide immediate impetus to the economy. A significant amount of this money can go towards low-cost housing and road construction.

"Linkage of Pradhan Mantri Gram Sadak Yojana and low-cost housing construction with MNREGA workers will have a multiplier effect on the economy by putting money in the hands of people and energising 200-odd sectors related to construction. This will give significant impetus to growth."

Reddy said all recovery is dependent on consumption stimulus and survival of businesses itself. A special package is required for airlines, airport developers, hospitality and tourism, retail and healthcare sectors.

For getting the industry back on track and moving, there needs to be a robust plan for phased opening up of the economy and re-starting growth. There is also a need to evaluate inter-twined supply chains to allow specific clusters or value chains to be opened, she said.

Sputnik News |

COVID-19: Long wait for India's malls, organised retail to spring back to Pre-Pandemic scale

Confirmed COVID-19 cases in India have surpassed the 50,000 mark, with 3,561 new cases and 89 deaths since Wednesday. Per the Ministry of Health and Family Welfare, COVID-19 has claimed 1,783 lives as India extended its lockdown until 17 May.

Located opposite the City Centre metro station in India’s Noida, Logix Mall once used to treat those de-boarding the late evening train with its radiance and bellowing music from its terrace bars. And in order to unwind, people would throng the mall's multiple bars, retail outlets, food courts, and cinema complexes.

But the last 43 days of the country's national lockdown have changed everything. Now an eerie silence prevails there. The contagious virus, it seems, has put a spoke in the wheels of India's $150 billion organised retail industry.

Malls and branded retailers are the two key aspects of India’s retail narrative. For mall owners and organised retailers, it is a colossal fight, opine industry players and analysts, as Prime Minister Narendra Modi's government has not allowed the opening of malls amid crowding concerns. Local liquor shops, however, have been allowed to resume operation.

The impact has been huge, with almost 600 malls spread across the country shut for over 40 days now and the prospects of their reopening in the near future are dim.

The possibility of 30 new shopping malls spanning 14 million square feet that were likely to be built this year has receded due to the pandemic.

With malls locked down, uncertainty looms large on the organised retail sector.

According to the Indian Brand Equity Foundation (IBEF), the Indian retail industry accounts for over 10 percent of the country’s Gross Domestic Product (GDP), the nation's total output of good and services, and around eight percent of employment.

So, while mall owners face the risk of losses on rent from organised retail, which itself is facing issues ranging from supply chain, to zero sales and staring at losses of about $10 billion, the entire retail ecosystem seems to be on the brink of collapse.

Putting the retail industry challenge into perspective, Govind Shrikhande, adviser and independent director told Sputnik, “The Indian retail industry has completely stopped as stores are closed due to the pandemic. The biggest challenge for organised retail is cash and working capital. Retail is not a big margin business. The earnings before interest depreciation and tax (EBIDTA) is about 6 percent in the sector and the net earnings is in the range of 2-3 percent normally. With the pandemic still raging and lockdown at malls continuing, the earnings are highly likely to go into the negative. Commercial rent liability combined with zero sales is dealing a double whammy to organised retail in the country".

Shrikhande, who was earlier with Shopper’s Stop – a multi-brand retail outlet from the real estate firm Raheja Group, says organised retail is a $150 billion industry in the country, $25 billion of which is the organised food sector.

"If you remove the food part, at $125 billion sales annually, the almost 45 days of lockdown must have wiped out close to $10-15 billion of the industry's value", Shrikhande added.

Rent that the retailers pay to mall owners, the supply chain, and staff salaries are the key concerns of retail brands in the country.

Aditya Birla Group has a retail network of 2,714 brand stores across 750 cities in the country. “It is present across 18,000+ multi-brand outlets and 5,000+ point of sales in department stores across India", says the company website.

Chairman and Managing Director of Vmart, Lalit Agarwal sums up the challenge very succinctly. “We are facing challenges on liquidity, staff payment, working capital, and inventory. We are also negotiating our rentals with mall owners as profitability has come down due to the pandemic", Agarwal told Sputnik.

With organised retail in the doldrums due to the impact of the virus and all hinting at a renegotiation of the rent, there will be a ripple effect on mall owners as they provide leases for large stores.

ICICI Securities, in a report in mid-March, predicted that mall operators will lose about 20-25 percent of their annual revenue because of the pandemic.

“Given the evolving situation with respect to COVID-19 across India, mall operators and their tenants/retailers potentially face losses in the March-June 2020 period", the ICICI Securities report said.

“However, in the case of an improved situation from the second quarter of the current financial year onwards (July 2020), we believe that consumers will flock back to malls".

“We derive comfort on this front from the fact that Tier I malls in India have now evolved into lifestyle destinations and present a clean, safe, and easily accessible option in India’s Tier I cities", it added.

Both mall operators and retail industry representatives, however, are apprehensive about a quick rebound, as they maintain that it will take time before pre-pandemic normalcy is attained pointing to a number of factors like fear of venturing out, desirability of non-essentials, and the general impact on the economy hurting the purchasing power of the individual.

During a webinar on the issue, Harshavardhan Neotia, former president of the Federation of Indian Chamber of Commerce and Industry (FICCI) said people are scared of “contact” activity due to the fear that they may touch infected surfaces.

“The challenge is complex. Today a large part of shopping is undesirable except medicine and essentials. COVID-19 has affected the economy as well as individuals. Until money comes back into the economy, people will not feel confident to go and buy products that the malls, eateries, and multiplexes provide. Of course the first thing is to open, which has to be closely followed by other things", said Neotia.

Varghese agrees: “Textile is under a discretionary category. The fact that we have not been able to open, means it will take a long time to get to normal. The answer to the question whether 100 percent of people will come back when the malls, retail stores open - is no. We should be thankful if we gain 60-70 percent of our operation by year's end".

China, which emerged as the epicentre of the pandemic, has witnessed a graded build up of footfall at public places, malls and retail outlets after their lockdown.

According to observations shared by the world's leading investment firm Blackstone in one webinar on Indian multi-brand retail, it was mentioned that even though 80-85 percent of restaurants and 90-95 percent of commercial assets are open in China, the footfall has seen a gradual increase. In some Chinese cities, 60 percent footfall has been attained. In India, the firm expects 80-90 percent footfall to be back by the festive season of Diwali (the biggest Indian festival) towards the end of the year.

The Economic Times |

Coronavirus impact on India's retail sector

The impact of the coronavirus pandemic and the lockdown it triggered is clearly visible in financial markets. But there is still no clarity on the deeper impact that it is having across businesses and industrial sectors. Based on assessments made by different analysts and industry body FICCI, here is an impact analysis on the retail sector.

1. Major loss of earnings, jobs

The outbreak of coronavirus is having a severe impact on people, economy and business. As responsible corporates, all retail players are adopting necessary preventive actions to ensure safety of their employees and customers. The end objective is to ensure easy and uninterrupted availability of essential food and grocery products at affordable prices so that people don’t panic. During these critical times, it is imperative for all stakeholders to come together. Given the widespread effect of Covid, business across sectors is looking gloomy, impacting economy at large. Shutting down of malls and shops has severely hurt business for all retailers. This could lead to major job losses as companies won’t be able to sustain this for too long.

Brokerage Emkay Global says Covid-19 disruption seems to be wide and deep, and unlike the demonetization, impact on consumer incomes appears significant with the hit on daily wagers and pay cuts across companies. Consumer demand, which was already slowing down before this disruption, is likely to weaken further, thereby reducing our growth forecasts.

Channel checks indicate severe disruption for consumer companies too with a sharp 50%+ drop in sales during the ongoing lockdown. While staples are relatively less affected and should recover, paints and retailers may see the impact continuing beyond the lockdown.

2. Major earnings cuts ahead

Emkay Global says the fall in crude prices and moderating agri-input prices should drive margin gains for most staples. But it cut earnings estimates by 3-15% due to the impact of the disruption and a slow recovery.

ET Retail |

Retailers want govt to bring back migrant workers to augment supply chain

Retailers and consumer companies want the government to run special trains and buses to bring back thousands of migrant workers to augment the currently hamstrung supply chain for essential items.

Also, retailers are requesting the government to allow fashion and luxury outlets, and even malls to open in low-exposure-risk areas, even as there are indications that the lockdown would be extended, but with a plan to gradually exit it.

The essential supply chain was severely disturbed in the first two weeks of the lockdown that began in late March to stem the Covid-19 pandemic. While thousands of migrant workers had left for their native places, causing a shortage of manpower, incidents of police beating retail staffers and preventing free movement of goods carriers came from various states, hurting supplies. Even today, supply of food and other essential offerings is curtailed with availabilities hovering around 50-70%, companies said.

The CII has asked the government to prioritise the return of truck drivers as the fleet of trucks in operation has been severely depleted.

“Truck availability is only at 15%-level and average hire rates are increased significantly and this leads to inflation,” a recommendation by the industry body to the government said. This is causing wastage of fruits and vegetables, leading to higher prices, it said.

On the other hand, retailers and malls are planning to restrict the number of shoppers at any point of time. Large retailers are also identifying separate rooms or areas to isolate people with Covid-19-like symptoms. They are looking to email or text bills to consumers, rather than handing out printouts, to minimise contacts.

“We have to make sure the mall is more hygienic, frequently sanitised every landing, have enough masks,” said Mukesh Kumar, the CEO of Infiniti that operates two malls in Mumbai. “We are looking at the option of limiting the number of footfalls into the malls also.”

Arvind Mediratta, the head of the Ficci retail committee, said the industry body had requested the state governments to operate limited number of public transportation like buses, allowing only essential service workers and pass holders to travel.

“Earlier, the PM has asked people not to overstep the Lakshman Rekha. Now the messaging has to change that many things are under control and companies have implemented a lot of safety measures,” said Mediratta, who heads Metro Cash & Carry in India. “The government should now send a subtle message to people in essential services to return to work.”

For the first four-six weeks after April 14, when the first phase of the lockdown would end, retailers said the government should allow up to 50% of the staff at any given time in any store or a factory, that too with strict implementation of the social distancing and hygiene norms.

Companies and retailers have also requested the government to include home utensils, baby products and stationery for students onto the list of essential items.

“Since people are increasingly working out of homes, so things like computers and mobile phones should also be included on the essentials list,” said Kumar Rajagopalan, the CEO of the Retailers Association of India.

The Economic Times |

Covid lockdown: Retailers want govt to bring back migrant workers to augment supply chain

Retailers and consumer companies want the government to run special trains and buses to bring back thousands of migrant workers to augment the currently hamstrung supply chain for essential items.

Also, retailers are requesting the government to allow fashion and luxury outlets, and even malls to open in low-exposure-risk areas, even as there are indications that the lockdown would be extended, but with a plan to gradually exit it.

The essential supply chain was severely disturbed in the first two weeks of the lockdown that began in late March to stem the Covid-19 pandemic. While thousands of migrant workers had left for their native places, causing a shortage of manpower, incidents of police beating retail staffers and preventing free movement of goods carriers came from various states, hurting supplies. Even today, supply of food and other essential offerings is curtailed with availabilities hovering around 50-70%, companies said.

The CII has asked the government to prioritise the return of truck drivers as the fleet of trucks in operation has been severely depleted.

“Truck availability is only at 15%-level and average hire rates are increased significantly and this leads to inflation,” a recommendation by the industry body to the government said. This is causing wastage of fruits and vegetables, leading to higher prices, it said.

On the other hand, retailers and malls are planning to restrict the number of shoppers at any point of time. Large retailers are also identifying separate rooms or areas to isolate people with Covid-19-like symptoms. They are looking to email or text bills to consumers, rather than handing out printouts, to minimise contacts.

“We have to make sure the mall is more hygienic, frequently sanitised every landing, have enough masks,” said Mukesh Kumar, the CEO of Infiniti that operates two malls in Mumbai. “We are looking at the option of limiting the number of footfalls into the malls also.”

Arvind Mediratta, the head of the FICCI retail committee, said the industry body had requested the state governments to operate limited number of public transportation like buses, allowing only essential service workers and pass holders to travel.

“Earlier, the PM has asked people not to overstep the Lakshman Rekha. Now the messaging has to change that many things are under control and companies have implemented a lot of safety measures,” said Mediratta, who heads Metro Cash & Carry in India. “The government should now send a subtle message to people in essential services to return to work.”

For the first four-six weeks after April 14, when the first phase of the lockdown would end, retailers said the government should allow up to 50% of the staff at any given time in any store or a factory, that too with strict implementation of the social distancing and hygiene norms.

Companies and retailers have also requested the government to include home utensils, baby products and stationery for students onto the list of essential items.

“Since people are increasingly working out of homes, so things like computers and mobile phones should also be included on the essentials list,” said Kumar Rajagopalan, the CEO of the Retailers Association of India.

The Economic Times |

E-grocers start utilising available resources of other e-commerce ventures to augment their last mile delivery

Food and grocery retailers and e-grocers have started to utilise available manpower resources of other e-commerce ventures to augment their last mile delivery to tide over the acute shortage of manpower.

Some e-grocers have also agreed to pick and deliver orders from local kiranas and supermarkets to customers, three industry executives said.

Large apparel and electronics brick-and-mortar retailers have also offered their available manpower to food and grocery players to help their in store operations and home delivery back-end, they said.

“Such sharing of manpower is the first such instance when the entire industry has come together forgetting rivalry to supply essentials to consumers with several migrant workers leaving the cities for their homes,” said Retailers Association of India (RAI) CEO Kumar Rajagopalan.

He said several of the food delivery apps and e-grocers have agreed to pick up essential orders from offline stores, from kiranas, local and large supermarkets, to deliver to consumers.

Spencer’s Retail and Nature’s Basket MD Devendra Chawla said new solutions to serve consumers are being tried like tying-up with e-commerce and logistics start-ups for delivery when manpower is reduced.

“The industry is also taking support of industry bodies like CII, FICCI and RAI to create a new ecosystem and making store as a platform for pickup and delivery of essentials,” he said.

Reliance Retail is utilising available manpower from within other formats, while it has received proposals from other retailers and e-commerce firms to work together and augment last mile. “These are tough times and any available resources will help,” CEO (grocery) Damodar Mall said.

RAI said around 25% of brick-and-mortar retail staff are coming over for work as of Saturday, while demand for food and grocery have peaked with the country on a nationwide lockdown hampering the movement of essentials.

Grofers CEO Albinder Dhindsa said the e-grocer has already started picking up and delivering orders from brick and mortar stores in Delhi and Lucknow. He said the company plans to expand this across the nation.

Grofers will also be using the delivery fleet of Swiggy and Zomato, industry executives said.

RAI has created WhatsApp groups with retailers, e-commerce firms, manufacturers and local administration where one can help another and forge partnerships. Even HR heads are discussing on the finer details to make these partnerships work, said Rajagopalan.

Swiggy, Zomato and Big Basket did not respond to queries from ET.

Several states have relaxed the operation of food delivery apps during the lock down, while other e-commerce delivery manpower will work under the retailer's rolls for the moment to ensure they are considered as essential service.

The Economic Times |

Retail Pooling: Online, offline firms share staff to deliver food, groceries

Food and grocery retailers and e-grocers have started to utilise available manpower resources of other e-commerce ventures to augment their last-mile delivery, to tide over an acute shortage of workers. Some e-grocers have also agreed to pick and deliver orders from local kiranas and supermarkets to customers, three industry executives said.

Leading national and local supermarkets as well as e-grocers like Grofers and BigBasket are going to partner with food delivery apps Swiggy and Zomato, and other available resources of ecommerce firms in fashion and other segments which have currently shut down operations, the executives said.

Large apparel and electronics brick-and-mortar retailers have also offered their available manpower to food and grocery players, to help their in-store operations and home delivery backend, they said.

“Such sharing of manpower is the first such instance when the entire industry has come together forgetting rivalry to supply essentials to consumers with several migrant workers (who often provided the last-mile services) leaving the cities for their homes,” Retailers Association of India (RAI) chief executive Kumar Rajagopalan said.

Spencer’s Retail and Nature’s Basket managing director Devendra Chawla said new solutions to serve consumers were being tried, like tying-up with ecommerce and logistics startups for delivery when manpower was less. “The industry is also taking support of industry bodies like the CII, FICCI and RAI to create a new ecosystem and making store as a platform for pickup and delivery of essentials,” he said.

Reliance Retail is utilising available manpower at other formats of the group, while it has received also proposals from other retailers and ecommerce firms to work together and augment lastmile services. “These are tough times and any available resources will help,” CEO (grocery) Damodar Mall said.

Grofers CEO Albinder Dhindsa said the e-grocer had already started picking up and delivering orders from brick-and-mortar stores in Delhi and Lucknow. The company plans to expand this across the nation, he added. Grofers has also tied up with Swiggy and Zomato to utilise their delivery fleet , an industry executive said.

Swiggy, Zomato and BigBasket did not respond to queries from ET. The retailers’ association said around 25% of brick-and-mortar retail staff were coming over for work as of Saturday, even as demand for food and grocery had peaked with the country on a lockdown hampering the movement of essentials.

The body has created WhatsApp groups with retailers, ecommerce firms, manufacturers and local administration where one can help another and forge partnerships. Even HR heads are discussing on the finer details to make these partnerships work, said Rajagopalan.

Telangana Today |

Retail industry to face financial crisis: Experts

The short-term impacts of Covid-19 are significant and continue to evolve along with the development of the disease. Public health concerns and travel restrictions have seriously impacted consumption activity and prompted consumers to avoid crowds and stick to daily necessities, thus impacting the retail sector.

Anshuman Magazine, chairman & CEO, India, South East Asia, Middle East & Africa, CBRE, told Telangana Today, “The recent rise in Covid cases could impact retail consumption as people avoid crowded areas, especially food and beverage areas, entertainment centres, shopping malls, amongst others.”

CBRE expects the outbreak to strengthen the importance of property management in shopping malls and retail stores in the coming years. Hygiene and other measures to ensure facilities are safe and clean for employees and customers will be top of mind.

Sharing the plight, Indraneel Majumdar, Head of Mall, Sarath City Capital Mall, said, “Owing to the lockdown, several of our member brands have written to us already saying that they will not be able to pay the rentals or revenue shares as the case may be, not for a month or two, but for a term. Terms may differ from brand to brand. Some are going up to September while others are going up to December. Compared to small retail stores, malls are taking a bigger hit. Economic crisis due to Covid could affect the retail sector till next year.”

Looking at the crisis, Retailers Association of India (RAI) has sought all the State governments to allow food and grocery stores within malls or outside, air-conditioned or not air-conditioned, small or large stores and online or offline to stay open during the lockdown period. RAI said that most of the State governments have agreed with its view that shutting of stores selling essential daily need items will cause inconvenience to citizens and may set off panic buying of daily need items, thereby creating a shortage for the needy.

Economic stimulus

The association observes that due to the mandatory closure of malls and retail stores across the country, retailers face imminent financial crisis/insolvency. As a result, the livelihoods of millions employed in retail are in peril.

RAI has also sought an immediate economic stimulus to ensure continuity of retail businesses and consumption in India and fiscal supports such as moratorium of 120 days for payment of installments and the interest of term loans, short-term loans, corporate loans, securitised loans, bonds, mortgages, debentures and general-purpose loans. It has also requested for wage subsidy and subsidy on utility bills.

Federation of Indian Chambers of Commerce and Industry notes shutting down of malls has severely hurt business for all retailers. The industry body has sought reduction of GST on essential food and grocery items and waiving off 0.1 per cent tax collected at source (TCS) provisions that will be effective April 1 till the nation tides over the current crisis. It emphasised that for consumer products to be readily available in the market, it is essential that the manufacturing facilities be kept open under the strictest of guidelines.

The Economic Times |

Covid-19: Goods locked, delivery down, relief in transit

Retailers in many cities across the country said on Wednesday that staff were stopped and manhandled by police, even as the central government reiterated that essential services should not face disruption from local authorities. "On the ground, the interpretation and the reaction is very different from what the centre and the state governments have specified," said Mohit Kampani, deputy managing director of More Retail, which operates supermarkets across India.

In a televised address to the nation on Tuesday, Prime Minister Narendra Modi announced a 21-day nationwide lockdown, in the country's biggest measure to fight the Covid-19 virus outbreak that has so far affected more than 300,000 people worldwide.

On Wednesday, retailers were busy video conferencing or meeting with police, municipal authorities in states and even calling on home ministry officials in New Delhi to find solutions to increasing incidents of alleged harassment, including forced closure of outlets and warehouses, and preventing retail staff from reaching stores. "Many of our employees are unable to reach stores as authorities have restricted their travel despite authorisation letters. In fact, there are a few markets where local authorities have asked stores to shut shop," said a Future Group spokesperson.

For example, the Big Bazaar hypermarket in Faridabad had to shut on Wednesday as police prevented staff from reaching the store. “In some states like Uttar Pradesh, even kirana (corner) stores were not allowed to open. So did Punjab which is very baffling,” said Arvind Mediratta, managing director of Metro Cash and Carry India. About eight Metro wholesale stores out of its total 28 were shut in many states.

“About 30% of our business comes from delivery, especially to the kiranas, but deliveries have been shut for the last 2-3 days because vehicles are either impounded or sent back by police,” Mediratta, who is also the head of industry chamber FICCI’s retail and internal trade committee, said. Food and grocery retail chain More said it was able to open 80% of its stores nationally on Wednesday. Stores in Punjab, however, were shut due to either difficulty in staff movement or because local authorities were not allowing to open outlets.

“The biggest issue is supply from our distribution centres to the store, with the trucks getting stopped by the police,” said Kampani. More has stopped selling all nonfood items and is currently focusing on 650 products for hypermarkets and 400 for supermarkets, which include packaged food, dairy, grocery, fruits and vegetables. The Retailers Association of India said incidents of manhandling of store staff by police were reported from Maharashtra, Andhra Pradesh, Uttar Pradesh, Punjab, and Gujarat. RAI has requested chief ministers and DGPs of these states to intervene to make sure essential goods are accessible.

Meanwhile, officials in Noida conducted conference calls with retailers and representatives from e-commerce companies, while the Gurugram Police tweeted on Wednesday that its officers had been directed to allow representatives of various companies, including Zomato, Flipkart, Amazon, Big Bazaar, Swiggy, Grofers, BigBasket and Milkbasket to operate.

The Economic Times |

Covid-19 lockdown: On day 1, government moves to fix supply chain hiccups

Central and state authorities were forced to step in to ensure that the supply of essentials such as food and medicines didn’t come to a complete halt after police enforcing the Covid-19 lockdown stopped trucks and delivery staff amid complaints of physical intimidation.

The country began the first day of a 21-day lockdown that was called by Prime Minister Narendra Modi with a disruption in the supply chain across the country. Following government assurances, ecommerce platforms such as Flipkart and Amazon are expected to resume delivery of groceries and essentials late on Wednesday or early Thursday to people dependent almost solely on home deliveries amid the shutdown.

The home ministry set up a control room to monitor the situation, while states were asked to allow the movement of goods and staff so that essentials reached consumers. States will draw up standard operating procedures and start helplines. Ecommerce companies said they would supply essential goods with minimum human contact. Governments also announced subsidised and free food supplies to the poor, many of whom have no source of livelihood.

Delhi lieutenant governor Anil Baijal appointed two nodal officials - representing the police and the local government - to address problems faced by goods and services, including interstate movement.

Fruit, Veggie Traders Seek Passes for Trucks

The Gurgaon police said on Wednesday that they would allow the representatives of companies such as Zomato, Flipkart, Amazon, Big Bazaar, Swiggy, Grofers, BigBasket and Milkbasket to operate. Noida authorities discussed the matter with retailers and ecommerce executives to arrive at a resolution.

In major fruit and vegetable markets, traders were in talks with authorities to issue passes for trucks and workers in the vital hubs that connect farmers with consumers. Traders in Delhi’s Azadpur Mandi said fruit and vegetable sales had fallen sharply but was expected to pick up in a day.

Information and broadcasting minister Prakash Javadekar told reporters after a cabinet meeting that the Centre and states will ensure the supply of essential goods to people. He also said the government will give 7 kg of foodgrains to every poor person a month at a concessional rate of Rs 2 per kg for wheat and Rs 3 per kg for rice.

Ecommerce deliveries will be ramped up to full capacity in another two-three days, executives said.

“We have been assured of the safe and smooth passage of our supply chain and delivery executives by local law enforcement authorities and are resuming our grocery and essentials services later today,” Flipkart Group CEO Kalyan Krishnamurthy said.

Reports throughout the day spoke of police and municipal indiscriminately obstructing all movement, including that of medicines, prompting the All India Organisation of Chemists and Druggists to issue a warning about stocks running low. Also hit was the supply of hydroxycholoroquine tablets that have been recommended for healthcare workers dealing with Covid-19 patients. It took two days for IPCA Labs to get permission to airlift the tablets for use by the central government.

Himachal Pradesh authorities had even asked Wallace Labs, another manufacturer of hydroxychloroquine tablets, to shut its plant although many states had called for supplies, said managing director Vinay Pinto.

Retailers in many cities reported that their workers were stopped and handled roughly by the police. “On the ground, the interpretation and the reaction is very different than what the Centre and the state governments have specified,” said Mohit Kampani, deputy managing director of More Retail, which operates supermarkets in various parts of India. More could not open 80% of its stores on Wednesday.

A Future Group spokesperson said many employees could not reach its stores as authorities restricted travel despite permission letters. For example, the Big Bazaar hypermarket in Faridabad had to stay closed on Wednesday as police prevented staff from getting to work.

“In some states like Uttar Pradesh, even kirana stores were not allowed to open…. So (also in) Punjab, which is very baffling,” said Arvind Mediratta, managing director of Metro Cash and Carry India and also the head of FICCI’s retail and internal trade committee. Eight Metro wholesale stores out of the total 28 across the country were shut.

Transportation was a key bottleneck as trucks struggled to get past state borders and police pickets.

“Our warehouses are stocked up but 90% of them are shut and we are not able to move the goods out,” said the CEO of an online retail company. “We are also facing a big issue of workers not coming in as they are scared of action by local authorities.”

The Retailers Association of India said manhandling of store staff by police was reported on Wednesday from Maharashtra, Andhra Pradesh, Uttar Pradesh, Punjab, and Gujarat. It has urged chief ministers and police chiefs of these states to intervene.

By Wednesday evening, there were signs of a change in the situation. A senior executive at a leading ecommerce company said things had started moving on the ground and with the support of central and state governments and local police he expected supplies to improve in two-three days.

Ecommerce companies Flipkart, Amazon and Snapdeal said they will prioritise delivery of essentials and non-essential orders will be fulfilled only after April 15.

“We will prioritise processing of essentials, like orders relating to personal and home hygiene, safety, among others,” said a Snapdeal spokesperson. “We will continue to accept other orders too and we will inform buyers that these will be delivered once movement restrictions are lifted.”

Online grocers BigBasket and Grofers expressed optimism with warehouses being allowed to stay open. However, they continued with their policy of declining fresh orders as they await full clarity before doing so, people aware of the matter told ET.

Flipkart was optimistic that deliveries would commence late Wednesday in Bengaluru followed by Delhi and NCR on Thursday morning. A senior executive said talks were going on with local authorities in Mumbai, Chennai and Hyderabad as well to kickstart delivery of groceries over the next few days.

Companies still want some clarity from government agencies on what goods will be termed as essentials as they look to service a larger range of items than just “food, pharmaceuticals and medical devices” that the Ministry of Home Affairs March 24 order said they’d be allowed to deliver.

ET Tech |

India stares at a crippling supply crisis

Will the lockdown create a supply shock that India simply can’t afford? On the very first day after administrations and security personnel around the country doubled down on keeping streets crowd-free, arbitrary police and district authority action and lack of staff created huge supply disruptions for consumers and even businesses deemed essential.

And it may get worse, unless clear directions are sent down to police and district authorities on the ground. ET reporters spoke to businesses and consumers across major metro cities to capture what is already looking like a major crisis.

The problem of availability of essential goods across offline and online channels is getting worse, according to consecutive surveys conducted by community platform LocalCircles.

The data shows that percentage of customers unable to buy essential goods through ecommerce services between March 20 and March 22 was 35%, and it shot up to 79% in the March 23-24 period. And 17% of customers were unable to buy essential goods at retail stores on March 20-22, and 32% on March 23-24.

Grofers CEO Albinder Dhindsa said in a tweet on Tuesday: “Our @grofers warehouse in Faridabad was closed by local law enforcement today. While we understand they are doing their duty, essential items will be denied to 20,000+ households in Faridabad and Delhi every day. We need help in sorting this out.”

A senior executive of a leading ecommerce firm said, “The only thing that can save us from a complete shutdown is a directive from the Prime Minister himself. We’ve tried everything from reaching out to all state secretaries, Director Generals of Police in states, but things don’t seem to be looking up.”

Vegetables, the key food group for Indians after grains and pulses, were in short supply in many retail outlets across cities. And many wholesale vegetable traders in key markets plan to stop operations for a few days from Wednesday even though mandis may remain formally open.

Traders say local authorities have held long discussions with them, and supplies are certainly slowing down. Retail traders who go to the mandis will face labour shortage and sharp fall in market arrivals of vegetables. This will likely worsen today’s situation when police in many places shut down vegetable retailers saying there was too much crowding.

Fish and meat processes have already been hit. Secretary of Howrah fish market in Bengal Syed Anwar Maqsood said loading of fish from Andhra Pradesh has completely stopped. “Scarcity is being felt in the market and from Wednesday fish prices will go up by 10-20%. If the state borders are sealed then fish arrival will stop completely. We will have to close down the market.”

Poultry Production Halved

In Kerala, there is a shortage of popular fish varieties like sardine and mackerel. Many fishing boats are idling. Poultry production had halved in the past month to 40 million birds. Now poultry feed is not available, so production can fall further.

Only big companies are processing poultry. The local governments that are not allowing transportation of poultry are the weakest link, says industry. Rajasthan - a major producer of mutton - isn’t sending any supplies. Prices in metros have risen from ₹400-500 per kg to over ₹700 now.

Bigger retailers faced worse problems. They reported cases of manhandling of store staff on Tuesday from many states. Several incidents of police crackdown on retail staff and closure of warehouses were reported in Ahmedabad, Bengaluru, Lucknow, Mumbai and many cities in Punjab.

Ahmedabad-based Osia Hypermarts said five of its stores have been shut by the police classifying them “malls”. Its owner said he was unable to convince the cops that his outlets were hypermarkets and not malls. “It is very difficult for staff to come to the store. They have been harassed and beaten up by police in various states,” said Arvind Mediratta, MD of Metro Cash and Carry India whose seven stores in Punjab, Gujarat, Uttar Pradesh and Andhra Pradesh have been closed due to police action.

He also said transporters supplying goods from Metro stores to their kirana clients have not been allowed to operate. “Even though the central government has issued advisory that food and grocery is an essential service, local police is behaving in a very high-handed fashion.”

Retailers said supplies of various essential products have come to a standstill as many states like Karnataka, Tamil Nadu and Union Territory of Delhi among others have sealed their borders and are hampering movement of trucks. Thousands of small and medium units dealing in flour, rice, dal, oils and sugar have also closed due to the high-handedness of the local authorities, they said.

“The inventory for basic commodities is running very low with most of the retailers,” said Mediratta, who is also the head of FICCI’s retail and internal trade committee.

Dairy firms are facing similar challenges in supply of milk and other dairy products, with several smaller vans getting stopped by police. Milk in tetra packs is sold out in several markets. India’s largest dairy firm Amul’s managing director RS Sodhi said the firm is working with the authorities to sort out the issues.

Ahead of the lockdown announcements by many states, ecommerce saw sharp spike in orders but started facing logistical difficulties in meeting the sudden surge in demand. Such platforms witnessed massive increase in absenteeism among the on-ground staff, as high as 75-80% for some large etailers.

Staffers were unable to come to work due to transport problems. And blockades at state borders led to new supplies being cut off and huge delays in deliveries to customers. Warehouses of ecommerce companies have been shut and even logistics providers like Delhivery, Amazon and Flipkart have halted offering their services to their sellers.

Online food delivery startups Swiggy and Zomato are operating with very few restaurants available on their platforms. Many consumers reported that police stopped delivery agents and asked them to return. Egrocer BigBasket has suspended operations temporarily in Mumbai and Delhi-NCR. The firm said local authorities imposed curbs on movement of goods despite clear guidelines from the Centre on allowing essential services. It’s no better for the pharma industry. Drugmakers are already facing disruption in their manufacturing supply chain and distribution channels within the country.

Cadila Healthcare chairman Pankaj Patel said the whole purpose of Prime Minister Narendra Modi’s video conference with the industry on Sunday was to ensure that there are no disruptions in the supply chain.

Yet days later, Department of Pharmaceuticals (DoP) had to write to all chief secretaries in states to facilitate smooth inter-state travel of workers and treat pharma activities as essential services. Pharma companies are requesting the Indian government to ease up lockdown for critical goods as they are stuck in transit due to curfew imposed in most parts of India.

A person who is a leading generic player in India said that restrictions on transportation within the country will lead to huge unavailability of medicines in days to come. “It is becoming difficult to transport these products from one place to another. There should be some clarity on this,” he said. The problem is not just the movement of medicines or active pharmaceutical ingredients (APIs) per say, but even the ancillary goods —chemicals, blister packaging material, caps, bottles and cartons which are materials intended for making finished product - required for medicine production.

Printers that manufacture packaging for medicines are shut, vehicles of suppliers of packaging materials are getting detained and the flight shutdown has led to goods being stuck in different parts of India that need to be airlifted. The problem is acute in hubs such as Baddi in Himachal Pradesh where many plants are located. “Several MNCs and local firms are trying to get the cabinet secretary to intervene. There is a last-mile disconnect that is hampering the trade,” said a lawyer representing several pharma associations.

Though firms are sitting on raw materials that can produce 10 crore tablets, lockdowns are making final production of these essentials difficult to complete.

The Economic Times |

Covid-19: Retailers say staff manhandled by police amid lockdown

Retailers in many cities said on Wednesday that staff were stopped and manhandled by police, even as the central government reiterated that essential services should not face disruption from local authorities.

“On the ground, the interpretation and the reaction is very different from what the centre and the state governments have specified,” said Mohit Kampani, deputy managing director of More Retail, which operates supermarkets across India.

In a televised address to the nation on Tuesday, Prime Minister Narendra Modi announced a 21-day nationwide lockdown, in the country’s biggest measure to fight the Covid-19 virus outbreak that has so far affected more than 300,000 people worldwide.

On Wednesday, retailers were busy video conferencing or meeting with police, municipal authorities in states and even calling on home ministry officials in New Delhi to find solutions to increasing incidents of alleged harassment, including forced closure of outlets and warehouses, and preventing retail staff from reaching stores.

"Many of our employees are unable to reach stores as authorities have restricted their travel despite authorisation letters. In fact, there are a few markets where local authorities have asked stores to shut shop," said a Future Group spokesperson.

For example, the Big Bazaar hypermarket in Faridabad had to shut on Wednesday as police prevented staff from reaching the store.

“In some states like Uttar Pradesh even kirana stores were not allowed to open…. So did Punjab… which is very baffling,” said Arvind Mediratta, MD of Metro Cash and Carry India. About eight Metro wholesale stores out of the total 28 were shut in many states. “About 30% of our business comes from delivery especially to the kiranas but deliveries have been shut for the last two-three days because vehicles are either impounded or sent back by police,” said Mediratta who is also the head of FICCI’s retail and internal trade committee.

Food and grocery retail chain More said it was able to open 80% of its stores nationally on Wednesday. Stores in Punjab, however, were shut due to either difficulty in staff movement or because local authorities were not allowing to open outlets.

“The biggest issue is supply from our distribution centres to the store, with the trucks getting stopped by the police,” said Kampani.

More has stopped selling all non-food items and is currently focusing on 650 products for hypermarkets and 400 for supermarkets, which include packaged food, dairy, grocery, fruits and vegetables.

The Retailers Association of India said incidents of manhandling of store staff by police were reported from Maharashtra, Andhra Pradesh, Uttar Pradesh, Punjab, and Gujarat. RAI has requested chief ministers and DGPs of these states to intervene to make sure essential goods are accessible.

Meanwhile, officials in Noida conducted conference calls with retailers and representatives from e-commerce companies, while the Gurugram Police tweeted on Wednesday that its officers had been directed to allow representatives of various companies, including Zomato, Flipkart, Amazon, Big Bazaar, Swiggy, Grofers, BigBasket and Milkbasket to operate.

Inc42 |

#StartupsVsCovid19: BigBasket, Grofers back on track after PMO meet

After cases of delivery-partners from BigBasket and Grocers being halted by law-enforcement agencies, citing the nationwide lockdown, online grocery selling platforms are now seeking help from the Prime Minister’s Office (PMO) and state governments.

According to an ET report, top officials of these companies along with industry bodies such as the Federation of Indian Chambers of Commerce & Industry (FICCI) and Confederation of Indian Industry (CII) have requested PMO and other authorities to bring clearer directives for law enforcement agencies to restart their operations amid the nation-wide lockdown.

The companies are expecting the government to take effective measures from Wednesday (March 25). Prior to this, both Grofers and BigBasket have reported that law enforcement agencies were harassing delivery-partners leading to the cancellation of lakhs of orders.

Additionally, police departments in various states even temporarily locked down the warehouses of these companies. While six warehouses of Grofers were shut down, BigBasket’s warehouses were locked down by local authorities in Hyderabad, Chandigarh, Patna, Pune, and Kochi. As a result, Grofers had to rescheduled over 260K orders. On the other hand, over 100K orders of BigBasket were also impacted because of the lockdown situation.

Inc42 |

Amazon cancels non-priority orders to deliver essentials on time

As India entered the 21-day lockdown period to prevent the spread of coronavirus, ecommerce players are temporarily suspending their operations or limiting it to only essential items. Amazon India has also notified consumers that it’ll only process orders which are essential in these times.

In a blog post, Amazon India said that the company is working to provide essential products and services that its customers need at this time. Amazon said that it is getting increased demand for priority products and important services so it prioritising its operations to deliver products such as household staples, packaged food, health care, hygiene, personal safety and other high priority products.

With less workforce working to meet the demand for essential products, the decision will also help Amazon to protect its employees from the deadly virus. While Prime Minister Narendra Modi had called for a 21-day lockdown, Amazon didn’t clarify when it will start processing non-essential orders.

On the website, the company is currently selling products listed under categories like personal hygiene, grocery, home cleaning, health and fitness, and books. It is processing mobile and DTH recharges as well. For existing orders, Amazon is contacting its customers to avail a full refund on the order.

Amazon’s competitor Walmart-owned Flipkart, previously, temporarily suspended all operations and services. But after hours of the announcement, the company said that it is restarting its grocery delivery service Supermart in Bengaluru, Delhi NCR, Mumbai, Chennai, and Hyderabad.

Not able to deliver essentials

Amid this lockdown situation, most of the ecommerce players are facing disruptions in the delivery of even essential items. BigBasket and Grofers have reported that their delivery partners were stopped at beaten by law enforcement agencies, citing lockdown, in many cities across the country.

Also, police departments in many cities also temporarily locked down many warehouses of these companies. This led to postponement or cancellation of lakhs of online grocery orders placed of BigBasket and Grofers.

Both these companies have raised this issue to many central and state governments. Recently, BigBasket and Grofers also held discussions with the officials of the Prime Minister office. Besides them, industry bodies like FICCI and CII have also reached out to government offices so that these companies don’t face any disruptions in the delivery of essential goods.

As a result, some state and city departments have come up with unique solutions to facilitate the delivery of online grocery orders. For instance, the Delhi government has launched electronic curfew passes to allow these delivery-partners to easily pass through police checkpoints.

The Times of India |

Flipkart hits temporary pause, Amazon's grocery service down too

E-commerce operations came to a grinding halt on Wednesday morning as two of the largest e-commerce platforms Flipkart and Amazon India virtually shut operations here due to on-ground difficulties to source products from warehouses and deliver them to consumers. This comes at a time when India is in its day one of 21-day lockdown and people are in panic to secure adequate essentials.

Flipkart, which is owned by US-based retailer Walmart, told its users on its platform that it is temporarily suspending its services on Wednesday. “Flipkart has temporarily suspended orders as we assess the possibilities of operating in the lockdown. We are prioritising the safety of our delivery executives and seeking the support of the local governments & police authorities to meet the needs of our customers as they stay home during this lockdown,” a spokesperson of Flipkart said.

Amazon India had told TOI on Monday that it was prioritising delivery of essential goods like household staples, health and hygiene products, sanitisers, baby formula, and medical supplies. It has disabled purchase of other products temporarily on its platform.

Incidentally, two of the most critical services of Amazon that deliver essentials---Pantry and Amazon Fresh, aren’t working either. An Amazon India spokesperson did not immediately respond to TOI’s query on the matter.
Online grocer Bigbasket also tweeted saying it was not operational due to restrictions imposed by local authorities on movement of goods in spite of clear guidelines provided by central authorities to enable essential services.

In the Wednesday edition, TOI reported saying the top executives of e-commerce firms, along with help of industry bodies like FICCI and CII escalated these issues to the Prime Minister's Office (PMO) and state governments, with hopes that operations will start stabilising and orders will get fulfilled in the next 24 hours. These companies have had to reschedule or cancel lakhs of orders in the last 48 hours.

“Practically, it looks like it might be another two days before our staff could deliver normally, across the country,” a person aware of the goings-on said.

TOI has been reporting on how delivery executives have been beaten up with serious injuries while delivering essentials across the country. Prime Minister Narendra Modi, in his speech to the nation on Tuesday night, said essential services should be allowed to continue but platforms are facing issues forcing them to stop operations altogether as it puts safety of the delivery staff at serious risk.

ET Retail |

Retailers facing disruption in service as local authorities creating hurdles

Retailers in many cities said on Wednesday that staff were stopped and manhandled by police, even as the central government reiterated that essential services should not face disruption from local authorities.

“On the ground, the interpretation and the reaction is very different from what the centre and the state governments have specified,” said Mohit Kampani, deputy managing director of More Retail, which operates supermarkets across India.

In a televised address to the nation on Tuesday, Prime Minister Narendra Modi announced a 21-day nationwide lockdown, in the country’s biggest measure to fight the Covid-19 virus outbreak that has so far affected more than 300,000 people worldwide.

On Wednesday, retailers were busy video conferencing or meeting with police, municipal authorities in states and even calling on home ministry officials in New Delhi to find solutions to increasing incidents of alleged harassment, including forced closure of outlets and warehouses, and preventing retail staff from reaching stores.

"Many of our employees are unable to reach stores as authorities have restricted their travel despite authorisation letters. In fact, there are a few markets where local authorities have asked stores to shut shop," said a Future Group spokesperson.

For example, the Big Bazaar hypermarket in Faridabad had to shut on Wednesday as police prevented staff from reaching the store.

“In some states like Uttar Pradesh even kirana stores were not allowed to open…. So did Punjab… which is very baffling,” said Arvind Mediratta, MD of Metro Cash and Carry India. About eight Metro wholesale stores out of the total 28 were shut in many states. “About 30% of our business comes from delivery especially to the kiranas but deliveries have been shut for the last two-three days because vehicles are either impounded or sent back by police,” said Mediratta who is also the head of FICCI’s retail and internal trade committee.

Food and grocery retail chain More said it was able to open 80% of its stores nationally on Wednesday. Stores in Punjab, however, were shut due to either difficulty in staff movement or because local authorities were not allowing to open outlets.

“The biggest issue is supply from our distribution centres to the store, with the trucks getting stopped by the police,” said Kampani.

More has stopped selling all non-food items and is currently focusing on 650 products for hypermarkets and 400 for supermarkets, which include packaged food, dairy, grocery, fruits and vegetables.

The Retailers Association of India said incidents of manhandling of store staff by police were reported from Maharashtra, Andhra Pradesh, Uttar Pradesh, Punjab, and Gujarat. RAI has requested chief ministers and DGPs of these states to intervene to make sure essential goods are accessible.

Meanwhile, officials in Noida conducted conference calls with retailers and representatives from e-commerce companies, while the Gurugram Police tweeted on Wednesday that its officers had been directed to allow representatives of various companies, including Zomato, Flipkart, Amazon, Big Bazaar, Swiggy, Grofers, BigBasket and Milkbasket to operate.

The Hindu Business Line |

By March, consumers can expect price hikes and less choices on retail shelves

Consumers will need to brace themselves for price hikes and may see fewer choices on the retail shelves in terms of models for certain appliance products in the coming months.

As Indian consumer durable makers grapple with supply chain disruptions due to the novel coronavirus outbreak, an immediate impact is likely to be more evident in segments such as as air-conditioners and LED TVs by next month.

Sources said that overall durable industry is bracing for production cuts in the range of 20-40 per cent. While industry players said on an average a price hike of 3-5 per cent across appliances is inevitable, certain players on conditions of anonymity said that price hikes on ACs could be as high as 6-7 per cent during the peak summer months, if the issues in China persists.

Santosh Salian, Product Group Head-Air Conditioners, Godrej Appliances, said, “The March-April period is critical for the air-conditioners segment. With the current situation, customers may begin seeing shortages on the retail shelves for certain models of ACs by mid-March. In fact, consumers, who may still be undecided about their AC purchases, should go ahead and make the purchases for the summer season.”

“In addition, the industry on an average is expected to hike prices of ACs by 3-5 per cent. This is due to the hike in custom duty on certain critical components used to make ACs as well as the increase in ocean freight charges due to the challenging situations for shipments arising out of the outbreak,” Salian added.

Companies are trying to look at measures to tide over the component situation which may differ from each company’s inventory and supply chain management strategy. Kanwaljeet Jawa, CEO & Managing Director of Daikin India, said, “Price hike of about 3-5 per cent will happen due to the ongoing macro-economic and currency exchange conditions. We, however, are hopeful of supporting our aim for double-digit growth this summer season through sourcing of components from alternate markets.”

Manish Sharma, President & CEO, Panasonic India, and Chairperson for Electronics Manufacturing Committee, FICCI, added, “To meet the demand, we may need to airlift components from China in the near future as the sea route will further delay production.”

While some factories have resumed production in China, it may take longer than anticipated for full scale production and shipments to resume. Eric Braganza, President, Haier India, said: “Shortage of components is being anticipated by third-week of March, if the situation persists. The industry will require government’s support for quicker clearances at customs for shipments coming in from China.”

Already input prices for many critical components for appliances across the sectors have gone up dramatically. Avneet Singh Marwah, CEO, SPPL, brand licensee for Thomson and Kodak TVs in India, said that prices of open cell panels prices have spiked by 20 per cent and a further increase in March is more likely. He said industry could hike prices for smaller sizes of TVs by 10 per cent and it could be even higher for large-size TVs.

Retail4Growth |

Retail brands react to Union Budget 2020

Finance Minister Nirmala Sitharaman presented her second Budget in the midst of tough economic conditions, announcing a plethora of measures to address different aspects namely economic development, social empowerment and the aspirational needs of the common man. Here’s a look at how a few retail brands have reacted to Union Budget 2020:

Sudhanshu Agarwal, Founder & Director, Citykart:

“The announcements made by the government in Union Budget 2020 are a promising move to boost the income and purchasing power of people. So far, the rollout of GST has resulted in gains of about Rs 1 lakh crore to consumers, which is likely to increase further with revised GST laws being implemented from April 2020. Simplification of GST norms will be significant in inspiring consumer demand & consumption and spur industrial growth. Additionally, allocation of Rs 100 lakh crore for infrastructure development also opens growth prospects for the brands in non-metro cities. However, we feel specific measures pertaining to the retail sector have still not been fully addressed in the budget.”

Ramesh Kaushik, VP - Brand Experience, Blackberrys:

"The government remains committed to accelerating consumption in Budget 2020. Government measures of reducing corporate tax and initiatives to boost MSME sector will definitely help accelerate industrial and corporate growth in the country. Measures like simplifying GST and income tax relief are sure to give a requisite push to consumer consumption and demand thereby accelerating growth across industries. Additionally, the allocation of funds for infrastructural development is a welcome move clearing path for expansion. We expect more measures/announcements specific to the retail industry from the government in the coming future that will give the right impetus to the industry."

Arjun Ranga, Managing Director, Cycle Pure Agarbathies:

“The policy reforms announced by the Finance Minister will surely boost our economy and enhance the purchasing power of the common man. Steps taken towards financial inclusion, digitization, employment generation, and tax deductions in Budget 2020 will definitely help us grow exponentially.

Entrepreneurship has always been in our country's DNA and the government's proposition of providing a single e-market platform, subordinate debt schemes and audit exemption from Rs 1 crore to Rs 5 crore look promising for the MSMEs across the country. We also appreciate the Government's vision to generate employment especially in rural areas, and their initiatives towards sustainable infrastructural development.”

Mukesh Kumar, CEO, Infiniti Mall:

“The reduced income tax slabs announced in the Budget 2020 will provide some relief to the common citizen. It will help put more disposable income in their hands thus enabling them to purchase more and improve their standard of living. We believe this inflow of cash in retail will boost the sector significantly. We were looking forward to some reforms in the retail sector. Nevertheless, this has been a good budget.”

Manish Sharma, President & CEO, Panasonic India & SA, Chairperson -Electronics & Manufacturing Committee, FICCI; Co-Chair FICCI Energy Storage Committee:

“The second Union Budget will help iron out some concerns for the Indian economy related to manufacturing, ease of doing business leading to ‘Make in India’. From a consumer electronics industry perspective, the decision to encourage domestic manufacturing of mobiles and electronic goods in India is a welcome move while a definitive timeline would have helped further boost the industry sentiments. It is one of the vital steps towards establishing a robust, ecosystem for domestic manufacturing while also giving a boost to exports.

Also, the Government push on enabling technology with regard to the development of 5 new smart cities, setting up of data center parks, investment in quantum technology, will help establish India as new age economy. With the increased focus of Panasonic on developing smart business solutions, we see a role for ourselves in driving this agenda.”

Kamal Nandi, President – CEAMA and Business Head & Executive Vice President – Godrej Appliances:

“We welcome the amendment made by the government to boost domestic manufacturing and attract large investments in the electronics value chain. CEAMA is committed to promoting indigenous manufacturing of appliances and consumer electronics in the country and the announcements in this budget shall provide the necessary boost to the ‘Make in India’ initiative.

The scheme focused on encouraging the manufacture of mobile phones, electronic equipment and semi-conductor packaging will benefit the electronics industry at large.

The duty increases on certain components like compressors and motors and in some cases on finished goods will help to further develop the manufacturing ecosystem in the country in the long run and is aligned to the Make in India initiative. However, the move is expected to result in some price escalation in the short run, on products like Refrigerators, Air Conditioners, Coolers, Washing machines, Air Purifier and Chest Freezers.

Government's continued attention towards skilling especially new-age skill sets such as AI, Robotics will help improve the quality and quantity of skilled labour - critical to industrial growth. Additionally, taking electricity to every household by promoting ‘smart metering’ will be a great step as it will result in a direct and positive impact on the consumer durables sector. Also, this would give consumers the freedom to choose the supplier and rate as per their requirements.”

Puneet and Yatin Jain, Directors, Odhni:

"The 2020 budget presented by the honourable minister for finance will set our economy on the right path in the new decade and for many decades to come if fully implemented. For instance, when you take a look at new initiative proposed by the FM termed the subordinate debt for Entrepreneurs, then the extension of debt restructuring from by another year from which more than 5 lakh of MSME benefited last year; you will see that the vision behind the budget is great for start-ups and therefore great for our budding labour force and economy. The objective of the administration to increase imports under Free Trade Agreements and the proposed increase in Customs Duty on some imported items such as footwear and furniture will boost local manufacturing and enhance our foreign exchange advantage"

Nidhi Yadav, Creative Head & Founder, AKS Clothings:

"No doubt, the most commendable effort of the present administration towards boosting local manufacturing and startups is contained in the proposed 2020 budget announced by the honourable minister for finance. The new initiatives contained in the new budget, such as the plan for NBFCs to increase invoicing to MSMEs and the plan to increase the interest subvention scheme to MSMEs by a year will increase productivity in both our local manufacturing and service industries. In a country where MSMEs is responsible for about 45% of manufacturing, 40% of exports, and 28% of total GDP; if the above initiatives proposed in this budget is faithfully implemented with no political undertones, it will not only lead to sustained economic growth, but it will also lead to an increased rate of economic growth."

India Education Diary |

Quick notification of e-pharmacy rules needed: FICCI

The growth of internet has given rise to various technology driven models to access and serve consumers in a fast-paced and most efficient way. A recent innovation that has positioned itself as an attractive model in the healthcare space is e-Pharmacy, which in a span of just 4 years, is successfully catering to a huge number of consumers across the country. Federation of Indian Chambers of Commerce & Industry (FICCI) has been actively working to drive innovative models for healthcare access. FICCI has been dynamically involved in the policy, strategy and capacity building for this very important sector. The Chamber also supported the industry to come up with a ‘Code of Conduct’ for e-Pharmacies in the country to ensure proper compliance and high standards of operation and ensure there is no compromise in patient safety.

e-Pharmacies operate on the inspiration taken from Prime Minister Mr Narendra Modi’s vision of ‘Digital India’. Currently, there are 50+ start-ups operating in e-Pharmacy space in the country, which provides quality and affordable medicines to about 50 lakh patients per month across the country and has served patients across 19000 + PIN codes. About 30,000 skilled professionals are employed by the sector. e-Pharmacy sector has attracted Rs 4000 crore plus in FDI from some of the top global investors, and another Rs 2000 crore is expected in the next 2 to 3 years. Thus, the sector has huge potential to attract FDI, which directly contributes towards the economic development of the country. Moreover, in e-Pharmacies, all transactions have a complete digital trail and can be fully tracked bringing transparency in pharma supply chain. Every order dispensed through e-Pharmacy is against a prescription and has a valid bill, therefore, tax to the government is paid in full.

e-Pharmacy is well covered under existing laws. There is no violation of any existing act and rules in current e-Pharmacy model. However, there are certain difficulties that the sector has been facing towards ease of doing business due to regulatory uncertainty. This is because of the pending Draft e-Pharmacy Rules. e-Pharmacy Draft Rules Provide Sector Specific e-Commerce regulations – aim to harmonize existing laws/guidelines. This is similar to other sectors like FSSAI Guidelines for e-Commerce Food Operators.

The delay in the notification of e-Pharmacy draft rules is causing confusion and anxiety for all the stakeholders involved in digital health ecosystem.

Mr Prashant Tandon, Chairperson, FICCI e-Pharmacy Working Group, said, “e-Pharmacies abide by FICCI Code of conduct for e-Pharmacies, and comply with the laws of the land. All the orders for prescription-based medicines are processed only against a copy of valid prescription and are dispensed by a licensed pharmacy having a registered pharmacist. e-Pharmacies strictly do not accept orders for habit forming medicines, narcotics, or any other sensitive medicines. Additionally, given the importance of the e-Pharmacy sector globally, several large investors have recently reached out to the e-Pharmacy players, expressing concern about the general investment and regulatory climate in India and have asked for clarifications. Given the government’s solid track record in making India ‘Open for Business’ we have been trying to allay their fears”.

e-Pharmacies in the country align very well with the national development objectives. It has also been observed that growth of e-Commerce and retail are complementary and reinforce each other. By leveraging the technology in a smart way and under appropriate regulatory control, the-Pharmacy sector has scope of adding immense value to the existing pharmacy retail industry, and also the overall healthcare sector. However, the delay in notifying the e-Pharmacy rules is causing a lot of issues for the e-Pharmacy players in terms of ease of doing business, as a simple and clear regulatory pathway is a prerequisite for innovation to thrive in this important sector. FICCI is committed towards working with the government for ensuring that patients across the country have access to quality and affordable medicines and healthcare through a very efficient supply chain. We hope the government would take into account the importance of digitization in healthcare space which eventually leads to an empowered consumer, and we request the government to notify the Draft e-Pharmacy Rules at the earliest.

The Economic Times |

Delay in notification of e-pharmacy draft rules causing concern in the sector: FICCI

The delay in notification of e-pharmacy draft rules is causing anxiety among stakeholders involved in digital health ecosystem, industry body FICCI said on Thursday. There is no violation of any existing act and rules in current e-pharmacy model. However, there are certain difficulties that the sector has been facing towards ease of doing business due to regulatory uncertainty, FICCI said in a statement.

This is because of the pending draft e-pharmacy rules. The draft rules provide sector specific e-commerce regulations with aim to harmonise existing laws/guidelines, it added.

"The delay in the notification of e-pharmacy draft rules is causing confusion and anxiety for all the stakeholders involved in digital health ecosystem," the statement said.

By leveraging the technology in a smart way and under appropriate regulatory control, the e-pharmacy sector has scope of adding immense value to the existing pharmacy retail industry, and also the overall healthcare sector, it added.

Stating that e-pharmacies comply with the laws of the land, FICCI e-Pharmacy Working Group Chairperson Prashant Tandon said, "All the orders for prescription-based medicines are processed only against a copy of valid prescription and are dispensed by a licensed pharmacy having a registered pharmacist."

Currently, there are over 50 start-ups operating in e-pharmacy space in the country, providing quality and affordable medicines to about 50 lakh patients per month across the country, the statement said.

About 30,000 skilled professionals are employed by the sector. The e-pharmacy sector has attracted over Rs 4,000 crore in FDI from some of the top global investors, and another Rs 2,000 crore is expected in the next 2 to 3 years, it added.

Financial Express |

Delay in notification of e-pharmacy draft rules causing concern in the sector: FICCI

The delay in notification of e-pharmacy draft rules is causing anxiety among stakeholders involved in digital health ecosystem, industry body FICCI said on Thursday. There is no violation of any existing act and rules in current e-pharmacy model. However, there are certain difficulties that the sector has been facing towards ease of doing business due to regulatory uncertainty, FICCI said in a statement. This is because of the pending draft e-pharmacy rules. The draft rules provide sector specific e-commerce regulations with aim to harmonise existing laws/guidelines, it added.

“The delay in the notification of e-pharmacy draft rules is causing confusion and anxiety for all the stakeholders involved in digital health ecosystem,” the statement said. By leveraging the technology in a smart way and under appropriate regulatory control, the e-pharmacy sector has scope of adding immense value to the existing pharmacy retail industry, and also the overall healthcare sector, it added.

Stating that e-pharmacies comply with the laws of the land, FICCI e-Pharmacy Working Group Chairperson Prashant Tandon said, “All the orders for prescription-based medicines are processed only against a copy of valid prescription and are dispensed by a licensed pharmacy having a registered pharmacist.”

Currently, there are over 50 start-ups operating in e-pharmacy space in the country, providing quality and affordable medicines to about 50 lakh patients per month across the country, the statement said. About 30,000 skilled professionals are employed by the sector. The e-pharmacy sector has attracted over Rs 4,000 crore in FDI from some of the top global investors, and another Rs 2,000 crore is expected in the next 2 to 3 years, it added.

Business Standard |

Delay in notification of e-pharmacy draft rules causing concern in the sector: FICCI

The delay in notification of e-pharmacy draft rules is causing anxiety among stakeholders involved in digital health ecosystem, industry body FICCI said on Thursday.

There is no violation of any existing act and rules in current e-pharmacy model. However, there are certain difficulties that the sector has been facing towards ease of doing business due to regulatory uncertainty, FICCI said in a statement.

This is because of the pending draft e-pharmacy rules. The draft rules provide sector specific e-commerce regulations with aim to harmonise existing laws/guidelines, it added.

"The delay in the notification of e-pharmacy draft rules is causing confusion and anxiety for all the stakeholders involved in digital health ecosystem," the statement said.

By leveraging the technology in a smart way and under appropriate regulatory control, the e-pharmacy sector has scope of adding immense value to the existing pharmacy retail industry, and also the overall healthcare sector, it added.

Stating that e-pharmacies comply with the laws of the land, FICCI e-Pharmacy Working Group Chairperson Prashant Tandon said, "All the orders for prescription-based medicines are processed only against a copy of valid prescription and are dispensed by a licensed pharmacy having a registered pharmacist."

Currently, there are over 50 start-ups operating in e-pharmacy space in the country, providing quality and affordable medicines to about 50 lakh patients per month across the country, the statement said.

About 30,000 skilled professionals are employed by the sector. The e-pharmacy sector has attracted over Rs 4,000 crore in FDI from some of the top global investors, and another Rs 2,000 crore is expected in the next 2 to 3 years, it added.

Devdiscourse |

FICCI supports industry to come up with 'Code of Conduct' for e-Pharmacies

The growth of the internet has given rise to various technology-driven models to access and serve consumers in a fast-paced and most efficient way. A recent innovation that has positioned itself as an attractive model in the healthcare space is e-Pharmacy, which in a span of just 4 years, is successfully catering to a huge number of consumers across the country. Federation of Indian Chambers of Commerce & Industry (FICCI) has been actively working to drive innovative models for healthcare access. FICCI has been dynamically involved in the policy, strategy and capacity building for this very important sector. The Chamber also supported the industry to come up with a 'Code of Conduct' for e-Pharmacies in the country to ensure proper compliance and high standards of operation and ensure there is no compromise in patient safety.

e-Pharmacies operate on the inspiration taken from Prime Minister Mr. Narendra Modi's vision of 'Digital India'. Currently, there are 50+ start-ups operating in e-Pharmacy space in the country, which provides quality and affordable medicines to about 50 lakh patients per month across the country and has served patients across 19000 + PIN codes. About 30,000 skilled professionals are employed by the sector. The e-Pharmacy sector has attracted Rs 4000 crore plus in FDI from some of the top global investors, and another Rs 2000 crore is expected in the next 2 to 3 years. Thus, the sector has huge potential to attract FDI, which directly contributes towards the economic development of the country. Moreover, in e-Pharmacies, all transactions have a complete digital trail and can be fully tracked bringing transparency in the pharma supply chain. Every order dispensed through e-Pharmacy is against a prescription and has a valid bill, therefore, tax to the government is paid in full.

e-Pharmacy is well covered under existing laws. There is no violation of any existing act and rules in the current e-Pharmacy model. However, there are certain difficulties that the sector has been facing towards ease of doing business due to regulatory uncertainty. This is because of the pending Draft e-Pharmacy Rules. e-Pharmacy Draft Rules Provide Sector-Specific e-Commerce regulations - aim to harmonize existing laws/guidelines. This is similar to other sectors like FSSAI Guidelines for e-Commerce Food Operators.

The delay in the notification of e-Pharmacy draft rules is causing confusion and anxiety for all the stakeholders involved in the digital health ecosystem.

Mr. Prashant Tandon, Chairperson, FICCI e-Pharmacy Working Group, said, "e-pharmacies abide by FICCI Code of conduct for e-Pharmacies, and comply with the laws of the land. All the orders for prescription-based medicines are processed only against a copy of the valid prescription and are dispensed by a licensed pharmacy having a registered pharmacist. e-Pharmacies strictly do not accept orders for habit-forming medicines, narcotics, or any other sensitive medicines. Additionally, given the importance of the e-Pharmacy sector globally, several large investors have recently reached out to the e-Pharmacy players, expressing concern about the general investment and regulatory climate in India and have asked for clarifications. Given the government's solid track record in making India 'Open for Business' we have been trying to allay their fears".

e-Pharmacies in the country align very well with the national development objectives. It has also been observed that the growth of e-Commerce and retail are complementary and reinforce each other. By leveraging the technology in a smart way and under appropriate regulatory control, the the-Pharmacy sector has the scope of adding immense value to the existing pharmacy retail industry, and also the overall healthcare sector. However, the delay in notifying the e-Pharmacy rules is causing a lot of issues for the e-Pharmacy players in terms of ease of doing business, as a simple and clear regulatory pathway is a prerequisite for innovation to thrive in this important sector. FICCI is committed to working with the government for ensuring that patients across the country have access to quality and affordable medicines and healthcare through a very efficient supply chain. We hope the government would take into account the importance of digitization in healthcare space which eventually leads to an empowered consumer, and we request the government to notify the Draft e-Pharmacy Rules at the earliest.

Business Insider |

Delay in notification of e-pharmacy draft rules causing concern in the sector: FICCI

The delay in notification of e-pharmacy draft rules is causing anxiety among stakeholders involved in digital health ecosystem, industry body FICCI said on Thursday.

There is no violation of any existing act and rules in current e-pharmacy model. However, there are certain difficulties that the sector has been facing towards ease of doing business due to regulatory uncertainty, FICCI said in a statement.

This is because of the pending draft e-pharmacy rules. The draft rules provide sector specific e-commerce regulations with aim to harmonise existing laws/guidelines, it added.

"The delay in the notification of e-pharmacy draft rules is causing confusion and anxiety for all the stakeholders involved in digital health ecosystem," the statement said.

By leveraging the technology in a smart way and under appropriate regulatory control, the e-pharmacy sector has scope of adding immense value to the existing pharmacy retail industry, and also the overall healthcare sector, it added.

Stating that e-pharmacies comply with the laws of the land, FICCI e-Pharmacy Working Group Chairperson Prashant Tandon said, "All the orders for prescription-based medicines are processed only against a copy of valid prescription and are dispensed by a licensed pharmacy having a registered pharmacist."

Currently, there are over 50 start-ups operating in e-pharmacy space in the country, providing quality and affordable medicines to about 50 lakh patients per month across the country, the statement said.

About 30,000 skilled professionals are employed by the sector. The e-pharmacy sector has attracted over Rs 4,000 crore in FDI from some of the top global investors, and another Rs 2,000 crore is expected in the next 2 to 3 years, it added.

Health Wire |

Quick notification of rules needed, ‘FICCI on e-Pharmacy’

The growth of internet has given rise to various technology driven models to access and serve consumers in a fast-paced and most efficient way.

A recent innovation that has positioned itself as an attractive model in the healthcare space is e-Pharmacy, which in a span of just 4 years, is successfully catering to a huge number of consumers across the country.

Federation of Indian Chambers of Commerce & Industry (FICCI) has been actively working to drive innovative models for healthcare access. FICCI has been dynamically involved in the policy, strategy and capacity building for this very important sector.

The Chamber also supported the industry to come up with a ‘Code of Conduct’ for e-Pharmacies in the country to ensure proper compliance and high standards of operation and ensure there is no compromise in patient safety.

e-Pharmacies operate on the inspiration taken from Prime Minister Mr Narendra Modi’s vision of ‘Digital India’. Currently, there are 50+ start-ups operating in e-Pharmacy space in the country, which provides quality and affordable medicines to about 50 lakh patients per month across the country and has served patients across 19000 + PIN codes.

About 30,000 skilled professionals are employed by the sector. e-Pharmacy sector has attracted Rs 4000 crore plus in FDI from some of the top global investors, and another Rs 2000 crore is expected in the next 2 to 3 years.

Thus, the sector has huge potential to attract FDI, which directly contributes towards the economic development of the country. Moreover, in e-Pharmacies, all transactions have a complete digital trail and can be fully tracked bringing transparency in pharma supply chain. Every order dispensed through e-Pharmacy is against a prescription and has a valid bill, therefore, tax to the government is paid in full.

e-Pharmacy is well covered under existing laws. There is no violation of any existing act and rules in current e-Pharmacy model. However, there are certain difficulties that the sector has been facing towards ease of doing business due to regulatory uncertainty. This is because of the pending Draft e-Pharmacy Rules.

e-Pharmacy Draft Rules Provide Sector Specific e-Commerce regulations – aim to harmonize existing laws/guidelines. This is similar to other sectors like FSSAI Guidelines for e-Commerce Food Operators.

The delay in the notification of e-Pharmacy draft rules is causing confusion and anxiety for all the stakeholders involved in digital health ecosystem.

Mr Prashant Tandon, Chairperson, FICCI e-Pharmacy Working Group, said, “e-Pharmacies abide by FICCI Code of conduct for e-Pharmacies, and comply with the laws of the land. All the orders for prescription-based medicines are processed only against a copy of valid prescription and are dispensed by a licensed pharmacy having a registered pharmacist. e-Pharmacies strictly do not accept orders for habit forming medicines, narcotics, or any other sensitive medicines. Additionally, given the importance of the e-Pharmacy sector globally, several large investors have recently reached out to the e-Pharmacy players, expressing concern about the general investment and regulatory climate in India and have asked for clarifications. Given the government’s solid track record in making India ‘Open for Business’ we have been trying to allay their fears”.

e-Pharmacies in the country align very well with the national development objectives. It has also been observed that growth of e-Commerce and retail are complementary and reinforce each other. By leveraging the technology in a smart way and under appropriate regulatory control, the-Pharmacy sector has scope of adding immense value to the existing pharmacy retail industry, and also the overall healthcare sector.

However, the delay in notifying the e-Pharmacy rules is causing a lot of issues for the e-Pharmacy players in terms of ease of doing business, as a simple and clear regulatory pathway is a prerequisite for innovation to thrive in this important sector.

FICCI is committed towards working with the government for ensuring that patients across the country have access to quality and affordable medicines and healthcare through a very efficient supply chain.

We hope the government would take into account the importance of digitization in healthcare space which eventually leads to an empowered consumer, and we request the government to notify the Draft e-Pharmacy Rules at the earliest.

The Economic Times |

Brands must innovate as tech advances transform consumer markets: Deloitte-FICCI report

Fast-moving consumer good (FMCG) companies and retailers in India are evolving at a rapid pace and facing major disruption in various parts of the value chain, according to a new study by global consulting major Deloitte and apex industry body FICCI.

Innovative solutions, technologically-advanced startups, hi-tech processes, modernisation and digitisation of back-end operations, tech-savvy consumers, and growing internet and smartphone penetration are a few major factors causing this disruption.

Along with these, the country's macroeconomic factors and favourable demographics are fuelling the growth, said the thought leadership report titled 'Evolve for Consumer.' The supply and demand factors are expected to further accelerate the change of growth in the consumer and retail sectors, it said.

In addition, the government is also providing a strong impetus to make the business environment more conducive for companies operating in this space through developments in infrastructure (electricity, transportation, digitisation of processes and economy, skill enhancement and foreign direct investment regulations) which is facilitating growth.

"Consumer markets in India are evolving rapidly with the help of technology in an environment where data is the new oil. In such a highly competitive scenario, companies cannot afford to overlook any aspect of the shopping journey and lag behind in the competitive market," said the report.

Consumer experience has become more crucial than ever and brands must constantly innovate to offer novel products and services to cater to modern consumers' demands. In this era of consumerism, it is essential that the companies engage the consumers for better connect pre, during, and post their purchases.

Deloitte partner Rajat Wahi said these changes are driven by the rapid development of the retail environment from offline to online to omnichannel. Thus both the shoppers and channels are progressing independently and together, riding on the technology wave.

"In this process, it has become critical for brands to be highly adaptive to cater to these changes. They must keep abreast with the rapid evolution of trends and best practices in India and globally to be able to alter their strategies and meet the consumers' expectations," he said.

FICCI Secretary General Dilip Chenoy said that with the business environment and consumer preferences fast-evolving, brands need to continuously change with the focus being on providing personalised and experiential solutions.

"In this dynamic environment, consumer and retail companies will need to align their business strategies to cater to the demands of a young and technology-driven population," he said.

The report also highlighted the need for vernacular content as many brands are now catering to demands of both urban and rural consumers by offering their services in non-English regional languages.

The Free Press Journal |

FMCG brands must innovate as tech advances transform consumer markets: Deloitte-FICCI report

Fast-moving consumer good (FMCG) companies and retailers in India are evolving at a rapid pace and facing major disruption in various parts of the value chain, according to a new study by global consulting major Deloitte and apex industry body FICCI.

Innovative solutions, technologically-advanced startups, hi-tech processes, modernisation and digitisation of back-end operations, tech-savvy consumers, and growing internet and smartphone penetration are a few major factors causing this disruption.

Along with these, the country's macroeconomic factors and favourable demographics are fuelling the growth, said the thought leadership report titled 'Evolve for Consumer.' The supply and demand factors are expected to further accelerate the change of growth in the consumer and retail sectors, it said.

In addition, the government is also providing a strong impetus to make the business environment more conducive for companies operating in this space through developments in infrastructure (electricity, transportation, digitisation of processes and economy, skill enhancement and foreign direct investment regulations) which is facilitating growth.

"Consumer markets in India are evolving rapidly with the help of technology in an environment where data is the new oil. In such a highly competitive scenario, companies cannot afford to overlook any aspect of the shopping journey and lag behind in the competitive market," said the report.

Consumer experience has become more crucial than ever and brands must constantly innovate to offer novel products and services to cater to modern consumers' demands. In this era of consumerism, it is essential that the companies engage the consumers for better connect pre, during, and post their purchases.

Deloitte partner Rajat Wahi said these changes are driven by the rapid development of the retail environment from offline to online to omnichannel. Thus both the shoppers and channels are progressing independently and together, riding on the technology wave.

"In this process, it has become critical for brands to be highly adaptive to cater to these changes. They must keep abreast with the rapid evolution of trends and best practices in India and globally to be able to alter their strategies and meet the consumers' expectations," he said.

FICCI Secretary General Dilip Chenoy said that with the business environment and consumer preferences fast-evolving, brands need to continuously change with the focus being on providing personalised and experiential solutions.

"In this dynamic environment, consumer and retail companies will need to align their business strategies to cater to the demands of a young and technology-driven population," he said.

The report also highlighted the need for vernacular content as many brands are now catering to demands of both urban and rural consumers by offering their services in non-English regional languages.

India Retailing |

Trends and activities shaping the consumer markets in India and globally

The Deloitte-FICCI thought leadership report EVOLVE for Consumer looks at various trends and activities, which are shaping the consumer markets in India and globally. The report is the third in series of Deloitte-FICCI reports released annually, following KONNECTED to Consumers in 2017 and Consumer LEADS in 2018.

IndianWeb2 |

Govt, Industry must collab for digitization, modernization of Kirana Stores: Deloitte

The government and industry must collaborate for digitisation and modernisation of kirana stores as they are major part of the Indian retail sector, according to a Deloitte report.

It said traditional and modern retail, including e-commerce, have their own merits that must be integrated to provide a common platform.

As retail markets are evolving from ‘bricks-and-clicks’ to an intermix model, the brands must use multiple channels to ensure a seamless shopping experience for consumer across all channels, the report added.

“Kirana stores form a major part of the Indian retail and will continue to do so in the near future. Thus, the government and the industry must collaborate for their digitisation and modernisation,” the report added.

It also said there is a need to focus on rural markets as overlooking of non-urban centres may lead to undesirable results.

“The strategies must be devised to cater to the demands of all the target segments,” it said adding brands need to invest in modern technology, including IoT, artificial intelligence and data analytics throughout the value chain to effectively engage with customers.

Further, it said that personalised advertisements, and leveraging modern technologies can help brands in the retail sector to engage effectively with their consumers.

“Social media sites, company websites, blogs, emails, phone calls and texts, in-store communications, and other physical and online touch points should be used,” it added.

Another major trend is need for the vernacular content to cater to the consumers' needs, the Deloitte-FICCI report said.

Financial Chronicle |

Govt, industry must collaborate for digitisation of kirana stores: Report

The government and industry must collaborate for digitisation and modernisation of kirana stores as they are major part of the Indian retail sector, according to a Deloitte report.

It said traditional and modern retail, including e-commerce, have their own merits that must be integrated to provide a common platform.

As retail markets are evolving from 'bricks-and-clicks' to an intermix model, the brands must use multiple channels to ensure a seamless shopping experience for consumer across all channels, the report added.

"Kirana stores form a major part of the Indian retail and will continue to do so in the near future. Thus, the government and the industry must collaborate for their digitisation and modernisation," the report added.

It also said there is a need to focus on rural markets as overlooking of non-urban centres may lead to undesirable results.

"The strategies must be devised to cater to the demands of all the target segments," it said adding brands need to invest in modern technology, including IoT, artificial intelligence and data analytics throughout the value chain to effectively engage with customers.

Further, it said that personalised advertisements, and leveraging modern technologies can help brands in the retail sector to engage effectively with their consumers.

"Social media sites, company websites, blogs, emails, phone calls and texts, in-store communications, and other physical and online touch points should be used," it added.

Another major trend is need for the vernacular content to cater to the consumers' needs, the Deloitte-FICCI report said.

Business World |

Govt, Industry must collaborate for digitisation of Kirana Stores: Report

The government and industry must collaborate for digitisation and modernisation of kirana stores as they are major part of the Indian retail sector, according to a Deloitte report.

It said traditional and modern retail, including e-commerce, have their own merits that must be integrated to provide a common platform.

As retail markets are evolving from 'bricks-and-clicks' to an intermix model, the brands must use multiple channels to ensure a seamless shopping experience for consumer across all channels, the report added.

"Kirana stores form a major part of the Indian retail and will continue to do so in the near future. Thus, the government and the industry must collaborate for their digitisation and modernisation," the report added.

It also said there is a need to focus on rural markets as overlooking of non-urban centres may lead to undesirable results.

"The strategies must be devised to cater to the demands of all the target segments," it said adding brands need to invest in modern technology, including IoT, artificial intelligence and data analytics throughout the value chain to effectively engage with customers.

Further, it said that personalised advertisements, and leveraging modern technologies can help brands in the retail sector to engage effectively with their consumers.

"Social media sites, company websites, blogs, emails, phone calls and texts, in-store communications, and other physical and online touch points should be used," it added.

Another major trend is need for the vernacular content to cater to the consumers' needs, the Deloitte-FICCI report said.

The Economic Times |

Government and industry must collaborate for digitisation, modernisation of kirana stores: Deloitte

The government and industry must collaborate for digitisation and modernisation of kirana stores as they are major part of the Indian retail sector, according to a Deloitte report. It said traditional and modern retail, including e-commerce, have their own merits that must be integrated to provide a common platform.

As retail markets are evolving from 'bricks-and-clicks' to an intermix model, the brands must use multiple channels to ensure a seamless shopping experience for consumer across all channels, the report added.

"Kirana stores form a major part of the Indian retail and will continue to do so in the near future. Thus, the government and the industry must collaborate for their digitisation and modernisation," the report added.

It also said there is a need to focus on rural markets as overlooking of non-urban centres may lead to undesirable results.

"The strategies must be devised to cater to the demands of all the target segments," it said adding brands need to invest in modern technology, including IoT, artificial intelligence and data analytics throughout the value chain to effectively engage with customers.

Further, it said that personalised advertisements, and leveraging modern technologies can help brands in the retail sector to engage effectively with their consumers.

"Social media sites, company websites, blogs, emails, phone calls and texts, in-store communications, and other physical and online touch points should be used," it added.

Another major trend is need for the vernacular content to cater to the consumers' needs, the Deloitte-FICCI report said.

The Times of India |

Govt, ind must collaborate for digitisation, modrnisation of kirana stores: Deloitte

The government and industry must collaborate for digitisation and modernisation of kirana stores as they are major part of the Indian retail sector, according to a Deloitte report.

It said traditional and modern retail, including e-commerce, have their own merits that must be integrated to provide a common platform.

As retail markets are evolving from 'bricks-and-clicks' to an intermix model, the brands must use multiple channels to ensure a seamless shopping experience for consumer across all channels, the report added.

"Kirana stores form a major part of the Indian retail and will continue to do so in the near future. Thus, the government and the industry must collaborate for their digitisation and modernisation," the report added.

It also said there is a need to focus on rural markets as overlooking of non-urban centres may lead to undesirable results.

"The strategies must be devised to cater to the demands of all the target segments," it said adding brands need to invest in modern technology, including IoT, artificial intelligence and data analytics throughout the value chain to effectively engage with customers.

Further, it said that personalised advertisements, and leveraging modern technologies can help brands in the retail sector to engage effectively with their consumers.

"Social media sites, company websites, blogs, emails, phone calls and texts, in-store communications, and other physical and online touch points should be used," it added.

Another major trend is need for the vernacular content to cater to the consumers' needs, the Deloitte-FICCI report said.

Outlook |

Govt, ind must collaborate for digitisation, modrnisation of kirana stores: Deloitte

The government and industry must collaborate for digitisation and modernisation of kirana stores as they are major part of the Indian retail sector, according to a Deloitte report.

It said traditional and modern retail, including e-commerce, have their own merits that must be integrated to provide a common platform.

As retail markets are evolving from 'bricks-and-clicks' to an intermix model, the brands must use multiple channels to ensure a seamless shopping experience for consumer across all channels, the report added.

"Kirana stores form a major part of the Indian retail and will continue to do so in the near future. Thus, the government and the industry must collaborate for their digitisation and modernisation," the report added.

It also said there is a need to focus on rural markets as overlooking of non-urban centres may lead to undesirable results.

"The strategies must be devised to cater to the demands of all the target segments," it said adding brands need to invest in modern technology, including IoT, artificial intelligence and data analytics throughout the value chain to effectively engage with customers.

Further, it said that personalised advertisements, and leveraging modern technologies can help brands in the retail sector to engage effectively with their consumers.

"Social media sites, company websites, blogs, emails, phone calls and texts, in-store communications, and other physical and online touch points should be used," it added.

Another major trend is need for the vernacular content to cater to the consumers' needs, the Deloitte-FICCI report said.

moneycontrol |

Govt, industry must collaborate for digitisation, modrnisation of kirana stores: Deloitte

The government and industry must collaborate for digitisation and modernisation of kirana stores as they are major part of the Indian retail sector, according to a Deloitte report. It said traditional and modern retail, including e-commerce, have their own merits that must be integrated to provide a common platform.

As retail markets are evolving from 'bricks-and-clicks' to an intermix model, the brands must use multiple channels to ensure a seamless shopping experience for consumer across all channels, the report added.

"Kirana stores form a major part of the Indian retail and will continue to do so in the near future. Thus, the government and the industry must collaborate for their digitisation and modernisation," the report added.

It also said there is a need to focus on rural markets as overlooking of non-urban centres may lead to undesirable results.

"The strategies must be devised to cater to the demands of all the target segments," it said adding brands need to invest in modern technology, including IoT, artificial intelligence and data analytics throughout the value chain to effectively engage with customers.

Further, it said that personalised advertisements, and leveraging modern technologies can help brands in the retail sector to engage effectively with their consumers.

"Social media sites, company websites, blogs, emails, phone calls and texts, in-store communications, and other physical and online touch points should be used," it added.

Another major trend is need for the vernacular content to cater to the consumers' needs, the Deloitte-FICCI report said.

The Hans India |

Kirana stores need digitisation: Deloitte

The government and industry must collaborate for digitisation and modernisation of kirana stores as they are major part of the Indian retail sector, according to a Deloitte report.

It said traditional and modern retail, including e-commerce, have their own merits that must be integrated to provide a common platform.

As retail markets are evolving from 'bricks-and-clicks' to an intermix model, the brands must use multiple channels to ensure a seamless shopping experience for consumer across all channels, the report added.

"Kirana stores form a major part of the Indian retail and will continue to do so in the near future.

Thus, the government and the industry must collaborate for their digitisation and modernisation," the report added. It also said there is a need to focus on rural markets as overlooking of non-urban centres may lead to undesirable results.

"The strategies must be devised to cater to the demands of all the target segments," it said adding brands need to invest in modern technology, including IoT, artificial intelligence and data analytics throughout the value chain to effectively engage with customers.

Further, it said that personalised advertisements and leveraging modern technologies can help brands in the retail sector to engage effectively with their consumers.

"Social media sites, company websites, blogs, emails, phone calls and texts, in-store communications, and other physical and online touch points should be used," it added.

Another major trend is need for the vernacular content to cater to the consumers' needs, the Deloitte-FICCI report said.

Industry Global News |

Indian Retail Market to the touch $1,200 billion

The Indian retail market can grow to $1,200 billion by 2021 and $1,750 billion by 2026, a FICCI-Deloitte report aforementioned, adding that the country’s e-commerce market is predicted to the touch $84 billion by 2021 and $200 billion by 2026.

“Growth is predicted not solely from large cities and railroad line; however, conjointly tier-2 and tier-3 cities. Union food and grocery sectors square measure expected to achieve $75.1 billion by 2025 and web shoppers expected to extend from current one 5% of the web population to five hundredths by 2026,” FICCI aforementioned in a powerful statement quoting the report ‘Evolve for Consumer.’

The FMCG firms and retailers in India square measure evolving at a speedy pace and facing significant disruption in numerous components of the value chain. Innovative solutions, technologically advanced start-ups, sophisticated processes, improvement and digitization of back-end operations, tech-savvy customers, and a growing web and smartphone penetration square measure few major factors inflicting this disruption, Rajat Wahi, partner at Deloitte, aforementioned within the introduction of the report.

“Along with these, India’s political economy factors and favorable demographics square measure fuelling the expansion. The availability and demand factors square measure expected to any accelerate the amendment of growth within the client and retail sectors. Additionally, the govt is providing a strong impetus to create the business surroundings additional contributive for firms operational during this area through developments in infrastructure (electricity, transportation, digitization of processes and economy, ability sweetening, Foreign Direct Investment laws, etc.), that is facilitating growth,” he said.

ETV Bharat |

Govt, industry must collaborate for digitisation, modrnisation of kirana stores: Deloitte

The government and industry must collaborate for digitisation and modernisation of Kirana stores as they are major part of the Indian retail sector, according to a Deloitte report.

It said traditional and modern retail, including e-commerce, have their own merits that must be integrated to provide a common platform.

As retail markets are evolving from 'bricks-and-clicks' to an intermix model, the brands must use multiple channels to ensure a seamless shopping experience for the consumer across all channels, the report added.

"Kirana stores form a major part of the Indian retail and will continue to do so in the near future. Thus, the government and the industry must collaborate for their digitisation and modernisation," the report added.

It also said there is a need to focus on rural markets as overlooking of non-urban centers may lead to undesirable results.

"The strategies must be devised to cater to the demands of all the target segments," it said adding brands need to invest in modern technology, including IoT, artificial intelligence and data analytics throughout the value chain to effectively engage with customers.

Further, it said that personalised advertisements and leveraging modern technologies can help brands in the retail sector to engage effectively with their consumers.

"Social media sites, company websites, blogs, emails, phone calls and texts, in-store communications, and other physical and online touchpoints should be used," it added.

Another major trend is needed for the vernacular content to cater to the consumers' needs, the Deloitte-FICCI report said.

Indian Retailer.com |

6 Rules of engagement that all retailers must know

Indian retail scene is becoming fiercely competitive. The rise of ecommerce has opened new avenues by providing ease of shopping; now customers can shop anytime and anywhere. Therefore, from retailers’ point of view, offering excellent shopping experience has become extremely crucial part of entire shopping journey. ‘Experience’ also matters when it comes to retaining and acquiring new customers. Retailers’ worldwide are working towards building an experience which is unmatched. Following are few rules reworded from Deloitte- FICCI Report released at FICCI Massmerize 2019 event recently concluded at capital city, New Delhi

Technology creates connect

New ages technologies such as AR, VR, AI, chatbots, etc are emerging as effective tools in creating personalized advertisements, proximity marketing. Such new age methods helps retailers be it online or offline retailers in engaging with their consumers.

Voice of consumer to be paramount

Always give due importance to consumers’ opinions, suggestions, and feedback. This is the most crucial data in order to offer them the most suitable products based on their needs. In order to achieve the same, kindly make sure all points of communication including social media sites, company websites, blogs, emails, phone calls and texts, in-store communications, and other physical and online touch points should be in place. Retailers need to omni-present across mediums to listen and act upon the consumers’ needs.

Organise retail offers seamless and integrated solution

The retail market in India has evolved from a “Bricks-versus-Clicks” to “Bricks-and-Clicks” and is now moving towards an “Intermix”. In future, the most sustainable way for the brands to cater to consumers’ needs is to play across the confluence of multiple retail modes—traditional stores, modern brick-and-mortar stores, online channels, etc.,—to offer a seamless shopping experience.

Retailers needs to go extra mile to draft loyalty program

Key Performance Indicators (KPIs) for loyalty measurement needs to be redefined and it has to be as per new age consumers. In modern age, consumers are bombarded with plethora and brands to choose from, benchmarking loyalty through traditional parameters becomes highly challenging and not reflective in true sense. Product bought or not should not be a criterion of imparting an experience. Brands/ retailers need to put in all efforts to ensure that all customers have better experience.

Vouch for commitment:

Consumers now actively gauge a brand’s commitment to its values and promises. They have become more conscious than before regarding the sustainability practices of brands and the impact of these practices on the environment. Hence, there is a growing need for public institutions and brands to collaborate and collectively ensure sustainable measures as a standard norm in their operational practices.

Enhance product and service offering

While brands must use technology to engage with consumers more, there is also a need to enhance the shopping experience of the consumers through hyper-personalised offerings, bespoke marketing and loyalty solutions, agile and lean business models, etc. Another major trend is need for the vernacular content to cater to the consumers’ needs—many brands are now catering to the demands of both urban and nonconsumers by offering their services in non-English regional languages.

The Economic Times |

Companies need to experiment out of comfort zones: D. Shivakumar

Aditya Birla Group president, corporate strategy and business development, D Shivakumar said companies need to change and adopt attitude to risk, experiment outside comfort zones, partnerships and be willing to let go of hackneyed formulas.

Speaking at industry body FICCI’s retail, FMCG and e-commerce conference, he said massive businesses which have emerged as a result of e-commerce include privacy, consumer databases, data centres, last mile delivery, packaging and design.

Shivakumar, who quit beverages and snacks maker PepsiCo as chairman two years back, said: “For winning, e-commerce requirements include subscription, categories with low levels of distribution, increased women working population and a constant ability to rework the value of offering.”

The conference also had chief economic advisor Krishnamurthy Subramanian urging the industry to capitalise on measures announced by the government and RBI and start making the investments required to boost growth. “Industry should take the lead in making investments to put growth back on the 7% plus track,” he said.

Shivakumar said global FMCG e-commerce sales are 6-7%, with the India number expected to double from 2% in 2018, to 4% in 2022.

He called out to India as a digital racehorse, with 650 million people on the internet and 500 million on their smartphones.

A joint report by FICCI and Deloitte released at the event estimated the Indian retail market to reach US $1200 billion by 2021. HUL chairman Sanjiv Mehta said those who can re-imagine and impact the value chain would be the real gainers. Walmart president Krish Iyer said Indian retail is one of the fastest growing industries across the globe and is expected to cross US $1 trillion by 2021.

Asia & Pacific |

Indian retail industry may touch 1200 billion USD by 2021: Report

India's retail industry is expected to grow exponentially to reach 1200 billion U.S. dollars by 2021 and 1750 billion dollars by 2026, according to a new report released in New Delhi on Wednesday.

The report titled "EVOLVE for consumers" by the Federation of Indian Chambers of Commerce and Industry (FICCI) and Deloitte stated "The growth is expected to be not only witnessed by large cities and metro but also Tier 2 and Tier 3 cities. The increase in consumption expenditure also drives growth in the retail industry. The total consumption expenditure is expected to grow at 25 percent to reach 3600 billion U.S. dollars by 2020, from 18,248 billion U.S. dollars in 2017."

The organised food and grocery segment are expected to reach 75.1 billion dollars by 2025.

The report also mentioned that the consumer markets are evolving rapidly with the help of technology in an environment where data is the new oil. In such a highly competitive scenario, companies cannot afford to overlook any aspect of the shopping journey and lag behind in the competitive market. Consumer experience has become more crucial than ever and brands must constantly innovate to offer novel products and services to cater to modern consumers' demands, it added.

The Sentinel |

The right time to make investments: CEA Krishnamurthy Subramanian

Chief Economic Advisor (CEA) Krishnamurthy Subramanian on Wednesday said that it is the right time to invest in the country as labour cost and other expenditures would be lower due to the slowing economy and it is an investment which would spur economic growth.

Speaking at a FICCI event here on retail, FMCG, and e-commerce, the CEA observed that economic activity and growth involves a cycle which would fasten if investments grow.

“The economy typically goes through a virtuous cycle. The key driver of this cycle is an investment. It’s an investment that enhances productivity, and productivity enhances wages and creates jobs in the economy,” Subramanian said.

“Productivity increases purchasing power and anticipating that purchasing power, corporates invest more,” he added while elaborating on the cycle.

He said that in 2008-09, the investment rate in the country was around 40 percent of the GDP, which eventually came down due to various reasons, including high non-performing assets and “excessive capacity creation at the corporate level”.

He noted that although recent discussions have largely centred around a consumption slowdown, consumption is a short term variable in the economy, while investments have to be made with a long term perspective.

The CEA also said that it is the “dual duty” of large corporates to invest and set an example for other companies.

Citing a report, he said that large corporates owe around Rs 40,000 crore of payables to MSMEs.

Large companies should pay off their dues to smaller companies as these are more dependent on working capital and are more impacted by the liquidity crisis, he added.

SME Times |

Corporates should make timely payment to MSMEs: CEA

Chief Economic Advisor Krishnamurthy Subramanian on Wednesday said that large corporates should set examples by making timely payments to micro, small and medium enterprises.

Speaking at 'Massmerize 2019 - Retail, FMCG & E-commerce Conference' organized by FICCI, Subramanian said it is imperative that the corporates should set-up benchmark with regards to honouring contracts of MSMEs and by making timely payments.

He also urged the Industry to capitalise on the measures announced by the government and RBI and start making the investments required to boost growth.

"Investment has to be long-term and corporates should focus on the long-run. The fundamentals of the economy are fundamentally as strong as before. This gives an immense opportunity for corporates to be able to benefit from consumption by doing the investments that is required to be able to put economy back on the 7% plus growth path to make the country a $5 trillion economy by 2024-25 and $10 trillion by 2032," CEA said.

In order to increase consumption, D Surbramanian emphasised that the corporates should also focus on the technology and big data.

He said that consumer data can be used to find the preference as well as predict timing of consumption thereby getting a holistic view for making investments much sharper.

Mr Sanjiv Mehta, Chair, FICCI FMCG Committee and Chairman and Managing Director, Hindustan Unilever Limited, said, "Those who can re-imagine and impact the entire value chain are going to be the real gainers."

Mr Krish Iyer, Chair-FICCI Retail & Internal Trade Committee and CEO & President, Walmart India Pvt. Ltd said that the Indian retail is one of the fastest growing industries across the globe and is expected to cross USD 1 trillion by 2021.

"It is heartening to know that RBI and the government are working in tandem to address the challenges faced by the industry," added Mr Iyer.

Herjit S Bhalla, Co-Chair FICCI FMCG Committee and Managing Director, Hershey India welcomed the recent steps taken by the government to improve the retail sector.

He also highlighted the importance of using vernacular communications to engage with consumers. "It is important for companies to speak a language that consumers desire and understand," he said.

Raghav Rao, Co-Chair FICCI E-Commerce Committee and Vice President- Finance and CFO -Amazon Seller Services P. Ltd said that in order to achieve overall economic growth, it is important to partner with local or kirana stores as they have now become both adoptive and adaptive to new technology.

The Pioneer |

Fundamentals of economy ‘very very strong’: CEA

Chief Economic Advisor KV Subramanian on Wednesday called upon the industry to start making investments, stressing that the fundamentals of the economy are “very very strong”.

On more than Rs 40,000 crore of dues pending to small companies, he nudged large corporates to ensure timely payment to the MSME sector as small players are dependent on cash flows.

Large companies must play a critical role in clearing cash dues to smaller companies, he said at an event organised by industry chamber FICCI being attended by several corporates.

Finance Minister Nirmala Sitharaman on Monday had said that according to returns filed by large corporates to the Corporate Affairs Ministry, as much as Rs 40,000 crore was due to the MSME sector.

The CEA further said the slowdown in the economy is due to a decline in investment, which is a key driver.

livemint |

Quoting Bhagavad Gita, CEA K. Subramanian urges corporates to revive investment cycle

Chief Economic adviser in the finance ministry Krishnamurthy Subramanian on Wednesday called upon large companies to show leadership and kickstart the investment cycle and pay off pending dues to small and medium enterprises to revive consumption.

Speaking at an event organised by FICCI, Subramanian quoted verse 21, chapter 3 of Bhagavad Geeta, which says:

Yad yad ācharati śhreṣhṭhas tat tad evetaro janaḥ

Sa yat pramāṇaṁ kurute lokas tad anuvartate

(Whatever actions great persons perform, common people follow. Whatever standards they set, all the world pursues.)

Subramanian said large companies should show the way through proof of investment which actually inspires others to follow suit. "I will request large corporates to recognise that there is this virtuous cycle which operates with a lag and when the economy has slowed down a little, when your bargaining power vis a via wage and labour has increased, this is the time to invest and show the way for other corporates," he added.

The CEA said the key driver of virtuous cycle is investment. "It's investment that enhances productivity which enhances wages, creates jobs in the economy which increases purchasing power and anticipating rise in demand companies invest further. That is how the virtuous cycle runs," he added.

Subramanian said investment rate has declined secularly from its peak of around 40% in 2008-09. "Though it has turned a corner recently, we still need to increase investment rate significantly for the virtuous cycle to start operating at a much faster rate," he added.

Subramanian said government has been on its toes addressing many aspects of the economy. "Fundamentals of the economy remain very very strong. The sentiment which impacts consumption is a short term variable, investment has to be from a more long term perspective," he added.

Qouting news reports that large private firms owe ₹40,000 crore to MSMEs, Subramanian said working capital are the lifeline of small companies which are dependent on cash flow cycles. "Large corporates need to set the benchmark by paying them on time," he added.

livemint |

Fundamentals of economy 'very, very strong', will return to 7-8% growth: CEA

Chief Economic Advisor K.V. Subramanian on Wednesday called upon the industry to start making investments, stressing that the fundamentals of the economy are "very very strong".

On more than ₹40,000 crore of dues pending to small companies, he nudged large corporates to ensure timely payment to the MSME sector as small players are dependent on cash flows.

Large companies must play a critical role in clearing cash dues to smaller companies, he said at an event organised by industry chamber FICCI being attended by several corporates.

Finance Minister Nirmala Sitharaman on Monday had said that according to returns filed by large corporates to the Corporate Affairs Ministry, as much as ₹40,000 crore was due to the MSME sector.

The CEA further said the slowdown in the economy is due to a decline in investment, which is a key driver.

Corporates must recognise that in a slowdown labour is available cheaper and so it is the time to make investments, Subramanian said and added investment must be made from a long-term perspective.

"The government has been at its toes addressing various aspects of the economy," he said.

The CEA said the "fundamentals of the economy are very, very strong...fundamentals of the economy have not changed" and it would be back on the 7-8 per cent growth path.

Earlier this month, the Reserve Bank of India sharply cut its economic growth projection for this fiscal to 6.1 per cent from 6.9 per cent earlier.

The central bank’s estimates come in the wake of GDP growth sliding to a six-year low of 5 per cent in the June quarter, on a massive slowdown in consumption and private sector investments.

As against India's real growth rate of 6.8 per cent in 2018, the IMF in its latest World Economic Outlook on Tuesday projected India's growth rate at 6.1 per cent in 2019 and noted that the Indian economy is expected to pick up the next year at 7.0 per cent in 2020.

On Sunday, the World Bank in its latest edition of the South Asia Economic Focus said India's growth rate is projected to fall to 6 per cent in 2019 from 6.9 per cent of 2018.

The Times of India |

Fundamentals of economy 'very very strong': CEA Subramanian

Chief economic advisor (CEA) K V Subramanian on Wednesday called upon the industry to start making investments, stressing that the fundamentals of the economy are "very very strong".

On more than Rs 40,000 crore of dues pending to small companies, he nudged large corporates to ensure timely payment to the MSME sector as small players are dependent on cash flows.

Large companies must play a critical role in clearing cash dues to smaller companies, he said at an event organised by industry chamber FICCI being attended by several corporates.

Finance minister Nirmala Sitharaman on Monday had said that according to returns filed by large corporates to the corporate affairs ministry, as much as Rs 40,000 crore was due to the MSME sector.

The CEA further said the slowdown in the economy is due to a decline in investment, which is a key driver.

Corporates must recognise that in a slowdown labour is available cheaper and so it is the time to make investments, Subramanian said and added investment must be made from a long-term perspective.

"The government has been at its toes addressing various aspects of the economy," he said.

The CEA said the "fundamentals of the economy are very very strong...fundamentals of the economy have not changed" and it would be back on the 7-8 per cent growth path.

Earlier this month, the Reserve Bank of India (RBI) sharply cut its economic growth projection for this fiscal to 6.1 per cent from 6.9 per cent earlier.

The central bank's estimates come in the wake of GDP growth sliding to a six-year low of 5 per cent in the June quarter, on a massive slowdown in consumption and private sector investments.

As against India's real growth rate of 6.8 per cent in 2018, the IMF in its latest World Economic Outlook on Tuesday projected India's growth rate at 6.1 per cent in 2019 and noted that the Indian economy is expected to pick up the next year at 7.0 per cent in 2020.

On Sunday, the World Bank in its latest edition of the South Asia Economic Focus said India's growth rate is projected to fall to 6 per cent in 2019 from 6.9 per cent of 2018.

The Hindu Business Line |

Fundamentals of economy ‘very very strong’: CEA

Chief Economic Advisor KV Subramanian on Wednesday called upon the industry to start making investments, stressing that the fundamentals of the economy are “very very strong”.

On more than ₹40,000 crore of dues pending to small companies, he nudged large corporates to ensure timely payment to the MSME sector as small players are dependent on cash flows. Large companies must play a critical role in clearing cash dues to smaller companies, he said at an event organised by industry chamber FICCI.

The CEA said the slowdown in the economy is due to a decline in investment. Corporates must recognise that in a slowdown labour is available cheaper and so it is the time to make investments, Subramanian said and added investment must be made from a long-term perspective.

“The government has been at its toes addressing various aspects of the economy,” he said.

The CEA said the “fundamentals of the economy are very very strong...fundamentals of the economy have not changed” and it would be back on the 7-8 per cent growth path.

The Hindu Business Line |

India soon to become largest market for Unilever, says HUL chief

India could soon become FMCG giant Unilever’s largest market globally driven by the factors such as rising disposable incomes and a large young working population in the country.

Speaking at the inaugural session of the FICCI Massmerize 2019 on Wednesday, Sanjiv Mehta, Chairman and Managing Director, Hindustan Unilever Ltd, said, “ For Unilever, India is currently the largest market in volume terms and the second largest in value terms and in the very near future we clearly see a day when we would become the largest market for Unilever in the world.” He did not specify a time frame for the same.

Mehta’s comments come at a time when the FMCG industry is battling with a consumption slowdown, especially in rural markets.

He said that India’s consumption story is expected to be fuelled by rising affluence as a large chunk of people move from the bottom of the pyramid to the lower middle-class and from the lower middle-class to the upper echelons.

Mehta pointed out that per capita consumption of FMCG products is known to rise by 20-30 per cent with changes in the family structure from a joint family system to a nuclear family system.

Rapid urbanisation, rising number of nuclear families, growing penetration of organised retail and e-commerce channel will also further stimulate consumption in the country, he added.

Betting on kirana stores

He stressed that kirana and general trade stores will continue to play a key role. “In India, we have 10 million stores and for nearly 100 million people food on the table depends on the kirana or neighbourhood stores. So we cannot ignore or bypass them. Today, technology allows us to connect them and bring the science of retail to them,” Mehta said, adding that the onus to make this technological upgradation of the kirana stores also lies on big corporations.

According to a report released by FICCI and Deloitte at the event, Indian retail market is estimated to reach $1,200 billion by 2021 and $1,750 billion by 2026. It added that while the share of the organised retail and the e-commerce channel is likely to increase, the traditional retail is expected to continue to hold a major share of the Indian retail market. “The traditional kirana stores form the backbone of Indian retail, and currently hold an 88 per cent share of the total retail market,” the report said.

Financial Express |

E-commerce needs to earn govt’s trust; must be vocal about aligned goals towards $5 trillion economy

Even as the Narendra Modi-government envisions India to become a $5 trillion economy, India’s e-commerce sector, which is likely to grow from $24 billion in 2017 to $84 billion in 2021 — as per a report by Deloitte India and Retail Association of India earlier this year, there is a need for the industry to stress about their contribution and goals aligned with those of the government in achieving the target GDP, according to Raghava Rao, Co-Chair, FICCI E-Commerce Committee; and VP, Finance & India CFO, Amazon Seller Services.

“While there is no imbalance between the industry and the government but there is always an opportunity to do better. If we want to do more and become a $5 trillion economy, this is how we have to do. Industry has a responsibility to be upfront and vocal about how their goals are aligned with the goals of the government that includes driving towards $5 trillion economy, job creation, etc., and that is exactly what industry is doing,” Rao told Financial Express Online on the sidelines of an event organised by industry body FICCI on Wednesday.

Indian e-commerce sector, which is dominated by large players including Amazon, Walmart-owned Flipkart, Snapdeal, etc., over the past few months has been facing heat from traditional players against alleged irregularities in the business model, regulatory violations, price control, deep discounting etc., impacting their businesses. However, e-commerce businesses have claimed level playing field between them and other businesses they work with along with creating employment, empowering small enterprises, improving customer experience, etc.

“The industry needs to earn trust with the government by calling out that there are doing the same thing that we are doing which are driving towards financial inclusion, exports growth, job creation etc. This process will build trust. It is already happening but we need to do more of it since you need stability in any new environment,” said Rao.

The government is already in the process of formulating the e-commerce policy to set-up framework around cross border flow of data, e-commerce business model, the security of user data, operating as a marketplace entity, deep discounting, preference to select sellers etc.

The Economic Times |

CEA KV Subramanian urges investments as costs low, growth ahead

Chief economic advisor KV Subramanian has called upon the industry to start making investments, stressing that the fundamentals of the economy are “very very strong.” He said it is the right time to invest in the country as labour cost and other expenditure would be lower owing to the slowing economy and that it is investment which would spur economic growth.

“Fundamentals of the economy are very very strong... fundamentals of the economy have not changed and it would be back on the 7-8% growth path,” Subramanian said at a conference organised by the Federation of Indian Chambers of Commerce and Industry on Wednesday. “The economy typically goes through a virtuous cycle. The key driver of this cycle is investment. It’s investment that enhances productivity, and productivity enhances wages and creates jobs in the economy,” said Subramanian, who took charge as chief economic advisor in December last year. “Productivity increases purchasing power and anticipating that purchasing power, corporates invest more.”

He said that in 2008-09, the investment rate in the country was around 40% of the GDP which eventually came down due to various reasons, including high non-performing assets and “excessive capacity creation at corporate level”.

Business Standard |

Industry must play leadership role in making investments says CEA

Krishnamurthy Subramanian, Chief Economic Advisor (CEA), Ministry of Finance, Government of India today urged the Industry to capitalise on the measures announced by the government and RBI and start making the investments required to boost growth. Speaking at 'Massmerize 2019 - Retail, FMCG & E-commerce Conference' organized by FICCI, Subramanian said that industry must play the leadership role in making investments. Investment has to be long-term and corporates should focus on the long-run.

The fundamentals of the economy are fundamentally as strong as before. This gives an immense opportunity for corporates to be able to benefit from consumption by doing the investments that is required to be able to put economy back on the 7% plus growth path to make the country a $5 trillion economy by 2024-25 and $10 trillion by 2032, CEA said. He further reiterated that in order to achieve the target of USD 5 trillion economy by 20204-25 and USD 10 trillion by 2032 it is imperative that the corporates should also set-up benchmark with regards to honouring contracts of MSMEs and by making timely payments.

Financial Express |

Fundamentals of economy ‘very very strong’, says CEA K V Subramanian

Chief Economic Advisor K V Subramanian on Wednesday called upon the industry to start making investments, stressing that the fundamentals of the economy are “very very strong”. On more than Rs 40,000 crore of dues pending to small companies, he nudged large corporates to ensure timely payment to the MSME sector as small players are dependent on cash flows.

Large companies must play a critical role in clearing cash dues to smaller companies, he said at an event organised by industry chamber FICCI being attended by several corporates. Finance Minister Nirmala Sitharaman on Monday had said that according to returns filed by large corporates to the Corporate Affairs Ministry, as much as Rs 40,000 crore was due to the MSME sector.

The CEA further said the slowdown in the economy is due to a decline in investment, which is a key driver. Corporates must recognise that in a slowdown labour is available cheaper and so it is the time to make investments, Subramanian said and added investment must be made from a long-term perspective. “The government has been at its toes addressing various aspects of the economy,” he said.

The CEA said the “fundamentals of the economy are very very strong…fundamentals of the economy have not changed” and it would be back on the 7-8 per cent growth path. Earlier this month, the Reserve Bank of India sharply cut its economic growth projection for this fiscal to 6.1 per cent from 6.9 per cent earlier.

The central bank’s estimates come in the wake of GDP growth sliding to a six-year low of 5 per cent in the June quarter, on a massive slowdown in consumption and private sector investments.

As against India’s real growth rate of 6.8 per cent in 2018, the IMF in its latest World Economic Outlook on Tuesday projected India’s growth rate at 6.1 per cent in 2019 and noted that the Indian economy is expected to pick up the next year at 7.0 per cent in 2020. On Sunday, the World Bank in its latest edition of the South Asia Economic Focus said India’s growth rate is projected to fall to 6 per cent in 2019 from 6.9 per cent of 2018.

Financial Express |

Govt harps on need of private investments; CEA Subramanian suggests this to beat slowdown

As India is reeling under an economic slowdown, Krishnamurthy Subramanian, Chief Economic Advisor of the government emphasized on the need for private companies to come forward and give a boost to the economy by making investments. Reaffirming that while India’s economic fundamentals remain strong, it is investments which is hampering growth and is resulting in a slowdown. “The key driver is investment. It is investment that enhances productivity. Productivity then enhances purchasing power and creates better paying jobs and demand,” Krishnamurthy Subramanian said at the 9th edition of FICCI Massmerize event on Wednesday. “Around 2008-2009, our investment rates were touching 40% of the GDP. That has declined now due to the banking sector, the NPAs… the investment rates have slowed down significantly,” he added.

As the ongoing economic slowdown has taken a toll over sales numbers of many FMCG companies along with other industries such as automobile and ancillary sectors, it has become pertinent that the liquidity condition of the country is improved. “We need to increase the investment rates significantly for the economic cycle to start operating much faster,” Krishnamurthy Subramanian said. However, the consumer sentiment for consumption is a short term variable but the investment needs to be from a long term perspective. “I have to actually urge the corporates to make investments as others will also be nudged to follow their example. Corporates here will have a dual role to play, of not just recognising the right time to make investment but also of showing the way for other companies,” Krishnamurthy Subramanian added.

Meanwhile, Rajat Wahi, Parter, Deloitte, told Financial Express Online that the ongoing slowdown is the first in 20 years and Deloitte remains bullish that India can become a $10 trillion economy by 2032. “In the last 20 years, we have had one slowdown, I don’t think we should base anything on that,” he said.

Daiji World |

Right time to make investments: CEA to corporates

Chief Economic Advisor (CEA) Krishnamurthy Subramanian on Wednesday said that it is the right time to invest in the country as labour cost and other expenditures would be lower due to the slowing economy and it is investment which would spur economic growth.

Speaking at a FICCI event here on retail, FMCG and e-commerce, the CEA observed that economic activity and growth involves a cycle which would fasten if investments grow.

"The economy typically goes through a virtuous cycle. The key driver of this cycle is investment. It's investment that enhances productivity, and productivity enhances wages, and creates jobs in the economy," Subramanian said.

"Productivity increases purchasing power and anticipating that purchasing power, corporates invest more," he added, while elaborating on the cycle.

He said that in 2008-09, the investment rate in the country was around 40 per cent of the GDP, which eventually came down due to vareious reasons, including high non-performing assets and "excessive capacity creation at corporate level".

He noted that although recent discussions have largely centred around a consumption slowdown, consumption is a short term variable in the economy, while investments have to be made with a long term perspective.

The CEA also said that it is the "dual duty" of large corporates to invest and set an example for other companies.

Citing a report, he said that large corporates owe around Rs 40,000 crore of payables to MSMEs.

Large companies should pay off their dues to smaller companies as these are more dependent on working capital and are more impacted by the liquidity crisis, he added.

KNN |

Chief economic advisor asks large corporates to clear MSMEs dues

Chief Economic Advisor KV Subramanian on Wednesday said that the large corporates should clear the 30-day receivables or dues to the Micro Small and Medium Enterprises (MSMEs).

"Large corporates must play a critical role in clearing cash dues to smaller companies,'' he said at an event organised by industry chamber FICCI being attended by several corporates.

Finance Minister Nirmala Sitharaman on Monday had said that according to returns filed by large corporates to the Corporate Affairs Ministry, as much as Rs 40,000 crore was due to the MSME sector.

The CEA also the slowdown in the economy is due to a decline in investment, which is a key driver and the government hasn't been sitting idle instead it’s on toes regarding the needs of the economy.

He said corporates need to recognise that the present situation and accordingly it's time to make investments.

To combat the economic slowdown, Finance Minister Nirmala Sitharaman announced a cut in corporate tax rates in September, bringing it down to 22 per cent from 30 per cent for existing companies, and to 15 per cent from 25 per cent for new manufacturing companies.

Earlier this month, the Reserve Bank of India (RBI) sharply cut its economic growth projection for this fiscal to 6.1 per cent from 6.9 per cent earlier.

newsd |

Right time to make investments: CEA to corporates

Chief Economic Advisor (CEA) Krishnamurthy Subramanian on Wednesday said that it is the right time to invest in the country as labour cost and other expenditures would be lower due to the slowing economy and it is investment which would spur economic growth.

Speaking at a FICCI event here on retail, FMCG and e-commerce, the CEA observed that economic activity and growth involves a cycle which would fasten if investments grow.

“The economy typically goes through a virtuous cycle. The key driver of this cycle is investment. It’s investment that enhances productivity, and productivity enhances wages, and creates jobs in the economy,” Subramanian said.

“Productivity increases purchasing power and anticipating that purchasing power, corporates invest more,” he added, while elaborating on the cycle.

He said that in 2008-09, the investment rate in the country was around 40 per cent of the GDP, which eventually came down due to vareious reasons, including high non-performing assets and “excessive capacity creation at corporate level”.

He noted that although recent discussions have largely centred around a consumption slowdown, consumption is a short term variable in the economy, while investments have to be made with a long term perspective.

The CEA also said that it is the “dual duty” of large corporates to invest and set an example for other companies.

Citing a report, he said that large corporates owe around Rs 40,000 crore of payables to MSMEs.

Large companies should pay off their dues to smaller companies as these are more dependent on working capital and are more impacted by the liquidity crisis, he added.

moneycontrol |

Chief Economic Adviser KV Subramanian urges large corporations to clear MSME dues

The large corporates should clear the 30-day receivables or dues to the MSMEs, Chief Economic Adviser KV Subramanian said on October 16.

"Large corporates need to set a benchmark and lead the way," Subramanian said.

The CEA said that the government has been on its toes regarding responding to the needs of the economy.

He also said the virtuous cycle with investment was slowing down secularly.

"Unlike consumption, investment needs to be done with a long-term perspective. Fundamentals of economy remain very strong," he said.

He said corporates need to recognise that the virtuous cycle operates with a lag anf that this was the right time to invest in the economy.

India has been in the throes of an economic slowdown. To combat that, Finance Minister Nirmala Sitharaman announced a cut in corporate tax rates in September, bringing it down to 22 percent from 30 percent for existing companies, and to 15 percent from 25 percent for new manufacturing companies.

However, data still continues to paint a different picture. India's industrial output contracted by 1.1 percent month-on-month (MoM) in August, according to government data. Manufacturing output, which accounts for more than three-fourths of the entire index, showed a decline of 1.2 percent in August, against a 5.2 percent rise in in the same period a year ago.

Outlook |

Right time to make investments: CEA to corporates

Chief Economic Advisor (CEA) Krishnamurthy Subramanian on Wednesday said that it is the right time to invest in the country as labour cost and other expenditures would be lower due to the slowing economy and it is investment which would spur economic growth.

Speaking at a FICCI event here on retail, FMCG and e-commerce, the CEA observed that economic activity and growth involves a cycle which would fasten if investments grow.

"The economy typically goes through a virtuous cycle. The key driver of this cycle is investment. It''s investment that enhances productivity, and productivity enhances wages, and creates jobs in the economy," Subramanian said.

"Productivity increases purchasing power and anticipating that purchasing power, corporates invest more," he added, while elaborating on the cycle.

He said that in 2008-09, the investment rate in the country was around 40 per cent of the GDP, which eventually came down due to vareious reasons, including high non-performing assets and "excessive capacity creation at corporate level".

He noted that although recent discussions have largely centred around a consumption slowdown, consumption is a short term variable in the economy, while investments have to be made with a long term perspective.

The CEA also said that it is the "dual duty" of large corporates to invest and set an example for other companies.

Citing a report, he said that large corporates owe around Rs 40,000 crore of payables to MSMEs.

Large companies should pay off their dues to smaller companies as these are more dependent on working capital and are more impacted by the liquidity crisis, he added.

millennium Post |

Fundamentals of economy 'very very strong': CEA

Chief Economic Advisor K V Subramanian on Wednesday called upon the industry to start making investments, stressing that the fundamentals of the economy are "very very strong".

On more than Rs 40,000 crore of dues pending to small companies, he nudged large corporates to ensure timely payment to the MSME sector as small players are dependent on cash flows.

Large companies must play a critical role in clearing cash dues to smaller companies, he said at an event organised by industry chamber FICCI being attended by several corporates.

Finance Minister Nirmala Sitharaman on Monday had said that according to returns filed by large corporates to the Corporate Affairs Ministry, as much as Rs 40,000 crore was due to the MSME sector. The CEA further said the slowdown in the economy is due to a decline in investment, which is a key driver. Corporates must recognise that in a slowdown labour is available cheaper and so it is the time to make investments, Subramanian said and added investment must be made from a long-term perspective.

"The government has been at its toes addressing various aspects of the economy," he said.

The CEA said the "fundamentals of the economy are very very strong...fundamentals of the economy have not changed" and it would be back on the 7-8 per cent growth path. Earlier this month, the Reserve Bank of India sharply cut its economic growth projection for this fiscal to 6.1 per cent from 6.9 per cent earlier.

The central bank's estimates come in the wake of GDP growth sliding to a six-year low of 5 per cent in the June quarter, on a massive slowdown in consumption and private sector investments.

The Tribune |

Economic fundamentals very strong, says CEA Subramanian

Chief Economic Adviser KV Subramanian today called upon the industry to start making investments, stressing that the fundamentals of the economy are “very very strong”.

On more than Rs 40,000 crore of dues pending to small companies, he nudged large corporates to ensure timely payment to the MSME sector as small players are dependent on cash flows.

Large companies must play a critical role in clearing cash dues to smaller companies, he said at an event organised by industry body FICCI being attended by several corporates.

Finance Minister Nirmala Sitharaman on Monday had said according to returns filed by large corporates to the Corporate Affairs Ministry, as much as Rs 40,000 crore was due to the MSME sector.

The CEA further said the slowdown in the economy is due to a decline in investment, which is a key driver.

Corporates must recognise that in a slowdown labour is available cheaper and so it is the time to make investments, Subramanian said and added investment must be made from a long-term perspective.

“The government has been at its toes addressing various aspects of the economy,” he said.

The CEA said the “fundamentals of the economy are very very strong...fundamentals of the economy have not changed” and it would be back on the 7-8% growth path.

Earlier this month, the RBI sharply cut its economic growth projection for this fiscal to 6.1% from 6.9% earlier.

The RBI’s estimates come in the wake of GDP growth sliding to a six-year low of 5% in the June quarter, on a massive slowdown in consumption and private sector investments.

Deccan Herald |

Fundamentals of economy 'very, very strong': CEA

Chief Economic Advisor K V Subramanian on Wednesday called upon the industry to start making investments, stressing that the fundamentals of the economy are "very very strong".

On more than Rs 40,000 crore of dues pending to small companies, he nudged large corporates to ensure timely payment to the MSME sector as small players are dependent on cash flows.

Large companies must play a critical role in clearing cash dues to smaller companies, he said at an event organised by industry chamber FICCI being attended by several corporates.

Finance Minister Nirmala Sitharaman on Monday had said that according to returns filed by large corporates to the Corporate Affairs Ministry, as much as Rs 40,000 crore was due to the MSME sector.

The CEA further said the slowdown in the economy is due to a decline in investment, which is a key driver.

Corporates must recognise that during a slowdown, labour is available cheaper and so it is the time to make investments, Subramanian said and added investment must be made from a long-term perspective.

"The government has been at its toes addressing various aspects of the economy," he said.

The CEA said the "fundamentals of the economy are very very strong...fundamentals of the economy have not changed" and it would be back on the 7-8 per cent growth path.

Earlier this month, the Reserve Bank of India sharply cut its economic growth projection for this fiscal to 6.1 per cent from 6.9 per cent earlier.

The central bank’s estimates come in the wake of GDP growth sliding to a six-year low of 5 per cent in the June quarter, on a massive slowdown in consumption and private sector investments.

As against India's real growth rate of 6.8 per cent in 2018, the IMF in its latest World Economic Outlook on Tuesday projected India's growth rate at 6.1 per cent in 2019 and noted that the Indian economy is expected to pick up the next year at 7.0 per cent in 2020.

On Sunday, the World Bank in its latest edition of the South Asia Economic Focus said India's growth rate is projected to fall to 6 per cent in 2019 from 6.9 per cent of 2018.

Bloomberg Quint |

Fundamentals of economy ‘Very Very Strong’, says Chief Economic Adviser Subramanian

Chief Economic Adviser KV Subramanian on Wednesday called upon the industry to start making investments, stressing that the fundamentals of the economy are "very very strong".

On more than Rs 40,000 crore of dues pending to small companies, he nudged large corporates to ensure timely payment to the micro, small and medium enterprises sector as small players are dependent on cash flows.

Large companies must play a critical role in clearing cash dues to smaller companies, he said at an event organised by industry chamber Federation of Indian Chambers of Commerce and Industry being attended by several corporates.

Finance Minister Nirmala Sitharaman on Monday had said that according to returns filed by large corporates to the corporate affairs ministry, as much as Rs 40,000 crore was due to the MSME sector.

The CEA further said the slowdown in the economy is due to a decline in investment, which is a key driver.

Corporates must recognise that in a slowdown labour is available cheaper and so it is the time to make investments, Subramanian said and added investment must be made from a long-term perspective.

"The government has been at its toes addressing various aspects of the economy," he said.

The CEA said the "fundamentals of the economy are very very strong...fundamentals of the economy have not changed" and it would be back on the 7-8 percent growth path.

Earlier this month, the Reserve Bank of India sharply cut its economic growth projection for this fiscal to 6.1 percent from 6.9 percent earlier.

The central bank's estimates come in the wake of gross domestic product growth sliding to a six-year low of 5 percent in the June quarter, on a massive slowdown in consumption and private sector investments.

As against India's real growth rate of 6.8 percent in 2018, the International Monetary Fund in its latest World Economic Outlook on Tuesday projected India's growth rate at 6.1 percent in 2019 and noted that the Indian economy is expected to pick up the next year at 7.0 percent in 2020.

On Sunday, the World Bank in its latest edition of the South Asia Economic Focus said India's growth rate is projected to fall to 6 percent in 2019 from 6.9 percent of 2018.

IIFL |

Direct Selling - Motivators in the industries growth

Direct selling is a retail channel set up to market services and products to consumers through personal or direct means. The industry of direct selling is vast including jewellery, health, food, cosmetics, insurance, accessories, homewares, utilities and more. This channel differs from broader mass market retail avenues in an important way. The goal is not only about bringing consumers directly in contact with products of premium quality and functionality but also to boost the entrepreneurial-minded Indian populace who prefer to work independently and build a business with minimal or no overhead costs.
It is an opportunity for marketers or more commonly known as consultants to work at their own pace with flexible timings while being affiliated with a reputed and trusted company who allows individuals to retain their freedom to run a business on their own terms. The job offers opportunities for individuals to foster strong personal relationships with prospective clients helping them create a personal and curated marketing pool. The interaction with customers is optimum in direct selling mostly via the means of one-on-one meetings and demonstrations of products for sale.
A business that has evolved from personal preferences wherein individuals tried and liked products to an added incentive based on commission earrings benefits for every recommendation and sale garnered among friends and family lead to a successful structure of market building and sales. In the digital age where target audiences are directly accessible through social media and other digital contact tools, direct selling has evolved into a go-to strategy for all, from budding businesses to established enterprises. In a few instances, direct selling has also been on par with or surpassed traditional marketing initiatives.
A large number of direct sales consultants work part-time offering busy parents, caregivers, veterans, women and budding entrepreneurs a chance to flexibly manage a career and personal life thereby offering an ideal work-life balance tailored to each individual’s preferences and needs. Direct selling has a long history substantially contributing to the economy and support millions in the country. With an added advancement in technology, this is only projected to magnify creating more careers that are work-life balanced and financially lucrative. According to a joint study by industry body Federation of Indian Chambers of Commerce and Industry (FICCI) and consulting company KPMG, the direct selling industry currently employs 50 lakh people which is expected to reach 1.8 crores by 2025.
To add, industry body Assocham, in its 2018 survey projected the direct selling industry to be an industry with an estimated value of Rs15,930cr by 2021. Multiple reputed companies have also adopted government approved guidelines to help filter out fraudulent players and aid in overall productivity growth. This industry has emerged as a women’s bastion with over 53 percent of female entrepreneurs and consultants operational. The World Federation of Direct Selling Associations (WFDSA) 2017 report estimated this business module provided entrepreneurship opportunities to over 51 lakh individuals of which 27 lakh were women in 2017.
With the rise of informed and knowledgeable customers who research prior to purchase and prefer result guaranteed products, the interactive and demonstration model of direct selling offers real-time product or service assurance and is progressively developing into an archetypal form of sales.

The Tribune |

HP takes lead in North to regulate direct sellers

The companies engaged in direct selling business and multi-level marketing in Himachal will soon be regulated, as the state government is in the process of notifying guidelines for the same. This will not only help in protecting the legitimate rights and interests of consumers but also weed out fraudulent players. It would also help serious companies to grow and generate employment.

Currently, annual revenue of direct sellers in Himachal Pradesh is over Rs 50 crore and around 20,000 people are engaged in direct selling business. Further, around 25-30 direct selling companies are operating in the state.

Once the guidelines are operational, the state government will have a record of companies operating in the state. According to the industry, in the absence of proper policy or guidelines, fraudulent players might have taken advantage of the situation. Once the guidelines are notified, it would address the concerns of the industry and provide a much-needed impetus.

“Himachal has taken a lead among the northern states by recently approving the Himachal Pradesh State Direct Selling Guidelines, 2019, in its Cabinet meeting. We hope it will protect the sellers, consumers and promote ethical business practices,” said Rajat Banerji, chairman, Direct Selling Task Forces, FICCI.

He said the direct selling industry has the potential to address unemployment and it will play a proactive role to make people aware.

Experts said the direct selling industry has created avenues for income generation for those who have an entrepreneurial mindset. “The lack of government intervention creates an impression of distrust among consumers. The adoption of guidelines will help MSMEs, direct selling industry and the consumers,” QNET regional director (South Asia) Rishi Chandiok said earlier.

Once the guidelines are notified, Himachal Pradesh will be the 13th state in the country to adopt the Centre’s guidelines. In 2016, the Department of Consumer Affairs had notified the Direct Selling Guidelines as guiding principles for the state governments to regulate direct selling and multi-level marketing. Currently, only 12 states have adopted these guidelines.

The northern states such as Haryana, Punjab, J&K and UT of Chandigarh are yet to adopt these norms. The northern states contribute over 25% to the total sales of the direct selling industry.

Direct selling companies such as Amway, Tupperware, QNet, Herbalife Nutrition and others employ over 50 lakh people.

Business Standard |

Govt will release draft national retail policy in 10 days: DPIIT Secretary

The government will release a draft policy on retail trade in 10 days as it seeks to quickly implement the promises made in the election manifesto of the Bharatiya Janata Party (BJP).

In a meeting with key retail associations and trade bodies on Tuesday, Ramesh Abhishek, secretary of the Department for Promotion of Industry and Internal Trade (DPIIT), said the policy would address central and state-level issues faced by retailers and would look at promoting fair and honest trade.

The DPIIT is the new nodal agency for domestic trade (including offline and online retail) after the subject was shifted from the consumer affairs ministry in February. For months, offline retailers and traders have been lobbying hard for a national retail policy to protect their business from the growing influx of e-commerce.

The final policy on retail trade is likely to be out in September after views of all stakeholders are taken into account, a retail industry official privy to developments said.

Participants in Tuesday’s meeting included the Retailers Association of India (RAI), the Swadeshi Jagran Manch, the Confederation of All India Traders (CAIT), the Confederation of Indian Industry and the Federation of Indian Chambers of Commerce and Industry among others.

At the meeting, both the RAI and the CAIT asked that laws be suitably modified to enable ease of doing business for retailers, especially the issue of multiple permits and licences needed for running retail establishments in the country. Almost 28 different licences and permits, said industry officials, are required to set up a retail business in the country, since it remains a state subject.

The draft national retail policy is expected to address this issue head-on, said industry sources, as this remains a key pain point for most retailers.

The RAI also asked that retail be included in the development plan of cities so that retailers could be given proper infrastructure, logistics and warehouse support. The CAIT, meanwhile, said traders required easy access to finance so that they could focus on growing their business.

“Since the government is keen to promote digital payments, bank charges on card payment transactions should be subsidised to promote their use at retail outlets. We have also suggested that a provision be made for a trade commissioner and for the formation of trade tribunals in each state to resolve disputes between traders,” the CAIT’s National Secretary General Praveen Khandelwal said.

The CAIT also said there was a need to modernise retail trade and that skill development of traders should find a place in the policy.

The Hindu Business Line |

Retailers pin hopes on national policy to clear multiple roadblocks

With the government looking to bring in a national policy for retail trade, retailers are seeking removal of bottlenecks such as the need for multiple licences to open and run retail stores to boost the ease of doing business.

On Tuesday, the Department of Promotion of Industry and Internal Trade (DPIIT) held a meeting with key retail associations and trade bodies to discuss formulation of a national policy for retail and internal trade.

The attendees included the Retailers Association of India (RAI), the Confederation of All India Traders (CAIT), the Swadeshi Jagran Manch, the CII, FICCI, Assocham, and the PHD Chamber of Commerce and Industry. In a statement, Kumar Rajagopalan, CEO, RAI said: “We at the Retailers Association of India want a policy that will protect and further the interests of retail traders across the country and create a conducive environment for retail trade. This will culminate into removing of several bottlenecks and irritants to smooth running of retail businesses in the country.”

Stating that a draft of the national retail policy is expected to be released in the next 10 days for further consultations, Praveen Khandelwal, Secretary General, CAIT, said all laws, Acts and rules governing domestic trade should be reviewed, with redundant regulations scrapped.

“There should be one licence instead of 28 for conducting business, and their yearly renewal should be abolished, as it causes great harassment and corruption,” he said in a statement.

Khandelwal said that easy access to finance is a big challenge for traders, and steps are needed to ensure that traders are able to address their financial concerns.

“Under the policy, there should be a provision of (appointing) a Trade Commissioner and District Trade Advisory Committee in each district,” he added.

“The government has almost moved to an e-system, whereas only 35 per cent of traders out of seven crore have been able to computerise their business as of now. Serious steps are needed to link the rest with computers, for which the government should provide 50 per cent subsidy to traders,” Khandelwal said.

Financial Express |

Government to release draft national retail policy in 10 days, final policy likely by September

Department for Promotion of Industry and Internal Trade (DPIIT) secretary Ramesh Abhishek chairing the meeting with trade associations today said that a draft of the national retail policy will be released in coming ten days to seek comments from the trader community for formulating the final policy.

The government has tried its best at all levels to understand the ground realities of retail trade and accordingly the policy is being designed to relieve traders from hardships, traders’ body The Confederation of All India Traders’ (CAIT), which was part of the meeting, cited Ramesh Abhishek as saying.

“Once the draft is out, it will go to the Cabinet approval in July itself and we expect the final policy to be released by the first week of September,” CAIT’s secretary general Praveen Khandelwal told Financial Express Online.

Retail trade in India is about $650 billion and is the lifeline of the economy, therefore a national retail policy is all the more necessary for smooth business activities in the country, according to Ramesh Abhishek.

As part of the deliberations, CAIT suggested that the policy should include upgradation and modernisation of the existing format of retail trade. “While the government has moved to e-system (of doing business) but only 35 per cent of 7 crore traders so far have been able to computerise their business. The government should give 50 per cent subsidy for the remaining traders to go digital,” Khandelwal said.

CAIT also sought the reviewing and scrapping of redundant laws and also reducing the number of licenses from 28 to one to do business along with a special scheme under the new policy to encourage more women to become entrepreneurs.

Ruling party BJP in its election manifesto had said that it will set-up National Traders’ Welfare Board and create a National Policy for Retail Trade for the growth of retail businesses.

CAIT also offered suggestions around having a skill council for retail trade to be formed, simplification of overall tax structure applicable on traders and tax collector status for traders, easy access to finance, subsidized bank charges on card payments, a provision of Trade Commissioner and District Trade Advisory Committee in each district of the country, special schemes to promote artisans, and formation of Trade Tribunals in each state for resolving legal business disputes between traders.

Among the associations present in the meeting included Swadeshi Jagran Manch, Laghu Udyog Bharti, Retailers Associations of India, CII, FICCI, ASSOCHAM, PHD Chamber of Commerce and Industry etc.

Food Service India |

Key trends shaping the Indian food service industry

The Indian food service sector has seen exceptional growth during the past decade and continues to expand at a fast pace. This can be attributed to a high percentage of young and working population with rising disposable incomes. Availability of organised retail space has also helped the industry to encourage the growth of local and international brands across different formats.

According to FICCI-PWC report ‘The Changing Landscape Of The Retail Food Service Industry’ following are the trends that will shape the Indian food service industry.

In the fine or casual dining space as well, regional cuisine restaurants are slated to come up. It is expected food from states such as Kerala, Tamil Nadu and Kashmir will flood the Indian restaurant market. More and more restaurants will come up focusing on cuisines from the North East, Odisha, Chhattisgarh and Himachal Pradesh.

Over the last few years, as food delivery apps, quick-service restaurants (QSRs) and take-away outlets have begun to dominate, biryani has emerged as an unlikely champion of India’s fast food scene, unseating pizzas and burgers, which used to dominate standardised fast food kitchens. According to food delivery apps, it is among the most popular dish ordered and its demand far surpasses that of Western imports.

The rise of ethnic cuisine has not been limited to QSRs or dine-in restaurants. It is also evident in the cafe space with the rise of a multitude of chai cafes. Tea chains around the country are looking to break free from their traditional outlook and that of their older and more established counterparts-coffee retail chains. By focusing on the tea drinking experience, labelling tea as a wellness brew and creating novelty around a familiar product, tea cafes are wooing students and young office goers. This makes sense as India has traditionally been a tea-drinking nation. For every cup of coffee, an Indian drinks around 30 cups of tea.

AdAge India |

Indian FoodService Industry to Reach Rs 5,52,000 crore by 2022 With a 10% Growth

Industry leaders of the Indian Food Service Retail sector highlighted the upcoming golden decade of the growth in the industry driven by the changing consumer behaviors and influx of technologies within the business. During the event, ‘FICCI – PwC report on ‘Changing Landscape of the Food Service Retail Industry’ was also released.

As per PwC, the overall food industry has grown by 10 per cent. Organized and unorganized players together are valued at INR 4.50 thousand crores, 25 – 30 percent of which is contributed by organized segment. Unnat Varma, Chairman, FICCI Task Force on Food Service Retail and MD, Pizza Hut India Sub Continent added that true transformations are happening with use of technology; expectation from food eco-system is changing and food that is at heart of all services is being outsourced thus paving a way for double digit growth.

According to this report, Ethnic cuisine will increasingly be present in organised and hygienic set-ups. Food tech will continue to “Organize the Unorganized”– driving increased focus on consumers, food innovation and efficiency Restaurants will increasingly focus on consumer engagement using technology.

Social media will continue to transform relationships with consumers. Health and wellness will continue to ride high on consumer preferences. Traditional packaging will make way for innovative food packaging.

Key highlights:
  • In 2022, the Indian food service industry is forecast to have a volume of 77 billion transactions, an increase of 28.5% since 2017. The CAGR of the industry in the period 2017–22 is predicted to be 5.1%.
  • The performance of the foodService industry is forecast to accelerate, with an anticipated CAGR of 10% for the five-year period 2017–2022. This is expected to drive the industry to a value of INR 5,52,000 crore by the end of 2022.
  • Evolution of food is happening, thanks to the innovation in traditional menus. Fusion food is attracting the experimental consumer. Foreign players are adapting to the local palate, whereas locals are introducing foreign flavors in their food.
  • Internet penetration and smartphone usage to increase the demand for specialized food and gourmet.
  • Technology is disrupting the market with the advent of web-based ordering and use of AI and IoT in ordering. These developments are set to revolutionize home delivery with faster availability of food at home or office.
Speaking at FICCI’s Foodzania 2018 – The Food Service Retail Conference on the theme of ‘Changing Landscape of the Food Service Retail Industry’, Varma said that the Indian food service industry is at the cusp of a massive growth. He further added that the changing landscape of the food service retail industry is largely driven by the changing consumer behaviour which can lead the sector for a sustained double digit growth over a decade. “There is a huge consumer market, changing consumer habits, increase in disposable income, and as the industry has evolved, it has become bigger and better,” said Varma.

Jagbir Singh Sidhu, Chief Operating Officer (North), Diageo India said that the food services industry contributes significantly to the economy by creating millions of jobs. “With the advent of newer technology, the industry has seen a paradigm shift with consumers opting for ‘dining out’ experiences, making it an important partner for the beverage alcohol sector,” he added.

Rahul Singh, President, NRAI and Founder & CEO, The Beer Café highlighted the significant role of food aggregators in increasing the consumption of outside food. He said that they are the creators of behavioral change among consumers that is going to increase propensity of dining out. “Next 10 years are going to be the golden decade from the perspective of consumption,” he added.

Pravesh Sharma, IAS (Retd.), Former MD, Small Farmers Agri-Business Consortium (SFAC), Department of Agriculture, Cooperation and Farmers Welfare, ministry of Agriculture and Framers Welfare said that today the agriculture sector is more market driven, “For at least a decade-and-a-half, all the major trends in agriculture sector were signaled and driven by the market,” he said.

FnBnews.com |

Indian foodservice sector to reach Rs 5,52,000 crore by '22 with 10% growth

The performance of the foodservice industry is forecast to accelerate, with an anticipated compound annual growth rate (CAGR) of 10 per cent for the five-year period between 2017 and 2022. This is expected to drive the industry to a value of INR 5,52,000 crore by the end of 2022.

This was one of the highlights of the Federation of Indian Chambers of Commerce and Industry (FICCI)–PwC report on Changing Landscape of the Food Service Retail Industry, which was launched at FICCI’s Foodzania 2018 - The Food Service Retail Conference in New Delhi recently.

Leaders of the Indian food service retail sector highlighted the upcoming golden decade of the growth in the industry driven by the changing consumer behaviours and influx of technologies within the business.

Speaking at the event, Unnat Varma, chairman, FICCI Task Force on Food Service Retail, and managing director, India Sub-continent, Pizza Hut, said that the Indian food service industry is at the cusp of a massive growth.

He added that the changing landscape of the food service retail industry was largely driven by the changing consumer behaviour which can lead the sector for a sustained double-digit growth over a decade.

“There is a huge consumer market, changing consumer habits, increase in disposable income, and as the industry has evolved, it has become bigger and better,” said Varma.

Jagbir Singh Sidhu, chief operating officer, north, Diageo India, said that the food services industry contributes significantly to the economy by creating millions of jobs.

“With the advent of newer technology, the industry has seen a paradigm shift with consumers opting for dining out experiences, making it an important partner for the beverage alcohol sector,” he added.

Rahul Singh, president, National Restaurant Association of India (NRAI), and founder and chief executive officer, The Beer Café, highlighted the significant role of food aggregators in increasing the consumption of outside food.

He said that they were the creators of behavioural change among consumers that was going to increase the propensity of dining out. “Next 10 years are going to be the golden decade from the perspective of consumption,” Singh added.

Pravesh Sharma, former managing director, Small Farmers Agri-Business Consortium (SFAC), Department of Agriculture, Cooperation and Farmers Welfare, ministry of Agriculture and Framers Welfare, said that today, the agriculture sector is more market-driven.

“For at least a decade-and-a-half, all the major trends in the agriculture sector were signalled and driven by the market,” he added.

The other highlights of the FICCI–PwC report were as follows:
  • In 2022, the Indian food service industry is forecast to have a volume of 77 billion transactions, an increase of 28.5 per cent since 2017. The CAGR of the industry during the period between 2017 and 2022 is predicted to be 5.1 per cent
  • The evolution of food is happening, thanks to the innovation in traditional menus. Fusion food is attracting the experimental consumer. Foreign players are adapting to the local palate, whereas locals are introducing foreign flavours in their food
  • Internet penetration and smartphone usage to increase the demand for specialised food and gourmet
  • Technology is disrupting the market with the advent of Web-based ordering and use of artificial intelligence (AI) and Internet of Things (IoT) in ordering. These developments are set to revolutionise home delivery with faster availability of food at home or office

Business Standard |

Indian Foodservice industry to reach Rs 5,52,000 crore by 2022 with a 10% growth

Industry leaders of the Indian Food Service Retail sector highlighted the upcoming golden decade of the growth in the industry driven by the changing consumer behaviours and influx of technologies within the business.

Speaking at FICCI's Foodzania 2018 - The Food Service Retail Conference on the theme of 'Changing Landscape of the Food Service Retail Industry', Mr Unnat Varma, Chairman - FICCI Task Force on Food Service Retail and MD - Pizza Hut India Sub Continentsaid that the Indian food service industry is at the cusp of a massive growth.

He further added that the changing landscape of the food service retail industry is largely driven by the changing consumer behaviour which can lead the sector for a sustained double digit growth over a decade. "There is a huge consumer market, changing consumer habits, increase in disposable income, and as the industry has evolved, it has become bigger and better," said Mr Varma.

Mr Jagbir Singh Sidhu, Chief Operating Officer (North), Diageo India said that the food services industry contributes significantly to the economy by creating millions of jobs. "With the advent of newer technology, the industry has seen a paradigm shift with consumers opting for 'dining out' experiences, making it an important partner for the beverage alcohol sector," he added.

Industry leaders of the Indian Food Service Retail sector highlighted the upcoming golden decade of the growth in the industry driven by the changing consumer behaviours and influx of technologies within the business.

Speaking at FICCI's Foodzania 2018 - The Food Service Retail Conference on the theme of 'Changing Landscape of the Food Service Retail Industry', Mr Unnat Varma, Chairman - FICCI Task Force on Food Service Retail and MD - Pizza Hut India Sub Continentsaid that the Indian food service industry is at the cusp of a massive growth. He further added that the changing landscape of the food service retail industry is largely driven by the changing consumer behaviour which can lead the sector for a sustained double digit growth over a decade. "There is a huge consumer market, changing consumer habits, increase in disposable income, and as the industry has evolved, it has become bigger and better," said Mr Varma.

Mr Jagbir Singh Sidhu, Chief Operating Officer (North), Diageo India said that the food services industry contributes significantly to the economy by creating millions of jobs. "With the advent of newer technology, the industry has seen a paradigm shift with consumers opting for 'dining out' experiences, making it an important partner for the beverage alcohol sector," he added.

The Hindu Business Line |

Food services industry to grow at 10 per cent till 2022: report

The Indian food service industry is expected to touch the ₹5,52,000 crore mark by the end of 2022 as it is anticipated to see an acclerated CAGR (Compound annual growth rate) of 10 per cent for the five-year period from 2017-22, according to a PwC-FICCI report. This growth will be driven by changing consumer lifestyles and consumption habits, rising disposable incomes besides the influx of technologies. In 2017, the total revenues of the food service industry were pegged at ₹3,37,500 crore. Between 2013-17, the food service industry grew 8 per cent CAGR. It said technology is disrupting the market which is revolutionising home delivery with faster availability of food.

Business Today |

Three mega trends shaping how you eat

The food services business is growing in double digits in India and could generate as many as a million jobs a year. But for that to happen, the ease of doing business needs to improve many times. At industry body FICCI's food service retail conference, Foodzania, entrepreneurs were both optimistic and guarded. Optimistic, because of the growing opportunities and guarded because of the nature of regulations. In NCR, an entrepreneur has to deal with different rules every few kilometres: between Gurgaon, Delhi, and Noida. Depending on the state, restaurants, for instance, today need between 17 and 60 approvals before starting out.

Here are some mega trends that are shaping the industry:
  1. The food services industry is roughly $60 billion today and is expected to grow to $90 billion over the next 4-5 years. The number includes both organised and the unorganised sector. The growth would be on the back of a strong consumer demand for both ordering-in and eating out. Participants at the seminar pointed out that in some South East Asian countries, condominiums no longer have a kitchen - it is the least preferred part of a house. Every meal is outsourced. While a kitchen-free world is a distance away for India, busy Indians are outsourcing food more frequently, just like they are outsourcing laundry.

    The dine-out market will gain because Indians, at least in the cities, want an experience. Cities looking to attract start-ups need a vibrant dining and pub culture as well. The industry will pick up even when tourism picks up.

  2. Technology is changing food services and will continue to do so. Online restaurant aggregators such Swiggy and Zomato, of course, but also companies that run cloud kitchens, increase capacity utilisation of restaurants, and provide point of sale software among others. According to one participant at the seminar, there are about 400 food apps in India today. For a long time, brick and mortar restaurants tried to fight food-tech. The realisation now is they don't need to. Food-tech companies can't always cook the food; they would depend on restaurants to do that bit. In any case, they can't fight food-tech because consumers now demand delivery at home and prefer aggregators to choose from.

    Blockchain is going to be big in food services, going ahead. The technology is becoming important from many perspectives, including traceability and food safety. Because every transaction in a blockchain is recorded and can't be deleted, the supply-chain of any product, or a dish, can be traced right to its origin at the farm or in the sea. Warranties required by different agencies in the supply-chain will be a thing of the past. Entrepreneurs at the seminar stressed on self-discipline and self-audit when it comes to food safety for the moment - it will become the biggest trigger for buying food, going ahead. This could mean more investments in training of the workforce.

Indian Television |

Indian Foodservice industry to reach Rs 5,52,000 crore by 2022 with a 10% growth

Industry leaders of the Indian Food Service Retail sector today highlighted the upcoming golden decade of the growth in the industry driven by the changing consumer behaviours and influx of technologies within the business.

Speaking at FICCI’s Foodzania 2018 – The Food Service Retail Conference on the theme of ‘Changing Landscape of the Food Service Retail Industry’ here today, Mr Unnat Varma, Chairman – FICCI Task Force on Food Service Retail and MD – Pizza Hut India Sub Continent said that the Indian food service industry is at the cusp of a massive growth. He further added that the changing landscape of the food service retail industry is largely driven by the changing consumer behaviour which can lead the sector for a sustained double digit growth over a decade. “There is a huge consumer market, changing consumer habits, increase in disposable income, and as the industry has evolved, it has become bigger and better,” said Mr Varma.

Mr Jagbir Singh Sidhu, Chief Operating Officer (North), Diageo India said that the food services industry contributes significantly to the economy by creating millions of jobs. “With the advent of newer technology, the industry has seen a paradigm shift with consumers opting for ‘dining out’ experiences, making it an important partner for the beverage alcohol sector,” he added.

During the event, ‘FICCI – PwC report on ‘Changing Landscape of the Food Service Retail Industry’ was also released.

Mr Rahul Singh, President – NRAI and Founder & CEO – The Beer Café highlighted the significant role of food aggregators in increasing the consumption of outside food. He said that they are the creators of behavioral change among consumers that is going to increase propensity of dining out. “Next 10 years are going to be the golden decade from the perspective of consumption,” he added.

Mr Pravesh Sharma, IAS (Retd.), Former MD, Small Farmers Agri-Business Consortium (SFAC), Department of Agriculture, Cooperation and Farmers Welfare, ministry of Agriculture and Framers Welfare said that today the agriculture sector is more market driven, “For at least a decade-and-a-half, all the major trends in agriculture sector were signaled and driven by the market,” he said.

As per PwC, the overall food industry has grown by 10 per cent. Organized and unorganized players together are valued at INR 4.50 thousand crores, 25 – 30 percent of which is contributed by organized segment. Mr Varma added that true transformations are happening with use of technology; expectation from food eco-system is changing and food that is at heart of all services is being outsourced thus paving a way for double digit growth.

millenniumpost |

Indian Foodservice industry to reach Rs, 5,52,000 cr by 2022 with 10% growth

Industry leaders of the Indian Food Service Retail sector on Wednesday highlighted the upcoming golden decade of the growth in the industry driven by the changing consumer behaviours and influx of technologies within the business.

Speaking at FICCI's Foodzania 2018 – The Food Service Retail Conference on the theme of 'Changing Landscape of the Food Service Retail Industry' here, Unnat Varma, Chairman – FICCI Task Force on Food Service Retail and MD – Pizza Hut India Sub Continent said that the Indian food service industry is at the cusp of a massive growth. He further added that the changing landscape of the food service retail industry is largely driven by the changing consumer behaviour which can lead the sector for a sustained double digit growth over a decade. "There is a huge consumer market, changing consumer habits, increase in disposable income, and as the industry has evolved, it has become bigger and better," said Varma.

Jagbir Singh Sidhu, Chief Operating Officer (North), Diageo India said that the food services industry contributes significantly to the economy by creating millions of jobs. "With the advent of newer technology, the industry has seen a paradigm shift with consumers opting for 'dining out' experiences, making it an important partner for the beverage alcohol sector," he added.

During the event, 'FICCI – PwC report on 'Changing Landscape of the Food Service Retail Industry' was also released.

Rahul Singh, President – NRAI and Founder & CEO – The Beer Café highlighted the significant role of food aggregators in increasing the consumption of outside food. He said that they are the creators of behavioral change among consumers that is going to increase propensity of dining out.

Pravesh Sharma, IAS (Retd.), Former MD, Small Farmers Agri-Business Consortium, Department of Agriculture, Cooperation and Farmers Welfare, ministry of Agriculture and Framers Welfare said that today the agriculture sector is more market driven, "For at least a decade-and-a-half, all the major trends in agriculture sector were signaled and driven by the market," he said.

ETRetail.com |

Modernising Indian Retail: The digital way

Retail is one of the most dynamic, robust and thriving sectors in the Indian economy. It accounts for more than 10% of the country’s GDP, 8% of employment and is poised to be the growth engine of the economy, with India occupying the first rank in the Global Retail Development Rankings (2017). According to a recent report by Boston Consulting Group, India is expected to become the world’s third largest consumer economy reaching US $400 billion in consumption by 2025.

Technology, like in all sectors today, is powering the next stage of growth in retail as well, with digital being the medium of this progression. Whether it is redefining retail spaces by integrating physical and digital experiences, massive growth of e-commerce platforms or modern retail moving beyond the usual hubs, to Tier-II and Tier-III cities, digital is increasingly playing a major role in shaping the future of retail in India.

Moreover, as digitisation powers accessibility, consumers today are more aware of the various ways in which technology can empower them. This has led to a rise in the expectations and demands they have with brands they interact with. Today’s consumer needs more personalised and customised experiences which are curated by brands, tailored to delight them at every touch point. Resultantly, brands need to develop strategies aimed at not only customer acquisition but also long-term retention.

For a segment all set to break the shackles of traditional means, the retail sector needs to adhere and adapt to the customer’s growing and evolved requirements to scale the next summit in its quest for growth. Adopting an omni-channel approach that factors in the different mediums that consumers use for transactions like mobile, online stores, telephone sales, physical stores etc. is the need of the hour to provide a seamless, more integrated experience to the consumers. For example, the Forrester Business Impact of Investing in Experience – A Spotlight on Retail Study highlights that experience driven retailers are 1.6x more likely to have seen increased customer advocacy. And as an effect, retailers in the APAC region are moving swiftly to prioritize improving experiences that drive acquisition, loyalty, and growth. According to the study, Eighty-one percent of retailers are prioritizing an improved customer and prospect experience over the next 12 months.

The retail heavyweights are already realising the appetite for wholesome experiences and the need for integrated solutions to interact with their customers. Walmart’s Mera Kirana project is an interesting case in point. Walmart introduced spaces in its Best Price stores that resembled kirana stores, but with a few technological modifications to showcase what these stores could be doing better. It also offered training modules to kirana store owners that focused on best practices, tech adjustments and cost savings.Additionally, as a part of its Flipkart deal, it is likely that they will integrate more of these stores into Flipkart’s supply chain network and get them to start using Flipkart's PhonePe digital payments network.

We are also seeing leading solution providers upping the ante and driving a range of technological advancements that will strengthen a retail player’s data foundation and enable it to provide personalized shoppable experiences for consumers. Not only solution providers, but also first digital movers such as ecommerce companies are scouting to further built to their technological backbone. For example, Flipkart recently acquired an Israel-based analytics company Upstream Commerce in a bid to deliver real-time pricing and product analytics to their sellers for the sellers to make informed decisions and cater to their prospective consumers more efficiently.

According to a recent FICCI-Deloitte report, titled 'Consumer LEADS' focused on the retail sector, technology is expected to transform consumer markets through major disruptions, augmenting overall growth in retail, consumer packaged goods and e-commerce segments. This would contribute to consumers communicating with brands and emergence of a new consumer-to-business market model, where brands will develop new products after taking cues from consumer demands.

Therefore, in the modern, technology driven world, it’s not only an added advantage but also inevitable to be a retailer focused on creating exceptional, fulfilling experiences for one’s customers. A key enabler for this can be emerging fields such as data analytics, contributing to increasing efficiency of businesses significantly and hence, provide more opportunities for the retail sector. It is imperative for brands to become experience makers and resultantly digital investments should be a key priority to streamline and augment the entire customer journey and putting customer at the heart of it all.

SME Times |

Need to set up redressal mechanism in direct selling: Official

A top official on Monday stressed upon the need for the companies in the Direct Selling business to set-up a more robust and sound consumer grievance redressal mechanism to gain consumer confidence.

Speaking at the '5th Edition of DIRECT 2018' organized by FICCI, Anil Bahuguna, Joint Secretary, Department of Consumer Affairs, Ministry of Consumer Affairs, Food & Public Distribution, said, "Customer base will further augment and strengthen if you have a robust grievance redressal system and care for customer and consumer".

He further highlighted that Direct Selling companies have to be more self-regulated and self-disciplined than being dependent only on the legal framework set-up by the government.

Bejon Misra, Founder, Consumer Online Foundation & Consumer Protection policies said, " The Direct Selling Guidelines notified by Government of India in September 2016 is the right step to encourage adoption of global best practices for State Governments to consider regulating the business of Direct Selling and Multi-Level Marketing (MLM) and strengthen the existing regulatory mechanism on Direct Selling and MLM, for preventing fraud and protecting the legitimate rights and interests of consumers".

Rajat Banerji, Chairman FICCI Direct Selling Task Force & VP-Corporate Affairs, Amway India Enterprises said that "FICCI Direct provides a platform to bring together industry and government to deliberate on issues pertaining to Direct Selling industry. Implementation of Direct Selling guidelines in all the States is one such issue."

Shilpa Ajwani, Managing Director, Tupperware India highlighted the need for more women entering the direct selling business thereby making them more independent along with earning a good income and this sector has the potential to create more employment opportunities.

Suhaan Mukerji, Founding Partner, PLR Chamber said, "The Direct Selling Industry is growing from strength to strength, providing entrepreneurship and employment opportunities with the able support of Government of India and various State Governments implementing the Model Guidelines issued by Ministry of Consumer Affairs. Capacity building through partnerships between industry, government agencies and civil society is necessary to enable effective implementation and monitoring to protect consumer interest."

Samir Modi, Founder & Managing Director, Modicare Limited through his message said "The Direct Selling Industry today has a direct and high impact on our nation. It is empowering millions of Indians all over India, even in the smallest of villages and towns to achieve their dreams and build a strong nation."

CNBC TV18 |

Global brands like Under Armour, YSL, AMQ to enter India

Popular brands like under Armour, YSL, AMQ, Molton Brown, Beccos and more are looking to enter India. Indian malls are gearing up to house them.

The brands are currently looking at hiring staff and finalising rents starting from Delhi, they plan to go pan-India.

Under Armour: NYSE-listed american footwear and sports casual wear fashion label

Molton brown is UK's leading upmarket personal care brand. Beccos is an affordable Korean designer brand.

YSL or Saint Laurent is a French luxury fashion label. Alexander Mcqueen or AMQ is a British luxury fashion label.

Retail market in India is expected to reach $1.2 trillion in next 5-8 yrs, said Deloitte FICCI report 2018. The Indian retail sector accounts for over 10 percent of the country's GDP.

Moneycontrol |

Hold V-Mart Retail; target of Rs 2177: CD Equisearch

With the help of rise in income levels, growing aspirations, favorable demographics and ease of credit, the Indian retail market is expected to grow to USD 1.6 tn by 2026 from USD 641 bn in 2016 (source FICCI). Given its under penetration to total trade, modern retail is well poised for growth. While the overall retail market is expected to grow at 12% p.a. (India is fifth-largest destination in retail space), FICCI expects modern trade to expand twice as fast at 20% p.a. and traditional trade at 10%. Propelled by omni-channel retail, modern retail in India is expected to double to USD 25.7 bn from USD 13 bn in three years. Yet,discounting by online retailers has taken a toll on physical retailers due to the shift from physical to online platforms on heavy discounting, which has led retailers to rethink their business approach and to differentiate their product offering and experience.

Outlook

Growing brand visibility should aid in revenue growth at a CAGR of 17.8% over next two years. Yet, seasonality of business remains a concern, which V-Mart is trying to diversify by increasing its presence in new and existing markets - store count in states of J&K and Madhya Pradesh reached 4 and 6 respectively in Q1FY19 Vs 1 and 3 respectively in FY13. On balance, we maintain ‘hold’ recommendation on the stock with revised target of Rs 2177 (previous target Rs 1230) based on 34.0x FY20e earnings over a period of 9-12 months.

Moneycontrol |

Retail sector set to touch $1,750bn by 2026, says FICCI-Deloitte report

India is one of the fastest growing major economies in the world, leading to a high growth consumer and retail market, presenting massive investment and business opportunities in the retail space, according to a FICCI- Deloitte report, titled 'Consumer LEADS'. The report provides a roadmap for the industry that covers strategy, operations, organisation, processes and systems.

The Indian retail sector is expected to touch $1,750 billion by 2026, a compounded annual growth rate of 7.8 percent. The e-commerce space is expected to grow rapidly in India, one of the fastest in Asia as well as globally, at a CAGR of over 30 percent during 2016-21, according to the report.

Commenting on the report, Rajat Wahi, Partner, Deloitte India, said, “Healthy growth of the Indian economy, coupled with favourable demographic factors in the country, is expected to drive growth in the retail, consumer packaged goods (CPG) and e-commerce industries."

He stated that the retail industry is pegged to grow over 10 percent CAGR to $1,200 billion by 2021 and predicts an over 30 percent increase in the e-commerce market to $80-120 billion.

The report stated that organised retail market will constitute nearly 20-25 percent of the overall retail market by 2021, up from the current 10-12 percent.

Technology is expected to transform consumer markets through major disruptions and evolutions, augmenting overall growth in retail, CPG and e-commerce segments.

With this, consumers would be able to leverage technology to indulge in two-way communication with brands, leading to the emergence of a new consumer-to-business (C2B) market model, where brands develop new products taking cues from consumer demands.

While higher digital investments would be the key priority for brands looking to attract consumers, adopting sustainable practices throughout the value chain would ensure triple bottomline parameters - social, environmental and economic sustainability - as well as enhance the brand value.

Even as the unorganised format dominates the retail market, the share of organised segment is growing rapidly. Food and grocery is a major segment, accounting for 65 percent of the retail market.

The report reveals that emerging fields in the technology sector, ranging from precision farming to data analytics, have the potential to increase efficiency of businesses significantly, providing more opportunities for the FMCG, retail and e-commerce sectors.

IndianRetailer.com |

Retail sector set to reach USD 1750 bn. by 2026: FICCI-Deloitte report

The FICCI- Deloitte report, 'Consumer LEADS' states that India is one of the fastest growing major economy in the world, leading to a high growth consumer and retail market - thus presenting massive investment and business opportunities in the retail space. The Indian retail sector is expected to reach at USD 1,750 billion by 2026 with a CAGR of 7.8%. E-commerce is expected to grow rapidly in India, one of the fastest in Asia as well as globally, at a CAGR of over 30% in the period 2016-21. Also, while unorganized format dominates the retail market, share of organized segment is rapidly growing. Further, food & grocery is the major segment, accounting for 65% of retail market.

Additionally, the report reveals that emerging fields in the technology sector ranging from precision farming to data analytics have the potential to increase the efficiency of businesses significantly, providing more opportunities for the FMCG, retail and e commerce sectors. The report presents interesting company case studies including discussions with senior stakeholders of the FMCG, retail and e commerce sectors in India, thus offering a comprehensive view of the opportunities and issues in the sectors.

"Healthy growth of the Indian economy (real GDP growth rate of over 7% estimated for 2018) coupled with favourable demographic factors in the country are expected to drive growth in the retail, CPG and e-commerce industries. While the retail industry is forecasted to grow at a CAGR of over 10% in the four-year period from USD 795 billion in 2017 to reach USD 1,200 billion by 2021, the e-commerce market is predicted to increase by over 30% over the same period to reach USD 84 billion in 2021 from current USD 24 billion. In terms of upcoming trends, personalised offerings and bespoke solutions will be seen as the major priority by consumer brands. Consumers are expected to leverage technology to indulge in two-way communication with brands leading to the emergence of a new front of consumer-to-business (C2B) market model, where brands develop new products taking cues from consumers? demands," said Mr. Rajat wahi, Partner, Deloitte

The report outlines a holistic roadmap for industry covering strategy, operations, organisation, processes and systems. Through this approach consumers can fully leverage the potential of the all the contemporary channels accessible in their interface with business.

IndianRetailer.com |

How Walmart India is banking on private labels?

The India story of modern retail market may be little behind as compared to mature markets. But, the growth story of private label holds much significance and is on blooming path. Contrary to old school though that private label share should not contribute more than 10% of product portfolio, retailers these days are constantly innovating, reinventing this category with bigger share. For example, Walmart India is all set to leverage from this segment.

Walmart which primarily operates as wholesaler in India has two private labels in its portfolio including Right Buy, Member's Mark sees humongous opportunity under lying in this segment. Speaking on private label strategy, Krish Iyer, Chief Executive, Walmart India said,” Private brands have an important role to play in certain niches where gaps exist. Moreover, when it comes to regional, where opportunity exist to meet the requirements of some consumers at regional level, that’s where we see our opportunity to introduce regional brands whether its food or non food category.”

Iyer was speaking at the sidelines of FICCI Massmerize 2018.

Speaking further on private label growth Iyer said, “In mature markets private labels has a bigger role to play as market saturation starts to take place then to improve the profitability there is a need or compulsion to introduce more private brands.”

Iyer also stressed that counties like India which FMCG runway is much longer it is important to keep in mind that the role of private label and role of national brands as well as regional brand, and each of them should play a distinct role in retailers’ portfolio. There is a room to grow all of them significantly.

“Even today the share of private label in entire portfolio of retailer is not that high but the growth rate is high for sure,” informed Iyer.

As per leading media report, Walmart India earns 6-7% revenues from its two private labels that have been introduced in Indian market. Internationally, its private labels are a USD 60 billion business for them under the name of Sams Club, while its total volume is over USD 500 billion. Walmart India also plans to retail its private label portfolio on leading market places in India.

Speaking at Massmerize event Iyer also informed that India is many ways still an emerging economy when it comes to consumption. Looking at the rural market , semi urban market and some of the consumers in urban market, brand loyalty still matters. Aspirations are there as far as brand is concerned.

CNBC TV18 |

Rural households present big opportunity for consumer firms

Rural households, accounting for 68 percent of the country's population, present a very promising opportunity for companies operating in the consumer segment, a report said.

These companies have multiple opportunities to conduct business in the country on the backdrop of a growing economy and favourable factors driving consumerism in India, the joint report by Deloitte and FICCI titled 'Consumer LEADS' said.

"Rural households contribute to approximately 50 percent of the GDP, 40 per cent FMCG sales, 50 percent two-wheeler sales, 30 per cent four-wheeler, and 45 percent telecom contribution," the report said.

It expects better accessibility, better affordability with more non-agrarian jobs, and greater awareness with Internet penetration to continue to drive the growth in rural markets.

The report noted that the overall consumption is on the upswing, with per capita income expected to increase 10.2 percent to Rs 2,66,500 by 2025. It expects the discretionary spending to also increase to 45 per cent in 2025, from 35 percent presently.

Increasing households with reducing household size is also expected to increase the demand, according to the report. Rajat Wahi, partner, Deloitte India, said, "Healthy growth of the Indian economy (real GDP growth rate of over 7 percent estimated for 2018) coupled with favourable demographic factors in the country are expected to drive growth in the retail, CPG (consumer packaged goods) and e-commerce industries."

While the retail industry is forecasted to grow at a CAGR of over 10 percent in the four-year period, from $ 795 billion in 2017 to reach $ 1,200 billion by 2021, the e-commerce market is predicted to increase by over 30 percent over the same period to reach $ 80-120 billion in 2021, from the current $ 24 billion, according to the report.

"Organised retail market will constitute nearly 20-25 percent of the overall retail market by 2021, up from current share of 10-12 percent," said Wahi.

The report also noted that technology is expected to transform consumer markets through major disruptions and evolutions, augmenting the overall growth of retail, CPG and e-commerce segments.

First Post |

Rural households present big opportunity for consumer firms says Deloitte, FICCI report

Rural households, accounting for 68 percent of the country's population, present a very promising opportunity for companies operating in the consumer segment, a report said.

These companies have multiple opportunities to conduct business in the country on the backdrop of a growing economy and favourable factors driving consumerism in India, the joint report by Deloitte and FICCI titled 'Consumer LEADS' said.

"Rural households contribute to approximately 50 percent of the GDP, 40 percent FMCG sales, 50 percent two-wheeler sales, 30 percent four-wheeler, and 45 percent telecom contribution," the report said.

It expects better accessibility, better affordability with more non-agrarian jobs, and greater awareness with Internet penetration to continue to drive the growth in rural markets.

The report noted that the overall consumption is on the upswing, with per capita income expected to increase 10.2 percent to Rs 2,66,500 by 2025. It expects the discretionary spending to also increase to 45 percent in 2025, from 35 percent presently.

Increasing households with reducing household size is also expected to increase the demand, according to the report.

Rajat Wahi, partner, Deloitte India, said, "Healthy growth of the Indian economy (real GDP growth rate of over 7 percent estimated for 2018) coupled with favourable demographic factors in the country are expected to drive growth in the retail, CPG (consumer packaged goods) and e-commerce industries."

While the retail industry is forecasted to grow at a CAGR of over 10 percent in the four-year period, from $795 billion in 2017 to reach $1,200 billion by 2021, the e-commerce market is predicted to increase by over 30 percent over the same period to reach $80-120 billion in 2021, from the current $24 billion, according to the report.

"Organised retail market will constitute nearly 20-25 percent of the overall retail market by 2021, up from current share of 10-12 percent," said Wahi.

The report also noted that technology is expected to transform consumer markets through major disruptions and evolutions, augmenting the overall growth of retail, CPG and e-commerce segments.

Nuf Foods Spectrum |

FMCG firms must use Hindi, regional languages for labelling: Paswan

Union Consumer Affairs Minister Ram Vilas Paswan asked the fast-moving consumer goods companies to write the names of their products in Hindi and other regional languages.

An event organised by FICCI, the Minister said writing the names of products in Hindi and other regional languages, besides English, will bring about transparency and benefit consumers.

He also asked the FMCG industry to write the minimum retail price, net weight, manufacturing and expiry dates in larger fonts to bring about transparency.

He further said that, “Companies may not be able to print all details in Hindi and regional languages. But atleast the brand name can be printed in Hindi or other regional languages.”

He also pointed out that the government has drafted a consumer protection Bill, which once passed by Parliament, will help address various consumer issues such as charging double MRP.

Raising the issue of food wastage, Paswan said restaurants should look into a mechanism of giving information to consumers regarding the quantity of food served.

Aaj Ki Khabar |

FMCG should use Hindi, regional languages on products: Paswan (Lead)

Union Consumer Affairs Minister Ram Vilas Paswan on Tuesday asked the fast-moving consumer goods (FMCG) companies to write the names of their products in Hindi and other regional languages and print product details in bigger font in the interest of consumers.

Writing the names of products in Hindi and other regional languages, besides English, and in bigger font will bring about transparency and benefit consumers, Paswan said at a FICCI event here.

“(Accepted that) you cannot write everything in Hindi or regional languages, but at least you can write product names. What is the problem with that?” he asked.

“Wherever there is Hindi-speaking population, label in Hindi; in Bangla in Bangla-speaking area… Similarly, in Tamil or Kannada in South.”

He praised Bisleri company for labelling product names in local languages.

He released at the event a FICCI-Deloitte report “Consumer LEADS” that reflects on the retail, FMCG and e-commerce sectors in India.

Paswan said it is “unfortunate” that India does not have its own language, like China and Japan.

“It is unfortunate that our nation could not develop its own language even after 70 years of Independence. We haven’t been able to finalise it yet,” he said.

Despite the industry being asked to write the MRP (minimum retail price), net weight, manufacturing and expiry dates in bigger font to bring about transparency, nothing has been done so far, rued the Minister.

“It is written in a way that we can’t find it even after wearing spectacles,” Paswan said.

“Transparency matters most to a consumer. If there’s no transparency, no one knows what is going on.”

He asked the industry to connect with the National Consumer Helpline so that it gets to know about issues related to product defects and late deliveries, among others.

The Economic Times |

FMCG companies should label products in local languages: Ram Vilas Paswaan

Packaged products should be labelled in Hindi and regional languages to help consumers easily identify them, minister of consumer affairs Ram Vilas Paswan said.

The government, however, does not plan to make this exercise mandatory for FMCG firms, and the industry must adopt it voluntarily, he said.

“There are developed countries like China, Japan, where the medium of communication is their own language. But we in India have cultivated this notion that English is ‘gyaan ka bhandar’ (pool of knowledge), and our own languages are no good,” Paswan said addressing a FICCI event in the city on Tuesday.

Paswan said his ministry had mandated that the font size of product description, including the maximum retail price (MRP), date of manufacturing, expiry date of the product and details of complain mechanism must be increased but companies had failed to comply.

“For instance, on a bottle of water, I understand that you cannot write all the product description in Hindi, but at least the name can be written in Hindi,” he said. Paswan said the government did not want to impose Hindi as a language, but labelling products in regional languages where they were widely spoken would serve the interest of consumers.

The Times of India |

Print labels in local languages: Paswan to FMCGs

Consumer affairs minister Ram Vilas Paswan on Tuesday urged the FMCG industry to voluntarily adopt labelling of their packaged products in Hindi and regional languages in the interest of buyers and for their easy understanding.

Speaking at an event organised by industry lobby group, FICCI, Paswan said, “In developed countries like China and Japan, labels are printed in their own languages. However, in India, companies continue to use only English for labelling. Labelling should also be done in Hindi and other regional languages, besides English.” While drawing the comparison with other nations, he said, “India continues to use English as if we don’t have our own language.” He clarified that the government does not want to make this mandatory, but industry can take the initiative on its own.

“In the case of water bottle, you may not be able to print all details on the label in Hindi and regional languages but at least, you can print the brand name,” the minister said while lauding a packaged water company for adopting labelling in the local language. Paswan also listed steps taken by the government to protect consumers by bringing in the new BIS law to ensure products are safe and the standards are not inferior to the global norms.

The New Indian Express |

Ram Vilas Paswan asks FMCG companies to adopt labelling in local languages

Consumer Affairs Minister Ram Vilas Paswan Tuesday urged the FMCG industry to adopt labelling of their packaged products in Hindi and regional languages "voluntarily" in the interest of consumers.

Asserting that consumer protection is priority of the government, he called upon the industry to work alongside his ministry in the interest of consumers.

"Multiple languages are spoken in India. We cannot promote Hindi alone. The industry should go for labelling in Hindi and regional languages where ever they are widely spoken," he said at a FICCI organised event here.

In countries like China, Japan and the EU, labels are printed in their own languages.

"Whereas India continues to use English as if we don't have our own language," he said.

"In case of water bottle, you may not be able to print all details on the label in Hindi and regional languages but at least, you can print the brand name," Paswan said and lauded the Bisleri company for adopting labelling in the local language.

Asked if the government will make it mandatory, the minister said in the negative and added, "Let the industry adopt it voluntarily."

He further said that even the company notices issued to consumers should also be in local languages.

Highlighting steps taken by the government to protect consumers, Paswan said a new Bureau of Indian Standards law has been brought in to ensure products are safe and its standards are not inferior to the global standards.

Also, a consumer protection bill has been drafted and once it is passed in Parliament it will be able to address issues related to e-commerce users like double maximum retail price (MRP), he added.

Paswan also released a FICCI-Deloitte report 'Consumer Leads' that throws light on prioritising brand tactics through select business practices and case studies which would help companies in reflecting their consumer strategies to face the highly competitive environment.

The report attempts to decode the complexity presented by the multitude of opportunities in the consumer space.

Walmart CEO and president Krish Iyer, Hindustan Unilever chairman and managing director Sanjiv Mehta, P&G India subcontinent managing director and CEO Madhusudan Gopalan, PepsiCo India president and CEO Ahmed El Sheikh, Oriflame India managing director and head of south Asia Frederic Widell and Amazon India CFO and vice president finance Raghava Rao were present at the FICCI event.

DNA |

Paswan asks FMCG companies to adopt labelling in local languages

Consumer Affairs Minister Ram Vilas Paswan Tuesday urged the FMCG industry to adopt labelling of their packaged products in Hindi and regional languages "voluntarily" in the interest of consumers.

Asserting that the consumer protection is priority of the government, he called upon the industry to work alongside his ministry in the interest of consumers.

"Multiple languages are spoken in India. We cannot promote Hindi alone. The industry should go for labelling in Hindi and regional languages where ever they are widely spoken," he said at a FICCI organised event here.

In countries like China, Japan and the EU, labels are printed in their own languages. "Whereas India continues to use English as if we don't have our own language," he said.

"In case of water bottle, you may not be able to print all details on the label in Hindi and regional languages but at least, you can print the brand name," Paswan said and lauded the Bisleri company for adopting labelling in the local language.

Asked if the government will make it mandatory, the minister said in the negative and added, "Let the industry adopt it voluntarily." He further said that even the company notices issued to consumers should also be in local languages.

Highlighting steps taken by the government to protect consumers, Paswan said a new Bureau of Indian Standards law has been brought in to ensure products are safe and its standards are not inferior to the global standards.

Also, a consumer protection bill has been drafted and once it is passed in Parliament it will be able to address issues related to e-commerce users like double maximum retail price (MRP), he added.

Paswan also released a FICCI-Deloitte report 'Consumer Leads' that throws light on prioritising brand tactics through select business practices and case studies which would help companies in reflecting their consumer strategies to face the highly competitive environment.

The report attempts to decode the complexity presented by the multitude of opportunities in the consumer space.

Walmart CEO and president Krish Iyer, Hindustan Unilever chairman and managing director Sanjiv Mehta, P&G India sub continent managing director and CEO Madhusudan Gopalan, PepsiCo India president and CEO Ahmed El Sheikh, Oriflame India managing director and head of south Asia Frederic Widell and Amazon India CFO and vice president finance Raghava Rao were present at the FICCI event.

NDTV |

Write name of Products in Regional Languages too: Minister to Companies

Union Consumer Affairs Minister Ram Vilas Paswan on Tuesday asked the fast-moving consumer goods companies to write the names of their products in Hindi and other regional languages.

Writing the names of products in Hindi and other regional languages, besides English, will bring about transparency and benefit consumers, the Minister said at an event.

He also asked the FMCG industry to write the minimum retail price, net weight, manufacturing and expiry dates in larger fonts to bring about transparency.

"(Accepted that) you cannot write everything in Hindi or regional languages. But at least you can write products' names. What is the problem with that?," he asked.

Mid-Day |

Ram Vilas Paswan: FMCG Should use Hindi, Regional Languages on Products

Union Consumer Affairs Minister Ram Vilas Paswan on Tuesday asked the fast-moving consumer goods (FMCG) companies to write the names of their products in Hindi and other regional languages and print product details in bigger font in the interest of consumers.

Writing the names of products in Hindi and other regional languages, besides English, and in bigger font will bring about transparency and benefit consumers, Paswan said at a FICCI event here. "(Accepted that) you cannot write everything in Hindi or regional languages, but at least you can write product names. What is the problem with that?" he asked.

"Wherever there is Hindi-speaking population, label in Hindi; in Bangla in Bangla-speaking area... Similarly, in Tamil or Kannada in South." He praised Bisleri company for labelling product names in local languages.

He released at the event a FICCI-Deloitte report "Consumer LEADS" that reflects on the retail, FMCG and e-commerce sectors in India. Paswan said it is "unfortunate" that India does not have its own language, like China and Japan.

"It is unfortunate that our nation could not develop its own language even after 70 years of Independence. We haven't been able to finalise it yet," he said. Despite the industry being asked to write the MRP (minimum retail price), net weight, manufacturing and expiry dates in bigger font to bring about transparency, nothing has been done so far, rued the Minister.

"It is written in a way that we can't find it even after wearing spectacles," Paswan said. "Transparency matters most to a consumer. If there's no transparency, no one knows what is going on." He asked the industry to connect with the National Consumer Helpline so that it gets to know about issues related to product defects and late deliveries, among others.

dailyhunt |

Paswan asks FMCG cos to adopt labelling in local languages

Consumer Affairs Minister Ram Vilas Paswan Tuesday urged the FMCG industry to adopt labelling of their packaged products in Hindi and regional languages "voluntarily" in the interest of consumers. Asserting that the consumer protection is priority of the government, he called upon the industry to work alongside his ministry in the interest of consumers.

"Multiple languages are spoken in India. We cannot promote Hindi alone. The industry should go for labelling in Hindi and regional languages where ever they are widely spoken," he said at a FICCI organised event here.

In countries like China, Japan and the EU, labels are printed in their own languages. "Whereas India continues to use English as if we don't have our own language," he said.

"In case of water bottle, you may not be able to print all details on the label in Hindi and regional languages but at least, you can print the brand name," Paswan said and lauded the Bisleri company for adopting labelling in the local language. Asked if the government will make it mandatory, the minister said in the negative and added, "Let the industry adopt it voluntarily."

He further said that even the company notices issued to consumers should also be in local languages. Highlighting steps taken by the government to protect consumers, Paswan said a new Bureau of Indian Standards law has been brought in to ensure products are safe and its standards are not inferior to the global standards.

Also, a consumer protection bill has been drafted and once it is passed in Parliament it will be able to address issues related to e-commerce users like double maximum retail price (MRP), he added.

Paswan also released a FICCI-Deloitte report 'Consumer Leads' that throws light on prioritising brand tactics through select business practices and case studies which would help companies in reflecting their consumer strategies to face the highly competitive environment.

Walmart CEO and president Krish Iyer, Hindustan Unilever chairman and managing director Sanjiv Mehta, P&G India sub continent managing director and CEO Madhusudan Gopalan, PepsiCo India president and CEO Ahmed El Sheikh, Oriflame India managing director and head of south Asia Frederic Widell and Amazon India CFO and vice president finance Raghava Rao were present at the FICCI event.

millenniumpost |

Paswan asks FMCG cos to adopt labelling in local languages

Consumer Affairs Minister Ram Vilas Paswan Tuesday urged the FMCG industry to adopt labelling of their packaged products in Hindi and regional languages "voluntarily" in the interest of consumers. Asserting that the consumer protection is priority of the government, he called upon the industry to work alongside his ministry in the interest of consumers.

"Multiple languages are spoken in India. We cannot promote Hindi alone. The industry should go for labelling in Hindi and regional languages where ever they are widely spoken," he said at a FICCI organised event here.

In countries like China, Japan and the EU, labels are printed in their own languages. "Whereas India continues to use English as if we don't have our own language," he said.

"In case of water bottle, you may not be able to print all details on the label in Hindi and regional languages but at least, you can print the brand name," Paswan said and lauded the Bisleri company for adopting labelling in the local language. Asked if the government will make it mandatory, the minister said in the negative and added, "Let the industry adopt it voluntarily."

He further said that even the company notices issued to consumers should also be in local languages. Highlighting steps taken by the government to protect consumers, Paswan said a new Bureau of Indian Standards law has been brought in to ensure products are safe and its standards are not inferior to the global standards.

Also, a consumer protection bill has been drafted and once it is passed in Parliament it will be able to address issues related to e-commerce users like double maximum retail price (MRP), he added.

Paswan also released a FICCI-Deloitte report 'Consumer Leads' that throws light on prioritising brand tactics through select business practices and case studies which would help companies in reflecting their consumer strategies to face the highly competitive environment.

Walmart CEO and president Krish Iyer, Hindustan Unilever chairman and managing director Sanjiv Mehta, P&G India sub continent managing director and CEO Madhusudan Gopalan, PepsiCo India president and CEO Ahmed El Sheikh, Oriflame India managing director and head of south Asia Frederic Widell and Amazon India CFO and vice president finance Raghava Rao were present at the FICCI event.

Devdiscourse |

Consumer Affairs Minister urges companies to use Hindi, regional languages for labelling

Consumer Affairs Minister Ram Vilas Paswan Tuesday urged the FMCG industry to adopt labelling of their packaged products in Hindi and regional languages "voluntarily" in the interest of consumers.

Asserting that consumer protection is a priority of the government, he called upon the industry to work alongside his ministry in the interest of consumers.

"Multiple languages are spoken in India. We cannot promote Hindi alone. The industry should go for labelling in Hindi and regional languages where ever they are widely spoken," he said at a FICCI organised event here.

In countries like China, Japan and the EU, labels are printed in their own languages. "Whereas India continues to use English as if we don't have our own language," he said.

"In case of a water bottle, you may not be able to print all details on the label in Hindi and regional languages but at least, you can print the brand name," Paswan said and lauded the Bisleri company for adopting labelling in the local language.

Asked if the government will make it mandatory, the minister said in the negative and added, "Let the industry adopt it voluntarily."

He further said that even the company notices issued to consumers should also be in local languages.

Highlighting steps taken by the government to protect consumers, Paswan said a new Bureau of Indian Standards law has been brought in to ensure products are safe and its standards are not inferior to the global standards.

Also, a consumer protection bill has been drafted and once it is passed in Parliament it will be able to address issues related to e-commerce users like the double maximum retail price (MRP), he added.

Paswan also released a FICCI-Deloitte report 'Consumer Leads' that throws light on prioritising brand tactics through select business practices and case studies which would help companies in reflecting their consumer strategies to face the highly competitive environment.

The report attempts to decode the complexity presented by the multitude of opportunities in the consumer space.

Walmart CEO and president Krish Iyer, Hindustan Unilever chairman and managing director Sanjiv Mehta, P&G India subcontinent managing director and CEO Madhusudan Gopalan, PepsiCo India president and CEO Ahmed El Sheikh, Oriflame India managing director and head of south Asia Frederic Widell and Amazon India CFO and vice president finance Raghava Rao were present at the FICCI event.

5 Dariya News |

FMCG should use Hindi, regional languages on products : Ram Vilas Paswan

Union Consumer Affairs Minister Ram Vilas Paswan on Tuesday asked the fast-moving consumer goods (FMCG) companies to write the names of their products in Hindi and other regional languages and print product details in bigger font in the interest of consumers.Writing the names of products in Hindi and other regional languages, besides English, and in bigger font will bring about transparency and benefit consumers, Paswan said at a FICCI event here."(Accepted that) you cannot write everything in Hindi or regional languages, but at least you can write product names. What is the problem with that?" he asked."Wherever there is Hindi-speaking population, label in Hindi; in Bangla in Bangla-speaking area... Similarly, in Tamil or Kannada in South."He praised Bisleri company for labelling product names in local languages.He released at the event a FICCI-Deloitte report "Consumer LEADS" that reflects on the retail, FMCG and e-commerce sectors in India.

Paswan said it is "unfortunate" that India does not have its own language, like China and Japan."It is unfortunate that our nation could not develop its own language even after 70 years of Independence. We haven't been able to finalise it yet," he said.Despite the industry being asked to write the MRP (minimum retail price), net weight, manufacturing and expiry dates in bigger font to bring about transparency, nothing has been done so far, rued the Minister."It is written in a way that we can't find it even after wearing spectacles," Paswan said."Transparency matters most to a consumer. If there's no transparency, no one knows what is going on."He asked the industry to connect with the National Consumer Helpline so that it gets to know about issues related to product defects and late deliveries, among others.

Rural Marketing |

E-commerce to grow at CAGR of 30% during 2016-21

A FICCI– Deloitte report, ‘Consumer LEADS’ states that India is one of the fastest growing major economy in the world, leading to a high growth consumer and retail market – thus presenting massive investment and business opportunities in the retail space. The Indian retail sector is expected to reach at USD 1,750 billion by 2026 with a compound annual growth rate (CAGR) of 7.8 percent. E-commerce is expected to grow rapidly in India, one of the fastest in Asia as well as globally, at a CAGR of over 30 percent in the period 2016-21. Also, while unorganised format dominates the retail market, share of organised segment is rapidly growing. Further, food and grocery is the major segment, accounting for 65 percent of retail market.

Additionally, the report reveals that emerging fields in the technology sector ranging from precision farming to data analytics have the potential to increase the efficiency of businesses significantly, providing more opportunities for the FMCG, retail and e commerce sectors. The report presents interesting company case studies including discussions with senior stakeholders of the FMCG, retail and e-commerce sectors in India, thus offering a comprehensive view of the opportunities and issues in the sectors.

“Healthy growth of the Indian economy (real GDP growth rate of over 7 percent estimated for 2018) coupled with favourable demographic factors in the country are expected to drive growth in the retail, CPG and e-commerce industries. While the retail industry is forecast to grow at a CAGR of over 10 percent in the four-year period from USD 795 billion in 2017 to reach USD 1,200 billion by 2021, the e-commerce market is predicted to increase by over 30 percent over the same period to reach USD 84 billion in 2021 from current USD 24 billion,” said, Rajat Wahi, Partner, Deloitte.

In terms of upcoming trends, personalised offerings and bespoke solutions will be seen as the major priority by consumer brands. Consumers are expected to leverage technology to indulge in two-way communication with brands leading to the emergence of a new front of consumer-to-business (C2B) market model, where brands develop new products taking cues from consumers’ demands,” Wahi added.

The report outlines a holistic roadmap for industry covering strategy, operations, organisation, processes and systems. Through this approach consumers can fully leverage the potential of the all the contemporary channels accessible in their interface with business

Rural Marketing |

Paswan emphasises on building consumers’ trust in FMCG & Retail

Ram Vilas Paswan, Union Minister of Consumer Affairs, Food and Public Distribution, today advised industry to win the trust of the consumers and uphold their rights through transparent and legible product labelling in Hindi and regional languages too.
The onus was on industry to keep consumers’ interest supreme, he said, while speaking at ‘Massmerize 2018’, the annual retail, FMCG & e-Commerce Conference, organised in New Delhi by the Federation of Indian Chambers of Commerce and Industry (FICCI).
Paswan said that the consumers had the right to be correctly informed of the weight and volume of the product, the MRP, date of manufacturing and expiry of a merchandise. These should be of a size that is readable, and preferably be in languages other than just English. This would enable the consumers to make informed choices, he added.
He said that the government, on its part, had evolved standardisation norms which were enshrined in the new BIS Act of 2017 as, “We would like to see that Indian products are in no way inferior than their foreign counterparts to enable them to compete globally,” he said.
Paswan also released the FICCI-Deloitte report, ‘Consumer LEADS’ on the retail, FMCG & e- commerce sectors in India.
Sanjiv Mehta, Chair, FICCI FMCG Committee and Chairman & Managing Director, Hindustan Unilever spoke of innovation, purpose and leadership, the trio that will propel manufacturers to transform their business models. Innovation, he said, will remain the lifeblood of FMCG companies and the winner would be the one who does better. Today’s millennials, he said, were acutely aware of the brands and their purpose. This was revealed by an internal HUL survey which found that a third of the consumers chose brands that were environmentally- friendly. In addition, managements backed by a resilient team, needed to be agile and remain brutally optimistic.
Krish Iyer, Chair, FICCI Retail & Internal Trade Committee and President & CEO, Walmart India said that retail was the kingpin in the value chain. It drives consumption which propels demand, production and consumption in a virtuous cycle. Food retail, he added, played a critical role as it had the potential of doubling framers’ income in the next five years and reducing food wastage.
Rashesh Shah, President of FICCI, said that with the average age of the Indian people at 27 years, consumption was one of the key drivers of the economy. India, he said, was a 2.5 trillion dollar economy, the sixth largest in the world, and was poised to become the third largest by 2025. “We have moved away from the era of shareholder capitalism to stakeholder capitalism,” he said and added that several constraints still dog the economy. Important issues needed to be addressed such as infrastructure bottlenecks and skill gaps and making consumption scalable in the face of low unit economies.
Madhusudan Gopalan, MD & CEO, P&G, India Sub-Continent, outlined three focus areas for industry -- engaging with the consumer through the media ecosystem where awareness creation was done transparently and certified by an independent third party; responsible advertising and driving brands as a force for growth and good of the society.
Ahmed El Sheikh, President & CEO, PepsiCo India, said that the marketplace required a developed physical infrastructure for connecting with the consumer, digital infrastructure for integrating the fragmented value-chain and regulation. The need of the hour was ‘glocal’ -- global brands with local expertise and ethos.

Frederic Widell, Vice President, Head of South Asia & MD, Oriflame India, said that the direct selling industry had a great future in India and Oriflame remained committed to women’s empowerment. This was exemplified by the fact that 85 percent of the company’s sales force constituted by women.

Ten News |

The Takeaways from the FICCI organised Massmerize 2018

FICCI organised Massmerize 2018 today at Hyatt Regency which was conducted with some productive discussions about Indian Businesses.

Ram Vilas Paswan, Union Minister for Consumer Affairs, Food and Public Distribution who started his political career as member of Samyukta Socialist Party attended the occasion as Chief Guest. He was elected to the Bihar Legislative Assembly in 1969 and further became the general secretary of the Lok Dal,.

He said, “Today we are all surrounded by consumers. Some of them are big consumers and some are small consumers. India is now at 6th position in terms of GDP, and businessmen in our country are proving what they can achieve. India will soon touch the assured position of 3rd by 2025 as per the calculations we have been doing.”

Krish Iyer, Chair-FICCI Retail and Internal Trade Committee and President & CEO Walmart India Pvt. Ltd., addressed the session and said,

“It is an exciting time to be in India. Indian economy is growing at a good pace on the back of formalization of economy, structural reforms by the government and the digital connectivity, which is the most important of all. ”

Krish has over three decades of rich experience in varied fields such as finance, marketing, retail and general management.

In the field of retail, he has gained significant experience over the last 16 years in various countries such as Hong Kong, Philippines, Taiwan, Malaysia, Thailand, Japan and USA in addition to India. He joined Walmart international as a Senior Vice President in 2012.

Sanjiv Mehta, Chair-FICCI and MD, Hindustan Unilever Limited shared his views about India’s progress in the field of Retail. He said,

“There are very few places in the world today, which offers as exciting opportunities for consumer goods as India does. With the change in social and economic landscape, consumers in the country are evolving. A new wave of people are entering the consumption cycle.

When I was away from my country for 21 years, 20% of India’s population moved from bottom of the pyramid to the lower middle class. In India, we are witnessing a decent increase in the earnings of this section of the population who moved up a step in the pyramid.”

Sanjiv has been with Unilever for nearly 26 years and for the last 16 years he has been leading businesses in different parts of the world.

Rashesh Shah, President FICCI welcomed the Chief Guest and released a report on “Consumer Leads” and followed by which, he said,

“India is at a very unique phase of its economic evolution. Lot of us consider this time we are living in, as the “Golden Age” of India.

We are now worth 2.5 trillion dollars according to our constantly growing GDP which was just worth 1 trillion dollars back in 2007.

Few months back we overtook France in terms of GDP, and we hope to be in the top three GDP powers by 2025.”

Rashesh Shah is the Chairman and Chief Executive Officer (CEO) of the Edelweiss Group, one of India’s leading diversified financial services conglomerates. He is also the co-founder of Edelweiss Financial Services Limited (EFSL). He also delivers many speeches, interviews, and lectures on topics related to financial markets, development, macroeconomic policies and other related matters.

Ahmed El Sheikh, President, PepsiCo India was also a part of the session and he shared how India will be the third most powerful nation in terms of GDP by 2025.

He said that, “The question is not “if”, the question is “when”! In the next seven years, India will create funds that took the past 70 years to generate. If we talk about numbers, then today India is worth 2.5 trillion dollars in terms of GDP which will be 5 trillion dollars in the next 7 years.”

Ahmed began his career as a sales executive for Cadbury in Egypt, where he rose to the position of Unit Sales Manager within six years. He then held various sales and marketing leadership roles at Johnson & Johnson’s Saudi Arabia business for the next decade.

Frederic Widell, MD, Oriflame praised a lot about India’s pace of development. He visited India for the first time in 1995 about which he said,

“12 years ago, I lived in India for 3 years and the improvement that I have seen in India is large and enormous. I have seen improvement in infrastructure, E-Commerce across the nation.”

An accomplished business leader with 17 years of diversified experience, Fredric has been involved in International Management in Europe and Asia.

Business Standard |

Paswan wants FMCG firms to 'voluntarily' label products in local languages

Consumer Affairs Minister Ram Vilas Paswan Tuesday urged the FMCG industry to adopt labelling of their packaged products in Hindi and regional languages "voluntarily" in the interest of consumers.

Asserting that the consumer protection is priority of the government, he called upon the industry to work alongside his ministry in the interest of consumers.

"Multiple languages are spoken in India. We cannot promote Hindi alone. The industry should go for labelling in Hindi and regional languages where ever they are widely spoken," he said at a Ficci organised event here.

In countries like China, Japan and the EU, labels are printed in their own languages. "Whereas India continues to use English as if we don't have our own language," he said.

"In case of water bottle, you may not be able to print all details on the label in Hindi and regional languages but at least, you can print the brand name," Paswan said and lauded the Bisleri company for adopting labelling in the local language.

Asked if the government will make it mandatory, the minister said in the negative and added, "Let the industry adopt it voluntarily."

He further said that even the company notices issued to consumers should also be in local languages.

Highlighting steps taken by the government to protect consumers, Paswan said a new Bureau of Indian Standards law has been brought in to ensure products are safe and its standards are not inferior to the global standards.

Also, a consumer protection bill has been drafted and once it is passed in Parliament it will be able to address issues related to e-commerce users like double maximum retail price (MRP), he added.

Paswan also released a FICCI-Deloitte report 'Consumer Leads' that throws light on prioritising brand tactics through select business practices and case studies which would help companies in reflecting their consumer strategies to face the highly competitive environment.

The report attempts to decode the complexity presented by the multitude of opportunities in the consumer space.

Walmart CEO and president Krish Iyer, Hindustan Unilever chairman and managing director Sanjiv Mehta, P&G India sub continent managing director and CEO Madhusudan Gopalan, PepsiCo India president and CEO Ahmed El Sheikh, Oriflame India managing director and head of south Asia Frederic Widell and Amazon India CFO and vice president finance Raghava Rao were present at the FICCI event.

Financial Express |

Ram Vilas Paswan asks FMCG companies to adopt labelling in local languages

Consumer Affairs Minister Ram Vilas Paswan Tuesday urged the FMCG industry to adopt labelling of their packaged products in Hindi and regional languages “voluntarily” in the interest of consumers. Asserting that the consumer protection is priority of the government, he called upon the industry to work alongside his ministry in the interest of consumers. “Multiple languages are spoken in India. We cannot promote Hindi alone.

The industry should go for labelling in Hindi and regional languages where ever they are widely spoken,” he said at a FICCI organised event here. In countries like China, Japan and the EU, labels are printed in their own languages. “Whereas India continues to use English as if we don’t have our own language,” he said. “In case of water bottle, you may not be able to print all details on the label in Hindi and regional languages but at least, you can print the brand name,” Paswan said and lauded the Bisleri company for adopting labelling in the local language.

Asked if the government will make it mandatory, the minister said in the negative and added, “Let the industry adopt it voluntarily.” He further said that even the company notices issued to consumers should also be in local languages. Highlighting steps taken by the government to protect consumers, Paswan said a new Bureau of Indian Standards law has been brought in to ensure products are safe and its standards are not inferior to the global standards.

Also, a consumer protection bill has been drafted and once it is passed in Parliament it will be able to address issues related to e-commerce users like double maximum retail price (MRP), he added. Paswan also released a FICCI-Deloitte report ‘Consumer Leads’ that throws light on prioritising brand tactics through select business practices and case studies which would help companies in reflecting their consumer strategies to face the highly competitive environment.

The report attempts to decode the complexity presented by the multitude of opportunities in the consumer space. Walmart CEO and president Krish Iyer, Hindustan Unilever chairman and managing director Sanjiv Mehta, P&G India sub continent managing director and CEO Madhusudan Gopalan, PepsiCo India president and CEO Ahmed El Sheikh, Oriflame India managing director and head of south Asia Frederic Widell and Amazon India CFO and vice president finance Raghava Rao were present at the FICCI event.

The Hindu Business Line |

FMCG industry must adopt labelling in Hindi, regional languages: Paswan

In a bid to enable consumers make informed choices, Minister for Consumer Affairs Ram Vilas Paswan on Tuesday urged the FMCG industry to voluntarily look at adopting labelling in Hindi and regional languages.

Speaking at an event organised by FICCI, Paswan said, “In developed countries like China and Japan, labels are printed in their own languages. However, in India, companies continue to use only English for labelling. Labelling should also be done in Hindi and other regional languages, besides English.”

He said that multiple languages are spoken in the country and the industry should start adopting the practice of labelling in Hindi and regional languages, depending on the regions where they are widely spoken.

“Companies may not be able to print all details in Hindi and regional languages. But atleast the brand name can be printed in Hindi or other regional languages,” he said adding that packaged water bottle brand Bisleri has done a great job in this direction.

Highlighting steps taken by the government for consumer protection, Paswan said a revamped Bureau of Indian Standards Act came into effect in 2017 to strengthen product standards. “We want to ensure that Indian products are in no way inferior to their foreign counterparts to enable them compete globally,” Paswan added.

Consumer protection

He also pointed out that the government has drafted a consumer protection Bill, which once passed by Parliament, will help address various consumer issues such as charging double MRP.

Raising the issue of food wastage, Paswan said restaurants should look into a mechanism of giving information to consumers regarding the quantity of food served.

Meanwhile, a FICCI– Deloitte report released at the event said the retail industry is expected to grow at a CAGR of over 10 per cent in the four-year period from $795 billion in 2017 to $1,200 billion by 2021, the e-commerce market is predicted to increase over 30 per cent over the same period to reach $80-120 billion in 2021 from the current $24 billion.

The Hindu Business Line |

India to be a key market for PepsiCo: country CEO

PepsiCo expects India to be among its key growth markets for its global business. It recorded a “strong double-digit organic revenue growth” in the third quarter, marking its fourth consecutive quarter of growth.

“At one stage, the company was resetting its priorities and profitability was a challenge. We have now put profitability back on track. We expect India to be an engine of growth for PepsiCo not just in the AMENA (Asia, Middle East & North Africa) region but also globally,” said Ahmed El Sheikh, President & CEO, PepsiCo India.

The company is focused on accelerating this growth momentum further.

“Availability and affordability will be the key drivers for growth of our core business. In the top tier, our focus is on premiumisation and differentiated offerings by launching new products and brands,” Sheikh said while speaking at the sidelines of a FICCI event.

The company recently launched ‘Kurkure Twistkeen’ to strengthen is presence in traditional snacks segment.

On the impact of the current macro-economic conditions, he said, “Most of the ingredients are locally sourced, so the impact of the fluctuations is limited. This will increase inflation in general but for us the impact is not significant.”

Talking about the beverages business, PepsiCo India chief said the company’s overall liquid refreshment business has been witnessing growth. “Juices and water segments are growing at a faster rate but that growth is happening at a smaller base,” he added.

As part of its initiative to focus on recyclable packaging, PepsiCo India has recently piloted takeway glass bottles in 250 ml sizes for its carbonated beverages portfolio in Maharashtra. Sheikh said that the company will look at taking this new glass packaging for carbonated beverages to other states.

As part of its global sustainability goals, PepsiCo plans to design all packaging to be recoverable and recyclable by 2025.

The Times of India |

Paswan asks FMCG companies to adopt labelling in local languages

Consumer Affairs Minister Ram Vilas Paswan Tuesday urged the FMCG industry to adopt labelling of their packaged products in Hindi and regional languages "voluntarily" in the interest of consumers.

Asserting that the consumer protection is priority of the government, he called upon the industry to work alongside his ministry in the interest of consumers.

"Multiple languages are spoken in India. We cannot promote Hindi alone. The industry should go for labelling in Hindi and regional languages where ever they are widely spoken," he said at a FICCI organised event here.

In countries like China, Japan and the EU, labels are printed in their own languages. "Whereas India continues to use English as if we don't have our own language," he said.

"In case of water bottle, you may not be able to print all details on the label in Hindi and regional languages but at least, you can print the brand name," Paswan said and lauded the Bisleri company for adopting labelling in the local language.

Asked if the government will make it mandatory, the minister said in the negative and added, "Let the industry adopt it voluntarily."

He further said that even the company notices issued to consumers should also be in local languages.

Highlighting steps taken by the government to protect consumers, Paswan said a new Bureau of Indian Standards law has been brought in to ensure products are safe and its standards are not inferior to the global standards.

Also, a consumer protection bill has been drafted and once it is passed in Parliament it will be able to address issues related to e-commerce users like double maximum retail price (MRP), he added.

Paswan also released a FICCI-Deloitte report 'Consumer Leads' that throws light on prioritising brand tactics through select business practices and case studies which would help companies in reflecting their consumer strategies to face the highly competitive environment.

The report attempts to decode the complexity presented by the multitude of opportunities in the consumer space.

Walmart CEO and president Krish Iyer, Hindustan Unilever chairman and managing director Sanjiv Mehta, P&G India sub continent managing director and CEO Madhusudan Gopalan, PepsiCo India president and CEO Ahmed El Sheikh, Oriflame India managing director and head of south Asia Frederic Widell and Amazon India CFO and vice president finance Raghava Rao were present at the FICCI event.

ETRetail.com |

Paswan asks FMCG firms to use Hindi, regional languages on products

Union Consumer Affairs Minister Ram Vilas Paswan on Tuesday asked the fast-moving consumer goods companies to write the names of their products in Hindi and other regional languages.

Writing the names of products in Hindi and other regional languages, besides English, will bring about transparency and benefit consumers, the Minister said at an event here.

He also asked the FMCG industry to write the minimum retail price, net weight, manufacturing and expiry dates in larger fonts to bring about transparency.

"(Accepted that) you cannot write everything in Hindi or regional languages. But at least you can write products' names. What is the problem with that?," he asked.

Financial Express |

Amway plans to invest Rs 1,000 cr in India over a period of 2-3 years, aims to bolster its position and product line

If you grew up in the ‘90s, an ‘aunty’ selling beauty products to your mother in professional looking packaging was a common site. The era of such organised direct selling was marked by Amway, the US-based direct selling company, which entered India more than two decades back. It started in India with just six products out of its global portfolio; this now stands at more than 140 products in categories like nutrition, beauty, personal care, home care and consumer durables.

Amway India’s CEO Anshu Budhraja says, “As the company enters into its 20th year in India clocking a 20% CAGR over this period, we are bullish about this market.” The company invested around Rs 600 crore in a manufacturing facility in Madurai, Tamil Nadu in 2015, as part of its agenda to invest Rs 1,000 crore in India over a period of two-three years.

Amway is not alone. Players like Avon, Oriflame, Eureka Forbes, etc too have helped propagate direct selling. As per a study by ASSOCHAM, the direct selling market in India almost doubled between 2011 and 2016 to reach `12,620 crore two years ago. It is expected to grow at a CAGR of 4.8% to reach Rs 15,930 crore in 2021.

The brand has 5.5 lakh Amway Direct Sellers of which 60% are women. “Our unique business model which provides opportunities to the people with an entrepreneurial mindset led us to become the seventh largest market for Amway globally in terms of turnover,” says Budhraja.

Expansion on its mind

Amway aims to reach a turnover of Rs 1,800 crore in 2018 and Rs 6,000 crore by 2025. To achieve this, it plans to invest Rs 70 crore in R&D to bolster capabilities and support product innovations, Rs 10 crore in manufacturing for plant automation and power optimisation, and Rs 20-30 crore in digital initiatives. The digital leg is aimed at enhancing the experience of its customers and benefitting the sales force of direct sellers.

According to Euromonitor International, direct selling in India continues to be dominated by beauty and consumer health products with international players ruling the roost. In India, 50% of Amway’s business comes from Nutrilite, followed by beauty and personal care at 30%, and 20% from the home care and consumer durables segment. The company also expanded its nutrition range with the addition of Nutrilite Traditional Herbs. Moving forward, it will continue to expand the Nutrilite herbs range, Attitude skin care portfolio and consumer durables.

Amway has made significant progress towards a digital-first approach with e-commerce currently contributing almost 35% of its revenues. “We will continue to invest about Rs 20-33 crore in this regard over the next three-four years,” says Budhraja. Additionally, Amway changed its marketing strategy with a 100% digital-first approach this year. Its two latest campaigns — #AmWayofLife and #Don’tLimitMyAttitude — were both digital. It also launched a next generation digital store in Bengaluru in 2016 which leverages technologies such as AI, gamification, virtual makeover solutions, virtual cart, etc. Apart from this, the company plans to add 25 more XPP stores by the end of 2018. XPP’s format is similar to a mini shopping centre, which gives an opportunity to consumers and direct sellers to touch/feel and purchase products.

Climbing up the ladder

Like any other format, direct selling too has its own set of challenges. Today, e-tailers pose a serious challenge. Dhanraj Bhagat, partner, Grant Thornton India LLP, says, “Compared to a decade back, e-commerce has gained the trust of shoppers. This has happened through regulation, large and established players entering the field and actual customer experience.” Furthermore, most of the direct selling is limited to beauty and health products, and some home use products whereas online retailing offers a vast choice to shoppers.

Online isn’t the only challenge. According to a recent KPMG-FICCI study, counterfeit products also pose a serious threat to the Rs 7,500 crore direct selling industry in the country. Amway India is aware of various challenges and believes that it has consumer trust and expertise to win the game. “We sell daily use products similar to other FMCG companies with a difference in our distribution model. Our direct sellers make a personalised recommendation to address consumer demand which elevates satisfaction levels,” maintains Budhraja.

Currently, the Indian direct selling market as a percentage of GDP is less than half of the average of developed countries; thus, there is significant room to grow. “We plan to bring India amongst the top three markets for Amway globally,” Budhraja says.

Business Standard |

53% entrepreneurs in Indian direct selling industry are women: Report

Women contribute 53 per cent of entrepreneurs engaged in the $1.5 billion (Rs 98.5 billion) direct selling industry in India, a report by the World Federation of Direct Selling Associations (WFDSA) said.

The Indian direct selling industry provided entrepreneurship opportunities to 5.1 million people in 2017 of which 2.7 million were women. This reflects a healthy trend of growth in contribution to the sector by women entrepreneurs at a time when India is witnessing a rise in unemployment rates, the report said.

The report further says that despite India and China having a similar number of direct selling entrepreneurs, China is far ahead in terms of sales generated. Around 5.1 million entrepreneurs in India were involved in direct selling in 2017 compared to 5.3 million in China. However, sales generated in China stood at $34.29 billion compared with $1.5 billion in India in 2017.

“India is a thriving market for direct selling. Even without the appropriate legislation, the industry has become a billion-dollar market. The direct selling industry doesn’t just provide people with entrepreneurship opportunities, it is a great training ground for skills development, and for empowering women,” said Pramodh Manda, Regional Advisor – South Asia, QNet.

Meanwhile, a report by FICCI-KPMG predicts that with adequate regulatory support, retail sales in direct selling could reach Rs 645 billion by 2025 and provide self-employment opportunities to 18 million Indians by 2025, of which 60 per cent could be women.

“Direct selling opportunities are a great way to generate self-employment opportunities in India which faces challenges for employment generation today. The potential for this industry to grow and provide direct and indirect employment, contribute to the economy and help with skills development for women and youth is enormous, provided a clear regulatory framework protects all the stakeholders of this industry,” says Vijay Sardana, Chairman, Task Force to Direct Selling Assocham.

The Indian direct selling industry has been growing at an exponential pace over the last few years to become a part of the ‘billion-dollar club’ of the multi-billion-dollar global direct selling industry.

Among the world’s top 10 largest direct selling markets in 2017 in terms of sales, five countries are from Asia, says the WFDSA report. While the United States is the world’s largest market, China is at the second spot. Asia Pacific region, however, has emerged as the largest contributor to the global direct selling industry in 2017. The Asia Pacific region contributed 46 per cent to global sales generated by the direct selling industry in 2017 with more than 65 million people in the region involved in it. Rajesh Kumar, Managing Director, Glonutra Corporation, said, “Entrepreneurship is the core foundation on which business of direct selling runs. Due to its entrepreneurial mode, the industry will continue to consistently have double-digit growth. The latest WFDSA data on India showcases the progress made by the industry over the years and credit for achieving this goes to our sales force which continuously works hard in the field, even as we speak now. India is a huge marketplace with unlimited market potential”

Industry experts attribute India’s lower rank due to lack of regulatory direction to the industry so far.

News Experts |

FICCI welcomes Direct Selling guidelines notification by Kerala Government

FICCI Direct Selling Task Force welcomes the decision of the Department of Consumer Affairs, Government of Kerala to notify Direct Selling Guidelines in the state to promote smooth functioning of the business in the state. The guidelines were released by P Thilothaman, Minister for Food and Civil Supplies, Govt. of Kerala today in Thiruvananthapuram.

Rajat Banerji, Chairman FICCI Direct Selling Taskforce said, “We thank the Government of Kerala for providing regulatory clarity and are confident that this will both, protect consumers and customers, as well as ethical business practices as the Guidelines offer clear differentiators between a good business model and others who may not follow global best practices. In regulatory terms, Kerala has always led from the front, being the first State to issue Guidelines in September 2011. The Direct Selling industry has the potential to address unemployment and under-employment. FICCI offers to partner for better implementation of these Guidelines.”

Leena Jaisani, Assistant Secretary-General, FICCI said, “The guidelines would help create an appropriate environment for attracting more investments, help in job creation and enhance skill training in the direct selling sector alongside protecting the consumers’ interest.”

The Indian Express |

'Direct selling can be regulated'

Amid demands for a legal status to the direct selling industry, Consumer Affairs Secretary Avinash K Srivastava said on Tuesday that it can be regulated by framing rules under the proposed consumer protection bill.

In 2016, the government had issued guidelines for the direct selling industry and differentiated it from Ponzi schemes.

Chattisgarh and Sikkim have already adopted them and few more are in the process of doing so. Since the guidelines are not binding, states have been slow in adopting them. "Some states are adopting the guidelines. However, to regulate the sector properly, we have got a provision to frame rules under the consumer protection bill," Srivastava said at an event organised here by industry body FICCI.

A Parliamentary Standing Committee has also recommended regulating the sector under the proposed bill, which may be passed by Parliament soon, he said.

The Asian Age |

Direct selling may be regulated soon

Amid demands for a legal status to the direct selling industry, consumer affairs secretary Avinash K. Srivastava said on Tuesday that it can be regulated by framing rules under the proposed consumer protection bill.

In 2016, the government had issued guidelines for the direct selling industry and differentiated it from Ponzi schemes.

Chattisgarh and Sikkim have already adopted them and few more are in the process of doing so.

Since the guidelines are not binding, states have been slow in adopting them. “Some states are adopting the guidelines. However, to regulate the sector properly, we have got a provision to frame rules under the consumer protection bill,” Mr Srivastava said.

A Parliamentary Standing Committee has also recommended regulating the sector under the proposed bill, which is likely to be passed by Parliament soon, he said.

“Once the bill is passed, we can frame rules,” he said on the sidelines of the event.

Addressing the FICCI event, he emphasised upon the need to cap commissions paid to sales teams working under the direct selling structure.

“Why not cap commission paid by direct selling enterprise to direct seller? Amway has capped at 20 per cent. Think over this issue,” he told the industry representatives from Modicare, Oriflame India and others at the event.

However, former consumer affairs secretary Hem Pande and Oriflame India Senior VP & Head of South Asia and MD Sergei Kanashin pitched for “self- regulation” of the sector.

The Statesman |

Direct selling can be regulated, says government

Amid demands for a legal status to the direct selling industry, Consumer Affairs Secretary Avinash K Srivastava said today that it can be regulated by framing rules under the proposed consumer protection bill.

In 2016, the government had issued guidelines for the direct selling industry and differentiated it from Ponzi schemes.

Chattisgarh and Sikkim have already adopted them and few more are in the process of doing so. Since the guidelines are not binding, states have been slow in adopting them.

"Some states are adopting the guidelines. However, to regulate the sector properly, we have got a provision to frame rules under the consumer protection bill," Srivastava said at an event organised here by industry body Ficci.

A Parliamentary Standing Committee has also recommended regulating the sector under the proposed bill, which is likely to be passed by Parliament soon, he said.

"Once the bill is passed, we can frame rules," he said on the sidelines of the event.

Addressing the event, he emphasised upon the need to cap commissions paid to sales teams working under the direct selling structure.

"Why not cap commission paid by direct selling enterprise to direct seller? Amway has capped at 20 per cent. Think over this issue," he told the industry representatives from Modicare, Oriflame India and others at the event.

millenniumpost |

Direct selling can be regulated under new consumer bill: Govt

Amid demands for a legal status to the direct selling industry, Consumer Affairs Secretary Avinash K Srivastava said on Tuesday that it can be regulated by framing rules under the proposed consumer protection bill.

In 2016, the government had issued guidelines for the direct selling industry and differentiated it from Ponzi schemes.

Chattisgarh and Sikkim have already adopted them and few more are in the process of doing so. Since the guidelines are not binding, states have been slow in adopting them.

"Some states are adopting the guidelines. However, to regulate the sector properly, we have got a provision to frame rules under the consumer protection bill," Srivastava said at an event organised here by industry body FICCI.

A Parliamentary Standing Committee has also recommended regulating the sector under the proposed bill, which is likely to be passed by Parliament soon, he said.

"Once the bill is passed, we can frame rules," he said on the sidelines of the event.

Addressing the event, he emphasised upon the need to cap commissions paid to sales teams working under the direct selling structure.

"Why not cap commission paid by direct selling enterprise to direct seller? Amway has capped at 20 per cent. Think over this issue," he told the industry representatives from Modicare, Oriflame India and others at the event.

However, former Consumer Affairs Secretary Hem Pande and Oriflame India Senior VP & Head of South Asia and MD Sergei Kanashin pitched for "self-regulation" of the sector.

"Self-regulation is best. What is the point of having a law if it is not implemented by all states? Direct selling is India's DNA. It has great future," Pande said.

India's share in global direct selling industry is very small at present, though the country has large consumer base.

At least, the country should aim to touch $10 billion by 2022, he added.

Echoing the view, Kanashin said that the direct selling industry in most countries including the US is self regulated and is doing well.

He also highlighted challenges being faced from cyber security and growing e-commerce platform.

Focus News |

State Governments needs to adhere to the Direct Selling Guidelines released by Ministry of Consumer Affairs, Food and Public Distribution

Mr. Avinash K. Srivastava, Secretary, Ministry of Consumer Affairs, Food and Public Distribution said that direct selling will have to be given greater thrust as it empowers women, MSMEs and promotes manufacturing in India. This was announced at FICCI DIRECT 2017, the annual flagship event for Direct Selling industry, here today.
Mr. Srivastava highlighted the key initiatives undertaken by the ministry pertaining to the direct selling sector of the country. He said that direct selling companies needs to keep a cap on the amount of commission being released to the direct sellers as this will ultimately benefit the consumers by providing them products at lower prices and will make the products more acceptable. Mr. Srivastava also highlighted that the ministry has come out with the direct selling guidelines at the centre and some of the states namely Sikkim and Chhattisgarh have already adopted the same and many more states are going to follow them soon. He added that an effective and time bound implementation of the guidelines would act as a growth stimulator for the budding Direct Selling industry.
He also highlighted the endeavours undertaken by the ministry towards the launch of the GST Law, wherein the ministry helped the sector to clear the piled up stocks by allowing the extension in the timelines to implement the stickering process for the pre-packaged commodities. Also, he urged the companies to register for the National Consumer Helpline (NCH) as this will facilitate to resolve the consumer grievances at a faster pace and make the sector more consumer centric. Mr. Srivastava pointed out that the ministry is going to work towards the rules to govern the proceedings of the direct selling sector soon, and urged the inputs of industry towards the rules. He congratulated the direct selling industry for the efforts that they are putting in towards building the national economy and said that the sector is a major contributor towards the Indian growth story and promised to support the industry in addressing the hindrances and bottlenecks in due course of time. Also, he added that there is a huge opportunity that the industry raise in terms of pushing India towards the digital age.
During his special address Mr. Praveen Khandelwal, General Secretary, Confederation of All India Traders (CAIT) said that the need for a national retail policy encompassing the retail, FMCG, E Commerce and the direct selling sector. There is a growing need for the Indian Government to formulate a national policy on manufacturing and trade in the FMCG and Retail sector. The FMCG sector is currently plagued with business-related challenges including inadequate infrastructure, inefficiencies in the supply chain, a complex regulatory environment, shortage of skilled workers, inferior quality packaging and below standard connectivity. Therefore, in order to sustain growth in this sector, there is a dire need for a Central policy to regulate the activities of all the stakeholders - with a special emphasis on small traders.
Mr. Khandelwal added that the passing of Consumer Protection Bill in the parliament would add more flavours to the development of the sector by reducing the mischief and Ponzi operators. He said that it is a delight to see the contribution of the sector towards women empowerment and the figures of more than 60% women workforce associated with the sector has been astounding. Mr. Khandelwal said that there is a need to convert the guidelines proposed for the DS sector into laws towards which the Government is working relentlessly. He promised the support of CAIT towards the undertakings of the FICCI Direct Selling Taskforce in whatsoever ways possible.
Further Mr. Hem Pande, Former Secretary, Ministry of Consumer Affairs said that the industry needs to work to make itself self-regulated which is a core concept of business functionality nowadays. He also added that the industry has huge challenges in terms of the competition it is facing from other sectors and urged for the need to garner the growth of the sector on core philosophy of building relationships and trust whether with the consumers or internally. He added that direct selling is in India's DNA. The industry has a potential of growing from the current INR 8,308 crore to INR 64,500 by 2025, should the right regulatory environment be established.
Further Mr. Samir Modi, Founder & MD, Modicare during his Keynote address presented the industry perspective and said the sector has immense potential in terms of the workforce that it trains and the job opportunities it generates. Mr. Modi congratulated MoCA for coming out with the much awaited guidelines for the sector and said that the guidelines would help in adding further value to the growth path of the industry. Mr. Samir Modi quoted "by 2025 the industry is expected to grow to ₹ 72000 crore from ₹ 7200 crore in 2016 providing 1.8 million self-employment opportunity." FDSA was an industry partner for the conference.
On the occasion, Mr. Sergei Kanashin, Senior Vice President & Head of South Asia and Managing Director, Oriflame India pointed out the need to have minimum government interference in the sector which will add up more entrepreneurship. He also added that e commerce is a growing competition that the sector needs to work towards by bringing in more efficiency in the operational modules.
Further Ms. Ambika Sharma, Director General, FICCI said "The Indian Direct Selling Industry is an important component of the Indian economy and acknowledging this, we at FICCI through our focused task force on direct selling is working dedicatedly towards the growth of this industry and seeking regulatory clarity for this new industry. FICCI is working closely with the Central and State Governments on the same and today's conference is a step in that direction. I would like to congratulate MoCA for implementing the much awaited guidelines to govern the sector. I am certain that the effective enactment of the same would facilitate the further growth of the sector and act as a growth catalyst.
According to the FICCI-PLR Chambers Report released on the occasion "Ease of doing business in India - The way forward for the direct selling industry", the government of India has progressively liberalized simplified policies and procedures to regulate and govern businesses in India. Despite these reforms, a typical direct selling company in India, depending on the nature of products and services, requires compliances to around 10-12 policies and regulations, including state and local laws. DS companies in general have opined that business regulations have improved on several fronts. However, the prolonged regulatory uncertainty, arising from the blanket application of the Prize Chits and Money Circulation Schemes (Banning) Act 1978 to the industry, poses serious challenges to the growth and investments in the industry.

Asian Age |

Online retail to face heat from us: Biyani

Future Group CEO Kishore Biyani on Monday said the much- believed burgeoning online retail sector in India has a threat from physical retail models like Big Bazaar and Easyday, owing to low business share and high cost of business of the former.

The retail champion said although the next trend is digitisation, but physical and digital are not different as layering of technology over physical is the need of the hour.

“Online retail has a threat from us and it’s time people realised that they are not a threat to us, as they don’t even have 1 per cent business share and the cost of doing business is also too high,” Mr Biyani told PTI.

Over the years, part of the retail consumers have moved to online platform such as Flipkart and Amazon for purchase of the daily use items.

“If you look world over, Alibaba is only buying physical retail, so is Amazon and therefore times have changed,” Mr Biyani said adding that the fever of online shopping of consumer items by Indians have gone away.

The leading retail chain is on an aggressive expansion mode witnessing huge demand and had recently announced opening 10,000 member- only Easyday stores to make it a Rs. 1.5- trillion business opportunity by 2022.

The group unveiled a 30year vision, Retail 3.0, by when it plans to become Asia’s largest integrated consumer retailer by 2047 with revenue of in excess of $ 1 trillion.

Mr Biyani said the fashion and food categories are seeing continuous demand with the fashion segment growing rapidly and chains such as FBB, Central and Brand Factory are good shape.

When asked about his views on online retail taking over physical retail, Mr Biyani said both are converging and ten years from now everything will converge completely and the company has always been at the forefront, not missing any trend.

“China which people think is the most digital driven country has 82 per cent physical, America has 89 per cent physical model and similarly India too has huge potential for physical retail as online share is very less,” he said.

As per a joint report by FICCI and Deloitte, increasing use of smartphones, apps, web and social media will lead to growth of omni- channel retail by amalgamation of offline and online services with retail industry which is growing at 10 per cent, may almost double to Rs. 85 trillion ( lakh crore) by 2021.

millenniumpost |

Online retail has a threat from us... and not vice versa: Biyani

Future Group CEO Kishore Biyani on Monday said the much-believed burgeoning online retail sector in India has a threat from physical retail models like Big Bazaar and Easyday, owing to low business share and high cost of business of the former. The retail champion said although the next trend is digitisation, but physical and digital are not different as layering of technology over physical is the need of the hour. "Online retail has a threat from us and it's time people realised that they are not a threat to us, as they don't even have 1 per cent business share and the cost of doing business is also too high," Biyani further said.

Over the years, part of the retail consumers have moved to online platform such as Flipkart and Amazon for purchase of the daily use items. "If you look world over, Alibaba is only buying physical retail, so is Amazon and therefore times have changed," Biyani said adding that the fever of online shopping of consumer items by Indians have gone away.

The leading retail chain is on an aggressive expansion mode witnessing huge demand and had recently announced opening 10,000 member-only Easyday stores to make it a Rs 1.5-trillion business opportunity by 2022. The group unveiled a 30-year vision, Retail 3.0, by when it plans to become Asia's largest integrated consumer retailer by 2047 with revenue of in excess of USD 1 trillion.

Biyani said the fashion and food categories are seeing continuous demand with the fashion segment growing rapidly and chains such as FBB, Central and Brand Factory are in good shape. When asked about his views on online retail taking over physical retail, Biyani said both are converging and ten years from now everything will converge completely and the company has always been at the forefront, not missing any trend. "China which people think is the most digital driven country has 82 per cent physical, America has 89 per cent physical model and similarly India too has huge potential for physical retail as online share is very less," Biyani said. "We are called Future group because we look at the future and plan much before," he added. As per a joint report by FICCI and Deloitte, increasing use of smartphones, apps, web and social media will lead to growth of omni-channel retail by amalgamation of offline and online services with Indian retail industry which is growing at 10 per cent, may almost double to Rs 85 trillion (lakh crore) by 2021.

The Economic Times |

Online retail has a threat from us, we don't: Kishore Biyani

Future Group CEO Kishore Biyani today said the much-believed burgeoning online retail sector in India has a threat from physical retail models like Big Bazaar and Easyday, owing to low business share and high cost of business of the former.

The retail champion said although the next trend is digitisation, physical and digital are not different as the layering of technology over physical is the need of the hour.

"Online retail has a threat from us and it's time people realised that they are not a threat to us, as they don't even have 1 per cent business share and the cost of doing business is also too high," Biyani told.

Over the years, part of the retail consumers have moved to the online platform such as Flipkart and Amazon for purchase of the daily use items.

"If you look the world over, Alibaba is only buying physical retail, so is Amazon and therefore times have changed," Biyani said adding that the fever of online shopping of consumer items by Indians have gone away.

The leading retail chain is on an aggressive expansion mode witnessing huge demand and had recently announced opening 10,000 member-only Easyday stores to make it a Rs 1.5-trillion business opportunity by 2022.

The group unveiled a 30-year vision, Retail 3.0, by when it plans to become Asia's largest integrated consumer retailer by 2047 with revenue of in excess of $1 trillion.

Biyani said the fashion and food categories are seeing continuous demand with the fashion segment growing rapidly and chains such as FBB, Central and Brand Factory are in good shape.

When asked about his views on online retail taking over physical retail, Biyani said both are converging and ten years from now everything will converge completely and the company has always been at the forefront, not missing any trend.

"China which people think is the most digital driven country has 82 per cent physical, America has 89 per cent physical model and similarly India too has huge potential for physical retail as online share is very less," Biyani said.

"We are called Future group because we look at the future and plan much before," he added.

As per a joint report by FICCI and Deloitte, increasing use of smartphones, apps, web and social media will lead to growth of omni-channel retail by amalgamation of offline and online services with Indian retail industry which is growing at 10 per cent, may almost double to Rs 85 trillion (lakh crore) by 2021.

Another report by FICCI and PwC last year said the consumer spending will rise backed by robust economic growth and rising household incomes.

DNA |

Indian food services market to reach over Rs 5.5 lakh cr by 2022: FICCI-Technopak Report

The food services market in India is projected to reach over Rs 5,52,000 crore in the next five years i.e. a growth of 63.5% from the present (in 2017) estimates of Rs 3,37,500 crore.

According to a latest FICCI-Technopak report, the sector is growing at a compounded annual growth rate (CAGR) of 10% and two mega metros viz. Mumbai and Delhi-NCR contribute to 22% of the overall food services market (11% each). This is followed by six mini metros (Pune, Ahmedabad, Bengaluru, Chennai, Hyderabad and Kolkata) comprising of 20% share in this space.

The report pointed out that high percentage of young and working population which is well travelled have double incomes and is experimental along with being tech savvy, is eating out more than their predecessors, driving the growth of the food services market. Availability of organised retail space is helping in consistent growth of Indian and International brands across different formats.

The impact of the market as a whole on the entire ecosystem – right from real estate to agriculture, kitchen equipment to supply chain and employment is significant. “However, certain challenges such as availability of quality manpower, high attrition rate, high real estate cost, fragmented supply chain, over-licensing etc act as headwind for growth of the industry,” the report said.

Sanjaya Baru, secretary general, The Federation of Indian Chambers of Commerce and Industry (FICCI), said, “India’s overall retail opportunity is substantial, and coupled with a demographic dividend (young population, rising standards of living and upwardly mobile middle class) and rising internet penetration; strong growth in retail and e-commerce is expected. The Indian government’s ambitious Make in India, Digital India, and Start up India project is indeed giving a great stimulus to the food services retail sector.”

Availability of organized retail space is helping in consistent growth of Indian and International brands across different formats. The Indian food services market is attracting significant interest from domestic as well as international private equity (PE) and venture capital (VC) funds. Large investments can be attributed to the fact that the food services market is a domestic consumption driven story with great growth potential.

Some key trends gaining traction in this space include virtual kitchens and ready-to-cook players. “Ordering-in has become an integral part of the eating experience and several logistics players are providing last mile delivery for restaurants. Thus, food services is emerging as a key contributor for the Indian economy, including employment generation, skill development, growth in the allied industries, entrepreneurship, and tourism and creating experiences for the Indian consumer,” the report said.

The report also emphasised on the fact that the government and regulators need to recognise the contribution and role of food services industry and take measures to create a positive policy framework for industry’s growth. Saloni Nangia, president, Technopak Advisors, said, “Hopefully, the various state and the central governments will provide the requisite policy and fiscal support to enable it to grow steadily and thereby make an even bigger positive impact by way of creating more employment and by way of meeting the changing consumer needs more efficiently.”

The food services sector is still to get an industry status from the government which further makes it difficult to attract the desired levels of investments. For the rapid growth of the sector, it is desirable that the government should grant industry recognition to this sector and facilitate easy availability of working capital loan to the players through policy formulation.

The food services sector in India is expected to have generated direct employment for 5.5-6 million people in the financial year 2016, which is expected to increase to 8.5-9 million by the year financial year 2021. Indirect employment has seen a growth at CAGR of four per cent from 2013-2016 and expected to grow 6% till 2021.

Financial Chronicle |

FSSAI tightens noose around eateries without food licence

All hotels and restaurants operating without licences issued by the food regulator will be sealed and closed if they fail to produce the document after three months.

Food safety regulator FSSAI, which also asked the hotels to get their papers in order by mid-January, issued the warning.

Food Safety and Standards Authority of India (FSSAI) CEO Pawan Kumar Agarwal said the regulator would first ask states to run a special drive to create awareness among food business operators about the requirement of license, which is compulsory.

The rule for license also applies to those establishments, including religious places such as temples, where food is not charged. However, petty manufacturers, retailers and hawkers, among others, are exempt from this.

“I am told that 30-40 per cent of our restaurants and hotels do not have FSSAI licenses. If this is the law of the land, is it acceptable?” he asked at a conference on food service retail in New Delhi, organised by industry chamber FICCI.

Agarwal also made it clear that FSSAI license is compulsory for all food businesses and non-compliance is not justified. There should not be any confusion on this, he added.

Since the watchdog has been in existence for the last six years, all hotels and restaurants should have secured the license by now, he said.

The restaurants have to display their license at prominent points on the premises and the display board should also have contact details of customer care, as well as the food inspector of that location.

The regulator has been asking state governments to take up special drive. After the time period for that is over, they have been advised to seal and close all such units across the country if they fail to take FSSAI licenses, he said.

FSSAI has been tasked with ensuring 100 per cent licensing of restaurants and hotels in the next three months and there will be ‘no compromise at all’. Stating that FSSAI licence is needed for food business even if the food is not charged, he said even in temples, they are supposed to have FSSAI licence or registration, depending on the size of the business.

Agarwal further said that after taking the license, restaurants also need to comply with all the regulations such as submission of food safety management plan.

As per the Food Safety and Standards Act, 2006, no person shall commence or carry out any food business except under a license. Under the law, food business means any undertaking, whether for profit or not and whether public or private, carrying out activities related to any stage of manufacturing, processing, packaging, storage, transportation, distribution of food, import and includes catering services, sale of food or ingredients.

The regulator plans to make it mandatory for all food businesses to have at least one person as food safety supervisor who has to be trained and certified as per its curriculum. The FSSAI is working on developing rating for ‘hygiene and hygiene plus’ and the same will be out soon.

Focus News |

FSSAI keen to further simplify the compliance processes, says CEO FSSAI

“FSSAI License is mandatory for the sales of food product to ensure the health and safety of the consumers”, asserted Mr. Pawan Kumar Agarwal, CEO, FSSAI while inaugurating FICCI’s food service retail conclave ‘Foodzania 2017’ here today.

The Food Safety and Standards Act 2006, regulates, manufacture, storage, distribution, sale and import of food to promote health and safety of consumers. It governs people involved in any food business, whether manufacturing or selling and food business operators. These include shops, stalls, hotels, restaurants, airline services and food canteens, places or vehicles where any article of food is sold or manufactured or stored for sale, he added.

In his inaugural address, Mr. Agarwal said that FSSAI is keen to further simplify the compliance processes with active industry support and consultation. He, however, added that it is mandatory for all food businesses – caterers, manufacturers, companies transporting food items and retail outlets with 25 or more people handling food to have at least one trained ‘food safety supervisor’. The supervisor should be trained under the Food Safety Training and Certification Programme (FoSTaC), designed by the Food Safety and Standards Authority of India (FSSAI). The supervisors would be responsible for ensuring that food quality is maintained.

Further, Mr. Agarwal highlighted the need for the intended engagements from the industry side to protect and ensure the trust of consumers in the food that they intake. He added that display of the food licences in the hotel/restaurant premises is an ideal way to go forward. FSSAI is keen to rate the food business operators (FBO’s) through ‘Hygiene Varity Factors’ and will allocate start ratings to the restaurants and eating places out of six on the basis of certain factors including hygiene awareness, safety processes etc.

Mr. Unnat Varma, Managing Director, Pizza Hut Indian Sub-Continent & Chairperson, FICCI Food Service Retail Taskforce said that in the progressive Indian society, food expenditures hold a lot of prominence, constituting the largest retail consumption category. In fact, the Indian food retail industry is positioned globally as the sixth-largest and has been increasing at a steady pace of over 20 per cent annually. Owing to this reason, the food services industry in the country has witnessed unprecedented growth over the past few years, contributing a significant proportion to India’s economic performance.

Mr. Saurabh Kochhar, CEO, Foodpanda & Co-Chair, FICCI Food Service Retail Taskforce, said that Foodzania is the initiative by FICCI Food Service Retail Task Force which was formed to address the issues faced by the stakeholders in the sector. The Indian F&B sector is poised to witness a sea change. The recent times have seen significant discussions in this sector, which has led to a major reform of allowing FDI in multi-brand Retail in India. This is anticipated to bring some game changing impact on the modern retail sector in India and Nation at large. However, he added, it is not a one stop solution to address the challenges of this huge Industry.

Various issues like Infrastructure bottlenecks, multiple laws and regulations, skill gap etc. still remains a key concern and we aim to deliberate on these ground realities. We all know that F&B sector is one of the more matured industry in India. Huge consumer base in India provides numerous opportunities for every player to exist and operate successfully in this sector. The industry being deeply connected with our day to day lives holds the responsibility of serving their consumers most effectively with best quality and prices. FSSAI, has always been at forefront in facilitating the investments in the F&B sector and I trust Industry would provide full support to the Government in achieving this task together.

Further, Government has allowed 100% FDI for trading including through e-commerce, in respect of food products manufactured or produced in India. 100% FDI is already permitted in manufacturing of food products through automatic route. This will provide impetus to the foreign investment in food processing sector, benefit farmers immensely and will create vast employment opportunities. This has enhanced investment opportunities in India globally and have generated interest among the leading world food retailers for making investment in India. I am confident that this conference will come forward with new ideas that will boost the growth of the F & B sector, at the same time, enhance consumers’ welfare, added Mr. Kochhar.

On the occasion, Mr. Agarwal with other dignitaries launched the FICCI-Technopak report ‘Indian Food Services Industry: Engine for Economic Growth & Employment- A Roadmap for Unlocking Growth’, which highlights the overall potential of the food service in India and captures the emerging trends in the industry. It also throws light upon the ease of doing business scenario in the industry. The report recommends key alterations required to stimulate the growth in the food service industry, helping the industry realize its true potential. A concerted and collaborative effort is made to suggest the next steps to address various issues faced by the industry.

Focus News |

Indian Food Services market to grow at a CAGR of 10% to reach INR 5,52,000 crore in 5 years: FICCI-Technopak Report

A FICCI - Technopak report ‘Indian Food Services Industry: Engine for Economic Growth & Employment - A Roadmap for Unlocking Growth’, which highlights the overall potential of the food services industry in India and captures the emerging trends in the industry was launched by Mr. Pawan Kumar Agarwal, Chief Executive Officer, Food Safety and Standards Authority of India (FSSAI) at ‘Foodzania’, the food service retail conclave organized by FICCI in New Delhi today.

The Indian food industry is poised for huge growth, increasing its contribution to world food trade every year. In India, the food sector has emerged as a high-growth and high-profit sector due to its immense potential for value addition, particularly within the food processing industry. The Food Services sector is expected to have generated direct employment for 5.5-6 million people in the financial year 2016, which is expected to increase to 8.5-9 million by the year financial year 2021. Indirect employment has seen a growth at CAGR of four per cent from 2013-2016 and expected to grow six per cent till 2021.

Food Services emerge as a key segment in Indian economy. Indian Food Services market in India (organized and unorganized) is estimated at INR 3,37,500 crore in 2017 and is projected to grow at a CAGR of 10% over the next 5 years to reach INR 5,52,000 crore by 2022. Two mega metros, Mumbai and Delhi NCR contribute to 22% of the overall Food Services market (11% each) followed by six mini metros (Pune, Ahmedabad, Bengaluru, Chennai, Hyderabad and Kolkata)comprising of 20% share in the Food Services market.

High percentage of young and working population which is well travelled have double incomes and is experimental along with being tech savvy, is eating out more than their predecessors, driving the growth of the Food Services market. Availability of organized retail space is helping in consistent growth of Indian and International brands across different formats. The impact of the market as a whole on the entire ecosystem – right from real estate to agriculture, kitchen equipment to supply chain and employment is significant. However, certain challenges such as availability of quality manpower, high attrition rate, high real estate cost, fragmented supply chain, over-licensing etc. act as headwind for growth of the industry. High percentage of young and working population which is well travelled have double incomes and is experimental along with being tech savvy, is eating out more than their predecessors, driving the growth of the Food Services market.

Availability of organized retail space is helping in consistent growth of Indian and International brands across different formats. The Indian Food Services market space is attracting significant interest from domestic as well as international private equity and venture capital funds. The large number of investments can be attributed to the fact that the Food Services market is a domestic consumption driven story with great growth potential. Some key trends are gaining traction in the Food Services space like Virtual Kitchens and Ready to Cook players. Ordering-in has become an integral part of the eating experience and several logistics players are providing last mile delivery for restaurants. Thus, Food Services is emerging as a key contributor for the Indian economy, including employment generation, skill development, growth in the allied industries, entrepreneurship, and tourism and creating experiences for the Indian consumer.

Underlining the importance of the Food Services sector Dr. Sanjaya Baru, Secretary General, FICCI said, “India’s overall retail opportunity is substantial, and coupled with a demographic dividend (young population, rising standards of living and upwardly mobile middle class) and rising internet penetration; strong growth in retail & e-Commerce is expected. The Indian government’s ambitious Make in India, Digital India, and Start up India project is indeed giving a great stimulus to the Food Services retail sector”.

It is imperative for the Government and regulators to recognize the contribution and role of Food Services Industry and take measures to create positive policy framework for industry’s growth.

Ms. Saloni Nangia, President, Technopak Advisors said, “Hopefully, the various state and the central governments will provide the requisite policy and fiscal support to enable it (the Food Services sector) to grow steadily and thereby make an even bigger positive impact by way of creating more employment and by way of meeting the changing consumer needs more efficiently”.

Food Services sector has still not got an industry status from the government which further makes it difficult to attract the desired levels of investments. For the rapid growth of the sector, government should grant industry recognition to the Food Services sector and facilitate easy availability of working capital loan to the players through policy formulation.

Food Services industry in India, the industry feels that policy formulation by government should have more active involvement of industry bodies (for example NRAI, National Restaurant Association of India). By actively involving stakeholders in policy making, transparency in decision making can be achieved and a realistic and effective policy can be formulated.

Efforts have to be made to remove the various factors that are impediments to the growth of the industry and impacting the smooth functioning of business operations. Some key areas that may help Food Services Industry in achieving its true potential are discussed in the Recommendation section of the report.

Absolute India |

FSSAI tightens the noose around eateries

Food safety regulator FSSAI on Tuesday warned that hotels and restaurants operating without its licence will be sealed and closed if they fail to take permits in the next 3 months. The rule for licence also applies to those establishments, including religious places, where food is not charged. However, petty manufacturers, retailers and hawkers, among others, are exempt from this. Food Safety and Standards Authority of India (FSSAI) CEO Pawan Kumar Agarwal said it will first ask states to run a special drive to create awareness among food business operators about the compulsory requirement of licences. "I am told that 30-40 per cent of our restaurants and hotels do not have FSSAI licences. If this is the law of the land, is it acceptable?" he asked at a FICCI conference on food service retail 'Foodzania 2017' here.

The Telegraph |

Licence must for eateries: Regulator

The central food safety regulator on Tuesday warned that hotels and restaurants operating without its licence will be sealed and closed if they fail to take its permit within the next three months.

The rule applies to all establishments, including religious places where food is free. However, petty manufacturers, retailers and hawkers, among others, are exempt.

Food Safety and Standards Authority of India (FSSAI) CEO Pawan Kumar Agarwal said he would first ask states to run a special drive to create awareness about the compulsory licences.

"I am told that 30-40 per cent of our restaurants and hotels do not have FSSAI licences. If this is the law of the land, is it acceptable?" Agarwal said at Foodzania 2017, a conference on food service retail organised by trade body FICCI here.

Agarwal conceded some confusion in businesses on whether the FSSAI licence is mandatory and said the states' drive aimed to clear such doubts.

"After the time period for that (the awareness drive) is over, we are advising them (state officials) to seal and close all units if they fail to take FSSAI licences."

The watchdog has been in place for the last six years and by now, all hotels and restaurants should have secured the licence, Agarwal pointed out and stressed there would be "no comprise".

Under the Food Safety and Standards Act, 2006, no entity - profit or non-profit, public or private - shall be allowed to run any food business except under a licence.

Agarwal said once the licences were issued, food businesses needed to comply with all FSSAI norms, such as those on food safety. The regulator will soon make it mandatory for all food businesses to have at least one person in each outlet designated as food safety supervisor who must be trained and certified under its curriculum.

The FSSAI licence must be displayed at prominent points in food outlets and restaurants, with contact details of customer care as well as the area food inspector, Agarwal said.

The regulator is working on ratings for cleanliness, such as "hygiene and hygiene plus", and these would be issued soon.

Afternoon Despatch |

FSSAI tightens noose around eateries without food licence

Food safety regulator FSSAI today warned that hotels and restaurants operating without its licence will be sealed and closed if they fail to take permits in the next 3 months.

The rule for licence also applies to those establishments, including religious places, where food is not charged. However, petty manufacturers, retailers and hawkers, among others, are exempt from this.

Food Safety and Standards Authority of India (FSSAI) CEO Pawan Kumar Agarwal said it will first ask states to run a special drive to create awareness among food business operators about the compulsory requirement of licences.

"I am told that 30-40 per cent of our restaurants and hotels do not have FSSAI licences. If this is the law of the land, is it acceptable?" he asked at a FICCI conference on food service retail 'Foodzania 2017' here.

Stating that there is some confusion in businesses on whether the FSSAI licence is mandatory, Agarwal made it clear that it is compulsory for all food businesses and non- compliance is not justified.

"Since there is still some confusion, we are asking state governments to take up a special drive. After the time period for that is over, we are advising them to seal and close all such units across the country if they fail to take FSSAI licences," he said.

FSSAI Enforcement Director, Agarwal said, has been tasked with ensuring 100 per cent licensing of restaurants and hotels in the next three months. He made it clear that there will be "no comprise at all".

Stating that FSSAI licence is needed for food business even if the food is not charged, he said that "even in temples, they are supposed to have FSSAI licences or registration, depending on the size of the business. Therefore, there is no option".

He further said that after taking the licence, food businesses also need to comply with all the regulations such as submission of food safety management plan.

As per the Food Safety and Standards Act, 2006, no person shall commence or carry out any food business except under a licence.

Under the law, food business means any undertaking, whether for profit or not and whether public or private, carrying out activities related to any stage of manufacturing, processing, packaging, storage, transportation, distribution of food, import and includes catering services, sale of food or ingredients.

The Statesman |

Direct selling sector begins KYC based on Aadhaar

India's growing direct selling industry has initiated Aadhaar-based 'Know Your Customer' (KYC) process for better control and compliance with norms.

Regulated sectors such as banking, insurance, telecom and exchange industry players (broker/sub-brokers and their clients) were among the first to introduce Adhaar-based 'e-KYC' to meet the stringent norms of their respective regulators.

Joining the bandwagon is now the direct selling industry, which falls under the purview of the Ministry of Consumer Affairs (MCA). It is switching to Aadhaar-based e-KYC for its vast network of independent representatives (IRs).

Direct Selling is a heavily-employment generating industry. Currently, an estimated 50 lakh people are engaged in India by this sector. This number is expected to increase to 1.8 crore by 2025, as per a FICCI-KPMG report.

The direct selling companies have stepped up their efforts to have KYC for all their IRs, particularly since the issuance of Model Direct Selling Guidelines by the MCA last year.

Recently, companies like 4Life and QNET announced that they have initiated Aadhaar-card based e-KYC process.

"Adoption of global best practices will lead to resolution of challenges for the Indian direct selling players.

"Aadhaar-based KYC is a foolproof and most reliable method for identity verification. We have initiated Aadhaar- based verification for all representatives associated with us," said Mr. Trevor Kuna, Global CEO of QNET.

The Times of India |

'Open up multi-brand retail more for job push'

The government should opt for further opening up of the multibrand retail sector to create jobs, raise farmers' incomes and help in modernising the economy , the vice-chairman of NITI Aayog Rajiv Kumar has said.

"Absolutely. Couldn't agree with you more. I have been saying for the last six years since the report was published. I have known people from the government agreeing to it in private," Kumar told TOI when asked whether the government should further open the multi-brand retail sector.

Opening up the multibrand sector to global retail chains such as Walmart and others has been a politically-sensitive issue and successive governments have tread cautiously on it. Cur rently, the government allows 51% foreign direct investment (FDI) in the multibrand retail trading sector with several riders on investment in back-end infrastructure and strict local-sourcing norms. Kumar's comments come at a time when the government is facing criticism for the slowdown in growth and its inability to create jobs.Kumar took over the reins of the government think tank last month after noted economist Arvind Panagariya's decision to return to academia in the US. The stiff conditions have deterred global giants to wait and watch although they are present in the wholesale cash-and-carry segment.

"I was talking to the Retailers Association of India, which had burned my effigies at that time, telling me that they will not oppose because we realise that the retail chain is perhaps the main bottleneck in the modernisation of the economy ," Kumar said, backing the idea of a fresh opening up of the sector.

"A modern retail chain sector is necessary condition for growth. This should be done, prices will come down, there will be no mark up," he added.

Kumar, who was the Secretary General of the industry lobby group FICCI, had strongly backed the entry of global retail giants in the sector in 2014, saying it will be a "game changer" like telecom and create jobs.

exchange4media |

How will storytelling rescue advertising in the digital age?

Storytelling is an integral aspect of advertising, especially with the advent of social media consumption in India. “The point of storytelling is to create a sense of interest and fiction so that the viewer watches what I am showing. Story telling lets me be closer to the brand rather than a 20 per cent discount,” said Sandeep Bhushan, Director, Consumer Technology and Media Businesses, India and South Asia, Facebook at FICCI ‘Massmerize 2017’ held last week in New Delhi.
The significant growth of social media in India has diverted advertisers’ attention from traditional media to the internet. With over 240-million users, the country has left behind even the US. YouTube has over 180 million monthly active users on smart phones alone and 33 million users of Instagram are in India.
“The opportunity of storytelling is here,” Sandeep said based on the fact that India has the largest number of Facebook users.
Connecting with people
“When ads are shown, around 29 per cent of the viewers think that they are interrupted. If your story, video, graphic or banner is intruisive in anyway then that’s very likely to cause a problem,” said Jasleen Kaur, Head of Marketing Department at Benetton Group.
While storytelling has always been an important aspect of advertising, for brands it is important to create meaning and emotional connect with its target audience. “There is not a single ad in which they (United Colors of Benetton) are selling a jacket, a tie or a pair of socks. We do a contextual communication with consumers. It is not a brand talking to people. It is people talking to people,” she further said.
Using Social Media Influencers as advertisers
Video ads on platforms like YouTube, Facebook, Instagram etc. have seen a rapid growth in terms of usage. “My 16-year-old son watches videos of PewDiePie on the Internet half the time when I am home. PewDiePie has over 57 million followers and he reviews games released on Playstation, X-box, etc,” Rohit Gopakumar, CEO, Medianet, said focusing on the changing norms in digital advertising. It must be mentioned that many brands these days do not simply make ad videos for online circulation but also reach out to social media influencers like bloggers and YouTubers to advertise their products.
“When I started making YouTube content and learnt what people like and what they don’t, I realised its power. Like minded people watch my videos and follow me religiously,” said Anisha Dixit, an Indian YouTuber better known by her YouTube username Rickshawali. She has over 300 thousand subscribers.
Choosing the right language
Contrary to the general belief that social media platforms are dominated by English language, most Indian users prefer their respective regional languages. “Of the 400 million internet users in India, most use languages other than English,” said Zahid Shaikh, Business Head, groupM Agency Motivator. “Storytelling is an essence that is required across the board. In the last 10 years, media has completely changed and we all are still learning about digital media,” he said.
Also, how the product is presented to the consumer is more relevant now more than ever especially in the digital age as people do not want ads to be imposed upon them. Rather a more subtle language might be helpful. “I need to sell a product but it shouldn’t look like I am selling it. Instead of talking about the products, I use them in my videos,” said Dixit. “Every influencer has a different storytelling style, like I do comedy. Brands need to target the audience and influencers ought to understand the brand and how to sell it,” she added.

Focus News |

Food Processing Minister urges MNCs to test Indian waters at World Food India 'Food Street'

Ms. Harsimrat Kaur Badal, Union Minister for Food Processing Industries,today underlined the need for greater synergy between the Government and industry to channelize efforts to reduce food wastage in the country and raise the quality and quantum of processed food, currently reckoned at 10% of farm produce. She has urged industry to cash in on the advantages offered by mega food parks, all 42 of which will become function in the next three months. Speaking at ‘Massmerize 2017’ on the theme ‘Konnected Consumers, the 7th edition of FICCI’s retail, FMCG and e-Commerce conference, Ms. Kaur said that the food processing sector that churns out 70% of the food products retailed in the country was one of the largest job generating industry and an important instrument in stabilizing food process. The government, she said, had taken several steps to reduce food wastage, the latest reform being the roll out of the GST which will remove roadblocks to transportation of food, including perishables. The Minister invited retailers and FMCG and e-commerce players to participate in large numbers at the World Food India exposition slated to be held from November 3-5 this year at the India Gate lawns in New Delhi. Industry professionals, representing the entire food supply chain, state governments and experts from 30 countries will have an opportunity to interact with top business leaders, government officials and delegates at the three day event. A highlight of the exposition would be a vibrant ‘Food Street’ where food product manufacturers from Indian and abroad would be able to test-market their wares and know at first-hand whether their products appealed to the Indian palate or not.

Ms. Harsimrat Kaur also released the FICCI– Deloitte report ‘KONNECTED to Consumers’ on the retail, FMCG & e commerce sectors in India. According to the report the consumer industry is one of the most dynamic and amongst the fastest growing industries in India. Consumer retail forms an integral part of the industry with a current estimated size of more than INR 45 trillion. It is further expected to witness a Compound Annual Growth Rate (CAGR) of over 10% in the period 2016-21 to reach a size of INR 85 trillion by 2021. Thus, it plays a pivotal role in the growth story of Indian economy through noteworthy contribution towards the national GDP, attracting significant foreign investments and technologies, and generating vast employment opportunities. According to the data-intensive report, India will become the fifth largest consumer market in the world by 2030. Such optimism is well founded and makes India attractive to Fast Moving Consumer Goods (FMCG) firms and retailers, but challenges remain. Amongst the key challenges are poor basic infrastructure, a complex multi-layer regulatory and taxation regime. Mr. Lorenzo ‘Enchong’ Formoso, Chairman, The Federation of Asia-Pacific Retailers Associations (FAPRA), informed the delegates that founded in 1989, the Federation has implemented its activities and developed itself with the aim of discussing issues shared in the region, promote information exchange and friendship, thereby contributing to the development of commerce, the improvement of retailers' status and the citizens' lives in the region. FAPRA consists of the recognized national retail trade organizations in 18 membereconomies-Australia, China, Chinese Taipei, Fiji, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, Mongolia, Myanmar, New Zealand, the Philippines, Singapore, Thailand, Turkey and Vietnam. He said that from India, FAPRA has partnered with FICCI and was keen on learning about the lessons that Indian industry had for the benefits of consumers in the Asia-Pacific region. Mr. Al. Rajwani, MD & CEO, P&G India, said that the retail industry was today driven by mega trends such as the rise of the individual, fall of the household in the choice of brands and the convenience of the customer. He said in India there was room for all, big or small retailers and called upon the industry to press for responsible regulation, commitment to sustainability, CSR, consumer and employee safety and inclusion of the people.

Mr Harish Bhat, Brand Custodian, Tata Sons Ltd., in his remarks, spoke of the trends that marketers needed to leverage. These are health and wellness of the consumers, clean and green products for the environmentally conscious consumer, civic and social responsibility and the pride in India and Indian traditional products and values that is sweeping across the country. Mr. Sanjeev Navangul, MD, Janssen India, Pharmaceutical Division of Johnson & Johnson, highlighted the critical importance of educating the consumers and making them aware of making the right choice. Consumers’ welfare should be paramount as this alone would lead to higher consumption, production, growth and creation of jobs. He called upon the government to consider inclusion of a ‘blue dot’ on packaged foods to indicate the diabeticfriendly nature of the product. Mr. Anshu Budhraja, CEO, Amway India, emphasized on two mega trends that will define the ‘connected’ consumers, one, the rise of the freelancer which was generating a new cycle of innovation in retail and two, the massive digitization across the country. Mr. Krish Iyer, Chair, FICCI Retail & Internal Trade Committee and President & CEO, Walmart India Pvt. Ltd.,outlined the important developments that have taken place for the growth of the economy and the retail industry. These include the ease of doing business, the results of which were being seen on the ground. He said, his company, was committed to working with the states to prune the gestation period for setting up of retail stores in India. He said GST was a short term challenge as small retailers had accepted that GST was necessary and digitization was the way forward. The retail sector had set in train a virtuous cycle of growth and job creation, he added. Mr. Jamshed Daboo, Co-Chair, FICCI Retail and MD. Trent, said that retail in India was exemplified by fragmentation, segmentation and inclusion. The need of the hour was charting a long term sustainable growth path and good quality retail. The most important aspect of retail today, he said, was that growth was not to the exclusion of the small player. The Indian market was huge and there should be no fear of replacement of the small by the big, he pointed out. He called for systematic and pragmatic framing and implementation of consumer protection laws. Dr. Sanjaya Baru, Secretary General, FICCI, expressed the chamber’s commitment to work with the government to uphold the interests of the consumers and the industry.

Financial Express |

FSSAI plans web-based system for inspection

Food regulator FSSAI will soon introduce a technology-based system to ensure that food safety inspection and sampling are conducted in a transparent and objective manner, its CEO Pawan Agarwal said. Addressing a FICCI conference he said the regulator is modernising food testing labs as part of its efforts to ensure safe and hygienic food is made available to the people. Agarwal said the enforcement of food safety law is done by states and there are no food inspectors in the central agency. "We recently held a meeting with states' food commissioners. We are introducing a new food safety inspection and sampling system using web-based approach. This will ensure that inspection and sampling is done in a transparent and objective manner," he said.

millenniumpost |

FSSAI plans web-based food inspection system

Food regulator FSSAI will soon introduce a technology-based system to ensure that food safety inspection and sampling are conducted in a transparent and objective manner, its CEO Pawan Agarwal said on Friday.

Addressing a FICCI conference on retail, FMCG and e- commerce, he said the regulator is modernising food testing labs as part of its efforts to ensure safe and hygienic food is made available to the people.

Agarwal said the enforcement of food safety law is done by states and there are no food inspectors in the central agency.

"We recently held a meeting with states' food commissioners. We are introducing a new food safety inspection and sampling system using web-based approach. This will ensure that inspection and sampling is done in a transparent and objective manner," he said.

Agarwal said many food businesses face challenges at the field level with enforcement agencies and therefore there is a need to adopt transparent inspection system.

The FSSAI CEO said that there are 90 government food labs in the country and 135 labs have been set up by the private sector. The Food Safety and Standards Authority of India (FSSAI) seeks to provide a robust framework of food safety in the country and is setting up standards for food products and practices, he said. In food standards, Agarwal said a lot of progress has been made and standards for 80-85 per cent products are already in place while norms for the remaining are being finalised.

On standard food practices, he said the FSSAI is far behind but it is working with food professionals to develop food safety management practice.

Agarwal also stressed on increasing awareness level among consumers, saying that "consumers should demand best standards from food business operators". He said compliance and enforcement would become meaningless if there are robust standards and food businesses are able to meet those norms and supply safe food to people.

SME Times |

FSSAI to roll out new norms; may affect SME food joints

The Food Safety and Standards Authority of India (FSSAI) is set to roll out a Food Safety Inspection and Sampling System in a bid to beef up compliance and enforcement of safe, hygienic and nutritious supply of food to the people.

This was stated by Pawan Kumar Agarwal, CEO, FSSAI, while delivering the valedictory address at 'MASSMERIZE 2017, FICCI's Retail FMCG & E-Commerce Conference in New Delhi on Friday.

The move is expected to affect the smalland medium enterprises (SMEs) in food business. As per Food Safety and Standards Act, 2006, each and every restaurant players, small or big food chains, and other allied businesses has to first register their business with FSSAI as running a restaurant/ food business without a license will be treated as a legal offense and this would invite penalties.

FSSAI is mandated to lay down scientific standards for articles of food and regulates their manufacture, storage, distribution, sale and import to ensure availability of safe and wholesome food for human consumption.

Agarwal said that FSSAI was striving to meet the rising expectations of the consumers for safe and quality food items and the effort was to introduce technology so that inspection is objective and credible. In order to ensure compliance to the norms set out by the Authority, he said that a credible food testing system was in place. As many as 135 FSSAI-recognised food laboratories have been established by the private sector, apart from 90 government labs set up the state governments and central agencies.

The FSSAI chief said that a new regulatory arrangement was being put in place to support the enforcement of regulations. There is still a huge challenge, he said, of meeting the rising expectations of the people who are now more conscious about health and wellness. "We hope we can move towards ensuring the trust of the people in the food products available in the market," he added.

In addition, FSSAI has set out to create awareness among children on healthy eating habits by joining hands with educational boards like the CBSE and NCERT.

As part of broader plans, it has released the 'Yellow Book' aimed at children detailing how to eat right. The book has been launched in three categories for children in different age groups, covers a range of topics -- from food safety practices, personal hygiene and cleanliness habits and eating a balanced diet to packing a wholesome lunch-box. It also lays emphasis on preventing nutritional deficiencies and making healthy choices.

The 'Yellow Book' provides age appropriate content that can be adopted across schools through state education machineries as part of their curricular and co-curricular activities. The topics have been formulated after discussions, consultations and extensive engagement with the partners.

Outlook |

FSSAI to introduce web-based system for food inspection

Food regulator FSSAI will soon introduce a technology-based system to ensure that food safety inspection and sampling are conducted in a transparent and objective manner, its CEO Pawan Agarwal said today.

Addressing a FICCI conference on retail, FMCG and e- commerce, he said the regulator is modernising food testing labs as part of its efforts to ensure safe and hygienic food is made available to the people.

Agarwal said the enforcement of food safety law is done by states and there are no food inspectors in the central agency.

"We recently held a meeting with states' food commissioners. We are introducing a new food safety inspection and sampling system using web-based approach. This will ensure that inspection and sampling is done in a transparent and objective manner," he said.

Agarwal said many food businesses face challenges at the field level with enforcement agencies and therefore there is a need to adopt transparent inspection system.

The FSSAI CEO said that there are 90 government food labs in the country and 135 labs have been set up by the private sector.

The Food Safety and Standards Authority of India (FSSAI) seeks to provide a robust framework of food safety in the country and is setting up standards for food products and practices, he said.

In food standards, Agarwal said a lot of progress has been made and standards for 80-85 per cent products are already in place while norms for the remaining are being finalised.

On standard food practices, he said the FSSAI is far behind but it is working with food professionals to develop food safety management practice.

Agarwal also stressed on increasing awareness level among consumers, saying that "consumers should demand best standards from food business operators".

He said compliance and enforcement would become meaningless if there are robust standards and food businesses are able to meet those norms and supply safe food to people.

The Pioneer |

'Indian retail may grow to Rs 85L-Cr by 2021'

Indian retail industry, growing at 10 per cent, may almost double to Rs 85 trillion (lakh crore) by 2021 steered by consumer data and technology disruptions, says a joint report by FICCI and Deloitte.

According to the report, consumer data and technology disruptions will drive retail and FMCG sectors towards a new phase of growth where consumer experience will be the focal concern for all retailers and brands.

“Consumer retail forms an integral part of the industry with current estimated size of more than Rs 45 trillion. It is further expected to witness a CAGR of over 10 per cent in 2016-21 to reach a size of Rs 85 trillion by 2021,” said Deloitte Touche Tohmatsu India Partner Rajat Wahi.

The report predicted that Internet will play a prime role in driving the growth for consumer business sectors and consumer data and insights will be at the forefront of defining the trends.

“The data generated by shoppers and consumer behaviour would be leveraged to overhaul the consumer retail journey, using means such as Internet of Things (IoT) and predictive analysis,” it said.

Similarly, increasing use of smartphones, apps, web, social media etc will lead to growth of omni-channel retail by amalgamation of offline and online services, it said further. According to the report, the spend on digital marketing by advertisers would also double in the next 4 years to 24 per cent of total expenses.

Deccan Herald |

Indian retail may grow to Rs 85 L cr by 2021: report

Indian retail industry, growing at 10%, may almost double to Rs 85 lakh crore by 2021, steered by consumer data and technology disruptions, says a joint report by FICCI and Deloitte.

According to the report, consumer data and technology disruptions will drive retail and FMCG sectors towards a new phase of growth where consumer experience will be the focal concern for all retailers and brands.

"Consumer retail forms an integral part of the industry with current estimated size of more than Rs 45 lakh crore. It is further expected to witness a CAGR of over 10% in 2016-21 to reach a size of Rs 85 trillion by 2021," said Deloitte Touche Tohmatsu India Partner Rajat Wahi. The report predicted that Internet will play a prime role in driving the growth for consumer business sectors and consumer data and insights will be at the forefront of defining the trends.

"The data generated by shoppers and consumer behaviour would be leveraged to overhaul the consumer retail journey, using means such as IoT and predictive analysis," it said. Similarly, increasing use of smartphones, apps, web, social media etc will lead to growth of omni-channel retail by amalgamation of offline and online services, it said further.

According to the report, the spend on digital marketing by advertisers would also double in the next four years to 24% of total expenses.

Business Standard |

Indian retail industry may grow to Rs 85 lakh crore by 2021: Report

Indian retail industry, growing at 10 per cent, may almost double to Rs 85 trillion (lakh crore) by 2021 steered by consumer data and technology disruptions, says a joint report by FICCI and Deloitte.

According to the report, consumer data and technology disruptions will drive retail and FMCG sectors towards a new phase of growth where consumer experience will be the focal concern for all retailers and brands.

"Consumer retail forms an integral part of the industry with current estimated size of more than Rs 45 trillion. It is further expected to witness a CAGR of over 10 per cent in 2016-21 to reach a size of Rs 85 trillion by 2021," said Deloitte Touche Tohmatsu India Partner Rajat Wahi.

The report predicted that Internet will play a prime role in driving the growth for consumer business sectors and consumer data and insights will be at the forefront of defining the trends.

"The data generated by shoppers and consumer behaviour would be leveraged to overhaul the consumer retail journey, using means such as Internet of Things (IoT) and predictive analysis," it said.

Similarly, increasing use of smartphones, apps, web, social media etc will lead to growth of omni-channel retail by amalgamation of offline and online services, it said further.

According to the report, the spend on digital marketing by advertisers would also double in the next 4 years to 24 per cent of total expenses.

Business Standard |

India to become 5th largest consumer market by 2030: Report

India will become the fifth largest consumer market in the world by 2030, a joint report said here on Thursday.

According to a FICCI-Deloitte report on the retail, fast moving consumer goods (FMCG) and e-commerce sectors in the country, the consumer retail industry is expected to reach a size of Rs 85 trillion by 2021.

"Consumer retail forms an integral part of the industry with a current estimated size of more than Rs 45 trillion," said the report "Konnected to Consumers".

"It is further expected to witness a CAGR of over 10 per cent in the period 2016-21 to reach a size of Rs 85 trillion by 2021," it added.

The report said the consumer industry is one of the most dynamic and amongst the fastest growing industries in India.

Although optimism is well founded and makes India attractive to FMCG firms and retailers, challenges remain like poor basic infrastructure, a complex multi-layer regulatory and taxation regime, the report added.

Business Standard |

Food processing can reduce crop wastage: Harsimrat

The country's rapidly growing food processing sector can reduce crops wastage and help farmers to get right price for their produce, Union minister Harsimrat Kaur Badal said today.

Besides, this sector provides immense business opportunities to the countries that are looking to invest in India, the food processing minister said.

Our aim is to save our crops from wastage. In case of over-production of crops, sometimes farmers are compelled to throw it if better prices are not offered. During over- production they can process it and keep it or come out with a product of their own. For example, they can process tomatoes and pack it and sell later on, she told reporters on the sidelines of FICCI event here.

Similarly, onion can be processed and packed and sold later on. In this way, our crops can be saved from getting wasted and farmers will get better prices for their produce, she added.

The minister further said this is also good from consumers point of view as processing of crops can check the price rise.

The sector provides immense opportunities and investors from all over the world are welcome to invest in the country, Badal said.

To promote this industry the prime minister had approved Rs 6,000 crore central scheme 'SAMPADA'. Under the scheme, she said, the money will be used to create infrastructure which will help in generating an investment of Rs 31,400 crore and is expected to benefit 20 lakh farmers and create about 5 lakh direct and indirect employment.

"We are sanctioning funds so that if a farmer wants to set up a cold storage or process crop...The person can do so. This way, he can get himself linked with market," she said.

"We are the fastest growing economy, so no country can ignore us. The economy is growing rapidly anyone related with retail industry is welcome to invest in the sector," Badal said.

Financial Express |

Indian retail may grow to Rs 85 lakh crore by 2021: Report

Indian retail industry, growing at 10 per cent, may almost double to Rs 85 trillion (lakh crore) by 2021 steered by consumer data and technology disruptions, says a joint report by FICCI and Deloitte. According to the report, consumer data and technology disruptions will drive retail and FMCG sectors towards a new phase of growth where consumer experience will be the focal concern for all retailers and brands.

“Consumer retail forms an integral part of the industry with current estimated size of more than Rs 45 trillion. It is further expected to witness a CAGR of over 10 per cent in 2016-21 to reach a size of Rs 85 trillion by 2021,” said Deloitte Touche Tohmatsu India Partner Rajat Wahi. The report predicted that Internet will play a prime role in driving the growth for consumer business sectors and consumer data and insights will be at the forefront of defining the trends.

“The data generated by shoppers and consumer behaviour would be leveraged to overhaul the consumer retail journey, using means such as Internet of Things (IoT) and predictive analysis,” it said. Similarly, increasing use of smartphones, apps, web, social media etc will lead to growth of omni-channel retail by amalgamation of offline and online services, it said further. According to the report, the spend on digital marketing by advertisers would also double in the next 4 years to 24 per cent of total expenses.

Hindustan Times |

Indian retail may grow to Rs 85 lakh crore by 2021: Report

Indian retail industry, growing at 10 per cent, may almost double to Rs 85 trillion (lakh crore) by 2021 steered by consumer data and technology disruptions, says a joint report by FICCI and Deloitte.

According to the report, consumer data and technology disruptions will drive retail and FMCG sectors towards a new phase of growth where consumer experience will be the focal concern for all retailers and brands.

“Consumer retail forms an integral part of the industry with current estimated size of more than Rs 45 trillion. It is further expected to witness a CAGR of over 10 per cent in 2016-21 to reach a size of Rs 85 trillion by 2021,” said Deloitte Touche Tohmatsu India Partner Rajat Wahi.

The report predicted that Internet will play a prime role in driving the growth for consumer business sectors and consumer data and insights will be at the forefront of defining the trends.

“The data generated by shoppers and consumer behaviour would be leveraged to overhaul the consumer retail journey, using means such as Internet of Things (IoT) and predictive analysis,” it said.

Similarly, increasing use of smartphones, apps, web, social media etc will lead to growth of omni-channel retail by amalgamation of offline and online services, it said further.

According to the report, the spend on digital marketing by advertisers would also double in the next 4 years to 24 per cent of total expenses.

Deccan Chronicle |

Food processing can reduce crop wastage: Harsimrat Kaur

The country's rapidly growing food processing sector can reduce crops wastage and help farmers to get right price for their produce, Union minister Harsimrat Kaur Badal said on Thursday.

Besides, this sector provides immense business opportunities to the countries that are looking to invest in India, the food processing minister said. Our aim is to save our crops from wastage.

In case of over-production of crops, sometimes farmers are compelled to throw it if better prices are not offered. During over-production they can process it and keep it or come out with a product of their own. For example, they can process tomatoes and pack it and sell later on, she told reporters on the sidelines of FICCI event here.

Similarly, onion can be processed and packed and sold later on. In this way, our crops can be saved from getting wasted and farmers will get better prices for their produce, she added.

The minister further said this is also good from consumers point of view as processing of crops can check the price rise. The sector provides immense opportunities and investors from all over the world are welcome to invest in the country, Badal said.

To promote this industry the prime minister had approved Rs 6,000 crore central scheme 'SAMPADA'. Under the scheme, she said, the money will be used to create infrastructure which will help in generating an investment of Rs 31,400 crore and is expected to benefit 20 lakh farmers and create about 5 lakh direct and indirect employment.

"We are sanctioning funds so that if a farmer wants to set up a cold storage or process crop...the person can do so. This way, he can get himself linked with market," she said.

"We are the fastest growing economy, so no country can ignore us. The economy is growing rapidly anyone related with retail industry is welcome to invest in the sector," Badal said.

Business World |

Indian retail sector is projected to touch US$ 700 Billion by 2020: FICCI-Deloitte Report

A need for greater synergy between the government and the food industry to channelize efforts to reduce food wastage in the country and raise the quality and quantum of processed food, which is currently reckoned at 10% of farm produce. At the FICCI Massmerize 2017 conference, Union Minister for Food Processing Industries, Harsimrat Kaur Badal, urged the food processing industry to cash in on the advantages offered by mega food parks, all 42 of which will become functional in the next three months.

Kaur said that the food processing sector that churns out 70% of the food products retailed in the country was one of the largest job generating industry and an important instrument in stabilizing food processes. The government, she said, had taken several steps to reduce food wastage, the latest reform being the roll out of the GST which will remove roadblocks to transportation of food, including perishables.

The minister invited retailers, FMCG and e-commerce players to participate in large numbers at the World Food India exposition slated to be held from November 3-5 this year at the India Gate lawns in New Delhi. Industry professionals, representing the entire food supply chain, state governments and experts from 30 countries will have an opportunity to interact with top business leaders, government officials and delegates at the three day event. A highlight of the exposition would be a vibrant ‘Food Street’ where food product manufacturers from Indian and abroad would be able to test-market their wares and know at first-hand whether their products appealed to the Indian palate or not.

She released the FICCI– Deloitte report ‘KONNECTED to Consumers’ on the retail, FMCG & e commerce sectors in India. According to the report, the consumer industry is one of the most dynamic and amongst the fastest growing industries in India. Consumer retail forms an integral part of the industry with a current estimated size of more than Rs 45 trillion. It is further expected to witness a Compound Annual Growth Rate (CAGR) of over 10% in the period 2016-21 to reach a size of Rs 85 trillion by 2021. Thus, it plays a pivotal role in the growth story of Indian economy through noteworthy contribution towards the national GDP, attracting significant foreign investments and technologies, and generating vast employment opportunities.

According to the data-intensive report, India will become the fifth largest consumer market in the world by 2030. Such optimism is well founded and makes India attractive to Fast Moving Consumer Goods (FMCG) firms and retailers, but challenges remain. Amongst the key challenges are poor basic infrastructure, a complex multi-layer regulatory and taxation regime.

Al. Rajwani, MD & CEO, P&G India, who was at the conference said that the retail industry was today driven by mega trends such as the rise of the individual, fall of the household in the choice of brands and the convenience of the customer. He said in India there was room for all, big or small retailers and called upon the industry to press for responsible regulation, commitment to sustainability, CSR, consumer and employee safety and inclusion of the people.

The delegates present said that the need of the hour was charting a long term sustainable growth path and good quality retail. “The most important aspect of retail today, was that growth was not to the exclusion of the small player. The Indian market was huge and there should be no fear of replacement of the small by the big, he pointed out. He called for systematic and pragmatic framing and implementation of consumer protection laws,” said Jamshed Daboo, MD. Trent.

Outlook |

Food processing can reduce crop wastage: Harsimrat

The country's rapidly growing food processing sector can reduce crops wastage and help farmers to get right price for their produce, Union minister Harsimrat Kaur Badal said today.

Besides, this sector provides immense business opportunities to the countries that are looking to invest in India, the food processing minister said.

Our aim is to save our crops from wastage. In case of over-production of crops, sometimes farmers are compelled to throw it if better prices are not offered. During over- production they can process it and keep it or come out with a product of their own. For example, they can process tomatoes and pack it and sell later on, she told reporters on the sidelines of FICCI event here.

Similarly, onion can be processed and packed and sold later on. In this way, our crops can be saved from getting wasted and farmers will get better prices for their produce, she added.

The minister further said this is also good from consumers point of view as processing of crops can check the price rise.

The sector provides immense opportunities and investors from all over the world are welcome to invest in the country, Badal said.

To promote this industry the prime minister had approved Rs 6,000 crore central scheme 'SAMPADA'. Under the scheme, she said, the money will be used to create infrastructure which will help in generating an investment of Rs 31,400 crore and is expected to benefit 20 lakh farmers and create about 5 lakh direct and indirect employment.

"We are sanctioning funds so that if a farmer wants to set up a cold storage or process crop...The person can do so. This way, he can get himself linked with market," she said.

"We are the fastest growing economy, so no country can ignore us. The economy is growing rapidly anyone related with retail industry is welcome to invest in the sector," Badal said.

Outlook |

Indian retail may grow to Rs 85 lakh crore by 2021: Report

Indian retail industry, growing at 10 per cent, may almost double to Rs 85 trillion (lakh crore) by 2021 steered by consumer data and technology disruptions, says a joint report by FICCI and Deloitte.

According to the report, consumer data and technology disruptions will drive retail and FMCG sectors towards a new phase of growth where consumer experience will be the focal concern for all retailers and brands.

"Consumer retail forms an integral part of the industry with current estimated size of more than Rs 45 trillion. It is further expected to witness a CAGR of over 10 per cent in 2016-21 to reach a size of Rs 85 trillion by 2021," said Deloitte Touche Tohmatsu India Partner Rajat Wahi.

The report predicted that Internet will play a prime role in driving the growth for consumer business sectors and consumer data and insights will be at the forefront of defining the trends.

"The data generated by shoppers and consumer behaviour would be leveraged to overhaul the consumer retail journey, using means such as Internet of Things (IoT) and predictive analysis," it said.

Similarly, increasing use of smartphones, apps, web, social media etc will lead to growth of omni-channel retail by amalgamation of offline and online services, it said further.

According to the report, the spend on digital marketing by advertisers would also double in the next 4 years to 24 per cent of total expenses.

Moneycontrol |

Food processing can reduce crop wastage: Harsimrat Kaur Badal

The country's rapidly growing food processing sector can reduce crops wastage and help farmers to get right price for their produce, Union minister Harsimrat Kaur Badal said today.

Besides, this sector provides immense business opportunities to the countries that are looking to invest in India, the food processing minister said.

Our aim is to save our crops from wastage. In case of over-production of crops, sometimes farmers are compelled to throw it if better prices are not offered. During over- production they can process it and keep it or come out with a product of their own. For example, they can process tomatoes and pack it and sell later on, she told reporters on the sidelines of FICCI event here.

Similarly, onion can be processed and packed and sold later on. In this way, our crops can be saved from getting wasted and farmers will get better prices for their produce, she added.

The minister further said this is also good from consumers point of view as processing of crops can check the price rise.

The sector provides immense opportunities and investors from all over the world are welcome to invest in the country, Badal said.

To promote this industry the prime minister had approved Rs 6,000 crore central scheme 'SAMPADA'. Under the scheme, she said, the money will be used to create infrastructure which will help in generating an investment of Rs 31,400 crore and is expected to benefit 20 lakh farmers and create about 5 lakh direct and indirect employment.

"We are sanctioning funds so that if a farmer wants to set up a cold storage or process crop...the person can do so. This way, he can get himself linked with market," she said.

"We are the fastest growing economy, so no country can ignore us. The economy is growing rapidly anyone related with retail industry is welcome to invest in the sector," Badal said.

Moneycontrol |

Indian retail may grow to Rs 85 lakh crore by 2021: Report

Indian retail industry, growing at 10 percent, may almost double to Rs 85 trillion (lakh crore) by 2021 steered by consumer data and technology disruptions, says a joint report by FICCI and Deloitte.

According to the report, consumer data and technology disruptions will drive retail and FMCG sectors towards a new phase of growth where consumer experience will be the focal concern for all retailers and brands.

"Consumer retail forms an integral part of the industry with current estimated size of more than Rs 45 trillion. It is further expected to witness a CAGR of over 10 percent in 2016-21 to reach a size of Rs 85 trillion by 2021," said Deloitte Touche Tohmatsu India Partner Rajat Wahi.

The report predicted that Internet will play a prime role in driving the growth for consumer business sectors and consumer data and insights will be at the forefront of defining the trends.

"The data generated by shoppers and consumer behaviour would be leveraged to overhaul the consumer retail journey, using means such as Internet of Things (IoT) and predictive analysis," it said.

Similarly, increasing use of smartphones, apps, web, social media etc will lead to growth of omni-channel retail by amalgamation of offline and online services, it said further.

According to the report, the spend on digital marketing by advertisers would also double in the next 4 years to 24 percent of total expenses.

India Today |

Food processing can reduce crop wastage: Harsimrat

The countrys rapidly growing food processing sector can reduce crops wastage and help farmers to get right price for their produce, Union minister Harsimrat Kaur Badal said today.

Besides, this sector provides immense business opportunities to the countries that are looking to invest in India, the food processing minister said.

Our aim is to save our crops from wastage. In case of over-production of crops, sometimes farmers are compelled to throw it if better prices are not offered. During over- production they can process it and keep it or come out with a product of their own. For example, they can process tomatoes and pack it and sell later on, she told reporters on the sidelines of FICCI event here.

Similarly, onion can be processed and packed and sold later on. In this way, our crops can be saved from getting wasted and farmers will get better prices for their produce, she added.

The minister further said this is also good from consumers point of view as processing of crops can check the price rise.

The sector provides immense opportunities and investors from all over the world are welcome to invest in the country, Badal said.

To promote this industry the prime minister had approved Rs 6,000 crore central scheme SAMPADA. Under the scheme, she said, the money will be used to create infrastructure which will help in generating an investment of Rs 31,400 crore and is expected to benefit 20 lakh farmers and create about 5 lakh direct and indirect employment.

"We are sanctioning funds so that if a farmer wants to set up a cold storage or process crop...the person can do so. This way, he can get himself linked with market," she said.
"We are the fastest growing economy, so no country can ignore us. The economy is growing rapidly anyone related with retail industry is welcome to invest in the sector," Badal said.

India Today |

Indian retail may grow to Rs 85 lakh crore by 2021: Report

Indian retail industry, growing at 10 per cent, may almost double to Rs 85 trillion (lakh crore) by 2021 steered by consumer data and technology disruptions, says a joint report by FICCI and Deloitte.

According to the report, consumer data and technology disruptions will drive retail and FMCG sectors towards a new phase of growth where consumer experience will be the focal concern for all retailers and brands.

"Consumer retail forms an integral part of the industry with current estimated size of more than Rs 45 trillion. It is further expected to witness a CAGR of over 10 per cent in 2016-21 to reach a size of Rs 85 trillion by 2021," said Deloitte Touche Tohmatsu India Partner Rajat Wahi.

The report predicted that Internet will play a prime role in driving the growth for consumer business sectors and consumer data and insights will be at the forefront of defining the trends.

"The data generated by shoppers and consumer behaviour would be leveraged to overhaul the consumer retail journey, using means such as Internet of Things (IoT) and predictive analysis," it said.

Similarly, increasing use of smartphones, apps, web, social media etc will lead to growth of omni-channel retail by amalgamation of offline and online services, it said further.

According to the report, the spend on digital marketing by advertisers would also double in the next 4 years to 24 per cent of total expenses.

The Hindu Business Line |

Flipkart Global to enable sellers to export worldwide

E-commerce marketplace Flipkart on Tuesday announced the rollout of ‘Flipkart Global’, a programme that will provide its 100,000-plus sellers with an opportunity to export their products to buyers across 190-plus countries.

The programme, which leverages the e-commerce export capability of eBay India, ties in with the ‘Month of Partners’, part of Flipkart’s Big 10 celebrations dedicated to recognise and thank its partners and sellers for their support.

The programme will enable sellers from India to access over 171 million active customers of eBay in markets including the US, the UK, Germany, Canada and Australia.

As a part of the launch, all existing 25,000 retail export sellers on eBay India will migrate to Flipkart Global and start listing their products through the platform. Over the next 20 days, Flipkart will undertake a nationwide seller outreach programme to educate sellers, onboard them and help them take advantage of the programme.

“India has immense export potential and there are many SMEs who have unique products but don’t know how to make them available to global buyers. With the launch of Flipkart Global, we’re removing traditional growth barriers and giving them a platform to reach out internationally and expand sales,” said Anil Goteti, Head of Marketplace at Flipkart and Head of eBay India.

The retail e-commerce export market for India is estimated to be around $2 billion by 2020, according to an IIFT-FICCI study .

Flipkart Global will leverage the retail e-commerce export capabilities of the recently-merged eBay India business for sellers to list their inventory across 35-plus global eBay platforms. The firm will also provide necessary support in terms of shipping solutions, remittances, market trends and so on to its sellers.

Financial Express |

Ensuring a seamless shopping experience

India’s retail space is expected to touch $1 trillion mark by 2020, making it among the fastest growing markets in the world. This combined with the fact that India will have more internet users than the entire population of all G7 countries put together is a clear indication that technology will play a key role in the emergence of retail in the country.

For a country experiencing such transformation, the effective use of technology and data has become a disruptor for businesses and this very trend is set to be a game changer for the retail industry. A recent study by FICCI, in association with PwC, states that retailers must use analytics to generate in-depth insights across the value chain of their operations. Here’s how retailers can leverage advanced technology and data analytics to translate their existing business information into profits:

Empower non-analysts (all employees) with data.

Traditionally, data was considered an exclusive domain of the technology experts and IT specialists. This system of data processing and analysis is now questionable as customers are indecisive and their tastes and preferences are evolving real-time. Instead of waiting for a group of experts to churn out useful information from data, retailers should equip their rank and file employees with the skills and knowledge to do so quickly. With the self-service boom, non-analysts can become data experts by leveraging advanced analytics and making use of easy-to-use, interactive visualisations to gain a better understanding of their customers.

The resulting insights can then be useful for retailers to allocate their resources efficiently during peak periods, detect outliers to implement the latest promotions, and even make decisions to achieve the most efficient store layout.

Marico, one of India’s leading consumer products and services companies, is a recent example of the success achieved by empowering non-analysts employees with data; the results were significant as they benefitted from the reduction in inventory days with in-built turnover ratios leading to a better throughput. Business analytics, digital and automation has helped them to transform core operations, improve consumer insights and innovation processes as well take better decisions.

Invest in smart retail

Shopping malls that are future-ready to meet the savvy consumer are the new shopper’s paradises. The retail industry must improve their use of data and technology to keep up with unpredictable trends. With Internet of Things (IoT) devices set to triple by 2020, connectivity has now become a great expectation of consumers. Beacons, Wi-Fi-based sensors, radio frequency identification (RFID) tags, and even display screens can be used to track shopper and product movements as well as collect behaviour insights and data from product sales. In fact, products, merchandising displays, and even foot traffic pathways now have sophisticated sensors that collect and relay information for analysis.

Deliver a seamless shopping experience

There is no doubt that today’s consumers are more educated and digitally savvy. They scroll through Facebook or Instagram and see something they like, Google search for more information, and read forum reviews before making the decision to purchase. From choosing between various channels to being channel agnostic, the Indian consumer has come a long way and is now fast moving towards the omni channel way of life, according to PwC’s Annual Retail Survey 2016. So much so that Indian consumers no longer view price as the ultimate driving factor behind online shopping, but as a factor that is just a part of the larger value story. According to the PwC survey, with 65% of consumers opting for it, convenience now plays a major role in determining the value of online shopping, compared to 31% of consumers who said that it was the price that lured them.

Shoppers are looking for convenience, flexibility, and speed. As such, omni-channel is the way forward to elevate the overall customer experience. It is essential now to integrate omni-channel data to gain a holistic view of consumers and to understand and deliver on what they want. Successful retailers must be able to see and understand commerce-channel data, supply-chain data, and customer data all at once.

Moreover, timing is key—retailers should quickly extract data on a customer’s journey, with agile tools that can effectively visualise data, and push out relevant and personalised promotions for their consumers.

A seamless shopping experience is one that starts online and continues consistently offline, creating an intimate relationship and personalised in-store experience for shoppers; one that will make retail irreplaceable.

Business Standard |

Direct selling offering women self-employment opportunities

FICCI and KPMG have released a report titled,“The Contribution of Direct Selling to Building India” for 2016. It looks at how the direct selling industry has positively contributed to several flagship schemes launched by the government of India in the past two years. For example, the Skill India scheme seeks to provide the institutional capacity to train a minimum of 400 million people by 2022. The direct selling industry annually trains over five million people in marketing and communication skills, personality development and leadership skills. As part of Make in India many direct selling companies now make in India. Some rely on micro, small and medium enterprises (MSMEs) for manufacturing their products, investing in and providing the right equipment and machines to the MSMEs for production. Further, due to the dominance of women-centric products offered under direct selling, the industry provides self-employment opportunities to a large number of women. In 2015 alone, it has provided self-employment to over three million female distributors. By providing income generation opportunities and trainings, direct selling promotes holistic development of women.


businessfortnight |

India's Direct Selling Industry Trains Over 5 Million People Annually and is a Core Component of the Government’s Flagship Campaigns - Make in India, Digital India, Skill India & Startup India

Mr. Amitabh Kant, Chief Executive Officer, NITI Aayog said that direct selling will have to be given a great thrust as it empowers women, MSMEs and promotes manufacturing in India, at FICCI DIRECT 2016, annual flagship event for DS industry.

Mr. Kant applauded the efforts of the Ministry of Consumer Affairs to come up with the guidelines to govern the direct selling industry and is hopeful for its implementation by various states. He added that an effective and time bound implementation of the guidelines would act as a growth stimulator for the budding DS industry.

He also urged the industry to embrace technology as the industry can deliver better and even faster once technology becomes its strength. He congratulated the direct selling industry for the efforts that they are putting in towards building the national economy and said that the sector is a major contributor towards the Indian growth story and promised to support the industry in addressing the hindrances and bottlenecks in due course of time. Also, he added that there is a huge opportunity that the industry raises in terms of pushing India towards the digital age.

Ms. Madhulika P Sukul, Additional Secretary, MoCA released FICCI‐KPMG Report‐ 2016 – ‘’The contribution of Direct Selling to Building India’’

During her keynote address Ms. Madhulika P Sukul, Additional Secretary, MoCA quoted that she delighted to see the contribution of the sector towards women empowerment and the figures of more than 60% women workforce associated with the sector has been astounding. Ms. Sukul urged the industry to join hands with MoCA and work towards the effective implementation of the guidelines for the sector that the ministry has come up with. The Additional Secretary promised that MoCA would continue to work towards the welfare of the consumers with active industry support and encouragement.

Further Mr. Anshu Budhraja, GM, Amway India Enterprises presented the industry perspective and said the sector has immense potential in terms of the workforce that it trains and the job opportunities it generates. Mr. Budhraja said that the industry needs to work as per the Gold Standards, of which self-governance is a core concept. He congratulated MoCA for coming out with the much awaited guidelines for the sector and said that the guidelines would help in adding further value to the growth path of the industry. Mr. Anshu Budhraja quoted “by 2025 the industry is expected to grow to ₹ 72000 crore from ₹ 7200 crore in 2016 providing 1.8 million self-employment opportunity.”

Mr. Praveen Khandelwal, General Secretary, CAIT, emphasised on the need of having a retail policy that will encompass the cross sectorial approach and would help in adding avenues of growth for the sector. He said that there is a need to convert the guidelines proposed for the DS sector into laws towards which the Government is working relentlessly. Also, Mr. Khandelwal quoted that the passing of Consumer Protection Bill in the parliament would add more flavours to the development of the sector by reducing the mischief and Ponzi operators. He also said that a board of internal trade that would look upon the matters associated with the internal trade and retail sector should be formulated with adequate representation from all the concerned stakeholders from the industry as well as the Government. Mr. Khandelwal quoted that retail, direct selling, e-commerce and SME’s are the four core pillars for the development of the national economy.

Further on the occasion, Dr. A Didar Singh, Secretary General, FICCI said “Indian Direct Selling Industry is an important component of the Indian economy and acknowledging this, we at FICCI through our focused task force on direct selling is working dedicatedly towards the growth of this industry and seeking regulatory clarity for this new industry. FICCI is working closely with the Central and State Governments on the same and today’s conference is a step in that direction. I would like to congratulate MoCA for implementing the much awaited guidelines to govern the sector. I am certain that the effective enactment of the same would facilitate the further growth of the sector and act as a growth catalyst.

Today, we have launched the FICCI‐KPMG report on the contribution of Direct Selling industry towards building the national economy and its contribution towards the flagship programs of the Indian Government. This would be a reservoir of information on how this industry is contributing towards the development of various facets of the Indian economy.’’

Dr. Singh said that Industry 4.0, or Industrie 4.0, is the current trend of automation and data exchange in manufacturing technologies. It includes cyber-physical systems, the Internet of things and cloud computing. Industry 4.0 creates what has been called a “smart factory” and urged the industry leaders to adhere to same. Dr. Singh also added that the bussing direct selling industry is exceptionally gender friendly and has been a crucial part of women empowerment.

Direct selling, one of the oldest and traditional forms of selling, is today a successful industry operating in over 100 countries, with a market size of USD 180 billion. In India, the market was estimated at INR 75 billion (2013‐14), and forms around 0.4 percent of the total retail sales in the country. To showcase the potential and highlight the opportunities and challenges faced by the DS industry, FICCI organizes its annual event on Direct Selling ‘DIRECT’ every year. Inter‐Ministerial committee (IMC) on Direct Selling IMC formed under the aegis of MoCA has been working relentlessly towards enabling the growth of the sector through several policy reforms and advocacies. FICCI is fortunate to be the knowledge partner for the IMC for developing regulatory structure for this industry.

The event witnessed intense panel discussions on the topics “Way Forward Post Direct Selling Guidelines’’ and “Direct Selling Contribution in Skilling, Women Entrepreneurship & As Food Distributors’’ which comprised of representation from wide array of concerned stakeholders including the Government and the industry.

The panels suggested an effective implementation of the guidelines by the states in a time bound manner would yield wonders for the sector and would be an asset to it’s growth trajectory. Also, the sessions highlighted how the direct selling has evolved as a core pillar of the Skill India campaign and trains significant amount of workforce and makes them job ready. Also, the contribution of the DS sector towards the empowerment of women has been significant and the phenomenal number of 62% women workforce involved in the sector is remarkable.

In continuation with Direct 2015, this year’s summit has scaled up to new heights. It is unprecedented to have such a cohesive voice of all regional, sectoral and National associations working for this sector to gather at one platform. The confidence is displayed in the sheer footfall of more than 500 delegates at this year’s conference.

This year’s KPMG report to be released at Direct 2016 on Nov 30th, takes a look at how the Direct Selling industry has positively contributed to several flagship schemes launched by the Government of India in the past 2 years, namely:

Skill India: The Skill India scheme seeks to provide the institutional capacity to train a minimum of 400 million people by 2022. The Direct Selling industry annually trains over 5 million people in marketing and communication skills, personality development and leadership skills.

Make in India: Many Direct Selling companies now make in India. Some rely on MSMEs for manufacturing their products, investing in & providing the right equipment and machines to the MSMEs for production. Driven by these initiatives, several MSMEs have now developed capabilities to cater to the needs of other MNCs and have commenced supplying to them, in the process promoting the Make in India initiative

Women Empowerment: Due to the dominance of women centric products offered under Direct Selling, the industry provides self-employment opportunities to a large number of women. In 2015 alone it has provided self-employment to over 3 million female distributors. By providing income generation opportunities and trainings, Direct Selling promotes holistic development of women.

Digital India: The Direct Selling industry is adopting measures in the digital sphere that not only benefit the Direct Selling entities, but also ensure ease of doing business for its distributors and improved experiences for its end consumers. Mobile applications and websites have been launched by Direct Selling companies for its distributors to order products, monitor payments and access training modules.

Startup India: Direct Selling entities, are now catering to global FMCG clients. Direct Selling has also promoted startups in avenues such as transportation and logistics, trainings, app development, etc.

According to the report, the industry has recorded high double digit growth of about 16 per cent over the past four to five years. The market has grown to become a key channel for distribution of goods and services in the country, especially for health and wellness products, cosmetics, consumer durables, water purifiers and vacuum cleaners.

About FICCI

Established in 1927, FICCI is the largest and oldest apex business organisation in India. Its history is closely interwoven with India’s struggle for independence, its industrialization, and its emergence as one of the most rapidly growing global economies. FICCI has contributed to this historical process by encouraging debate, articulating the private sector’s views and influencing policy.

A non-government, not-for-profit organisation, FICCI is the voice of India’s business and industry. FICCI draws its membership from the corporate sector, both private and public, including SMEs and MNCs; FICCI enjoys an indirect membership of over 2,50,000 companies from various regional chambers of commerce.

FICCI provides a platform for sector specific consensus building and networking and as the first port of call for Indian industry and the international business community.

Our Vision: To be the thought leader for industry, its voice for policy change and its guardian for effective implementation.

Our Mission: To carry forward our initiatives in support of rapid, inclusive and sustainable growth that encompass health, education, livelihood, governance and skill development.

To enhance efficiency and global competitiveness of Indian industry and to expand business opportunities both in domestic and foreign markets through a range of specialised services and global linkages.

Kashmir Times |

Direct selling to be given great thrust: CEO NITI Aayog

Chief Executive Officer, NITI Aayog Amitabh Kant said that direct selling will have to be given a great thrust as it empowers women, MSMEs and promotes manufacturing in India, at FICCI DIRECT 2016, annual flagship event for DS industry.

Kant applauded the efforts of the Ministry of Consumer Affairs to come up with the guidelines to govern the direct selling industry and is hopeful for its implementation by various states. He added that an effective and time bound implementation of the guidelines would act as a growth stimulator for the budding DS industry.

He also urged the industry to embrace technology as the industry can deliver better and even faster once technology becomes its strength. He congratulated the direct selling industry for the efforts that they are putting in towards building the national economy and said that the sector is a major contributor towards the Indian growth story and promised to support the industry in addressing the hindrances and bottlenecks in due course of time. Also, he added that there is a huge opportunity that the industry raise in terms of pushing India towards the digital age.

Madhulika P Sukul, Additional Secretary, MoCA released FICCI‐KPMG Report‐ 2016 – ‘’The contribution of Direct Selling to Building India’’

During her keynote address Madhulika P Sukul, Additional Secretary, MoCA quoted that she delighted to see the contribution of the sector towards women empowerment and the figures of more than 60% women workforce associated with the sector has been astounding. Sukul urged the industry to join hands with MoCA and work towards the effective implementation of the guidelines for the sector that the ministry has come up with. The Additional Secretary promised that MoCA would continue to work towards the welfare of the consumers with active industry support and encouragement.

Further Anshu Budhraja, GM, Amway India Enterprises presented the industry perspective and said the sector has immense potential in terms of the workforce that it trains and the job opportunities it generates. Budhraja said that the industry needs to work as per the Gold Standards, of which self-governance is a core concept. He congratulated MoCA for coming out with the much awaited guidelines for the sector and said that the guidelines would help in adding further value to the growth path of the industry. Anshu Budhraja quoted “by 2025 the industry is expected to grow to ₹ 72000 crore from ₹ 7200 crore in 2016 providing 1.8 million self-employment opportunity.”

Praveen Khandelwal, General Secretary, CAIT, emphasised on the need of having a retail policy that will encompass the cross sectorial approach and would help in adding avenues of growth for the sector. He said that there is a need to convert the guidelines proposed for the DS sector into laws towards which the Government is working relentlessly.

Further on the occasion, Dr. A Didar Singh, Secretary General, FICCI said “Indian Direct Selling Industry is an important component of the Indian economy and acknowledging this, we at FICCI through our focused task force on direct selling is working dedicatedly towards the growth of this industry and seeking regulatory clarity for this new industry.

The event witnessed intense panel discussions on the topics ‘’Way Forward Post Direct Selling Guidelines’’ and ‘’Direct Selling Contribution in Skilling, Women Entrepreneurship & As Food Distributors’’ which comprised of representation from wide array of concerned stakeholders including the Government and the industry.

Asian Age |

FSSAI to review food biz rules

Food regulator FSSAI on Friday said it will simplify and streamline the regulations related to the food service industry for effective compliance and look into concerns over multiple agencies governing the sector.

Addressing a FICCI's conference on food service retail, the Food Safety and Standards Authority of India (FSSAI) CEO Pawan Agarwal said food business operators will have to appoint a food safety supervisor to ensure that consumers get safe and wholesome food. "Industry is worried about multiplicity of agencies regulating the food business. We do appreciate your concern," Agarwal said at a FICCI conference.

"We are reviewing the rules and regulations framed under the Food Safety and Standards Act for food services industry. This review is for simplifying it to ensure effective compliance," he said.

Mr. Agarwal stressed on the need for streamlining of interface of government agencies with the food service industry and said the FSSAI was working with other agencies in this regard.

Focus News |

Consumer Protection Bill, 2015, may be tabled in ongoing Session of Parliament

The Consumer Protection Bill, 2015, which will replace the Consumer Protection Act, 1986, will enforce consumer rights and provide a mechanism for redressal of complaints regarding defects in goods and deficiency in services. It is hoped that the Bill will be tabled in the ongoing winter session of Parliament, said Mr. Hem Pande, Secretary, Ministry of Consumer Affairs, Food and Public Distribution (MoCA) at ‘Foodzania’, a food service retail conclave organized by FICCI. In his Special Address, Mr. Pande said that food service retail faces challenges such as inconsistencies in the Centre and State policies, unavailability of skilled labour force, unguarded supply chain, escalating food prices and lack of product development and innovation. The government was aware of these issues and working towards bringing about legislative and fiscal reforms to deliver quality food to consumers and uniform standards for food retailers. The Secretary said that the food service industry in India needs to match global standards and this can be achieved with technological advancements. He added that the consumers were moving towards evolved and new age retailers but the traditional retailers remained attractive to consumers.

Mr. Pande said that the government was creating a mechanism to safeguard the interest of the consumers while providing a conducive environment for the growth of the industry. He added that the sector would only grow and thrive when the stakeholders will come together to address the issues. Mr. Pawan Agarwal, CEO, FSSAI, said that there was a need for streamlining the interface between the government agencies and food service sector stakeholders and multiplicity of agencies was leading to ambiguity. FSSAI landscape was undergoing a change to make it easier for businesses to operate with effective compliance. Mr. Agarwal said that FSSAI was running a pilot project in Goa and providing in-house training to the enforcement officials to promote the culture of safe and nutritious food to all. Also, a Food Safety Display Board had been launched to change the overall consumer perceptibility and engaging the consumers directly. He added that various apps and helpline numbers have been introduced so that consumers can reach out to FSSAI. Mr. Piyush Patodia, Chairman, FICCI Task Force on Food Services Retail, Managing Director – Firestorm, said that Foodzania is the initiative by FICCI Food Service Retail Task Force which was formed to address the issues faced by the stakeholders in the sector. Foodzania is a flagship event of FICCI which provides a platform to the stakeholders including food service entrepreneurs, restaurateurs, hoteliers, service providers, vendors, and government to address regulatory issues. The conclave will address regulatory issues and endeavors to create best of the content and share their business journey to help the new-age entrepreneurs and food service retail professionals to march ahead. On the occasion, Mr. Pande with other dignitaries launched the FICCI-KPMG report ‘India’s food service industry: Growth recipe’, which highlights the overall potential of the food service in India and captures the emerging trends in the industry. Further, it delves into the growth strategies by focusing on the policy and regulatory aspects, and enlightens the readers about the leading practices followed in major developed economies around the world. It also throws light upon the ease of doing business scenario in the industry and provides key focal development areas to address the skill gap challenge. The report recommends key alterations required to stimulate the growth in the food service industry, helping the industry realize its true potential. A concerted and collaborative effort is made to suggest the next steps to address various issues faced by the industry. Mr. Rajat Wahi, Partner and Head of Consumer Markets, KPMG in India, said, “For the food service industry to realize its growth potential in entirety, there is a need for various stakeholders of the industry to work in a cohesive manner, for removing the bottlenecks faced by the industry. The report provides an extensive view of the regulatory and other challenges faced by the food service industry and prioritizes action items to counter those challenges, to make the industry globally competitive.”

The Economic Times |

Direct sellers like Amway, Tupperware mull steps to check online sales sans consent

Direct sellers such as Amway, Tupperware and Network Communications, are mulling steps to prevent the selling of their products on online marketplaces without their consent in the wake of new guidelines issued by the government.

India Direct Selling Association (IDSA) is in discussions with its members for the industry to comply with the government regulations.

"We are concerned that online sellers have been selling Tupperware products. We do not sell to online sellers as for us offering the opportunity of economic empowerment to our Sales Force is very important," Tupperware India MD Shilpa Ajwani told PTI.

She further said: "We have in the past written to online sellers to refrain from offering our products on their e-commerce sites. We are assessing next steps in accordance with the Direct Selling guidelines".

US-based Amway said it is engaging with key stakeholders to understand the key aspects of the guidelines and develop strategies to harness the industry's potential.

"The new guidelines have put some important points for consideration on third-party online marketplaces. We are supportive of these efforts and believe they will strengthen consumer protection," said Amway India CEO Anshu Budhraja.

On September 12, the government issued guidelines to regulate direct selling and multi-level marketing businesses. Under the norms, no person can sell products of a direct selling entity on an e-commerce platform/marketplace without the prior written consent of that direct selling entity.

"IDSA is consulting with all the member companies to find the ways and devise the strategy to control and ensure compliance of this condition with due consideration to the interest of the consumers and direct sellers," IDSA Chairman Jitendra Jagota said.

Another direct seller Network Communications said there were no issues as its products were sold by own distributors.

"We will find out if these are being sold by our authorised distributors. If yes then we don't have a problem; if not we will approach the regulatory authorities to take due steps," said Network Communications Chairman & MD Sujit Jain.

He further said: "We will also make sure distributor is not selling it bellow certain price point decided by the company."

According to Budhraja: "Any product sold via third-party online channels create an unnecessary risk for the consumer. People purchasing products through these channels run the risk of receiving products that could be, among other things, out-of-date, spoiled, altered, or even an imitation".

He further added that its distributors Amway Business Owners (ABOs) are only authorised sellers of Amway products.

"All of Amway's products sold by ABOs are backed by a refund policy. We don't offer any refund on a product sold through a third-party online platform," he said.

According to a report by industry chamber FICCI, the direct selling industry in India is estimated to be around Rs 7,500 crore.

It has potential to attain a market size of Rs 15-20 billion by 2025 on account of increasing income of middle class households, it added.

live mint |

Direct sellers plan action to stop online sales without their consent

Direct sellers such as Amway India Enterprises Ltd, Tupperware India Pvt. Ltd and Network Communications are planning to take steps to prevent their products from being sold online without their consent in the wake of new guidelines issued by the government.

The India Direct Selling Association (IDSA) is in discussions with its members for the industry to comply with the government regulations.

“We are concerned that online sellers have been selling Tupperware products. We do not sell to online sellers as for us offering the opportunity of economic empowerment to our sales force is very important,” Tupperware India managing director Shilpa Ajwani told PTI.

“We have in the past written to online sellers to refrain from offering our products on their e-commerce sites. We are assessing next steps in accordance with the direct selling guidelines,” she said.

Amway said it is engaging with stakeholders to understand the key aspects of the guidelines and develop strategies to harness the industry’s potential. “The new guidelines have put some important points for consideration on third-party online marketplaces. We are supportive of these efforts and believe they will strengthen consumer protection,” Amway India chief executive Anshu Budhraja said.

On 12 September, the government issued guidelines to regulate direct selling and multi-level marketing businesses. Under the norms, no person can sell products of a direct selling entity on an e-commerce platform/marketplace without the prior written consent of that direct selling entity.

“IDSA is consulting with all the member companies to find the ways and devise the strategy to control and ensure compliance of this condition with due consideration to the interest of the consumers and direct sellers,” IDSA chairman Jitendra Jagota said.

Another direct seller, Network Communications, said there were no issues as its products were sold by its own distributors. “We will find out if these are being sold by our authorized distributors. If yes then we don’t have a problem; if not we will approach the regulatory authorities to take due steps,” said Network Communications chairman and managing director Sujit Jain.

“We will also make sure distributor is not selling it bellow certain price point decided by the company,” Jain said.

According to Budhraja, any product sold via third-party online channels create an unnecessary risk for the consumer.

“People purchasing products through these channels run the risk of receiving products that could be, among other things, out-of-date, spoiled, altered, or even an imitation.” He said its distributors, Amway Business Owners (ABOs), are the only authorized sellers of Amway products.

“All of Amway’s products sold by ABOs are backed by a refund policy. We don’t offer any refund on a product sold through a third-party online platform,” he said.

According to a report by industry body FICCI, the direct selling industry in India is estimated to be around Rs 7,500 crore. It has potential to attain a market size of Rs 15-20 billion by 2025 on account of increasing income of middle class households, it added.

Business Standard |

How Big Bazaar lost its way online

Six months ago, Future Group Chief Executive Kishore Biyani was in a different frame of mind when it came to online ventures. The 55-year-old businessman, best-known for kicking off India’s modern retail revolution a decade ago, had just acquired e-tailer Fabfurnish and was putting his blueprint in place on how he proposed to move forward. His plan, he said, was to merge his offline home furnishings business with the newly-acquired venture.

For a man who’s been a fierce critic of e-commerce in India, the acquisition of Fabfurnish, his first in the online space, was billed by many as his acceptance, finally, of a trend that is rapidly gaining ground. So what has prompted Biyani to go back to his old habit of criticising online ventures? His frustration became apparent recently when he said he was planning to shut Big Bazaar Direct, a three-year-old assisted e-commerce venture.

Assisted e-commerce means shopping with the help of franchisees who take orders from consumers on a tablet for products displayed in a catalogue. Biyani had started this venture in Nagpur, subsequently expanding to smaller towns and cities, where Big Bazaar’s physical stores were not present. Citing unviability, however, he recently said that offline retail was far more profitable than the online business.

But experts say the real reason for failure of ventures such as Big Bazaar Direct is the lack of a clear differentiator in a crowded market. “There are already quite a few players operating in the e-commerce space. Some of them, such as Snapdeal, Flipkart and Amazon, are strong players which are capable of attracting a large number of consumers. The question is: How do you differentiate yourself from this lot? What is the unique selling proposition you bring to the table?” says Harish HV, partner (India leadership team), Grant Thornton India.

Searching for buyers online

While Big Bazaar Direct clearly appeared to be struggling on that front, it is not the only one grappling with this issue. Most domestic big-box retailers, in fact, struggle to migrate consumers online, since the offline retail operations of the firm more often than not remain firmly entrenched in the minds of people. They are quite simply unable to make the switch in the absence of a differentiator.

As Arvind Singhal, chairman, Technopak, says, “A customer walking into a store will not think of going online. He will more likely shop there (in the store). And the one shopping online will not think of going offline. He is there (online) because the e-channel is offering him what he wants: convenience, right assortment of products, quick delivery and so on.”

Which is why identifying the right categories where an online operation can click is imperative, experts say. While Big Bazaar Direct does have quite a few categories that have migrated online - mobile phones, electronic goods, fashion, toys and so on - competition for the consumer’s wallet share within these segments is high.

Biyani demonstrated wisdom by keeping grocery out of Big Bazaar Direct, owing to the quick turnaround time that e-groceries typically demand. But the decision impeded growth, say experts.

Offline Big Bazaar stores are known largely for their value-for-money grocery operations, so consumers choosing to buy online typically looked for those products on Big Bazaar Direct and were disappointed at not finding them, resulting in poor sales.

Add to that the grim picture that e-groceries present as a category. According to a recent report on consumer trends by FICCI and PwC, grocery was the third category after homeware and household appliances where consumers did not buy online at all. Of the people surveyed in the report, 23 per cent said they did not buy groceries online, marginally behind homeware (26 per cent) and household appliances (25 per cent).

The cost factor

There are challenges on the cost front as well. Spending on discounting, brand-building and delivery - which Biyani describes as customer acquisition and fulfilment cost - remains high in India’s $10-11 billion (nearly Rs 70,000 crore) e-commerce market.

While Biyani pegged this expense at 50 per cent of the total expenditure of doing business online, experts say it is much higher for others and the cost depends on a number of factors, including the speed of delivery.

In fact, among the reasons for the e-commerce sector’s mounting losses - nearly Rs 8,000 crore (Rs 80 billion) in 2014-15; four times that of the previous year (2015-16 numbers have not been disclosed yet) - are deep discounts and companies increasingly taking stock of delivery themselves by setting up distribution centres offline.

While the goods & services tax, cleared by Parliament last month, will rationalise warehousing expenditure of e-commerce players to some extent, other costs such as advertising and brand-building will still remain high, say experts.

A mid-year advertising forecast by media agency Carat, released last week, reiterates this point. The forecast pegs India’s advertising growth for 2016 at 12 per cent, led by categories such as e-commerce, among others. Carat had made a similar projection earlier this year, underlining the importance of e-commerce to domestic advertising growth.

Business Standard |

India Inc hails move on direct selling

The Centre's announcement of "model guidelines" for direct selling, which is expected to boost entrepreneurship and spur growth in the country, has been hailed by India Inc.

India Inc. termed the move, announced on Monday, as progressive and said it would boost the sector.

It is expected to affect the top global direct selling companies operating in India, like Hindustan Unilever, Amway, Oriflame, Tupperware, HLM Retail India, RMP Infotech and Dewsoft Overseas.

Union Food and Consumer Affairs Minister Ram Vilas Paswan told reporters on Monday that the state governments and union territories should take necessary action to implement the guidelines on direct selling.

Under the guidelines, state governments are to set up a mechanism to monitor and supervise the activities of Direct Sellers and Direct Selling Entity regarding compliance of the guidelines for Direct Selling.

Industry leaders welcoming the move said "the next important step" is to ensure that the states adopt these guidelines quickly.

According to the guidelines, any direct selling entity conducting sales activities shall submit an undertaking to the Department of Consumer Affairs within 90 days, stating that it is in compliance with these guidelines and also provide details of its incorporation.

By definition, direct selling includes demonstration and sale of products and services to consumers, usually in their homes or at their jobs.

"FICCI congratulates the government for releasing the much awaited guidelines. It is a very progressive move by the government which will give a boost to Rs 72 billion industry and will help in motivating the stakeholders associated with the sector," A. Didar Singh, Secretary General, FICCI.

Jitendra Jagota, Chairman, Indian Direct Selling Association said the guidelines will help in making a distinction between legitimate Direct Selling and fraudulent schemes, operating under the guise of direct selling.

"Indian Direct Selling Association welcomes the guidelines on Direct Selling with open arms. This will be very encouraging for the development of the industry. We wish to thank the government, especially, the Ministry of Consumer Affairs for coming out with the guidelines for the Direct Selling Industry," Jagota said.

"The guidelines on Direct Selling issued by the government represent an important step which will both safeguard the interests of consumers, as well as identify and help protect ethical direct selling companies," said Anshu Budhraja, CEO, Amway India.

"We welcome this action by the government, as the direct selling industry, along with FICCI, was pursing these guidelines proactively," he said.

Budhraja said the guidelines reinforce the company's faith in India "where we have invested more than Rs 600 crore to set-up a world class manufacturing facility employing, directly and indirectly, close to 1,000 people."

"The next important step is to ensure that the states adopt these guidelines quickly as that is where the implementation will happen," he said.

By definition, direct selling includes demonstration and sale of products and services to consumers, usually in their homes or at their jobs.

Officials said that in the era of internet and e-commerce, direct selling would mean sales made through e-contact arrangements as well as internet sales.

Amit Chadha, secretary general of Indian Direct Selling Association, said: "It is heartening to see the government making efforts to provide regulatory backing to Direct Selling Industry. These Guidelines also take into account the consumer protection and safety, something that has been a prime concern for the Direct Selling Industry also."

He said: "In the absence of proper policy or guidelines, numerous fraudulent players have been taking advantage of the situation."

The conditions for conduct of direct selling business mandates that companies should maintain "proper and updated website" with all relevant details of the entity, contact information, its management, products, product quality certificate, price, complete income plan and complaint redressal mechanism for direct sellers and consumers.

"The website should have space for registering consumer complaints and should ensure that grievances are addressed within 45 days of making such complaints," an official source said.

Business Standard |

New guidelines will end identity crisis of direct selling industry: FDSA

Applauding the Consumer Affairs Ministry for issuing new guidelines to companies involved in direct selling, the Federation of Direct Selling Association (FDSA) has described this development as "the end of an identity crisis" for the industry.

It said that these guidelines will help weed out fraudulent players, allow serious companies to grow and ensure protection of consumers.

The government has issued these guidelines to regulate the functioning of direct selling companies such as Amway, Oriflame, QNET, Avon and scores of Indian companies etc.

According to reports, the direct selling industry is presently facing turbulent times and the morale of distributors is said to be low due to the prevailing ambiguity over the industry's legal status. With the issuance of model guidelines, the government has clarified the industry's legal stand and removed all prevailing confusion.

A P Reddy, President, FDSA, which represents over six crore distributors across the country, expressed his happiness over the creation of a mechanism to monitor and supervise the activities of direct sellers. He thanked the union government for taking the initiative to issue the model guidelines.

The FDSA President, who is also among the stakeholders involved in consultations held with Consumer Affairs Ministry, described the new guidelines as a milestone that would create a win-win situation to both consumers and companies. He appreciated the government for providing regulatory clarifications.

Reddy reiterated the support of the FDSA to the government in all matters pertaining to the direct selling sector, which provides lakhs of direct sellers' opportunities of self employment.

"Since the last five years, the FDSA has put in tremendous efforts in attracting the government to address the various problems faced by the industry. In this process, we at FDSA, left no stone unturned, and as a result, model guidelines for direct selling industry have finally been announced. We thank the FICCI and other organisations who have helped us in this mission," he said.

The direct selling industry is a reflection of Prime Minister Narendra Modi initiated Digital India, Start-up India, Make-In India, Skill India and Women Empowerment.

The model guidelines will be a yard stick to identify genuine direct selling companies and help consumers to keep from illegal pyramid schemes.

DNA |

New direct selling guidelines with boost sector, check ponzi schemes: industry

The government has issued model guidelines for states to regulate direct selling and multi-level marketing businesses while prohibiting pyramid structures as well as money circulation schemes. The move is expected to spur growth for the sector and check Ponzi schemes, industry stateholders believe.

The 'Direct Selling Guidelines 2016' framework was released by the Food and Consumer Affairs Minister Ram Vilas Paswan and has been sent to the states and Union Territories for adoption.

In the guidelines, the government has clearly defined legitimate direct selling and differentiates it from pyramid and money circulation schemes to help investigating agencies identify fraudulent players. "Direct selling means marketing, distribution and sale of goods or providing of services as a part of network of direct selling other than under a pyramid scheme," the guidelines said. They have also defined Pyramid Scheme. Money Circulation Scheme has the same meaning as defined under Prize Chits and Money Circulation Schemes (Banning) Act, 1978.

The new guidelines "will help in protecting consumers and help them differentiate between genuine and fraudulent schemes, besides ensure growth for the sector," Indian Direct Selling Association (IDSA) said.

The association's Chairman Jitendra Jagota, said it "welcomes the new guidelines with open arms. This will be a very encouraging development of the industry. We wish to thank the government, especially the Ministry of Consumer Affairs, for coming out with these guidelines."

Direct seller Amway said, "The guidelines on direct selling, issued by the Ministry of Consumer Affairs, represent an important step which will both safeguard the interests of consumers, as well as identify and help protect ethical direct selling companies."

He also reiterated that the move will spur growth in the sector.

FICCI said that the new guidelines will ensure clarity in the sector. "FICCI congratulates the Ministry of Consumer Affairs, Food and Public Distribution for releasing the much awaited guidelines for the direct selling sector. It is a very progressive move by the government which will give a boost to Rs 72 billion industry and will help in motivating the stakeholders associated with the sector."

He added that the sector had the potential to reach Rs 645 billion by 2025, and these guidelines will bring more regulatory clarity.

"FICCI is positive that the state governments will implement these guidelines as the sector is a major contributor towards employment creation and tax revenue," he said.

The new guidelines
  • There are many conditions for companies entering the direct selling business, all of which need to be complied within 90 days.
  • Direct selling companies will be required to be a registered legal entity.
  • Direct selling firms cannot charge any entry fee from agents or compel them to buy back unsold stocks.
  • Forge agreements with direct sellers or agents, and give full refund or buy-back guarantee for goods and services sold to the sellers.
  • The guidelines also mandate direct sellers to constitute a grievance redressal committee to protect consumers right.
  • There is a remuneration system in place for the person engaged by direct selling firms on sharing of incentives, profit and commission
  • There is a provision for the appointment of a monitoring authority at both, the central and state level to deal with the issues related to direct selling.
  • The guidelines also prohibit direct selling entities from using misleading and deceptive or unfair recruitment practices.
  • A direct selling entity should not ask direct sellers to provide any benefit including entry fees and renewable fees or to purchase any sales demonstration equipment or material in order to participate in direct selling operations.
  • There are conditions for the contract between direct sellers and direct selling entity, saying that all such agreements should be in writing describing the material impact of the participation
  • The agreement should not compel or induce the direct seller to purchase goods or services in an amount that exceeds an amount that can be expected to be sold to consumers within a reasonable period of time.
  • The contract should provide direct sellers a "reasonable cooling-off period" in which they can cancel it and receive a refund for goods and services purchased.
The ministry had held round of discussions with all stakeholders to frame guidelines to make a clear distinction between genuine direct-selling companies and fraudulent ponzi schemes.

The Hindu Business Line |

From GST to G.I.S.T

India is the most exciting and dynamic consumer economy in the world today. It is distinctive, diverse, and growing faster than any other country. We have the world’s second largest population, and a middle class that exceeds 150 million people. More interestingly, our country has by far the largest population of young consumers in the world. With 440 million millennials, and 390 million GenZ teenagers and children, India’s consumer story will only get more compelling with every passing year.

Fuelling the dynamism of our consumer economy are also the progressive outlook and confident reforms which are being steered by the Union Government. No wonder Indian consumer confidence is the highest in the world today. As per the most recent Nielsen global survey, India’s consumer confidence index stands at 134, ahead of all other nations. If there is a jewel in the global consumer crown today, it is India.

Confident confident reforms

For infusing such confidence, I must give full credit to the Union Government for the many reforms it has pushed forward. We have witnessed, over the past year, GST, FDI reforms in e-commerce, policies to enhance the ease of doing business, and the novel idea of ‘Make in India’. While all these progressive reforms provide a fillip to growth, the Government also has, in partnership with the Reserve Bank of India, evolved clear inflation targets to be met. Lower inflation also feeds into higher consumer confidence.

The path to GST has been long, but we are finally getting there. With the recent passage of the GST Bill in Parliament, we now await the dawn of a GST-enabled India. GST is perhaps the most important tax reform we have seen in modern India. It will have wide-ranging impact, well beyond the domain of taxes, because it will herald a new way of doing business, lead to far more efficient and modern supply chains, and, in the long run, enhance our country’s cost competitiveness. For the common man, it will translate into greater choice, enhanced affordability, better quality, faster delivery and more job opportunities arising from investments by corporates. With such a broad impact on the consumer economy, GST also stands for a ‘great and significant transformation’.

GST to G.I.S.T.

Let me now turn to four key reforms related imperatives which I think will be critical to unleashing the full power of our consumer economy. These four imperatives are GST implementation, infrastructure development, simplicity of doing business and trends driving consumer behaviour, which we should support and leverage. In combination, let me call these four factors by their initials, GIST.

GST implementation

We are confident that GST will soon cross all its legislative milestones. But that’s only a start. The real key to success of this wide-ranging reform will be in its detail and implementation. Optimal GST levels for various categories, the formulation of rules and their execution across the country will be a litmus test for all stakeholders, particularly given the size, diversity and enormous retail base of India. We must bear in mind that this uniform tax system must, in one fell swoop, encompass a wide spectrum – large corporates to small industries, organised retail chains to the neighbourood kirana stores. While the GST rate needs to be revenue-neutral, it has to take into account the contingencies of each industry, and has to avoid fuelling inflation. Transitional issues need to be addressed in a fair and inclusive manner, so that the pain of the short term does not drown out the nirvana of the long-term.

Infrastructure development

Despite a growth-conducive environment, why are FMCG, retail and e-commerce sectors not able to realise their full potential today? One clear reason is lack of adequate infrastructure, which poses a major challenge, as this increases supply chain costs and the pain of doing business. For instance, lack of adequate warehousing facilities and poor road infrastructure are critical impediments to the growth of retailing in India. Similarly, at the crux of the digital revolution is our ability not just to stay connected online, but to do so at a fast speed, which facilitates digital transaction and engagement.

India ranks pretty poorly on internet speed, and many parts of rural India are yet receive broadband connectivity. While there are useful initiatives in place, such as the plan to connect more than two lakh gram panchayats through broadband infrastructure, the speed of these initiatives should match the pace of the digital economy.

Public-private partnerships can be explored to establish these digital highways of the country. Finally, some new infrastructure requirements have arisen from the growth of e-commerce: for instance, logistics and delivery infrastructure. These require focus and investments too. What is the roadmap to world-class infrastructure for consumer India ?

Ease of doing business

A progressive, “simple and easy” national-level retail policy will do wonders for retailing in India, particularly for physical retailing. As retailing is regulated by different operating and licensing norms in every state, and since as many as 51 clearances are required to set up a retail business, the time required to start operations can extend to anywhere between six months and a year.

The retail sector will also benefit greatly from simplification of these norms. It will also benefit from a consumer-led approach, which brings both online and offline retail under one comprehensive regulatory umbrella, because these are only two channels that serve the same consumer. It is heartening to see that some states have announced progressive policies for the retailing sector recently, and we await similar views from all other States too. The Model Shops and Establishments Act, with its offering of 24x7 convenience to Indian consumers, is a good step in this direction.

Trends

Big consumer trends are sweeping India today. Health and wellness is one such trend. All of us want to be healthy, look fit and feel young. Digital is another such big trend. Many more Indians want to do everything digitally – shopping on e-commerce sites, paying using digital mobile wallets, connecting over Whatsapp or Facebook. Because these trends are so new, becoming so large, and moving so fast, we need all stakeholders to work together to actively promote these trends, and to develop clarity on critical areas.

For instance, on health and wellness, what should the optimal norms be, for fortification, or organic food, or recalibrating recommended daily allowances of specific nutrients for Indians? On digital, there is need for an overarching and enforceable policy for consumer data protection and privacy, given that so many corporates are collecting so much consumer data today.

The draft Cyber Secruity Policy and draft Privacy Bill, tabled in Parliament, are a good starting point, but this requires quick approval and implementation. Equally importantly, industry and the government have to come together to promote these big trends, because better focus on health and wellness, and stronger reach of digital, will benefit the common man.

Jaago Re

These four imperatives – GIST – can help unleash the power of our consumer economy. But perhaps the most important point is for all of us in the corporate world to keep the consumer and the community at the centre of our universe. Consumer protection, authenticity of products, earning the consumer’s trust, and indeed the trust of the community should be the centrepiece of our efforts. A brand which I have been associated with, Tata Tea, has famously urged people to wake up, through its clarion call of “Jaago Re”. I think corporates too have an important duty to wake up to this very same call. Because all of us have a role to play in driving this awakening, and in fulfilling the aspirations of our consumers and community.

This is the edited text of a speech the writer delivered at the FICCI Annual Conference on FMCG, Retail and E-Commerce, Massmerize 2016, held in New Delhi on September 1, 2016.

The Times of India |

46 e-firms ignore govt mail on buyers’ plaints

The consumer affairs ministry has shared with the commerce ministry a list of 46 e-commerce companies, which did not respond to mails sent to them for redressal of consumer grievances.

Officials said they would come out with rules and regulations for the e-commerce industry once the Consumer Protection Bill is passed.

"We can easily imagine what the consumers must be facing when these companies have not responded to mails from our ministry.
We have asked the commerce ministry to find whether these are genuine players and take necessary action," consumer affairs minister Ram Vilas Paswan told TOI.

The list, released by the ministry, has the names of several little-known websites like Aforserve, First-Cry, Kauna, Letsshop and iBhejo, besides well-known ones like Sulekha, Myntra, OLX and Skyteleshop.

Commerce minister Nirmala Sitharaman has said that the department of industrial policy and promotion (DIPP) will coordinate with state governments and the ministry to get to the bottom of the issue in relation to nearly 200 such companies.

"The Consumer Protection Bill has incorporated e-commerce as a mode of trade and they will fall under the purview of this law. Hence, violation of consumer rights by them will become an offence," a ministry official said.

According to a report published by the Federation of Indian Chambers of Commerce and Industry (FICCI), online retail is expected to grow substantially. It also mentioned how consumers are now more aware of their rights. Even top executives of reputed firms have admitted the growing need to respond to consumers, especially online.

PepsiCo India chairman and CEO, D Shivakumar, pointed out that a significant chunk of consumers are now using smartphones for making online purchases and since they now have a bigger voice, companies need to strike a fine balance between price, quality and service.

The FICCI report said up to 67% of e-shoppers used social media for reading reviews of products.

The Hindu |

Mid-sized consumer firms to gain from consumption boom: Report

The Indian consumer market, driven by increasing disposable incomes and a favourable shift towards a majority working population, is opening up significant opportunities for several mid-sized consumer companies, a report said.

“There has been spectacular growth in this segment [mid-sized consumer companies] in recent years, driven by an upbeat economy and enhanced consumer spending,” the FICCI-PwC report said. Further, there has been an increase in the response rate of these companies, contributing to their growth.

For example, when oil prices dropped, mid-sized firms reacted quickly and passed on the benefit to customers by reducing the prices of products, cutting into the volumes of larger companies, the report added.

However, as these organisations are now at the cusp of their next wave of growth, the report notes that a well-crafted ‘go to market’ strategy will be critical to compete directly against large multinationals as well as startups and companies with disruptive business models.

Rapid scaling

“In order to succeed in the market, mid-sized consumer companies need to be prepared to scale up significantly and rapidly with ‘go to market’ as a key lever of growth,” the report said. Rural markets will continue to be important for large mass market players.

millenniumpost |

Govt plans grand single policy for retail, FMCG, e-commerce

To provide a level-playing field to stakeholders, there is a move in government to harmonise policies of retail, FMCG and e-commerce within a single policy framework, NITI Aayog CEO Amitabh Kant said on Thursday. Interacting with CEOs at FICCI’s annual Retail, FMCG and E-Commerce convention, he said that in today’s globalised world, it has become essential for India to become a part of the global supply chain. For this, India has opened up its economy and liberalised the FDI regime.

Now India features as the number 1 nation in attracting FDI, which has given the country access to latest technology, global best practices and global innovations, the NITI Aayog CEO said. “To provide a level-playing field to stakeholders, there is a move in government to harmonise policies of retail, FMCG and e-commerce within a single policy framework, which will address all the concerns of industry and consumers,” Kant was quoted as saying in statement released by FICCI.

Kant said that the government was encouraging domestic entrepreneurs but with foreign players coming in there would be a healthy competition. The domestic market would be challenged by foreign businesses, which would enable indigenous companies to scale up, enhance quality of products and services and penetrate global markets. Speaking on digitisation, Kant said that technology would play a key role for retail sector. With a growing penetration of the internet, which reaches to rural areas of the country, the retailers would be able to deepen their market. He added that the retailers should also look at widening their base of suppliers and promote and market made in India goods and products. On GST, Kant said that with the passage of GST Bill in Parliament, the challenge would be to bring on board every state of the country.

To make GST highly effective, there was a need for states to think progressively and work in tandem with the Centre. He added that the way forward for GST should be keeping the tax rates low and eliminating exemptions. Kant said that India s GDP needs to grow at 9-10% for decades to meet the rising aspirations of burgeoning consuming class.

Focus News |

Govt. hopes to receive Parliament's assent to Consumer Protection Bill in next session : Ram Vilas Paswan

The Consumer Protection Bill, 2015 that seeks to amend the archaic Consumer Protection Act, is expected to be passed in the next session of Parliament. This was indicated here today by Mr. Ram Vilas Paswan, Union Minister for Consumer Affairs, Food and Public Distribution while inaugurating the sixth edition Massmerize 2016, FICCI's annual flagship Retail, FMCG and e-Commerce Convention. The three decades old Consumer Protection Act is seen as an inefficient piece of legislation, out of step with the new market dynamics, multi-layered delivery chains, innovative and often misleading advertising and marketing machinery. The new Bill that awaits Parliament's assent seeks to empower the consumers to protect their rights against unfair trade practices. It intends to close the gaps with regard to protection of consumer rights including the time taken in settling disputes, an ability to reach to the manufactures for product liability and curb misleading advertisements. Mr. Paswan said that it was important for industry to win the trust of the consumers and weed out companies indulging in misleading advertisements which often played with the health of the consumers. The onus, he said, was on industry to deliberate on this issue with seriousness and identify factors that are inimical to industry's growth. The minister emphasized that the protection of consumer interest and consumer satisfaction was critical for the success of any marketing strategy. In this context, he urged FICCI to institute consumer-friendly awards to recognize companies that placed consumers' first. Mr. Krish Iyer, Chairman, FICCI Retail and Internal Trade Committee and President and CEO, Walmart India Pvt. Ltd, pointed out that reforms in the FMCG, retail and e-commerce industry were important for driving consumption and growth and in making 'Make in India' programme a success. The passage of GST Bill in Parliamentand its expected roll out in April 2017 will change the way Businessis done in India and ultimately result in higher GDP growth.

Mr. Sanjiv Puri, Chairman, FICCI FMCG Committee and COO, ITC, gave the FMCG industry perspective, indicating that the FMCG sector which today stands at close to Rs. 230,000 crore is expected to climb to Rs. 600,000 crore by the end of the decade. He said that the food processing sector was today taxed at over 25 percent across the whole value chain and called for a much more moderate rate of tax in the GST regime. The losses in terms of revenue to the government will be compensated for by a widened tax base, he said. Mr. D Shivakumar, Chairman and CEO, PepsiCo India, said that GST will bring about a dramatic change in the way the FMCG companies will function in future. It will enable companies to cut inventory holding cost and lead to scaled markets and distribution networks. He stressed the need to innovate and deliver products to time-starved consumers and added that for the modern day consumer price was not the only element dictating purchase. Mr. Harish Bhat, Member GEC, Tata Sons, said that the march of digitalization was changing the consumer profile in the country as by 2020, close to 220 million consumers will be online shoppers, a six-fold increase from now. He added that the key consumer trends indicated that health and wellness were a major requirement of the consumers and digital connectivity was driving this demand. He suggested that industry and government come together to find innovative solutions to satisfy consumer demand. Mr. A Didar Singh, Secretary General, FICCI, said that India has emerged as one of the most attractive investment destinations in the world with increasing disposable incomes, rapid industrialization and a significant shift in the demographic pattern. Among the key contributors to India's growth story have been consumer-centric sectors such as Retail, FMCG and e-Commerce.

The Hindu Business Line |

National retail policy needed for FMCG, retail sectors: report

In a bid to stimulate ease of doing business and promote foreign investments, India needs a comprehensive national retail policy on manufacturing and trade of FMCG and retail sectors, a FICCI-PwC report has recommended.

The report said that this will reduce the burden on Indian and foreign players in complying with multiple policies across States and ensure prompt decision-making, the report added.

“States such as Andhra Pradesh, Maharashtra, and Karnataka have already put in place their retail policies and Telangana, Rajasthan, Haryana and Madhya Pradesh are planning to do so shortly. However, it is in national interest to frame a central policy for the country,” the report stated. Some of the other recommendations include granting industry status to FMCG and retail sector so that companies are eligible for priority sector lending and implementing GST early to achieve cost efficiency and provide fiscal incentives to the industry, including back-end infrastructure and supply chain.

Consumer spending

According to the report, the packaged consumer good sector will grow at the pace of 18 per cent and cross the $100-billion mark by 2020, while India’s retail market is expected to reach $1 trillion fuelled by significant growth in the brick and mortal retail as well as e-commerce. Indian consumer spending is expected to touch the $3.6 trillion mark by 2020 and India’s share of global consumption is also forecast to expand to more than twice the current levels, the report stated. Anurag Mathur, Partner and Leader – Consumer & Retail, PwC India, said, “India is in a strong position in the world where a growing consumption capacity, demographic shape and lifestyle changes will propel double digit growth for consumer business over the next decade. However, the Indian consumers selective participation in global consumption trends & concerns coupled with local infrastructure challenges will require a unique response from companies to win and leapfrog on the growth cycle.”

Increasing incomes, younger consumers and growing access to the Internet is reshaping consumer trends such as uptick in online buying, consumers’ evolving desire for service and opting for health and wellness-driven choices, the report added.

Financial Chronicle |

Single policy for e-comm retail, FMCG on cards

All policies on retail, fast moving consumer goods (FMCG) and e-commerce regulated by different ministries will be brought under one roof, which will address the concerns of industry and consumers.

There is a move to harmonise the varied policies of retail, FMCG and e-commerce within a single policy framework, said Amitabh Kant, CEO of Niti Aayog, here on Thursday. Technology would play a key role for the retail sector, he said at a conference organised by industry chamber FICCI.

With a growing penetration of the internet, which reaches to rural areas of the country, retailers would be able to deepen their market, he said and added that retailers should also look at widening their base of suppliers and market the made in India goods and products.

He also said the e-commerce market in India is going to grow up to $300 billion by 2024 because there will be a billion smartphone users by then. The country’s e-commerce sector is estimated at around $10 billion as of December 2015.

Speaking on the occasion, consumer affairs minister Ram Vilas Paswan said retail and FMCG companies should focus more on consumer interest, as the government would enact a stringent law to curb misleading ads and adulteration.

The minister expressed confidence that a new consumer protection law will be passed in the next session of Parliament, replacing the current Act of 1986. He underscored the importance of ease of doing business and asked the captains of the industries to play an active role in it. “You should focus on selling quality products and services at affordable rates,” he said.

The industry must win the trust of consumers, which is critical for the success of any business and identify factors that are inimical to its growth, he said. The consumer affairs ministry will resolve issues related to packaging and labelling norms, he added.

The Economic Times |

Food minister Ram Vilas Paswan says retail prices of pulses will fall soon

Food and consumer affairs minister Ram Vilas Paswan said that wholesale prices of pulses are falling and consumers may also get to benefit soon. He said the government will step in to start procuring pulses from farmers in cases where the prices are being quoted below the minimum support price, beginning with moong.

"Due to the government's efforts, pulses' prices are correcting. Some pulses, like moong, are selling below the minimum support price. You will soon see a price correction in retail markets," Paswan said on Thursday, speaking on the sidelines of industry lobby FICCI's sixth annual convention on retail, FMCG and e-commerce.

Separately, officials said a meeting on whether to ban futures trading in sugar will take place by the third week of September, after a study being done by market regulator Sebi and the finance ministry is completed. In the case of wheat, they said, the country has ample stocks and no decision has been taken on scrapping import duty.

Paswan said that farmers have started approaching him to get them out of the distress situation. "The government will buy pulses from farmers. We boosted farmers' morale by increasing MSP. I want to assure farmers that we are there for them," he said.

As per government data, tur dal is available at Rs 170 a kg, urad at Rs 175 a kg, moong at Rs 130 a kg, gram at Rs 120 a kg and masoor dal at Rs 115 a kg in retail markets.

On Wednesday, an interministerial committee chaired by consumer affairs secretary Hem Pandey directed government agencies Nafed and Food Corporation of India to submit state-wise road map of procurement of new crop of pulses.

To begin with, the agencies have been asked to start procurement of moong in Karnataka immediately at MSP and bonus as the new crop has started to arrive. The agencies have been told to ensure direct payment to the farmers for procurement.

The government is expecting pulses production to be at 20 million tonnes in the 2016-17 crop year (July-June), much higher than 16.47 million tonnes last year.

Ministry officials said that on the issue of industry demanding cut in import duty on edible oil, they have sent the proposal to the finance ministry that the differential between crude and refined oil be increased to 13% from the current 7.5%.

The Economic Times |

'Facebook will be Bigger Media than TV'

A combination of policy, technology and new consumers is set to transform the $65-billion FMCG industry that needs to rethink its business models, PepsiCo India chairman D Shivakumar has said.

While the goods and services tax (GST) will enable scale manufacturing and distribution and better consumer prices, most innovation in FMCG will have to be focused on the younger, time-starved consumer, Shivakumar said at FICCIMassmerize event on Thursday.

The government proposal to keep retail outlets open 24 hours, social media and growth of modern trade and ecommerce mean there’s a power shift happening, he said.

“At 250 million Facebook subscribers, Facebook will be a bigger media vehicle than all the television channels put together,” he said, pointing out the new consumer is mobile- and social media-led.

“This medium is two-way where volume of consumer commentary is more than the volume of industry commentary. This is not something a brand marketer or a retail establishment is used to. We will need to adapt to a feature phone in rural markets with challenged bandwidth.” The FICCI-PwC report on shaping consumer trends highlighted that changes to Indian consumer behaviour are being driven by increasing incomes, a younger profile of consumers, and growing access to the internet.

Purchase patterns are changing, driven by a shift to wellness-driven choices and the rise of cash-rich but time-starved consumers seeking a new dimension in ‘convenience’. This is creating a large number of opportunities for consumer-driven companies, it said. Shivakumar said, “Being time starved has huge implications for products, innovation, durables, shopping aisle layout and the development of a do-it-yourself culture. These families will de- mand food products that are ready to eat, ready to cook in three to five minutes.”

PepsiCo, maker of Pepsi and Mountain Dew beverages and Kurkure and Lay’s salty snacks, is working on category innovation aimed at such consumers. The FMCG industry has about 1,563 firms, of which only 378 have a turnover of over ₹ 10 crore, Shivakumar said. “The industry will need to be on its toes every day, scanning consumer feedback and acting on it,” he said.

ETRetail.com |

Government plans single policy for retail, FMCG and e-commerce

The government is working towards bringing retail, FMCG and e-commerce within a single policy framework, which will address all the concerns of industry and consumers, NITI Aayog CEO Amitabh Kant has said. Kant heads a high level committee that will review e-commerce rules including the FDI norms for the sector.

Speaking at FICCI's annual retail, FMCG and ecommerce convention Kant said, "To provide a level playing field to stakeholders, there is a move in the government to harmonise these varied policies." Kant said that while domestic entrepreneurs are being encouraged in the country, foreign players will boost healthy competition in the sector.

"The domestic market would be challenged by the foreign businesses, which would enable indigenous companies to scale up, enhance quality of products and services and penetrate global markets," he said.

As per current policy government allows 100% FDI under approval route and any foreign investment beyond 51%, it is required that 30% of the value of goods be sourced from India.

Single brand licence holders can also sell through ecommerce platform under automatic route.

The rules for ecommerce which were notified in March this year classify such companies as B2B operating under marketplace model where 100% FDI is allowed.

India does not allow FDI in B2C retail. The 12 member committee being chaired by Kant is also looking at liberalising the ecommerce policy with hope to further boost the sector. The committee has to give its recommendation to the Prime Minister's office in the next two months.

The NITI Aayog CEO also said that India has become the top FDI destination in the world and this has given the country access to latest technology, global best practices and innovations. Kant said technology will play a crucial role in the growth of retail sector. "With a growing penetration of the internet which reaches rural areas of the country, the retailers would be able to deepen their market."

Speaking on Goods and Service tax, Kant said that to make GST highly effective, there was a need for states to think progressively and work in tandem with the Centre.

Business Standard |

Consumers purchasing online more frequently: Report

Increasing number of consumers in the country are embracing online buying and their frequency of hitting the e-commerce platforms is growing, a joint report, titled ‘Shaping Consumer Trends’ by industry body FICCI and PwC, said. While, in 2013 only nine per cent of the consumers surveyed used online channel to purchase products on a daily basis, in 2015 the share had gone up to 12 per cent, the report said.

Weekly purchases too have picked up in recent time – from 31 per cent of consumers buying on online channel every week in 2013 to 39 per cent in 2015. Monthly purchases, however, remained flat at 33 per cent. The report said, online purchases are expected to grow at 60 per cent.

In the Online segment, the greatest increase has been seen in purchases made by consumers using smartphones or mobile handsets. Daily purchase through mobile phones have gone up to nine per cent of consumers in 2015 from six per cent in 2013. And nearly 60 per cent of the total buyers purchase through online channel at least once a month now, compared to 38 per cent in 2013.

Books, music, movies, video games, clothing and footwear remained the most preferred categories when it comes to buying online. Only seven per cent of the respondents said that they don’t buy these items online at all. Categories such as household appliances and furniture remained least preferred with 25 per cent and 26 per cent of buyers staying away from online platforms for these items.

According to PwC’s Global Survey, 4-5 per cent of the respondents in India exclusively opt for online purchases in every category, compared to 2-3 percent around the world. “In the case of a relatively new category such as grocery, over 75 per cent of the respondents said they shop for it online,” it reported.

Payments through smartphones in India is at 25 per cent - higher than the global average of 12 per cent – and is in sync with China’s average. “Many businesses have launched mobile apps and websites to tap the growing trend of online shopping. However, what they offer online are only digitized version with respect to what their existing physical channels offer. This approach is unlikely to deliver significant results. Businesses need take a fresh look at tapping the unique characteristics of the web and smart devices, and come up with powerful ways of engaging and serving consumers,” the report observed.

According to it, consumers in the country are opting for herbal and healthy products which will increase the market size of such products. Citing Euromonitor estimates it said that the market size of herbal products in India will grow to Rs 51,000 crore ($7.6 billion) by 2020 from Rs 43,000 crore ($ 6.4 billion) in 2016. “With the popularity of home remedies in India, natural, herbal and ayurvedic products are generally regarded as extensions of such therapies. They are also used as health supplements,” it reported.

The Hindu Business Line |

Govt planning single policy for retail, FMCG, e-comm, says NITI Aayog chief

To provide a level-playing field to stakeholders, the government plans to harmonise policies of retail, FMCG and ecommerce within a single policy framework, NITI Aayog CEO Amitabh Kant said on Thursday.

Interacting with CEOs at FICCI’s annual Retail, FMCG and ECommerce convention, he said that in today’s globalised world, it has become essential for India to become a part of the global supply chain. For this, India has opened up its economy and liberalised the FDI regime.

Now India features as the number 1 nation in attracting FDI, which has given the country access to latest technology, global best practices and global innovations, the NITI Aayog CEO said.

“To provide a level-playing field to stakeholders, there is a move in government to harmonise policies of retail, FMCG and e-commerce within a single policy framework, which will address all the concerns of industry and consumers,” Kant was quoted as saying in statement released by FICCI.

Kant said that the government was encouraging domestic entrepreneurs but with foreign players coming in there would be a healthy competition.

The domestic market would be challenged by foreign businesses, which would enable indigenous companies to scale up, enhance quality of products and services and penetrate global markets.

Speaking on digitisation, Kant said that technology would play a key role for retail sector.

With a growing penetration of the internet, which reaches to rural areas of the country, the retailers would be able to deepen their market. He added that the retailers should also look at widening their base of suppliers and promote and market made in India goods and products.

The Economic Times |

Roadshows to push the FDI cart in food retail

The government is planning road shows abroad to showcase India's food retail sector, having failed to drum up much foreign direct investment after unveiling a landmark policy two months ago.

In the face of criticism that the rules are too restrictive, officials consulted executives of Walmart, Nestle, Heinz, Thailand's CP Foods and others on Friday to seek views on the matter and ask about investment plans. The executives suggested allowing non-food daily items in such stores may be a good idea.

In June, the government allowed 100 per cent FDI in retailing of locally sourced and packaged food products to encourage investments in both brick-and mortar and ecommerce besides giving farmers a boost.

The government is said to have dropped plans to include some general merchandise such as soaps and shampoos in the policy, which is the main point of complaint against it — that food alone doesn't make it worthwhile for retailers.

The Friday meeting with overseas companies was called by food processing secretary Avinash K Srivastava, said several people who attended and didn't want to be named. "They asked about the reaction from India and outside on the new policy," said one of them. Srivastava couldn't be reached on Sunday.

Spokespersons of companies cited above didn't respond to specific queries about the meeting. Heinz couldn't be reached.

Some attendees said officials were keen on seeking out possible investment commitments. "There seems to be some urgency on part of the government," said one person.

Retailers like Walmart were asked whether they planned such stores as were manufacturers like Nestle and Heinz. "They were taking feedback from everyone and Nestle and Heinz said they are into manufacturing and not in retail," the person said. Officials gave a detailed presentation on the road shows that are being planned.

Rather than road shows, the government needs to get the policy right, said an expert. "People are ready to invest but the government has to make it conducive for them," said K Radhakrishnan, a member of the retail committee of the Federation of Indian Chambers of Commerce and Industry (FICCI).

"If you say an FDI company cannot sell even one non-food item, it is never possible to complete a consumer's basket. It doesn't make sense."

Nestle declined to comment on the meeting. "We have been in India for 104 years and currently have eight manufacturing facilities with about 7,000 employees working across locations and branches," a Nestle spokesperson said. "In the last few years, we have made significant investments in adding capacities in almost all our factories. The products sold in India are primarily manufactured locally with only a very small fraction of sale consists of imported products. We cater to the domestic market thro-Roadshows to Push the FDI Cart in Food Retail Some say officials are keen on seeking out possible investment commitments ugh distributors."

The policy had been touted as a game changer in retailing that was expected to create jobs and infrastructure besides benefiting millions of farmers.

At the meeting, representatives from one of the world's biggest retailers said pure-play food doesn't exist anywhere as a model. "They have non-food as well to make them viable," said one person. Non-food component should be 10-15 per cent as food is normally low-margin business and retailers need general merchandise for shops to make business sense, some executives said.

India has been trying to lift overseas investment in retail as it regards it as a big generator of jobs but has faced resistance from those who worry an influx of foreign retailers may kill off neighbourhood stores.

In 2012, the previous government allowed 51 per cent FDI in multibrand retail but that was a flop because of conditions such as an investment cap in backend infrastructure and states able to decide whether they want to let foreign companies in. Walmart has welcomed the policy announced in June.

"As we have said earlier, the decision to allow 100 per cent FDI under government approval route, including through ecommerce in trading of food products manufactured and/or produced in India is very progressive and far reaching," said Krish Iyer, CEO of Walmart India "This step will help in reducing wastage, helping farm diversification and encourage industry to produce locally within the country.

It will benefit farmers, give impetus to food processing industry and create vast employment opportunities in the country. We are evaluating the model as per guidelines announced."

Food is the biggest component of India's $600 billion annual retail market. According to government estimates, India's food retail market is expected to swell to Rs 61 lakh crore by 2020 from Rs 25 lakh crore now. However, it's politically sensitive. Opponents of FDI say the entry of multinational corporations into food retailing will drive millions of mom-and-pop stores out of business.

The Hindu |

Retail inflation quickens to 22-month high; IIP up 1.2%

A sharp jump in the prices of vegetables drove up food costs and fanned consumer price inflation to its fastest pace in 22 months, government data released on Tuesday showed.

The 5.77 per cent reading in June was marginally higher than May’s 5.76 per cent and compared with the 5.40 per cent in June 2015. The previous highest was 7.8 per cent in August 2014.

The data showing the acceleration in retail inflation comes less than a month ahead of the Reserve Bank of India’s bi-monthly monetary policy review on August 9, when Governor Raghuram Rajan will announce the last interest rate decision of his term before he leaves office in September.

The Centre is widely expected to name Rajan’s successor this month and the incoming RBI chief and a newly created Monetary Policy Committee will have their work cut out in taming price gains to meet the central bank’s March 2017 target of 5 per cent.

Transitional nature

“The latest (inflation) number is important from two perspectives,” said Richa Gupta, senior economist, Deloitte. “First, the number is being driven by food prices that are likely to be transitional in nature and should see some downward movement post-August when new supplies of vegetables hit the market.

“Second, core inflation has moved down slightly showing that there is little demand pressure in the system.

“Overall, the inflation trajectory will depend on how well the food supply is managed by the government in the coming months, ” Deloitte’s Gupta said.

Food inflation advanced to 7.79 per cent in June from a revised 7.47 per cent in May. Inflation in vegetables at 14.74 per cent (as against 10.77 per cent in May) was a significant contributor to the overall retail inflation, while the price rise in cereals and related products was 3.07 per cent (as against 2.59 per cent in May). The rate of price gains in pulses slowed to 26.86 per cent in June from 31.57 per cent in May.

According to the data, retail inflation in urban areas was 5.26 per cent in June, while in rural areas it was 6.2 per cent.

According to another set of data released by the statistics ministry, industrial output showed an uptick in May. The Index of Industrial Production (IIP) recorded a 1.2 percent year-on-year growth – helped by a six percent growth in the output of consumer durables such as washing machines, televisions and refrigerators.

IIP for April had shrunk by a revised (-) 1.34 per cent — the first contraction in industrial output in three months — while in March it registered just 0.05 per cent growth.

A. Didar Singh, secretary general of FICCI said, “Growth in manufacturing remains subdued and a cause for concern. The weak consumer and investment demand points to the fact that recovery is going to be slow in manufacturing and the need for addressing more deep rooted structural issues.” Manufacturing – accounting for more than 75 per cent of IIP -- posted 0.7 per cent growth in May as against 2.1 per cent a year earlier. However, output in consumer non-durables shrank 2.2 per cent. In terms of industries, 14 of the 22 industry groups in the manufacturing sector showed positive growth in May compared with the corresponding month of the previous year. Power generation registered 4.7 per cent growth versus 6 per cent in May 2015.

Investment weakness

“The data shows that the weakness in investment persists,” said Rishi Shah, an economist at Deloitte.

“In particular, capital goods continued to contract for the seventh month highlighting that sentiment on investments picking up still remain weak. Going forward, industrial production is unlikely to see a quick turnaround.”

Sunday Guardian |

Direct selling businesses may get a makeover

The Centre is likely to bring out a set of guidelines for governing the direct selling business, which had come under cloud following the chit fund scam in West Bengal.
Direct business sector, which started some 23 years ago in India, has grown much in size since then. There are about seven crore people associated with it, according to estimates of Direct Selling Distributors Welfare Association (DSDWA). However, those associated with this business want Acts governing this modern business to be reviewed. At present, it is being governed by the Acts of 1872, 1930 and 1978, which were framed in the era of closed Indian economy.

The association had been writing to the government demanding that the direct selling business be given specific and appropriate laws. It also wanted a regulatory authority to govern the business and modification of the existing Acts to suit the modern requirements of the business. Some of the companies which are into direct selling business are Eureka Forbes, Tupperware, Oriflame, Amway, Hindustan Unilever, Modicare.

According to a source, the Ministry for Consumer Affairs, Food and Public Distribution is working on preparing a set of guidelines for governing the industry. It is in the final stages and is likely to be released very soon.

At present, the size of direct selling industry in India is Rs 75 billion. According to a latest report of KPMG, in association with trade body FICCI, this sector has the potential to reach a size of Rs 645 billion by 2025. The report suggests creating an enabling environment for the industry and mitigating some of the challenges it faces at present.

Surendra Vats, president of the Direct Selling Distributors Welfare Association (DSDWA), said: “It is a welcome step from the government. This hopefully will lead to closure of companies which are cheating people and closure of those companies which are genuinely into direct selling business.” There is a need to differentiate between genuine direct selling companies and those unscrupulous elements who are misusing it, as happened in West Bengal.

In West Bengal, the Sarada Group had used the direct selling network to expand its chit fund business. It was only circulating the money and did not have any product, whereas genuine direct sellers sell their products without middlemen.

The FICCI-KPMG report talked about the regulatory challenges and pointed out that there is no systematic and standard policy on direct selling which is based on constitutional structure. “In addition to this, there are other regulatory issues including a lack of definition and separate provisions for the industry, which can adversely affect the industry,” it said.

“To provide a conducive and sustainable operating environment in India for the companies operating in direct selling industry, a series of reforms is required ranging from immediate short term reforms like framing state level rules and standard operating procedures for law enforcement agencies to long term measures including enacting a specific governing legislation for the sector or making amendments in the existing Acts and policies,” the KPMG report said.

Financial Chronicle |

Soon, guidelines for direct selling firms

The consumer affairs ministry is likely to release next month a set of guidelines for companies in the business of direct selling or ‘chain marketing,’ which will be advisory in nature without any statutory backing, a government official said.

The draft of the guidelines is at an advanced stage and will not require approval of the Cabinet, he said. However, once the Consumer Protection Act is amended incorporating e-commerce and direct selling companies, the guidelines would be notified as rules, he added.

The guidelines are broad recommendations for companies on how to protect the interest of consumers and direct sellers or marketing agents. The government has also decided to bring direct selling companies under the proposed regulator – Consumer Protection Authority, the official said.

Direct selling companies had sought regulation for the sector after many states started taking action against them. A case in point being the instance of Amway India CEO William Scott Pinckney’s arrest on charges of cheating and other financial fraud by Kerala police.

The direct selling industry in India estimated at Rs 75 billion recorded 16 per cent growth over the past four years, according to a report, Direct Selling: Delhi – A Global Industry, Empowering Millions published by FICCI-KPMG India.

It estimated that this industry has the potential to reach between Rs 15 billion and Rs 20 billion by 2025, driven by the swelling share of middle income households, growth in consumer markets and an increase in the penetration of direct selling to globally comparable levels.

At a CAGR of 43 per cent, Delhi has been one of the fastest growing direct selling states in India between FY10 and FY14. The direct selling market in Delhi was estimated in the range between Rs 4 billion and Rs 4.5 billion.

To provide a conducive and sustainable operating environment for companies involved in the direct selling industry, a series of reforms are required, the report said. These include framing state level rules and standard operating procedures for law enforcement agencies as well as enacting a specific governing legislation for the sector or making amendments in the existing laws and policies, it said.

Deccan Herald |

'Direct selling mkt in Delhi to reach Rs 1.5k-2k by 2025'

The market size of the direct selling industry in the national capital could reach Rs 1,500-2,000 crore by 2025 on account of increasing income of middle class households, a report on Tuesday.

The FICCI-KPMG India report said that the direct selling industry in India is currently reckoned at Rs 75 billion, recording double digit growth of more than 16% over the past four years.

It has attracted a large number of Indian and foreign direct selling companies, it said.

"This industry has the potential to reach a size of Rs 1,500-2,000 crore by 2025, driven by the swelling share of middle income households, growth in consumer markets and an increase in the penetration of direct selling to globally comparable levels," it said.

The report titled 'Direct Selling: Delhi - A Global Industry, Empowering Millions' also suggested that realising this potential is contingent on creating an enabling environment for the industry and mitigating some of the regulatory challenges of the sector.

Quoting S Chandralekha Malviya, Principal Advisor, Ministry for Consumer Affairs, Food & Public Distribution, it said the ministry has prepared the guidelines for the industry and it is in the final stage of approval and will be released "very soon".

The report further said that the national capital has witnessed a continuous growth in the number of direct sellers in 2013-14 and over 2.5-3 lakh direct sellers were estimated to be engaged with the industry.

It has been observed that with the rising costs of living, the direct selling business is gaining popularity among men too who are looking at it as a supplementary earning opportunity, it added.

The sector will provide self-employment opportunities to 4-5 lakh people by 2025, it said.

Further, it said considering market potential and future growth of the industry, the contribution to the government revenue in the form of indirect taxes is expected to be at Rs 150-200 crore by 2025.

Business Standard |

Retailers hail 24x7 operations as 'new beginning'

Retailers today welcomed the government's decision to allow shops, malls and cinema halls to run round-the-clock, saying it will lead to a new level of retailing in the country.

The move will also add 'thousands' of additional skilled jobs, besides providing flexibility and convenience to customers, they said.

The Cabinet's decision to clear the Model Shops and Establishment Bill will bring parity in laws across India, the retailers said, but added its success will depend on states adopting it.

"This will definitely help in improving efficiency and a new level of retail can open up... I will call it the end of permission raj," Shoppers Stop Managing Director and Customer Care Associate, Govind Shrikhande told PTI.

He said the policy will bring clarity in regulations across India and will also take away hassles of seeking permissions.

Expressing similar views, Walmart India president and CEO Krish Iyer said, "It is a welcome step and we hope all the states will adopt it."

With flexibility available to retailers to open their establishment 24x7, not only will it add thousands of skilled jobs but will also make the retail markets across the country more vibrant, giving customers flexibility and convenience to shop anytime, he added.

Iyer further said 24x7 policy for retail stores in other developed economies has given significant boost to their growth in the past. A vibrant retail environment is critical to the economic growth.

Retailers Association of India CEO, Kumar Rajagopalan said this step is a win-win for everyone, including businesses, consumers and government.

"With government clearing Model Shops and Establishment Bill, a model has been created which will have to be adopted by states. Some states like Maharashtra and Andhra Pradesh have already adopted retail policy. This will benefit not just businesses but also consumers and government in the form of taxes and higher employment. Retailers will experiment for sure," he said.

Agreeing with Rajagopalan, Lacoste India Managing Director and CEO Rajesh Jain said it is a good step from the Centre.

"For us, we don't keep all our stores open for 24 hours, but we look at strategic locations. Extended hours will definitely help. This move will be very good, particularly for food and beverage industry," he said.

When asked if Shoppers Stop would look at opening stores round-the-clock, Shrikhande said: "We would do cost benefit analysis to see whether it is feasible to keep stores open round-the-clock... One can look at opening stores at few catchment areas or extend working hours."

The Seventh Pay Commission hike will give a big boost to consumption in the retail sector, he added.

Pacific India (Pacific Mall) Executive Director, Abhishek Bansal, said the move will also enable level playing field for brands in online as well as offline retail platforms.

"At Pacific Mall, currently shops that close by 9 pm can now remain open till about 11 pm which will be good for customers who only get a chance to shop after they return home from work or people working late shifts," he added.

On security aspect, Bansal said: "We have invested in security management service and surveillance systems and will have to look into hiring and training more people, according to their job profiles post this change."

Welcoming the government's decision, DLF CEO (Rental Business) Sriram Khattar said, "We shall first study the new Act and then work out the logistics, as for us, customers' safety, security and experience are of utmost importance."

The Confederation of All India Traders (CAIT), however, said the decision is bound to pose several threats to the trading community.

The CAIT has suggested that before implementing the decision, states should run a pilot project in any one big market of a city for impact assessment, the traders' body said.

A study must be undertaken to understand the quantum of increase in footfalls in markets if shops are open in the night, viz-a-viz establishment expenses, it added.
(REOPENS DCM73)

Welcoming the government's move to allow shops to run round-the-clock, fast food restaurant chain KFC said it would boost the industry.

"This is a welcome development as it will provide a definite boost to industry and the economy," KFC India Managing Director Rahul Shinde said, adding "We will evaluate its implications, basis various factors such as trade area and our business policies."

Jubilant FoodWorks, which operates Domino's Pizza and Dunkin Donuts chains, termed it as "progressive decision" and said it will benefit the service providers as well as the users and has the potential to generate additional employment opportunities.

"For us, the new law opens up greater avenues for reinventing our service offering for customers and catalyse growth," said Jubilant FoodWorks CEO Ajay Kaul.
(REOPENS DCM86)

Hailing the Cabinet's approval to a model law that allows shops, malls and cinema halls, among other establishments, to run 24x7, industry chamber FICCI said it is a very progressive move.

It would enable states to choose to keep shops and other such establishments open 24x7 all through the year, it said in a statement.

"This would give substantial boost to employment generation and will also benefit the consumers in terms of more convenience and accessibility," it added.

The New Indian Express |

Guidelines for high growth potential direct selling ind in final stages

The direct selling industry in the country has the potential to reach a size of Rs 64,500 crore by 2025 from Rs 7,500 crore now, according to a FICCI-KPMG report.

The report, titled, ‘Direct Selling: – A Global Industry, Empowering Millions’, attributes the growing share of middle income households, growth in consumer markets and an increase in the penetration of direct selling to globally comparable levels as reasons for the growth of the industry.

The industry in 2013-14 provided self-employment to nearly 145,000-175,000 female direct sellers. It will provide self-employment opportunities to 400,000-500,000 people in nine years.

“We acknowledge the contribution of this industry and we have worked hard on preparing the guidelines for the industry. It is in the final stages of approvals and will be released very soon,” said Chandralekha Malviya, Principal Advisor, Ministry for Consumer Affairs, Food and Public Distribution.

At a CAGR of 43 per cent, Delhi has been one of the fastest growing direct selling states in India between FY10 and FY14. While the direct selling industry has witnessed reasonable growth in the past few years, the industry faces certain regulatory challenges which impacted the industry in FY13 & FY 14, it noted.

Anukul Agrawal, CEO at Vestige Marketin said, “We are very encouraged to learn from the Ministry that the guidelines will be issued very soon. Direct selling industry will strictly follow the guidelines.”

Highlighting the growth contributors, the report suggests that the industry has the potential for greater penetration. Other growth factors include robust GDP growth driving household incomes that is likely to triple by 2025, rapid urbanisation, and overall industry growth in key categories such as health and wellness, cosmetics, household goods, many of which are expected to grow at 10-16 per cent.

Deccan Herald |

'Direct selling mkt in Delhi to reach Rs 1.5K-2K crore by 2025'

The market size of the direct selling industry in the national capital could reach Rs 1,500-2,000 crore by 2025 on account of increasing income of middle class households, a report said on Tuesday.

The FICCI-KPMG India report said that the direct selling industry in India is currently reckoned at Rs 75 billion, recording double digit growth of more than 16% over the past four years.

It has attracted a large number of Indian and foreign direct selling companies, it said.

"This industry has the potential to reach a size of Rs 1,500-2,000 crore by 2025, driven by the swelling share of middle income households, growth in consumer markets and an increase in the penetration of direct selling to globally comparable levels," it said.

The report titled 'Direct Selling: Delhi - A Global Industry, Empowering Millions' also suggested that realising this potential is contingent on creating an enabling environment for the industry and mitigating some of the regulatory challenges of the sector.

Quoting S Chandralekha Malviya, Principal Advisor, Ministry for Consumer Affairs, Food & Public Distribution, it said the ministry has prepared the guidelines for the industry and it is in the final stage of approval and will be released "very soon".

The report further said that the national capital has witnessed a continuous growth in the number of direct sellers in 2013-14 and over 2.5-3 lakh direct sellers were estimated to be engaged with the industry.

It has been observed that with the rising costs of living, the direct selling business is gaining popularity among men too who are looking at it as a supplementary earning opportunity, it added.

The sector will provide self-employment opportunities to 4-5 lakh people by 2025, it said.

Further, it said considering market potential and future growth of the industry, the contribution to the government revenue in the form of indirect taxes is expected to be at Rs 150-200 crore by 2025.

The Economic Times |

'Direct selling market in Delhi to reach Rs 15-20 billion by 2025'

The market size of the direct selling industry in the national capital could reach Rs 15-20 billion by 2025 on account of increasing income of middle class households, a report said today.

The FICCI-KPMG India report said that the direct selling industry in India is currently reckoned at Rs 75 billion, recording double digit growth of more than 16 per cent over the past four years.

It has attracted a large number of Indian and foreign direct selling companies, it said.

"This industry has the potential to reach a size of Rs 15-20 billion by 2025, driven by the swelling share of middle income households, growth in consumer markets and an increase in the penetration of direct selling to globally comparable levels," it said.

The report titled 'Direct Selling: Delhi - A Global Industry, Empowering Millions' also suggested that realising this potential is contingent on creating an enabling environment for the industry and mitigating some of the regulatory challenges of the sector.

Quoting S Chandralekha Malviya, Principal Advisor, Ministry for Consumer Affairs, Food & Public Distribution, it said the ministry has prepared the guidelines for the industry and it is in the final stage of approval and will be released "very soon".

The report further said that the national capital has witnessed a continuous growth in the number of direct sellers in 2013-14 and over 2.5-3 lakh direct sellers were estimated to be engaged with the industry.

It has been observed that with the rising costs of living, the direct selling business is gaining popularity among men too who are looking at it as a supplementary earning opportunity, it added.

The sector will provide self-employment opportunities to 4-5 lakh people by 2025, it said.

Further, it said considering market potential and future growth of the industry, the contribution to the government revenue in the form of indirect taxes is expected to be at Rs 1,500-2,000 million by 2025.

Mentioning about the challenges, it said there is no systematic and standard policy on direct selling and lack of definition and separate provisions for the industry too adversely affects the industry.

"To provide a conducive and sustainable operating environment, a series of reforms are required such as framing state-level rules and standard operating procedures for law enforcement agencies to long term measures including enacting a specific governing legislation for the sector," it added.

Sunday Guardian |

New FDI policy will boost e-commerce

Allowing 100% FDI in India’s nascent e-commerce sector is being seen as a progressive gesture which would simplify the convoluted funding structure that has dotted the sector till now. Analysts feel that such a simplified policy would give more confidence to foreign investors regarding the safety of their investment in the country, bring in more global players with global best practices into India’s hugely under-penetrated e-commerce market. The government’s new policy of allowing 100% FDI in the marketplace model of e-commerce has been appreciated by all stakeholders who feel that the new policy will certainly help in attracting more FDI into the country, leading to the creation of more jobs while providing stimulus to Indian manufacturing.

The e-commerce sector is poised for multi-fold growth and the government has done well to dispel all ambiguities “which will now enable companies and investors to formulate long-term plans with greater certainty,” says Pawan Kaul, head, corporate affairs, Snapdeal.

India’s $20 billion e-commerce market has reached a stage where it needs more investment, risk appetite and also some profit to grow further. This search for profit is likely to put an end to huge discounts that e-tailers have been offering to lure customers away from brick and mortar stores. “This created an imperfection in the market and the intent of the new policy is to rectify that,” says Amarjeet Singh, partner, tax at KPMG India.

With the new policy in place, India’s e-commerce market is likely to reach $50 billion by 2020 from $20 billion now, thus achieving a growth rate of over 20% year-on-year.
With the new policy in place, India’s e-commerce market is likely to reach $50 billion by 2020 from $20 billion now, thus achieving a growth rate of over 20% year-on-year. China’s e-commerce market is valued over $650 billion.

However, some of the irritants in the new policy might restrict that expected growth. “India’s e-commerce market could have taken a quantum leap had the new policy been more thoughtful,” says Shilpa Gupta, head, retail & FMCG at FICCI. She feels that putting stringent conditions, like restraining an e-commerce player from selling not more than 25% of its sales from a single vendor is likely to put off many global players. She hopes that the progressive intent of Prime Minister Narendra Modi’s government would fix these issues.

Many feel that these restrictions have been deliberately woven in the new policy to protect domestic players from ensuing competition from global giants like Alibaba which has ambitious plans to capture India’s market.

Despite these restrictions, Indian real estate sector is euphoric about the new policy which, it feels, would create more demand for offices and logistics real estate. Since much of the future growth of India’s e-commerce has to come from smaller towns, “we see a significant step-up in demand for warehousing spaces in and around these cities,” says Anuj Puri, chairman & country head, JLL India.

The Hindu Business Line |

India’s direct selling industry may reach Rs. 64,500 cr by 2025: Report

Direct selling, one of the oldest and traditional forms of selling, is likely to reach Rs. 64,500 crore billion in India by 2025, a FICCI-KPMG report said on Tuesday.

Direct selling has already emerged as a successful industry in over 100 countries, with a market size of USD 180 billion. In India, the market was estimated at Rs. 7,500 crore (2013-14), and forms around 0.4 per cent of the total retail sales in the country.

The report 'Direct 2015 – Direct selling: Mapping the industry across Indian states', highlights the current challenges faced by the industry and the potential that the industry holds in select Indian states. The report was released by Amitabh Kant, Secretary, Department of Industrial Policy and Promotion, Union Ministry of Commerce and Industry.

He said that direct selling will have to be given a great thrust as it empowers women, MSMEs and promotes manufacturing in India. The industry has a potential to grow to Rs. 1 lakh crore by 2025 much beyond the FICCI-KMPG report projection of Rs. 64,500 crore.

According to the report, the industry has recorded high double digit growth of about 16 per cent over the past four to five years. The market has grown to become a key channel for distribution of goods and services in the country, especially for health and wellness products, cosmetics, consumer durables, water purifiers and vacuum cleaners.

Dr. A Didar Singh, Secretary-General, FICCI, said FICCI is working with the Central and State Governments in this regard.

While the direct selling industry in India is estimated at Rs. 7,500 (2013-14), it is far lower than other comparable economies (one-half of direct selling market size of China and one-tenth of Malaysia), Rajat Wahi, Partner and Head, Consumer Markets, KPMG in India.

In the last five years, the industry has recorded strong growth rates, especially in Assam, Delhi, Punjab and West Bengal. North India emerged as the largest region by market size and accounted for Rs. 2,200 crore in 2013-14 with South India holding the second highest share at Rs. 1,900 crore.

The growth has primarily been driven by rising income levels, high rate of urbanization and growing consumerism in the states.

The report also lists the challenges faced by the direct selling industry, including the lack of a regulatory clarity.

The direct selling industry has significantly contributed to women empowerment, skill development, technology percolation and the growth of the SMEs sector in the states, besides contributing to the state exchequer. Total indirect tax contribution by direct selling industry to the government in FY14 alone is estimated at Rs. 74-79 crore. In addition, the industry also provides a viable means of alternative income, which promotes self-employment.

Business Standard |

Legalise direct selling business, should have govt assistance: Amitabh Kant

Direct selling should not be equated with fraudulent financial schemes and should gain government recognition and proper legislation, Departnment of Industrial Policy and Promotion (DIPP) Amitabh Kant said on Tuesday.

Speaking at an event about direct selling - the marketing and selling of products directly to consumers away from a fixed retail location, by industry body Federation of Indian Chambers of Commerce and Industry (FICCI), Kant said the industry had enormous growth potential.

Stressing that it was a public business and not ponzi schemes, a number of which have recently been uncovered in eastern states, Kant called for increased government supervision and assistance in the industry.

“Government needs to be made literate about issues regarding direct selling”, he said. He added DIPP has already sent the draft guidelines on direct selling to the department of consumer affairs, which is the nodal authority for all legislation on the matter, for state level implementation.

In the absence of a proper legal framework, Kant said local administration like tax officials and police need to be educated more to help direct selling which has produces large scale employment.

A report on the industry by international business advisor and auditor KPMG, released at the event, pointed out the size of the industry in India to be Rs 7500 crore in 2013-14.

Although currently, direct selling accounts for around 0.4 per cent of all retail sales in the country, the report pegged its growth potential at Rs 64,500 crore by 2025.

The market for direct selling managed to grow at an impressive compounded annual rgrowth rate of 16 per cent in the last five years.

The total international market size is $ 180 Billion and involves consumer products major Amway, cosmetics manufacturer Avon and health supplements maker Herbalife.

The Economic Times |

Retail in therapy: Honchos urge, get down to business

During the recent retail and FMCG FICCI conference, a panel discussion by industry bigwigs asked for introspection into reasons for retail lagging in the 'Make in India' race.

Capturing the mood, Asif Merchant, MD, Catwalk Worldwide said, "Make in India sun liya. I request the government to make a plan for India."

Pressing the point , Jamshed Daboo, CEO, Tata Trent said, "From a capability perspective, I think the Indian entrepreneur spirit is up there with the best in the world. The question of them not being able to do so in India does not arise."

Daboo spoke of a "positive emergency" in select sectors. "Instead of a generic make-in-India statement, let's identify areas where we want to achieve manufacturing excellence. You identify five sectors of the economy where you want to achieve manufacturing excellence and come up with a concrete time-bound plan for those sectors. Almost declare a positive emergency in those sectors, saying these are zero-compromise sectors."

Underscoring that not the government alone, but the industry too needed to mean business, Krish Iyer, CEO, Walmart India and chairman, FICCI retail and internal trade committee said, "When I sit in the industry body, there aren't people who are willing to participate, to attend meetings and make these points. Let's go to the government and make a representation. So I urge each one of you to participate in the forums and make the industry chambers really meaningful.".

The Hindu |

Centre calls stakeholder meeting today

The Centre will hold a meeting of all the stakeholders including industry chambers CII and FICCI on Thursday on foreign direct investment in e-commerce retailing. The meeting would be chaired by Commerce and Industry Minister Nirmala Sitharaman, an official said. Major domestic e-commerce companies such as Flipkart and Snapdeal may also be present in the meeting. Representatives from associations including Nasscom are also expected to attend the meet. At present, 100 per cent foreign direct investment is allowed only in B2B e-commerce and not in retail segment.

The Economic Times |

AAP’s move on retail FDI is anti-aam aadmi, say industry players and experts

The Delhi government's decision to shut the door on foreign investment in the multi-brand sector in the capital is against the interest of the city state's citizens and will hurt investments, heighten policy uncertainty and deny jobs to the youth.

Industry players and experts have questioned the decision of the Arvind Kejriwal-led Aam Aadmi Party and have said that this will deny consumers in the national capital access to global retail chains and dash hopes of any dent on price pressures.

The sudden policy reversal has cast doubts over the Centre's policy to allow global retailers in the multi-brand segment and has stunned investors keen to be part of the India growth story.

"It is an unfortunate decision and it is possible that it may send a wrong message globally. The notion of policy uncertainty in India should not be strengthened by this," said J Suresh, chairman of National Committee on Retail at the Confederation of Indian Industry.

He said global investors may not see it as a one-state phenomenon. "For any international retailer, Delhi is a very important consumer market. Modern retail helps to bring down costs, benefits farmers, the small entrepreneurs and ultimately the consumer. This is has been proved worldwide," Suresh said.

Policymakers said the policy had been endorsed by Parliament and the Supreme Court. "Consumers will benefit as it will result in better price and more choice.

The farmer will benefit and it will help reduce wastage," said commerce & industry minister Anand Sharma. He said the policy was settled after a debate and vote in both houses of Parliament.

"Then they went to the Supreme Court which gave a ringing endorsement. The option to join was given to states and a duly elected government (Delhi) supported. It's not a revolving door," Sharma said, saying the Delhi government's move to reverse the policy sends a wrong signal worldwide.

The sector, which was opened to global retailers after stiff opposition, has the potential to be an effective "inflation buster". The impact on jobs would be huge as the sector is capable of generating employment for those with lower education levels.

Several studies have shown that consumers would save up to Rs 1.95 lakh crore across segments annually while farmers and other stakeholders would benefit significantly.

"These jobs would provide fair wages and benefits, opportunities for further development and growth and better working environment than most alternatives available to such employees," said a CII-Boston Consulting Group report.

Kishore Biyani, MD, Future Group, which operates the Big Bazaar and Food Bazaar stores, said for every 100 sq ft of organized retail space five people are directly and indirectly employed in India. "More than 10 million jobs have been generated by modern retailers so far. If you look at kirana stores, they stock around 600-700 different SKUs (stock keeping units) while modern retailers sell 80,000 SKUs. So the two do not compete at any level. It is just a group of people wanting to stall progress in the country," Biyani said.

India Inc said the move would deal a blow to investments in Delhi and deny consumers choice. "This direct negation without demonstrating a search for a viable alternative or via-media would hamper investment sentiment for the state. Multibrand retail would help in reduction in wastage of food products, thereby controlling inflation, and FDI is an alternate capital and technology source," said Sidharth Birla, president, FICCI.

Hindustan Times |

No retail FDI in Delhi: industry disappointed

Multi-brand retail firms and industry associations on Monday reacted with dismay to the decision of Delhi chief minister Arvind Kejriwal to disallow global multi-brand retailers to set up shop in the capital. The Aam Aadmi Party leader reversed an open-door policy set by his predecessor Sheila Dixit.

State governments have the power to either permit or ban organised retailers that have direct equity investments (FDI or foreign direct investment) from global retailer companies to set shops in their territory.

The AAP has shot off a letter to the Department of Industrial Policy and Promotion (DIPP), asking the central government to remove Delhi from the list of states that have agreed to FDI in multi-brand retail trading.

Even as global retailers and Indian retail firms chose to be guarded in their criticism of Kejriwal’s step, several other senior executives termed the move as “regressive”.

“Delhi is an important market and a presence here helps build a company’s brand value. If this becomes out of bounds for us then why will a global retailer invest in a joint venture with Indian retail firms,” said a senior executive of a leading Indian retail chain on the condition of anonymity.

Sidharth Birla, president of industry association FICCI, too, slammed the move. “This direct negation (barring FDI investments in multi-brand retail) without demonstrating a search for a viable alternative will hamper investment sentiment for the state,” he said.

“We continue to study the feasibility of the FDI policy,” said a Walmart spokesperson.

J Suresh, MD and CEO of Arvind Lifestyle Brands said that Delhi is the most important consumer market in India and for international retailers it is the ideal place to start their retail journey in the country. “It is unfortunate that the Delhi government has chosen not to allow FDI in retail in Delhi,” said Suresh who is also the chairman of CII-National Retail Committee 2013-14.

Kishore Biyani, who heads the Big Bazaar retail chain, however, said that the move would not have any effect.

“We have noted the decision of the state government (of Delhi) and will bear it in mind as we consider our future plans,” said a Tesco spokesperson.

The Times of India |

Delhi govt’s retail FDI argument lacks merit, says Sharma

In its letter to the commerce ministry — dated January 1, 2014 and sent last week — the Delhi government said it would “review” its previous stand to support FDI in retail. The Congressled government, under former chief minister Sheila Dikshit, had given an “inprinciple” nod to its implementation in July 2012.

Chief minister Arvind Kejriwal told TOI that in the coming weeks, he would meet traders and industrialists to understand their problems. He added that his government was committed to giving them a “conducive and honest environment” to do business.

“AAP is not against FDI, but in the current scenario, it can increase unemployment in the city. We agree that FDI in retail improves the consumer’s choice. But experience the world over shows that it leads to loss of jobs to a large extent,” said Kejriwal. He also said the data provided by the Centre to back up its decision to implement FDI could not be corroborated by the AAP government.

“The choice was to be made between giving more choices to consumers and controlling unemployment. Therefore, we took a stand against FDI,” he added.

The move was clearly spelt out in the AAP manifesto, but will still be a blow to international investors already jittery about rules related to FDI in retail.

Although the Centre decides the foreign investment policy, in case of FDI in retail, the state government has a special role given that licences are issued under the Shops & Establishment Act.

Sharma attacked the Kejriwal government’s move, saying that the proposal “deserves to be rejected”. “It is against the interests of farmers, consumers and small businessmen, who stand to benefit from the entry of supermarket chains. Aren’t they aam aadmi? Don’t farmers deserve better price and aren’t consumers entitled to more choice?” Sharma said, adding that Indian companies were already in the retail business and had opened several stores across the country.

Countering Kejriwal’s argument that multi-brand retail would result in unemployment, the minister said, “It flies in the face of logic. It has no merit. It is just theatrics. These stores are not going to come in side lanes but in malls.” Sharma, who has been a vocal supporter of FDI in retail, said that the sector generates jobs not just inside stores but also in the supply chain, and helps create better infrastructure that reduces wastage. Consultants said that the Delhi government’s move may stand legal scrutiny, but sends a negative signal to investors. Industry chambers echoed similar sentiments. “This direct negation without demonstrating a search for a viable alternative would hamper investment sentiment,” FICCI president Sidharth Birla said.

Business Standard |

More good news, surprises coming for FDI in multi-brand retail: Sharma

Commerce and Industry Minister Anand Sharma on Saturday said the government would approve the proposed Amritsar-Delhi-Kolkata industrial corridor (ADKIC) by January. “I hope to have the Cabinet approval by the first week of January. It is work in progress,” Sharma said on the sidelines of the Federation of Indian Chambers of Commerce and Industry’s annual general meeting here.

The ADKIC project, which would be supported by the Japanese government, envisages budgetary support of Rs 5,749 crore. It will be aligned with the Eastern Dedicated Freight Corridor. Earlier, the project was scheduled to have been taken up by the Cabinet in October, after being finalised by the Prime Minister’s Office in September.

The project will cover the states of Punjab, Haryana, Uttar Pradesh, Uttarakhand, Bihar, Jharkhand and West Bengal. It will cover cities such as Amritsar, Jalandhar, Ludhiana, Ambala, Saharanpur, Delhi, Roorkee, Moradabad, Bareilly, Aligarh, Kanpur, Lucknow, Allahabad, Varanasi, Patna, Hazaribagh, Dhanbad, Asansol, Durgapur and Kolkata.

“Before the end of the financial year, there will be more announcements (on foreign direct investment in the multi-brand retail sector)…More good news, surprises coming,” Sharma said.

Recently, Tesco, present here through its partnership with Tata group’s Trent, said it would invest $110 million (Rs 680 crore) in India for front-end multi-brand retail stores.

While addressing industry leaders here, Sharma said, “I can emphatically say in India, there was never a policy paralysis. Major decisions were made during the difficult period since the economic crisis. There have been downturns, there have been contractions…Look where India has been. Yes, we are not growing at nine per cent-plus; we were dragged down. We cannot be insulated from what happened in the world.”

He said the country needed electoral, as well as judicial reforms, adding the poor should have access to the judiciary.

The Financial Express |

Centre plans to give freedom to states to hike PDS sugar price

Food minister KV Thomas on Wednesday said his ministry has moved a cabinet proposal to give freedom to state governments to hike the retail price of sugar sold in ration shops.

At present, sugar is being sold at Rs 13.50 per kg in the public distribution system (PDS). This price has not been revised since 2002 despite increase in open market price to Rs 35-40 per kg.

After the decontrol of the sugar sector in May, the states have been asked to procure sugar from the open market to meet the ration shop demand from this month onwards. The difference of only upto Rs 18.50/kg is paid as subsidy to states.

“Since the procurement cost of sugar is high especially in north eastern regions, the state governments want to increase the retail issue price for PDS. I have discussed this issue with the finance minister. The cabinet has to take a decision,” Thomas told reporters on the sidelines of a FICCI event.

A proposal to allow state governments to increase the retail price of sugar sold at ration shops has been prepared for cabinet's consideration, he said.

Sources said the food ministry's proposal is to allow state governments to hike sugar price maximum by Rs 1 per kg. This will reduce the subsidy burden.

Prior to partial decontrol of the sugar sector, mills were mandated to supply 10% of their production to meet the PDS demand. The total requirement of sugar for PDS is about 27 lakh tonnes, of which offtake is only 20 lakh tonnes.

The subsidy burden last year was Rs 5,300 crore.

The Financial Express |

Centre plans to give freedom to states to hike PDS sugar price

Food minister KV Thomas on Wednesday said his ministry has moved a cabinet proposal to give freedom to state governments to hike the retail price of sugar sold in ration shops.

At present, sugar is being sold at Rs. 13.50 per kg in the public distribution system (PDS). This price has not been revised since 2002 despite increase in open market price to Rs. 35-40 per kg.

After the decontrol of the sugar sector in May, the states have been asked to procure sugar from the open market to meet the ration shop demand from this month onwards. The difference of only upto Rs. 18.50/kg is paid as subsidy to states.

“Since the procurement cost of sugar is high especially in north eastern regions, the state governments want to increase the retail issue price for PDS. I have discussed this issue with the finance minister. The cabinet has to take a decision,” Thomas told reporters on the sidelines of a FICCI event.

A proposal to allow state governments to increase the retail price of sugar sold at ration shops has been prepared for cabinet's consideration, he said.

Sources said the food ministry's proposal is to allow state governments to hike sugar price maximum by Rs. 1 per kg. This will reduce the subsidy burden.

Prior to partial decontrol of the sugar sector, mills were mandated to supply 10% of their production to meet the PDS demand. The total requirement of sugar for PDS is about 27 lakh tonnes, of which offtake is only 20 lakh tonnes.

The subsidy burden last year was Rs. 5,300 crore.

The Hindu |

FMC gets more teeth

The government on Wednesday said it had issued a notification giving more teeth to regulator Forward Markets Commission (FMC) to ensure that the NSEL settled Rs.5,600 crore in dues to investors.

NSEL is facing the problem of settlement after it suspended trade in one-day forward contracts on July 31 following the government direction.

On Tuesday, it stopped trading in e-series contracts in gold in anticipation of the notification to this effect.

“We have given more powers to FMC to handle the NSEL settlement issue. The situation is under control,” Food and Consumer Affairs Minister K. V. Thomas told reporters on the sidelines of a FICCI event.

A notification has been issued on August 6 giving wide ranging set of powers to the FMC to ensure settlement of dues at NSEL, said Consumer Affairs Secretary Pankaj Agrawala who was also present at the event.

“Settlement of all one-day forward contracts at NSEL shall be done under the supervision of FMC and any order or direction issued by the FMC in this regard shall be binding on the NSEL,” the notification said.

The Statesman |

FMC gets more teeth

The government today said it has issued a notification giving more teeth to the regulator Forward Markets Commission (FMC) to ensure that the NSEL ensures settlement of Rs 5,600 crore in dues to investors.

NSEL is facing the problem of settlement after it suspended trade in one-day forward contracts on 31 July following the government direction. Yesterday, it stopped trading in e-series contracts in gold in anticipation of the notification to this effect.

“We have given more powers to FMC to handle the NSEL settlement issue. The situation is under control,” food and consumer affairs minister KV Thomas told reporters on the sidelines of a FICCI event.

Business Today |

FMC gets more teeth to oversee NSEL settlement

The government on Wednesday said it has issued a notification giving more teeth to the regulator Forward Markets Commission (FMC) to ensure that the NSEL ensures settlement of Rs 5,600 crore in dues to investors.

NSEL is facing the problem of settlement after it suspended trade in one-day forward contracts on July 31 following the government direction. On Tuesday, it stopped trading in e-series contracts in gold in anticipation of the notification to this effect.

"We have given more powers to FMC to handle the NSEL settlement issue. The situation is under control," Food and Consumer Affairs Minister K V Thomas told reporters on the sidelines of a FICCI event.

A notification has been issued on August 6 giving wide ranging set of powers to the FMC to ensure settlement of dues at NSEL, said Consumer Affairs Secretary Pankaj Agrawala who was also present at the event.

"Settlement of all one-day forward contract at NSEL shall be done under the supervision of FMC and any order or direction issued by FMC in this regard shall be binding on the NSEL," the notification said.

Under the notification, the government has also barred the NSEL from offering any contracts including e-series for trading at its platform, Agarwala said.

The e-series products are banned as they are forward contracts. "Right now, we want NSEL to concentrate on settlement. We do not want to complicate the issue," he said.

E-series contracts are a unique market segment, which function like the cash segment in equities and offer commodities in demat form in smaller denominations. They contributed about 40 per cent of NSEL's Rs 18,315 crore turnover in June.

Stating that the government is keeping a close watch on NSEL, Agarwala said it will now wait for the notification to take effect and see how the settlement takes place under the supervision of FMC.

Asked if small investors would be given priority during settlement, he said that the ministry is waiting for inputs from the FMC on this issue.

The exchange, which is promoted by Financial Technologies India Ltd (FTIL), plans to submit its settlement plan to the FMC by August 14.

At present, FMC does not regulate spot exchanges. Amid the crisis of NSEL, the government is seriously working on new regulations for spot exchanges.

The Financial Express |

India retail market poised to touch $1.3 trillion: Govt

The domestic retail market is poised to touch USD 1.3 trillion by 2020 and the industry has the responsibility to provide quality goods and services at affordable prices, Consumer Affairs Minister K V Thomas today said.

The consumer behaviour is also experiencing a transition with trends like online shopping, he said at an event organised by FICCI. With consumer awareness improving dumping of cheap goods from neighbouring countries is slowing down, he added.

"The Indian retail market is poised to reach USD 1.3 trillion by 2020 and therefore it will provide a tremendous growth opportunity for retail and FMCG players alike," Thomas said, a week after government relaxed foreign direct investment (FDI) norms in multi-brand retail.

The Indian FMCG industry is growing at 11 per cent annually. The current retail market size is USD 500 billion.

Thomas said they have "a responsibility" to keep consumer confidence by providing quality goods and services at affordable prices.

"....I would expect the Indian industry to live up to the expectations of people who look up to you for goods and services at price they can afford," he said, adding that the industry should serve consumers in such a manner that the regulators' activities become redundant.

The minister said a high-level committee on internal trade reforms has been set up to see how laws could be streamlined to ensure vibrant market is in place for all stakeholders.

Last week, the government relaxed foreign direct investment (FDI) norms in multi-brand retail. It diluted mandatory 30 per cent local sourcing norms for multi-brand retailers and permitted states to include cities with population less than 1 million for allowing such retailing.

Emphasising that India's huge consumer base of more than one billion is an opportunity for the FMCG sector, Thomas said the industry should take advantage of this and invent new products with superior technical prowess and intelligence.

At present, global players are taking benefit of this situation. They are shifting to India to manufacture their goods as the country has cheap labour and the big market to exploit, he said.

He also mentioned that the domestic industry should "seriously" take into account huge decline in the number of families living below poverty line (BPL).

Consumer Affairs Secretary Pankaj Agrawala said, "We are moving towards a complex market. Consumers are ill-equipped and we have to play a proactive role."

To protect consumers from unfair trade practices, he said an inter-ministerial panel will soon be set up to discuss how the government can take sue motto notice of grievances of consumers and take actions accordingly.

The Economic Times |

FMC gets more teeth to ensure NSEL settles Rs 5,600 crore dues

The government today said it has issued a notification giving more teeth to the regulator Forward Markets Commission (FMC) to ensure that the NSEL ensures settlement of Rs 5,600 crore in dues to investors.

NSEL is facing the problem of settlement after it suspended trade in one-day forward contracts on July 31 following the government direction. Yesterday, it stopped trading in e-series contracts in gold in anticipation of the notification to this effect.

"We have given more powers to FMC to handle the NSEL settlement issue. The situation is under control," Food and Consumer Affairs Minister K V Thomas told reporters on the sidelines of a FICCI event.

A notification has been issued on August 6 giving wide ranging set of powers to the FMC to ensure settlement of dues at NSEL, said Consumer Affairs Secretary Pankaj Agrawala who was also present at the event.

"Settlement of all one-day forward contract at NSEL shall be done under the supervison of FMC and any order or direction issued by FMC in this regard shall be binding on the NSEL," the notification said.

Under the notification, the government has also barred the NSEL from offering any contracts including e-series for trading at its platform, Agarwala said.

The e-series products are banned as they are forward contracts. "Right now, we want NSEL to concentrate on settlement. We do not want to complicate the issue," he said.

E-series contracts are a unique market segment, which function like the cash segment in equities and offer commodities in demat form in smaller denominations. They contributed about 40 per cent of NSEL's Rs 18,315 crore turnover in June.

Stating that the government is keeping a close watch on NSEL, Agarwala said it will now wait for the notification to take effect and see how the settlement takes place under the supervision of FMC.

Asked if small investors would be given priority during settlement, he said that the ministry is waiting for inputs from the FMC on this issue.

The exchange, which is promoted by Financial Technologies India Ltd (FTIL), plans to submit its settlement plan to the FMC by August 14.

At present, FMC does not regulate spot exchanges. Amid the crisis of NSEL, the government is seriously working on new regulations for spot exchanges.

The Economic Times |

Centre plans to give freedom to states to hike PDS sugar price

Food Minister K V Thomas today said his ministry has moved a cabinet proposal to give freedom to state governments to hike the retail price of sugar sold in ration shops.

At present, sugar is being sold at Rs 13.50 per kg in the public distribution system (PDS). This price has not been revised since 2002 despite increase in open market price to Rs 35-40 per kg.

After the decontrol of the sugar sector in May, the states have been asked to procure sugar from the open market to meet the ration shop demand from this month onwards. The difference of only upto Rs 18.50/kg is paid as subsidy to states.

"Since the procurement cost of sugar is high especially in north eastern regions, the state governments want to increase the retail issue price for PDS. I have discussed this issue with the Finance Minister. The cabinet has to take a decision," Thomas told reporters on the sidelines of a FICCI event.

A proposal to allow state governments to increase the retail price of sugar sold at ration shops has been prepared for cabinet's consideration, he said.

Sources said that the Food Ministry's proposal is to allow state governments to hike sugar price maximum by Rs one per kg. This will reduce the subsidy burden.

Prior to partial decontrol of the sugar sector, mills were mandated to supply 10 per cent of their production to meet the PDS demand. The total requirement of sugar for PDS is about 27 lakh tonnes, of which offtake is only 20 lakh tonnes. The subsidy burden last year was Rs 5,300 crore.

Sugar production in the country is estimated at 24.5 million tonnes in 2012-13 marketing year (October-September), against the total demand of 22 million tonnes.

Business Standard |

Retailers meet Sharma, flag policy concerns, leave empty-handed

The government failed to give any definite answers to the questions posed by the retail industry today, but assured foreign and domestic multi-brand chains that their concerns would be addressed.

Commerce and industry minister Anand Sharma had called top representatives of retail companies for a roundtable to discuss the policy hurdles faced by the industry.

Nine months after the government announced the multi-brand policy, allowing up to 51 per cent foreign investment in the sector, the commerce and industry ministry is planning to issue revised guidelines with greater clarity on issues.

Sources in the government said that some of the issues, including whether 50 per cent of investment made by a retail chain should go into backend infrastructure only in the first tranche or as a continuous process,required change in the policy and those would be taken to the Cabinet for further discussion and approval.

On the issue of moving the Cabinet again for changes in the policy, a senior official of the Department of Industrial Policy & Promotion (DIPP) told Business Standard, "let's examine it."

He added that a decision would be taken on that in a day or two. While the industry sought dilution of the sourcing norms for multi-brand retail, in sync with single-brand guidelines, besides clarity on backend and frontend investments, Sharma said, "it is important for the government to hear the concerns of the industry and address them." Without giving any on-the-spot solution or answer, the minister said, "we believe that we have the capacity to address those concerns. We will try to address the concerns and accordingly the guidelines will be given out."

Also, to consider a higher FDI level across many sectors including multi-brand retail, Prime Minister Manmohan Singh would have discussions with his Cabinet colleagues on July 1.

Retailers who met Sharma on Thursday included Rajan Bharti Mittal, vice chairman and managing director of Bharti Enterprises; Walmart senior vice-president and interim India head Ramnik Narsey; Carrefour India MD Jean Noel Bironneau; Tesco Asia finance director Harjeet Drubra; Reliance Retail chief executive (lifestyle) Bijou Kurien, among others. Representatives of business chambers CII and FICCI were also part of the round table.

After the meeting, Sharma said, "the purpose of this meeting has been to interact with the multi brand retailers and potential investors. It is an ongoing dialogue between the government, the businesses and the investors." So far, not even a single application has been made by any of the foreign retailers proposing India plan.

Bharti group's Mittal told reporters that retailers suggested to the government that the 30% sourcing cap from small local enterprises for multi-brand retail should be made 'preferably', instead of 'mandatory'.

In single brand retail, mandatory has been replaced with preferably in the condition on 30 per cent sourcing from MSMEs. The second issue raised was about the definition of MSME.

Also, the issue regarding investment in the infrastructure was raised. "After investing first tranche into back-end infrastructure, investors should be free to invest in other operations also".

According to the current policy a minimum investment of $100 million needs to be made by a retailer, 50 per cent of which must go into fresh backend.

The Indian Express |

Retailers meet Sharma, ask for more in FDI policy

The much-hyped retail round-table called by commerce and industry minister Anand Sharma on Thursday, which was attended representatives of both global retail majors such as Tesco, Walmart and Carrefour, as well as domestic players including the Tata group, Bharti Enterprises, Aditya Birla Group, Reliance Retail and Pantaloon, failed to live up to its billing.

While the firms sought more clarity on the foreign direct investment (FDI) policy in multi-brand retail trading and sought that certain changes be made in the existing policy to attract investors, the government had little to offer in the form of concrete assurances.

Not even a single global player has expressed serious interest in the multi-brand retail sector ever since it was liberalised September last year. In the meeting, the retailers raised concerns, especially those pertaining to mandatory sourcing and back-end infrastructure requirement. Bharti Enterprise, which has a 50:50 joint venture with Walmart, said 30 per cent sourcing from small and medium enterprises (SME) should be not be mandatory but instead should be made "preferably" since not everything can be sourced from them.

"We have also said that at the entry point it should be an SME but if it crosses the limit of $1 million, we should be allowed to continue sourcing from the same unit," Rajan Mittal, Bharti Enterprises vice-chairman, told reporters after emerging from the meeting. Walmart Asia chief Scott Price, who flew in Wednesday to announce top-level reshuffle in the India unit, met Sharma in the morning to discuss issues regarding the multi-brand retail trade (MBRT). Most of the retailers raised the issue of 50 per cent mandatory investment in back-end infrastructure, saying that it should be made only out of the first tranche of FDI. Presentations were made by industry chambers FICCI and CII, summing up the concerns of both global and Indian retailers.

Attempting to assuage investor concerns, Sharma said the purpose of the meeting was to interact with the retailers and potential investors, "and an early and appropriate view will be taken so that the guidelines can accordingly be given out."

The New Indian Express |

Multi-brand retailers want FDI policy to allow sourcing 30% 'preferably' from SMEs

Union Commerce and Industry Minister Anand Sharma chaired a round-table meeting on retail on Thursday with multi-brand retailers and potential investors who urged the government to change the Foreign Direct Investment (FDI) policy applicable to multi-brand retail. They said that the government should apply the same sourcing rules as single-brand retail to multi-brand as well. They also demanded that foreign investors be expected to invest only 50 per cent of the first tranche of investment in back-end infrastructure.

Representatives from major retailers such as Walmart, Tesco, Carrefour, Bharti, Aditya Birla Group, Tatas, Reliance, Pantaloon and others attended the meeting.

“The objective of the policy is to encourage investments, job creation, benefit to the farmers and benefit to the consumers. Therefore, we have sufficient space to address those concerns, bring in the clarity, and an early and appropriate view will be taken so that the guidelines can accordingly be given out,” Sharma said after the meeting.

The FDI policy in the single-brand retail says that 30 per cent of products sold should be “preferably” sourced from small and medium enterprises (SMEs). In multi-brand retail, however, the policy says that it is “mandatory” for the retailer to source 30 per cent of products from SMEs. While 100 per cent FDI has been allowed in single-brand, 51 per cent is permitted in multi-brand retail.

“The industry raised two-three major points like the 30 per cent sourcing issue. We have said that it should be ‘preferable’ and not ‘mandatory’. Industry cannot buy everything from SMEs,” Rajan Bharti Mittal, Vice-Chairman and MD, Bharti Enterprises said.

The Department of Industrial Policy and Promotion (DIPP) recently clarified that investment in back-end infrastructure applied to new chain of stores that foreign retailers start in the country. “No amount of policy can assure investment. Until and unless investors feel that their investment is secure, it would not come. It applies not only on FDI policy but also on all policies,” Bharat Wakhlu, Resident Director, Tata Services said.

Jean Noel, Managing Director, Carrefour India, Vinai Singh, Managing Director, Landmark, Atul Daga, CFO, Aditya Birla Retail attended the meeting along with representatives from industry bodies such as CII and FICCI.

Hindustan Times |

Retailers seek easing of multi-brand FDI norms

Commerce and industry minister Anand Sharma on Thursday met organised retailers who had called on the minister to seek changes in the sourcing and investment norms under the FDI policy in multibrand retail.

The retailers’ delegation included executives from firms such as Walmart, Carrefour, Tesco and Bharti Enterprises.

“The clause for 30% sourcing from a small and medium enterprise (SME) should be made preferable rather than compulsory. This is simply because in many categories products cannot be bought from an SME. For instance, no SME would manufacture TV,” said Rajan Mittal, vice-chairman, Bharti Enterprises.

Bijou Kurien, chairman, FICCI’s Retail Committee, said clarifications need to come over as to whether the 50% mandatory investment in back-end infrastructure is of the cumulative investment or merely from the first tranche of investment.

Through the government announced detailed notifications about FDI in September last year no major investments or expansion plans have taken place.

US-based Walmart, which has been hit by government investigations, has withheld its expansion plans. On Wednesday, its India president Raj Jain left the company. His replacement, Ramnik Narsey, refused to speak to reporters at the meeting.

The Pioneer |

Govt to meet retailers on multi-brand issues today

Commerce and Industry Minister Anand Sharma has called a meeting of global retailers like Walmart, Tesco, Metro, Carrefour, Aushan and Indian companies on Thursday to clarify contentious issues related to investment in multi brand retail, which have made entry condition tough for foreign retailers into Indian market.

The Indian companies that have been called - are Pantaloon, Tata Group, Landmark and Reliance retail and Adiya Birla. All the stakeholders have confirmed their presence to the ministry.

"Yes we have called a meeting with global retailers to sort out issues for investment in multi brand retail in the country," official sources from Department of Industrial policy and Promotion (DIPP) told The Pioneer.

"You have to wait till Thursday after that we will be in a position to let you know about the takers in FDI in multi brand retail, sources said when asked about why the policy has not been able to attract foreign multi brand retailers.

The meeting between the Government and retailers assumes significance as there has not been a single major foreign investment in the multi-brand segment, even after 10 months of allowing up to 51 per cent FDI in the segment.

"Global retailers like Walmart, Metro, Carrefour, Tesco and Aushan have confirmed their presence including Indian retailers like Pantallon, Tata Group and Relaince Retail," said one of the source.

"Industry chambers like FICCI and CII are also going to attend the meeting," source added.

The meeting is likely to be dominated by issues like definition of group companies, mandatory 50 per cent FDI investment in back-end infrastructure and 30 per cent sourcing from small and medium enterprises (SMEs).

The DIPP had sent invitation to 21 retailers including both global and Indian. Along with those mentioned above, the list included Kroger, Walgreen, Home Depot, Costco Wholesale Corporation, Schwarz Unternehmens Treuhand, and Aldi. Many of these companies have no presence in India.

US-based Walmart, which has cash and carry business in India through a joint venture with Bharti Enterprises, had asked the department of industrial policy and promotion (DIPP) as to what will constitute group companies.

The query was in relation to an April 2010 circular on cash and carry business which restricts businesses to limit their sale to group firms at 25 per cent of their turnover. The US retail major wants the cap to be raised to 40 per cent.

Business Line |

No FDI without policy clarity, say multi-brand retailers

Retailers have warned that foreign investment will not flow into India in the multi-brand segment till the Government clarifies on key issues related to mandatory back-end investment and local sourcing.

Commerce and Industry Minister Anand Sharma, who met representatives of major retail companies including Walmart, Reliance, Tesco and Carrefour on Thursday, assured them that an “early and appropriate” view will be taken on all areas of concern.

Business Line had reported on June 27 that Department of Industrial Policy and Promotion is already working on a Cabinet note, which would bring clarity on pending matters related to investment in the back-end and mandatory sourcing from small and medium enterprises.

“The policy, in its current form, has not attracted any application let alone investments. The Government has to tweak rules to attract investment,” said Bijou Kurien, Chairman, Retail Committee, FICCI. Kurien is also head of Reliance Retail.

Rajan Bharti Mittal, promoter of Bharti Group, which has a joint venture with US-based retailer Walmart in the cash-and-carry retail segment, said that retailers had voiced their concern on lack of clarity over whether the Government intended to make it mandatory for foreign investors to invest 50 per cent of every $100 million investment in multi-brand retail ventures in back-end infrastructure.

Sourcing

“We are saying that while 50 per cent of the first tranche of investments can be mandatorily invested in the back-end, the same should not hold for subsequent investments. On the issue of sourcing from SMEs, we have said that it should be ‘preferable’ and not ‘mandatory’. The industry cannot buy everything from SMEs,” Mittal added.

While the DIPP is willing to go along with the industry’s demand that mandatory 50 per cent investment into back-end infrastructure be limited to initial investment, the Government may not tweak with the existing requirement that 30 per cent of sourcing done by foreign retailers should be from the small and medium enterprises (SMEs), a DIPP official said.

Thierry Martin, Director of International Development and Partnership, French retailer Auchan, said that the group sought clarification on whether investments in States opposing FDI in retail would pose problems in future.

Stable Policy

Assuring investors that the FDI policy was stable, the Commerce Minister said that it was a national policy adopted after wide discussions and approved by Parliament. It was also endorsed by the Supreme Court. “There is inbuilt stability in it. One should ignore political posturing,” Sharma said.

Industry body CII, too, said that there was a need to ensure consistency between the Union and State Governments to facilitate investment.

Tesco Director for Corporate Affairs Sameer Barde said that the Government had shown positive response to tweaking investment norms.

The Pioneer |

Govt to meet retailers on multi-brand issues today

Commerce and Industry Minister Anand Sharma has called a meeting of global retailers like Walmart, Tesco, Metro, Carrefour, Aushan and Indian companies on Thursday to clarify contentious issues related to investment in multi brand retail, which have made entry condition tough for foreign retailers into Indian market.

The Indian companies that have been called - are Pantaloon, Tata Group, Landmark and Reliance retail and Adiya Birla. All the stakeholders have confirmed their presence to the ministry.

"Yes we have called a meeting with global retailers to sort out issues for investment in multi brand retail in the country," official sources from Department of Industrial policy and Promotion (DIPP) told The Pioneer.

"You have to wait till Thursday after that we will be in a position to let you know about the takers in FDI in multi brand retail, sources said when asked about why the policy has not been able to attract foreign multi brand retailers.

The meeting between the Government and retailers assumes significance as there has not been a single major foreign investment in the multi-brand segment, even after 10 months of allowing up to 51 per cent FDI in the segment.

"Global retailers like Walmart, Metro, Carrefour, Tesco and Aushan have confirmed their presence including Indian retailers like Pantallon, Tata Group and Relaince Retail," said one of the source.

"Industry chambers like FICCI and CII are also going to attend the meeting," source added.

The meeting is likely to be dominated by issues like definition of group companies, mandatory 50 per cent FDI investment in back-end infrastructure and 30 per cent sourcing from small and medium enterprises (SMEs).

The DIPP had sent invitation to 21 retailers including both global and Indian. Along with those mentioned above, the list included Kroger, Walgreen, Home Depot, Costco Wholesale Corporation, Schwarz Unternehmens Treuhand, and Aldi. Many of these companies have no presence in India.

US-based Walmart, which has cash and carry business in India through a joint venture with Bharti Enterprises, had asked the department of industrial policy and promotion (DIPP) as to what will constitute group companies.

The query was in relation to an April 2010 circular on cash and carry business which restricts businesses to limit their sale to group firms at 25 per cent of their turnover. The US retail major wants the cap to be raised to 40 per cent.

Financial World |

Thai govt woos Indians with biz opportunities

Thailand Board of Investment (BOI), the government organisation responsible for promoting overseas investment into Thailand, opened its overseas office in Mumbai today to promote investment opportunities among Indian investors.

"The Thailand Board of Investment on Wednesday opened its Mumbai office in a bid to strengthen investment and trade ties between Thailand and India," said Thailand Industry Minister Prasert Boonchaisuk at a FICCI organised a 'Thailand-India Investment Cooperation Seminar' in Mumbai.

BOI investment promotion services in Mumbai will not only convince investors to invest in Thailand, but also encourage potential Thai investors to do business in India.

India has various industries that match Thailand's investment promotion goals such as auto parts, software, chemicals and pharmaceuticals. Several Indian corporates like Tata Motors, Aditya Birla Chemicals, Apollo Tyres, NTS Steel, Polyplex, Indorama Holdings, Bharat Hotels have presence in Thailand.

At present, Thailand and India are in the process of negotiating a Free Trade Agreement (FTA) covering trade in goods, which would further boost stronger bilateral economic ties. It is projected that the implementation of the proposed FTA between India and Thailand would help increase the bilateral trade to $ 16 billion by 2015.

India and Thailand have already implemented a preferential trade pact, officially dubbed as early harvest scheme, under which duties have been eliminated or drastically reduced on about 80 products. Currently, both the sides are intensely engaged in widening the base of the pact by reducing duties on over 90 per cent of the products traded between them.

Bilateral trade has grown significantly and has multiplied five times since 2000 to reach $ 8.83 billion in 2011-12. This represents nearly 27 per cent increase from trade in 2010. While in the 2012-2013 (April to December) has reached $ 6.6 billion.

The major Thai items of exports to India include machinery & machinery appliances; organic chemicals; electrical machinery and parts; rubbers; plastics; auto parts/accessories; fabrics; refrigerator compressors.

Thai imports from India mainly comprise precious & semi-precious stones; machinery & machinery appliances; iron and steel; medicinal & pharmaceutical products.

The Financial Express |

Govt drafting law on direct selling biz to protect consumers

The government on Wednesday said it was drafting a policy on the direct-selling industry in order to address the concerns of consumers and strengthen the credibility of the sector that is providing huge employment opportunity.

The industry sells various consumer products directly to customers rather than via retail shops. ‘‘We support the Direct Selling Industry. At the present moment, we are drafting a new consumer policy that would encompass new market practices,’’ Consumer Affairs Secretary Pankaj Agarwala said at a FICCI event in the capital.

New market practices like money back guarantee, cooling off period and return policies would be incorporated in the policy to strengthen the credibility of this market, he said. Agarwala said it was necessary to adapt best marketing practices in the integrated global market.

Indian Direct Selling Association (IDSA) chairman Amarnath Sengupta said direct selling has moved beyond cosmetics to include technology products, herbal medicine to garments. He sought a separate regulation to govern this fast growing industry as it has the potential to grow R 10,844 crore by 2015, from R 6,385 crore currently. Besides a separate law, IDSA said there is a need to give definitional and operational clarity to this industry. That apart, it also sought removal of the industry from the ambit of Prize Chits and Money Circulation Scheme (Banning) Act 1978.

The Indian Express |

Govt drafting law on direct selling business

As the government looks at curbing the menace of multi-level marketing companies, consumer affairs secretary Pankaj Agrawala on Wednesday said at a FICCI event that his ministry would emphasise on encompassing the aspects of money back guarantee, cooling off period and return policies in the direct selling sector to in the new consumer policy being framed by the ministry.

Financial Chronicle |

New law on direct selling on the anvil

The central government on Wednesday said it is drafting a policy on the direct-selling industry in the country to address the concerns of consumers and strengthen the credibility of the sector that is providing huge employment opportunity.

The industry sells various consumer products directly to customers rather than via retail shops. “We support the direct selling industry. At the present moment, we are drafting a new consumer policy that would encompass new market practices,” consumer affairs secretary Pankaj Agarwala said at a FICCI event here.

New market practices like money back guarantee, cooling off period and return policies would be incorporated in the policy to strengthen the credibility of this market, he said.

Agarwala said it was necessary to adapt best marketing practices in the integrated global market.

The Asian Age |

Centre to draft new law on direct selling business

The Centre on Wednesday said it is drafting a policy on the direct- selling industry to address the concerns of consumers and strengthen the credibility of the sector that is providing huge employment opportunity.

The industry sells various consumer products directly to customers rather than via retail shops. “We support the Direct Selling Industry. At the present moment, we are drafting a new consumer policy that would encompass new market practices,” consumer affairs secretary Pankaj Agarwala said at a FICCI event here. New market practices like money back guarantee, cooling off period and return policies would be incorporated in the policy to strengthen the credibility of this market, he said.

The Pioneer |

Govt drafting law on direct selling biz to protect consumers

The Centre on Wednesday said it is drafting a policy on the direct-selling industry to address the concerns of consumers and strengthen the credibility of the sector that is providing huge employment opportunity. The industry sells various consumer products directly to customers rather than via retail shops.

“We support the Direct Selling Industry. At the present moment, we are drafting a new consumer policy that would encompass new market practices,” Consumer Affairs Secretary Pankaj Agarwala said at a FICCI event here. New market practices like money back guarantee, cooling off period and return policies would be incorporated in the policy to strengthen the credibility of this market, he said. Agarwala said it was necessary to adapt best marketing practices in the integrated global market.

Business Today |

Govt drafting law on direct-selling business

The government is drafting a policy on the direct-selling industry to address the concerns of consumers and strengthen the credibility of the sector that is providing huge employment opportunity.

The industry sells various consumer products directly to customers rather than via retail shops.

"We support the Direct Selling Industry. At the present moment, we are drafting a new consumer policy that would encompass new market practices," Consumer Affairs Secretary Pankaj Agarwala said at a FICCI event here.

New market practices like money back guarantee, cooling off period and return policies would be incorporated in the policy to strengthen the credibility of this market, he said.

Agarwala said it was necessary to adapt best marketing practices in the integrated global market.

Indian Direct Selling Association (ISDA) Chairman Amarnath Sengupta said direct selling has moved beyond cosmetics to include technology products, herbal medicine to garments.

He sought a separate regulation to govern this fast growing industry as it has the potential to grow Rs 10,844 crore by 2015, from Rs 6,385 crore currently.

Besides a separate law, ISDA said there is a need to give definitional and operational clarity to this industry.

That apart, it also sought removal of the industry from the ambit of Prize Chits and Money Circulation Scheme (Banning) Act 1978.

live mint |

Sales and discounts fail to attract consumers

Sales and promotions have become so common that retail and marketing professional Shriram Sanjeevi has become blase about them.

Such events used to be confined to end-of-season sales, at the most twice a year, that allowed retailers to dispose of inventory and restock stores. Now, they take place through the year as retailers attempt to attract reluctant consumers to open up their wallets.

“Consumers are not that stupid to indulge when there is no money in hand,” says Sanjeevi, 34.

Retail price inflation that rose to a record high of 10.91% in February and economic growth forecast by the government at 5% this fiscal year to March, the slowest in 10 years, has forced consumers in Asia’s third largest economy to watch their spending.

That’s notwithstanding attractive discounts and freebies on offer on everything—from household groceries to food and beverages at restaurants, from automobiles to apartments.

For instance, luxury Italian menswear brand Hugo Boss is offering a 60% discount; fast food restaurant chain McDonald’s is running a promotion in which consumers can double the burger patties in their order and effectively gain a 20-25% discount.

Retailers have had to resort to such discounts to attract shoppers in an economy where growth in inflation-adjusted household spending, or real private final consumption expenditure (PFCE), is set to fall sharply in 2012-13, according to advance estimates from the Central Statistics Office.

At constant (2004-05) prices, PFCE is estimated to expand only 4.1% in the year to 31 March from Rs.34.73 trillion in 2012-13. The growth rate was 6.5% in 2011-12 and 8.1% in 2010-11, according to a report by industry lobby Federation of Indian Chambers of Commerce and Industry (Ficci) and consultancy KPMG released on Tuesday.

Retail inflation moved up for the fifth consecutive month in February on rising prices of household essentials such as vegetables, edible oil, cereals and protein-based items. Clothing and footwear prices increased 10.87% in the month, according to the consumer price index (CPI) report published on Tuesday.

Consumers are not only cutting back on large or discretionary spending, but also on daily essentials. It has prompted consumer packaged goods makers like Hindustan Unilever Ltd (HUL), Godrej Consumer Products Ltd, Wipro Ltd’s consumer arm Wipro Consumer Care and Lighting to offer discounts on soaps, shampoos and conditioners.

“Offers continue to run on shampoos as well as emerging categories such as hand wash and conditioners,” said analysts Varun Lohchab, Gaurang Kakkad and Prasad Dhake of Religare Capital Markets in a 25 February report.

Sanjay Bindra, who launched Seven East, a premium women’s ethnic wear brand in 2011 after splitting from the family-owned Biba Apparels Pvt. Ltd, says it’s a waiting game that’s being played out in the race for consumer wallets.

“An SMS blast four years ago used to result in a flock of consumers at the store by 11 am. Today, the consumer is waiting for even more discounts… the waiting game is being played by everyone,” says Bindra.

Be it 0% interest finance schemes, forfeiting of processing fees or retailers offering freebies and discounts, there is always something on offer for consumers when they walk into a retail showroom.

“Whenever a consumer walks into the store, there is always some or the other offer and consumers have realized this. Now they buy through the year and have stopped preponing the purchase to avail a promotion,” says Nilesh Gupta, managing partner at Vijay Sales Pvt. Ltd, a consumer durables retail chain in western India.

Still, the consumer durables industry’s growth rate slowed to 8-12% in 2012, compared with 25-30% in the preceding few years even as the offers have increased, says Gupta.

Likewise, growth in the food, restaurant and hotel industry is slowing. According to the Federation of Hotel and Restaurant Associations of India, an umbrella group, the hotel industry grew at a compounded average growth rate of 5-8% in 2011 and 2012, lower than the projected 12% growth rate for the period.

Similarly, the restaurant sector grew three percentage points lower than the projected 20% compounded average growth rate for 2011 and 2012, said M.D. Kapoor, secretary general of the federation.

To be sure, retailers are exploring new ways to win consumers and improve stressed cash flows, apart from taking recourse to sales and promotions.

Big Bazaar, the supermarket chain of India’s largest listed retail company Pantaloon Retail (India) Ltd, is piloting a loyalty programme in which consumers can pay in advance for their yearly groceries and ensure the prices of important staples remain stable regardless of inflation.

Sahara group, which launched its own private label and retail venture Q Shop in November, is looking at a mix of different business models. The group is offering consumers a loyalty programme in which they pay an advance deposit to avail of its benefits like bonus points on purchases which can be redeemed against Q Shop merchandise, discounts on medical test from associates, and on rooms and beverages in Sahara Hotels.

“We have more than 4.5 crore esteemed citizens of India who have enrolled themselves in this programme which starts from minimum Rs.1,000 of advance amount,” Romie Dutt, executive director, Sahara Q Shop said.

Seven East launched a new line branded as Glitterati last month, showcasing 100 years of Indian cinema, at 20-30% lower pricing on average to its standard pricing. “The idea is to delight customers with pricing and merchandise,” says Bindra while explaining that discounts and sales no longer work.

With the summer setting in and the next edition of the Indian Premier League cricket tournament nearing its start date, the number of offers and promotions for eating out and staying in hotels will only increase, industry executives said.

Yet, the outlook remains grim with a tough year seen looming as the economy struggles for recovery, keeping consumer confidence low.

“The consumer is completely battered by inflation and is uncertain about the future. Whatever purchases they can defer, delay, they are doing that,” said Arvind Singhal, chairman, Technopak Advisors Pvt. Ltd, a Gurgaon-based retail consultancy firm.

Sahara has filed a defamation case in a Patna court against Mint ’s editor and some reporters over the newspaper’s coverage of the company’s dispute with the Securities and Exchange Board of India . Mint is contesting the case.

The Financial Express |

'About Rs 64k cr investment needed for strong backend infra'

Backing FDI in multi-brand retail, FICCI President R V Kanoria today said about Rs 64,000 crore is required to build a strong backend infrastructure like cold storages to reduce wastage in agriculture items.

Kanoria was speaking at an interactive meeting here on the issue of concerns of retail stakeholders like small kirana stores, farmers and consumers.

Lack of adequate storage facilities causes heavy losses to farmers in terms of wastages in quality and quantity of produce in general and of fruits and vegetables in particular, Kanoria said, adding it also leads to high rate of inflation.

"Huge investment of almost Rs 64,000 crore is required to build a strong backend infrastructure in India. Thus, FDI in retail would help in addressing this issue with compulsory investment of 50 per cent in backend," he said in a statement.

He also said investments in the retail sector will see gainful employment opportunities in processing, sorting, marketing and logistic management due to the decision.

According to estimates, about 4 million jobs will be created in the front-end alone in the next five years.

Speaking on the occasion, Raghav Gupta, Principal, Booz & Co. said FDI in retail can potentially add 1.5 million jobs by 2016.

FICCI Secretary General Didar Singh said India's retail sector is expected to see significant growth in coming years.

"Within this, organised retail is expected to grow rapidly, further accelerated by the recent opening up of FDI. At the same time, unorganised sector will also see a reasonable growth," Singh said.

The Hindu |

`About Rs 64,000 crore investment needed for strong backend infra’

Backing FDI in multi-brand retail, FICCI President R V Kanoria on Saturday said about Rs 64,000 crore is required to build a strong backend infrastructure like cold storages to reduce wastage in agriculture items.

Mr Kanoria was speaking at an interactive meeting in New Delhi on the issue of concerns of retail stakeholders like small kirana stores, farmers and consumers.

Lack of adequate storage facilities causes heavy losses to farmers in terms of wastages in quality and quantity of produce in general and of fruits and vegetables in particular, Kanoria said, adding it also leads to high rate of inflation.

“Huge investment of almost Rs 64,000 crore is required to build a strong backend infrastructure in India. Thus, FDI in retail would help in addressing this issue with compulsory investment of 50 per cent in backend,” he said in a statement.

He also said investments in the retail sector will see gainful employment opportunities in processing, sorting, marketing and logistic management due to the decision.

According to estimates, about 4 million jobs will be created in the front-end alone in the next five years.

Speaking on the occasion, Raghav Gupta, Principal, Booz & Co. said FDI in retail can potentially add 1.5 million jobs by 2016.

FICCI Secretary General Didar Singh said India’s retail sector is expected to see significant growth in coming years.

“Within this, organised retail is expected to grow rapidly, further accelerated by the recent opening up of FDI.At the same time, unorganised sector will also see a reasonable growth,” Singh said.

The Financial Express |

'About Rs 64k cr investment needed for strong backend infra'

Backing FDI in multi-brand retail, FICCI President R V Kanoria today said about Rs 64,000 crore is required to build a strong backend infrastructure like cold storages to reduce wastage in agriculture items.

Kanoria was speaking at an interactive meeting here on the issue of concerns of retail stakeholders like small kirana stores, farmers and consumers.

Lack of adequate storage facilities causes heavy losses to farmers in terms of wastages in quality and quantity of produce in general and of fruits and vegetables in particular, Kanoria said, adding it also leads to high rate of inflation.

"Huge investment of almost Rs 64,000 crore is required to build a strong backend infrastructure in India. Thus, FDI in retail would help in addressing this issue with compulsory investment of 50 per cent in backend," he said in a statement.

He also said investments in the retail sector will see gainful employment opportunities in processing, sorting, marketing and logistic management due to the decision.

According to estimates, about 4 million jobs will be created in the front-end alone in the next five years.

Speaking on the occasion, Raghav Gupta, Principal, Booz & Co. said FDI in retail can potentially add 1.5 million jobs by 2016.

FICCI Secretary General Didar Singh said India's retail sector is expected to see significant growth in coming years.

"Within this, organised retail is expected to grow rapidly, further accelerated by the recent opening up of FDI. At the same time, unorganised sector will also see a reasonable growth," Singh said.

The Statesman |

`64K cr needed for strong infra'

Backing FDI in multi-brand retail, FICCI president RV Kanoria today said about Rs 64,000 crore is required to build a strong backend infrastructure such as cold storages to reduce wastage in agriculture items. Mr Kanoria was speaking at an interactive meeting here on the issue of concerns of retail stakeholders such as small kirana stores, farmers and consumers.

Lack of adequate storage facilities causes heavy losses to farmers in terms of wastages in quality and quantity of produce in general and of fruits and vegetables in particular, Mr Kanoria said, adding it also leads to high rate of inflation.

“Huge investment of almost Rs 64,000 crore is required to build a strong backend infrastructure in India. Thus, FDI in retail would help in addressing this issue with compulsory investment of 50 per cent in backend,” he said in a statement.

Business Line |

Retail sector to grow into $1.3-t market by 2020: FICCI

India’s retail sector will become a $1.3 trillion opportunity by 2020, according to the Federation of Indian Chambers of Commerce and Industry (FICCI).

In a white paper on the subject, FICCI said consumption will be driven through integrated multi-channel retailing. Modern retailers have in the past tried to capitalise on this opportunity by increasing their store presence across major cities. On the other hand, fast moving consumer goods (FMCG) companies have tried to enhance their distribution reach.

White paper

The white paper, titled “Driving Indian Consumption through Integrated Multichannel Retailing”, proposes a forward-looking 4i Multichannel Maturity Model. Through this model, retailers can fully leverage the potential of all contemporary channels accessible to the Indian consumers — brick and mortar stores, digital and mobile.

Conventional model

However, this cannot be solely addressed by the conventional brick and mortar retail channel because the opportunity is dispersed across the country, the chamber said, where a billion plus customers need a million sales and service touch points.

FICCI believes that modern retailers have the potential to reach $10 billion of sales through digital, mobile and other non-conventional channels by 2020.

Most Indian retailers are yet to start their multi channel journey, though some of them are in individual stage and some in independent stage of multichannel maturity, the report adds.

HT Mint |

Retail to grow six times by 2020

Notwithstanding the current slowdown, the retail industry is poised to become a $1.3 trillion opportunity by 2020, driven largely by modern trade, a joint report by industry body Federation of Indian Chambers of Commerce and Industry (FICCI) and Tata Consultancy Services (TCS) said.

The Economic Times |

Modern retail to grow 6-times to $220 billion by 2020: FICCI study

Despite the current slowdown, the retail industry is poised to touch $ 1.3 trillion in the next eight years, driven largely by modern trade, which will jump seven-fold by then to touch $ 220 billion.

"The estimated value of the retail sector at the present juncture is about $ 500 billion. Penetration level of modern retail, which currently stands at 5 per cent, will grow about six times from the current $ 27 billion to $ 220 billion in 2020," says a FICCI- Tata Consultancy Services report.

The report titled 'Driving Consumption through Integrated Multi-Channel Retailing' was released here today at a retail summit organised by FICCI, further said, "The domestic retail sector is poised to become a $ 1.3-trillion opportunity by 2020. Modern retailers in the past have tried to capitalise on this opportunity by increasing their store presence across major cities."

The report further says to achieve this growth, the industry cannot solely depend on the conventional brick-and-mortar stores, but will have to look at other avenues like digital and mobile sales.

"Expensive real estate costs have already played a spoilsport for the retailers. It would be impossible for most retail categories to reach break-even at such high rentals of 10-15 per cent of the revenue. Retailers need to rethink their business plans and shift a chunk of their sales from stores to alternate low-cost channels," it says.

According to the report, such alternate channels can add immense value to sales.

"Sales through digital channels, which is a miniscule percentage today, will increase to 6-8 per cent of total modern retail amounting to about $ 13.3-17.6 billion by 2020," says the report.

It further says there will be close to 200 cities with population of over 0.5 million by the turn of 2020, which will fuel retail growth. Consumer goods companies that depend on retailers to hawk their wares have a lot to gain if they collaborate with the retailers, it observes.

"There is a symbiotic relationship between retailers and FMCG companies, which spread across the value chain from assortment planning, replenishment, space planning and promotion. It is be imperative for FMCG and retail companies to collaborate in this journey.

"FMCG firms have a lot to gain with the advent of multi-channel retailing. The depth of retail FMCG collaboration will be one of the key success factors for multi-channel retailing," it said.

Hindustan Times |

Hot food retail sector gets government push

Riding high on the huge opportunity in a “sunrise” sector, food retail, the government is looking to set high benchmarks by releasing three new standards to bring such stores on a par with their global counterparts. The sector, currently estimated at Rs. 3.1 lakh crore, is growing 30% annually and is set to double in the next 15 years to Rs. 6.6 lakh crore.

Considering such a big growth and its direct impact on the consumer, the national standards body — Bureau of Indian Standards (BIS) — has come up with three standards for the growing food retail sector in terms of management, hygiene practices and processing of food.

The three standards to be launched soon include IS 16019:2012 for basic requirements in food retailing, IS 16020:2012 for good hygiene and food safety management, and IS 16021:2012 for good manufacturing practices in food processing.

“Since Indian food retail is a burgeoning sector and directly impacts consumers, BIS has come up with three standards to ensure quality and best practices on a par with global standards,” a senior official at BIS told Hindustan Times.

“Though it won’t be mandatory at present, the government is considering a proposal to compulsorily implement the standards in due course to ensure uniform quality in food retail across India,” he added.

With the emergence of the new urban middle class and changing consumer habits, food and grocery has emerged as the second-largest segment of the retail industry. India is among the world’s major food producers and ranks as the largest in production of livestock, milk and cereals, the second-largest in fruits and vegetable products, and among the top five in rice, wheat, groundnuts, tea, coffee, tobacco, spices, sugar and oilseeds.

“The Indian Standards on food retail management and good manufacturing practices will go a long way in the development of both the food retail and processing sector in India,” Arbind Kumar, director-general, FICCI, told HT.

“If FDI (foreign direct investment) in multi-brand retail sector is allowed, foreign retailers with expertise will bring in best practices in manufacturing, processing and distribution in India, thereby enhancing the objective for having the Indian Standards,” he added.

Financial Chronicle |

Pavers approaches govt for licence in single brand retail

The government today said footwear and accessories player Pavers England has applied for single brand retail licence to operate on its own in India.

"There is one proposal - Pavers India," Department of Industrial Policy and Promotion (DIPP) Secretary Saurabh Chandra said when asked whether the ministry has received any proposal for single brand retail store.

The government had in January increased the FDI cap in single brand retail to 100 per cent, paving way for global brands and retailers to have full ownership of their Indian operations.
Chandra did not provide further details of the proposal, but said many more international retail brands are expected to come up with similar proposals.

It is understood that Pavers plans to invest about $ 20 million (around Rs 100 crore) in the country.

The firm sells products through its Chennai-based master franchisee Trident Retail in 23 exclusive stores, and also through Reliance Footprint and Lifestyle outlets.

The company, it is believed, has no issue with the 30 per cent mandatory sourcing clause for 100 per cent FDI in single brand retail as it is already buying from India.

For FDI beyond 51 per cent, the retailer will have to source at least 30 per cent of its requirements from domestic small and cottage industries which have a maximum investment in plant and machinery of $ 1 million (about Rs 5 crore).

Established in 1971, Pavers retails products at more than 100 outlets worldwide.

Pavers had formed a joint venture with London-based Foresight Group to tap growth opportunities in India.

In 2010, Pavers had said it planned to 100 stores in India in five years. In 2011, the company announced an investment of $ 15 million (nearly Rs 70 crore) to expand presence in the Indian market.

On the proposal to allow foreign airlines to pick up stake in domestic carriers, Chandra said that the matters is under consideration.

"The decision has to be taken by the cabinet. Process of consultation is on...We hope to get it soon," he said, adding that consultation on multi-brand retail is also on.

Further, he said that there is a "status quo" on FDI in defence. He was talking to reporters at a FICCI function on intellectual property policy.

The Telegraph |

Rajiv Kumar addresses fears regarding FDI in retail

The government has finally allowed 51 per cent foreign direct investment in multi-brand retail. The idea was initiated during National Democratic Alliance rule and has been under consideration for more than seven years. That is the second major reform that has taken us seven years to implement — the first being the hugely successful telecommunications reform. This gestation period for reforms must be reduced if we are to successfully tackle the most important task of generating 12 million additional jobs every year for the next 15 years.

It may be useful here to try to address some of the misgivings that have arisen. The misgivings run thus: FDI in retail will result in India’s re-colonization as happened with the East India Company, cause the closure of and hardship to the owners of mom-and-pop stores, lead to unemployment as the self-organized retail sector that is likely to be driven out employs 40 million people, practise predatory pricing to drive out smaller retailers and gain market dominance which will hike prices to fleece consumers, and result in a surge of imports as foreign retailers fill their shelves with imported goods, implying the demise of the Indian manufacturing sector. More, retail trading is not rocket science, so why can we not do this ourselves? Foreigners will repatriate the profits and this will impoverish India.

First, 2011 is not 1612. India is not divided into sultanates that can be played off one against the other. Indian strategic strength is as good as or better than that of the retail traders’ countries of origin, except for the United States of America.

Second, small format neighbourhood stores have stood competition from their larger peers very well during the past decade. Spencers, Trends, Big Bazaar, all have entered retail space and are being given a run for their money. Large and small stores co-exist as consumers patronize both to meet different needs. There is no reason to believe that the entry of foreign retailers will lead to a vastly different outcome.

It is estimated that the retail market will grow from the present size of $490 billion to nearly $1 trillion in the next 20 years. During this time the share of large retailers, including foreign ones, is expected to increase from 4-16 per cent. That still leaves 84 per cent of the retail market to small stores, implying a market of $840 billion for them. Finally, foreign stores are being permitted only in larger cities with populations of one million and above. These number 53 now and may become 76 by 2030, still leaving a huge market for the small stores.

With 84 per cent of market share still remaining with small stores, there is no question of large-scale unemployment. Besides, large-scale retailers will generate higher quality employment.

Predatory pricing can be practised only by monopolies and foreign retailers will not enjoy market dominance. Indian competitors apart, there will be a number of foreign players, many with Indian partners, competing for market share. This combined with the monitoring of the Competition Commission would suffice to rule out predatory pricing practices.

Further, it will be difficult for foreign retailers to find cheaper imports across the board. But this fear of domestic manufacturing capacity being wiped out could be better alleviated by putting a cap on the share of imported products to be sold by large format retail stores. Because of our membership of the World Trade Organization we have to offer ‘national treatment’ to all businesses, so we cannot impose this condition only on foreign stores. Then, while retail trade is indeed no rocket science, it does involve scale, infrastructure development and logistics and supply chain management. The operation of large format stores will have positive spill-over effects for both large and small domestic retailers.

Finally, there is hardly any reason to believe that foreign investors will forgo the opportunity to expand capacity in India by reinvesting their profits here instead of repatriating them. And even if they do so, our main concern should be to generate jobs. FDI will help do that. More than 300 million people will move into urban centres in the next two decades. The present retail format cannot cope with that scale of demand. The traders associations and their leaderships, largely political, are encouraging the misgivings.

The Financial Express |

FICCI for FDI in retail to tame food inflation

At a time when the government and common man both is grappling with double-digit food inflation, the Federation of Indian Chambers of Commerce and Industry (FICCI) has come out with a 5-point package of measures that includes according accord special status to perishables and horticulture commodities and de-listing of horticulture commodities from the schedule-I containing notified commodities in APMR Acts of all states.

The Chamber has suggested that FDI in retail should be permitted with the stipulation that the organised retail chains would work closely with farmers in imparting better know-how and providing inputs to improve the productivity and directly sourcing from farmers.

Food inflation has been in double digits for more than a year, primarily due to severe pressure from fruits and vegetables, eggs, meat and marine products. "The government should look at addressing the structural issues related to APMC Act in order to ensure that food inflation is effectively controlled," the chamber said.

According to FICCI, the present onion crisis is no doubt a direct consequence of supply side constraints; the situation is further aggravated by the monopoly of traders in APMCs created by the provisions of the APMR Act.

Most of the APMCs limit the number of licenses issued in a particular market, thereby restricting and eliminating competition required for efficient market functioning. As a result, in situations of limited supply of a particular commodity, the prices get artificially inflated due to limited number of colluded traders.

In this context, FICCI has argued that there is an urgent need to accord a special status to perishables and horticulture commodities. The horticulture commodities should be de-listed from the schedule-I containing notified commodities in APMR Acts of all states. By doing so, it would mean that anyone can buy or sell only perishable commodities anywhere in the country. This would also mean that zone of influence of perishables would be beyond states resulting in better prices for farmers and stabilised prices for consumers. The long chain of intermediaries and inefficient price discovery mechanism are the reasons for high price mark-ups between farmers and consumers. Therefore, farmers should be encouraged to form producer associations/ farmer co-operatives and aggregate the produce, which could be directly sold on electronic spot exchanges or to retailers at consumption centers, FICCI said.

Further, all the markets should be e-linked by introducing electronic auctions or electronic spot exchange counters for transparent price discovery. This would lead to improved efficiency and better price discovery for both the farmers and consumers, the chamber said.

It also suggested that the government should look at encouraging truck operators to operate fleet of transport carriers with special green permits, which would permit them to swiftly move across the border with minimal inspections.

Business Standard |

Allow FDI in multi-brand retail to tame food inflation: FICCI

Pitching for foreign direct investment in multi-brand, industry body FICCI on Sunday said FDI in the segment could help tame food inflation, hovering in the range of 17-18%.

“FDI in retail has to be permitted in order to ensure expansion of organised retailing in the country,” the industry body said in a statement.

The present onion crisis “is no doubt a direct consequence of supply side constraints,” it said adding food inflation is playing “havoc with the budgets of the common man”.

According to the latest government data, while food inflation has softened to 16.91% for the week ended 1 January, 2011, prices of vegetables, onions and protein-based items continued to remain costly.

FICCI, however said the FDI in retail should be permitted with the stipulation that the organised retail chains would work closely with farmers in providing inputs to improve the productivity and directly sourcing from farmers.

“This would result in better prices to farmers as well as consumers and also addressing the structural issues such as low productivity and wastage,” it added.

Financial Chronicle |

Allow FDI in multi-brand retail to tame food inflation, says FICCI

Pitching for foreign direct investment in multi-brand, industry body FICCI on Sunday said FDI in the segment could help tame food inflation, hovering in the range of 17-18%.

“FDI in retail has to be permitted in order to ensure expansion of organised retailing in the country,” the industry body said in a statement. The present onion crisis “is no doubt a direct consequence of supply side constraints,” it said adding food inflation is playing “havoc with the budgets of the common man”.

As per the latest government data, while food inflation has softened to 16.91% for the week ended 1 January, 2011, prices of vegetables, onions and protein-based items continued to remain costly.

FICCI, however said the FDI in retail should be permitted with the stipulation that the organised retail chains would work closely with farmers in providing inputs to improve the productivity and directly sourcing from farmers.

“This would result in better prices to farmers as well as consumers and also addressing the structural issues such as low productivity and wastage,” FICCI said.

Government has floated a discussion paper, which suggested opening of the multi-brand retail sector for foreign players. Besides amendment in the FDI policy, FICCI said there is an urgent need to accord a special status to perishables and horticulture commodities and changes in the Agricultural Produce Marketing Regulation Acts of different states and union territories.

The long chain of intermediaries and inefficient price discovery mechanism are the reasons for high price mark-ups between farmers and consumers. Therefore, FICCI suggested that farmers should be encouraged to form producer associations, cooperatives and aggregate the produce, which could be directly sold on electronic spot exchanges or to retailers.

Business Line |

Bharti Walmart sees rich harvest for farmers from higher buys

Bharti Walmart, the 50:50 joint venture between Bharti Group and Wal-Mart Inc, plans to source agricultural produce directly from 35,000 small and medium farmers in India by the end of 2015. The joint venture is also looking to set up its third skill development centre in Bangalore.

“We will buy from 35,000 farmers directly by 2015. I am confident that these initiatives would result in a 20 per cent increase in the income of farmers and would have a multiplier effect to benefit one million farmers,” Mr Michale T. Duke, President and CEO, Wal-Mart Stores Inc, said an interactive meeting with Indian industry leaders organised by FICCI here. At present, the company works with 600 farmers in the country.

Making a strong case for 100 per cent foreign direct investment in multi-brand retail, Mr Duke said FDI in retail will be a huge opportunity for India. “We can contribute more, if FDI in retail is opened up. We can contribute much more by way of infusion of capital, accelerate the opening of more retail stores and bring in overall efficiency in supply chain management.”

“I believe that retail FDI would go a long way in reducing food inflation in India by 50-70 basis points by reducing waste and improving the efficiency of the business model through supply chain management,” Mr Duke said, adding that the joint venture will open another cash- and-carry venture in next 45 days.

Commenting on the need for skill upgradation in the retail sector, he said the venture would add a third skills training centre in Bangalore in a couple of months. The Bharti Walmart association currently has two training centres, at Amritsar and Delhi, in partnership with the respective State governments.

“The target is to train 35,000 students in the next five years and place at least 15,000 students in the next five years,” Mr Duke said.

He said 34,000 people had received certification under the programme and 1,100 placed in jobs.

Mr Subodh Kant Sahai, Union Minister for Food Processing Industries, appealed to industry to set up a parallel agriculture and food processing industries and invest 5 per cent of its turnover in the business. This would encourage corporates to help farmers increase their yields and take to market-driven farming practices.

The Minister released a FICCI report on ‘Corporate Intervention in Indian Agriculture: Towards a Resilient Farming Community'. The meeting was also addressed by Mr Rajan Bharti Mittal, President, FICCI; Mr P.M. Sinha, Chairman, FICCI Agriculture Committee and Mr Antonio Helio Waszyk, Chairman and Managing Director, Nestle.

The Financial Express |

Bharti Wal-Mart to rope in 35,000 farmers by 2015

Looking to scale up sourcing of agricultural products from India, the world's largest retailer Wal-Mart Stores said on Tuesday that its joint venture with the Bharti group will rope in 35,000 farmers by 2015 to its supply chain.

"We are already making a contribution to India's agricultural sector by working with a large number of farmers in Punjab. I am pleased to announce that Bharti Wal-Mart would be directly sourcing from 35,000 small and medium farmers by 2015," Wal-Mart Stores Inc president and CEO Mike T Duke said at a function organised by FICCI.

At present, the 50:50 cash and carry joint venture, Bharti Wal-Mart, works with 550 farmers in the country. Elaborating on how the company aims to help the farmers, Duke said: "We will help them by providing skills and technology for crop managememnt...By doing all these we hope that the farmers will see at least a 20% increase in their income levels".

He said the company will also be training the farmers on how to utilise usage of water and fertilisers optimally. "This will benefit 1 million farmer and farm workers," Duke added.

Commenting on the need for skill upgradation in the retail sector, Duke said the JV will add a third skills training centre in Bangalore in a couple of months.

Bharti Enterprises vice chairman and managing director, Rajan Bharti Mittal said after the Bangalore centre, another skill centre would be set up at Mohali but did not give a timeline for it. The Bharti Wal-Mart association currently has two training centres located in Amritsar and Delhi in partnership with the respective state governments.

"The target is to train 40,000 students in the next five years and place at least 15,000 students in the next five years," Duke said. Already 3,400 students have been certified and 1,100 people have been place in jobs, he added.

Commenting on the need for further opening up of India's retail sector to FDI, Duke said: "We want to open more and more stores here and contribute in the training and we do stand ready to contribute much more than what we are doing right now if FDI is opened in retail." He said Wal-Mart has been encouraged by the government's positive approach, especially the department of industrial policy and promotion (DIPP) paper that came out in June this year.

The Economic Times |

Sahai bats for FDI in multi-brand retail

Union minister for food processing industries Subodh Kant Sahai said on Tuesday he is optimistic of India opening up foreign direct investment (FDI) in multi-brand retail in 2011.

“I am open to FDI in multi-brand retail as it will give boost to the Indian farming sector. The issue is very much on the agenda. We are hopeful something will come up on the same next year,” Mr Sahai said. India’s retail sector is largely closed to foreign firms and favours small mom-and-pop stores, with 51% FDI allowed only in single-brand retail.

Wal-Mart Stores Inc chief executive Mike Duke, who was also present at the occasion, said easing the rules of FDI in retail will create 3 million jobs in the next five years and help contain inflation by 50-70 basis points.

“If 100% FDI is allowed, we will be able to invest more capital, get superior technology and create an efficient supply chain in the country. More capital infusion will eventually lead to higher growth and increased job opportunities,” Mr Duke told reporters at a conference organised by industry body FICCI.

Wal-Mart has expressed satisfaction at the Indian government’s calibrated approach towards opening the multi-brand retail sector to foreign investment. “We understand the sensitivity of the issue and respect the government’s strategy. However, we are confident of the Indian government opening up multi-brand retail to FDI soon, he said.

Meanwhile, Bharti-Wal-Mart, the joint venture between Bharti Enterprises and US-based Wal-Mart Stores, said it plans to buy agriculture produce directly from 35,000 small and medium farmers in India by the end of 2015. The retail venture proposes to bring in the best farm management practices and train farmers to grow more with less water and optimum use of fertilisers and pesticides.

“We are confident that these initiatives would result in a 20% increase in the income of farmers and have a multiplier effect to benefit one million farmers and other workers associated with agriculture,” Mr Duke said.

Indian Express |

Wal-Mart’s big foray into India in the offing: Duke

Foreign investors including Wal-Mart, the world's largest retailer, are eagerly anticipating India's revised policy on foreign direct investment in multi-brand retail, thanks in large-part to the supportive signals coming from the government.

Today, Wal-Mart CEO Mike Duke said he believes his company's big foray into India is in the offing with policy changes from the government seemingly imminent thanks in large-part to backing received by the likes of Planning Commission Chairman Montek Singh Ahluwalia.

“Regarding the timing (of opening up the sector), it is not really my position to set this. It is for the Indian government but the feeling I get is a very positive feeling in the discussions we have had (with government officials),” Duke told reporters at a FICCI conference today.

India's $450-billion retail sector, with organised retail accounting for just 6 percent, is largely closed to foreign firms and favours small stores which provide livelihoods for hundreds of thousands and serve a market of more than 1 billion. Although Wal-Mart's name has long been linked to the policy shift in India, the company is already sinking its teeth into India's burgeoning agricultural sector by signing a joint venture with the Bharti Group to add 35,000 farmers to its supply chain by 2015.

"We are already making a contribution to India's agricultural sector by working with a large number of farmers in Punjab. I am pleased to announce that Bharti Wal-Mart would be directly sourcing from 35,000 small and medium farmers by 2015," Duke said.

Following the Department of Industrial Policy and Promotion's release of a draft letter seeking inputs to open FDI for multi-brand retail, the movement has been gaining steam in the government.

Mail Today |

Wal-Mart to engage 35K farmers by 2015

Making a strong case for allowing foreign direct investment (FDI) in multi- brand retail in India, Wal- Mart Stores Inc president and chief executive officer (CEO) Mike T. Duke said that the company will rope in 35,000 farmers by 2015.

"We are already working with a large number of farmers. We will be directly purchasing from 35,000 small and medium farmers by the end of 2015," Duke said at a function organised by the Federation of Indian Chambers of Commerce and Industry (FICCI).

The main purpose of Duke's India visit was to meet policy makers in the capital to push for opening the retail sector for foreign investment in the backdrop of an ongoing debate among various stakeholders.

He met commerce minister Anand Sharma on Monday to discuss the issue.

"We do understand the Indian government's calibrated approach in retail," he said.

"The talk was very encouraging. We are very happy with the progress on the policy front," Duke said.

Currently, Bharti Wal- Mart, the 50: 50 cash and carry joint venture (JV) between Bharti Retail and Wal- Mart works with 550 farmers in the country.

"We will help them by providing skills and technology for crop management. By doing all these we hope that the farmers will see at least a 20 per cent increase in their income levels," Duke said.

Duke added that the company will also be training the farmers on the optimum usage of water and fertilisers, which will benefit one million farmers and farm workers.

He also said that the JV will 'Foreign funds in retail will set up two skill training centres - one in Bangalore followed by another in Mohali.

"Our target is to train 40,000 students in the next five years and will place at least 15,000 students in the next five years," Duke said.

The Bharti Wal-Mart Association currently has two training centres located in Amritsar and Delhi in partnership with the state governments.

Already 3,400 students have been certified and 1,100 placed in jobs, he added.

Arguing in support of allowing foreign investment in retail Duke said, " I believe that retail foreign investment will go a long way in reducing food inflation in India by 50- 70 basis points - by reducing waste and improving efficiency of the business model through supply chain management."

"This is important so that we can contribute much more by way of infusion of capital, accelerate the opening of more retail stores and bring in overall efficiency in supply chain management," Duke said.

Financial Chronicle |

Wal-Mart’s training centre in Bangalore

Wal-Mart is setting up a third skills training centre in Bangalore in the next couple of months. The centre would certify more than 40,000 students over the next five years and provide placements to 15,000 of them, Wal-Mart CEO Mike Duke said at a FICCI conference here on Tuesday.

So far, Wal-Mart has trained more than 3,400 students, of who over 1,100 have been placed in jobs. The first Bharti Wal-Mart training centre opened in Amritsar in December 2008 and the second in Delhi in July 2010.

“Wal-Mart has also set a target of buying directly from 35,000 small and medium farmers in India by 2015. At present we are buying fresh produce directly from 600 farmers. We are also working with them on best practices to help increase yields and grow their business. We estimate that farmers will see a 20 per cent increase in income,” said Duke.

The Pioneer |

We support 100% FDI in retail, says Wal-Mart

In a strategic visit to India, the world’s largest retailer Wal-Mart Stores Inc President and CEO Mike T Duke, who is meeting the policy controllers and the members of India Inc, is looking at making place for a 100 per cent foreign direct investment in multi-brand retail.

Duke’s trip to India comes ahead of President Barack Obama’s first visit to the country. The US president will address a conference sponsored by the US-India Business Council November 6 in Mumbai. Obama is expected to bring the largest US business delegation to India and his administration might push for greater access for foreign retailers.

Already known that Wal-Mart is in a 50:50 cash and carry joint venture with Bharti group as Bharti Wal-Mart, Duke on Tuesday said: “We understand the sensitivities around the issue and the Government’s view of taking a calibrated approach to the opening of the sector...We support opening up the retail sector 100% to foreign direct investment.”

“Optimistic” of the fact that overseas companies will be allowed to invest in India’s retail industry Duke feels that this will lead to economic development and help in inclusive growth for the country. Duke made various arguments to promote the FDI in the sector and said: “There is a great opportunity to support the Indian farmer and sustainable agriculture... Modern retail will invest in a sustainable food supply chain for India’s growing population. I also believe that by offering our expertise and technology, we can help increase food safety and quality, and meet the growing expectations of Indian consumers for better food hygiene.”

He also stressed on job creation capability of the sector. “Global retail partners with India can help create opportunity for small and medium enterprises...The third area where we believe FDI in multi-brand retail can contribute is job opportunities. It’s estimated that organized retail can create 2.3 to 3 million jobs in India over the next five years. And these will be good jobs that are very well suited to a young Indian population entering the workforce,” he added.

Not only this, he added the idea for reducing inflation too. According to him, “FDI can make a real difference with inflation that has become such a key economic concern for India. By our estimates, certain increases in direct foreign investment are likely to reduce India’s inflation rate 50 to 70 basis points. We can do this by reducing waste and driving efficiencies in our stores and supply chain.”

Duke further on being asked at the opportunities that Wal-Mart will cash on if the FDI is relaxed, he said: “If the FDI is open, it will allow us to invest more capital in the country which will accelerate growth. At Walmart, we want to open more stores…create more jobs…wanting to invest more and grow more from India.”

Addressing the industry chamber FICCI, Duke said that the company is looking to scale up sourcing of agricultural products from India and will rope in 35,000 farmers by 2015 to its supply chain.

“We are already making a contribution to India’s agricultural sector by working with a large number of farmers in Punjab. I am pleased to announce that Bharti Wal-Mart would be directly sourcing from 35,000 small and medium farmers by 2015,” he added.

Elaborating on how the company aims to help the farmers, Duke said: “We will help them by providing skills and technology for crop management...By doing all these we hope that the farmers will see at least a 20 per cent increase in their income levels.”

Concluding he said Wal-Mart has been encouraged by the Government’s positive approach, especially by the discussion paper mooted by DIPP in June and soon looks at a positive result.

Mail Today |

Plan body okays FDI in multi-brand retail

On the eve of US President Barack Obama's visit, the Planning Commission has greenlighted foreign direct investment (FDI) in multi-brand retail, despite it being a controversial issue. "FDI in multi-brand retail trading should be permitted, since it will have both positive direct and indirect effects that are of value to the national economy," the Planning Commission said in its comments on the issue.

The department of industrial policy and promotion (DIPP) had floated a discussion paper in July making a strong pitch for throwing open the retail sector to FDI that would allow international giants such as Wal-Mart, Tesco and Carrefour to set up mega stores in one of the world's hottest growth economies.

On Tuesday, Wal-Mart chief executive officer (CEO) Mike Duke will speak at the Federation of Indian Chambers of Commerce and Industry (FICCI) as he comes to India to lobby for the opening up of multi-brand retail. Duke met commerce and industry minister Anand Sharma on Monday.

"Introduction of modern retail and supply chains will help the transition of incumbents in retail trade into more efficient intermediaries and will drive modernisation and efficiency creating the changes that are required in the retail trade business," the Commission said in its comments on the paper.

Currently, FDI in multi-brand retail is prohibited in India but the government allows 51 per cent FDI in single brand retailing and 100 per cent in wholesale trade.

In January, 2007, Sonia Gandhi in a letter to Prime Minister Manmohan Singh had asked for a thorough examination of this contentious proposal by the government.

Kirana stores which were supposed to bear the brunt of the onslaught of organised retail have, in the past, warned of MNC giants offering deep discount sales in mega stores, which would jeopardise the livelihood of neighbourhood mom-and-pop stores and street vendors.

The Planning Commission said the fear of job losses is exaggerated. " All forms of mechanisations and modernisation do away with certain kinds of activity, as it ushers in new forms of more productive and better paid occupations. That is the essence of economic progress," the plan panel said.

The finance ministry has formed an internal panel to finalise its view on the politically sensitive matter.

The food and consumer affairs ministry, on the other hand, has favoured opening up FDI in multi- brand retail with a 49 per cent cap.

"This (FDI in multi- brand retail) will help local enterprise to upgrade their technology and practices to face competition from MNCs," the food ministry had said in its comments on the discussion paper.

The Hindu |

Mittal favours FDI for multi-brand retail

Bharti Enterprises Vice-Chairman and Managing Director Rajan Bharti Mittal has favoured full opening up of multi-brand retail sector for foreign direct investment.

Opening up of retail segment would give a major fillip to the agriculture and manufacturing sectors to FDI and keeping a cap on the FDI in these sectors would not serve any purpose, he said in an informal chat with reporters on the sidelines of the national executive committee meeting of the Federation of Indian Chambers of Commerce and Industry (FICCI) here on Tuesday.

He said retailing was a more capital intensive business and long term business and it would need series of cold chains across the country to avoid wastage of agriculture produce. “You need money and technology to survive,” he said.

Asked whether there was need for stringent norms for retail chains to remain afloat, he said it was for the business houses to chart out their policies carefully. The government was only facilitator and it was up to the companies to ensure that their stores were intact. Mr. Mittal underlined the need to enter smaller cities, with population of over 2 lakh to make the change. There were enough retailers in the bigger cities and availability of retails chains and products was much lesser in smaller cities.

Bharti Enterprises, which had three cash and carry stores, decided to open up two more in Rajasthan and Madhya Pradesh before the year end in addition to several retail stores in the northern markets. The company plans to foray into the south next year. Addressing a meeting of the Federation of Andhra Pradesh Chambers of Commerce & Industry (FAPCCI) later, he expressed confidence that Goods and Services Tax regime would be ushered in the coming months. Referring to power shortage in the country, he said nuclear power was the only solution.

Infrastructure

Pointing out that infrastructure would bring economic growth, he said that India would sustain the economic growth in the coming decades and economy would be doubled if necessary infrastructure was put in place. In this context, he said investments would flow into good States, southern States while those in the north were struggling.

Business Line |

FDI is key to technology, funds for retail biz: Rajan Mittal

Mr Rajan Mittal, Vice-Chairman and Managing Director of Bharti Enterprises, has said that Bharti-Walmart would make a southern foray in 2011.

“We are likely to start off with Andhra Pradesh to start our cash-and-carry format in the South. We then will cover all the major cities in phases,” he said.

“We have three cash-and-carry stores and 100 retail stores. We will be opening two more cash-and-carry and 40 retail stores in the next few months,” he said.

Mr Mittal, who is also President of FICCI, was here on Tuesday in connection with a chamber's meeting.

Addressing reporters on the sidelines, he felt that FDI in domestic multi-brand retail sector should be opened up. This would, in turn, boost domestic manufacturing and agriculture sectors.

“Multi-brand retailing should be opened up in India. For the single brand, FDI should be increased from 51 to 100 per cent. For multi-brand, we should allow 49 per cent FDI. We are very hopeful that the Government would make the required changes after the discussion paper and initial comments,” he said.

“Retail is a very capital intensive and long term business — keeping FDI out serves no purpose. You need money and technology to survive in this business. You need infrastructure facilities like cold-chains to ensure that food and vegetables are not wasted. We waste at least 40 per cent of vegetables and fruits we produce every year,” he pointed out.

Mr Mittal had reiterated that allowing FDI in retailing would not hurt small kirana (mom-and-pop) stores.

Mr Mittal, whose company formed joint venture with Wal-Mart for its retail initiative, had asked the Government to allow Wal-Mart to set up its base in India. Allowing it would boost the domestic manufacturing industry, he felt.

Business Line |

FDI inflow will have wholesale impact: Retailers

With the belief that opening up the retail sector will provide a war chest of foreign investment, boost rural employment and strengthen the supply chain, organised retailers said such a Government move would help the sector take big strides. The Department of Industrial Policy and Promotion (DIPP) had on Tuesday sought views from stakeholders on opening up the retail sector. In a 21-page document, the Government said doing so could enable organised retailers generate enough cash to fund investments.

“There is a case for opening up of retail sector to foreign investment. At the same time, there is a view that this may be more appropriately done in a calibrated manner,” DIPP had said.

A cross-section of retailers Business Line spoke to said investment enhancement will be a key aspect of opening up of the sector. It will help in job creation and also help build a strong supply chain infrastructure.

“Retail is a long-haul game. The concept paper currently talks only of the supply side of retail and not much of the demand side. In our opinion, both supply and demand will have to go hand in hand. Also investments into the sector will have a positive bearing on creating the infrastructure needed for conducting the retail business,” Mr Kishore Biyani, Managing Director, Future Group told Business Line.

Stating that Government should have allowed foreign companies to enter the Indian retail sector long ago, Mr Ram Chandra Agarwal, Chairman and Managing Director, Vishal Retail Ltd, said foreign players coming to India will also source from India, which will be an added advantage to the economy. “Since a long time the entire retail industry has been in favour of creating some regulations and guidelines so that it can structure the retail sector, giving it an industry status.”

While foreign investment in multi-brand retail is prohibited now, the Government allows 51 per cent FDI in single brand retail and 100 per cent in wholesale cash-and-carry trade.

“If the policy process is strategically done, it can create a synergic relationship between the small retailer and the larger retail chains. India can develop its own model based on its own realities towards modernisation of this sector in a calibrated manner,” Mr Rajan Bharti Mittal, Vice-Chairman, Bharti Enterprises and President, FICCI, said.

Global players such as Wal-Mart and Carrefour have been evincing keen interest in the Indian retail market for its sheer size. Foreign retailers have been constantly seeking opening up of the sector to pump in investments and also a larger slice of the profit. French retailer Carrefour, when contacted, refused to comment on the issue.

The DIPP paper has also stressed that job creation and manpower training needs to be carefully addressed. Also, an enhanced back-end supply chain will have a positive bearing on the retail infrastructure.

Mr D. P. S. Kohli, Chairman, Koutons Retail India Ltd, said, “Allowing FDI can change the dynamics of the industry and bring investments from outside that will boost the supply chain and infrastructure. There was a lack of regulations and guidelines for the industry. We can expect generation of more jobs and expansion of organised retail.”

According to Mr Prashant Khatore, Tax Practice, Ernst &Young, “We believe that the Government is trying to build a positive environment on opening up of the retail sector. The issue is politically sensitive and a comprehensive discussion paper will help Government take a positive decision on opening up of sector.”

The Financial Express |

FDI in retail sector likely to be liberalised

The government on Monday said it would next month initiate discussion on relaxing foreign direct investment (FDI) in sectors ranging from defence to agriculture and even retail—a source of political woes for the government in the past.

The Department of Industrial Policy and Promotion (DIPP), the nodal agency for framing FDI policies, will come out with six discussion papers in mid-May on overseas investment norms.

"All the issues, which are troubling you will be covered (in the discussion papers)," DIPP secretary RP Singh told media persons at a FICCI event here when asked if multi-brand retail would also figure in the discussion papers.

In its first term, the UPA government had shelved plans to open FDI in multi-brand retail owing to fierce opposition from its then allies—Left brigade—and petty traders.

Under the existing rules, FDI is not allowed in retail, except for trade of "single brand" products, where up to 51% foreign investment is permitted. FDI up to 100% is also allowed in wholesale cash-and-carry trade.

While transnational companies like WalMart, Carrefour and the industry chambers are pitching for opening up multi- brand segment, a parliamentary panel has proposed a "blanket ban" on entry of corporates into this unorganised sector employing millions of people.

Sources in the DIPP said the discussion papers, which would be put in public domain on May 12 or 13, would deal in sectors like retail, defence, pharmaceutical and agriculture.

The DIPP would seek public comments on the concept papers, Singh said. On pharmaceuticals, Singh said the department was not averse to FDI, but is demanding review of the policy.

"They (department of pharmaceutical) are not opposing (FDI). They are only saying that FDI (policy) should be reviewed and it should not result in Indian companies being purchased by outsiders," he said.

India allows 100% FDI in drugs and pharmaceuticals through automatic route.

In March this year, India had released a compendium of all the polices related to FDI as part of a drive to make things simple.

The West, including the US and the EU, is separately asking India to open its financial sector to FDI and a Bill to raise FDI in insurance sector to 49% from 26% now is pending clearance in Parliament. FDI inflows in the first 10 months of 2009-10 were $22.9 billion.

The core of the plan is to allow FDI in retail, provided the retail stores are located in cities with a minimum population of one million. The move aims to protect vendors in small cities.

Also, to ensure the buffer stock is maintained at a desired level, the government can reserve the right of first procurement for a part of a season or could think of a mechanism to collect a certain amount of levy from private traders in case the buffer stock falls below a certain level.

Since 2006, when FDI was partially allowed in retail, the government has approved 54 FDI proposals in the sector and the country has received an inflow of Rs 822.70 crore. With 15 million outlets, India’s retail sector is highly fragmented.

Indian Express |

FDI in retail sector likely to be liberalised

The government on Monday said it would next month initiate discussion on relaxing foreign direct investment (FDI) in sectors ranging from defence to agriculture and even retail — a source of political woes for the government in the past. The Department of Industrial Policy and Promotion (DIPP), the nodal agency for framing FDI policies, will come out with six discussion papers in mid-May on overseas investment norms.

"All the issues, which are troubling you will be covered (in the discussion papers)," DIPP secretary RP Singh told media persons at a FICCI event here when asked if multi-brand retail would also figure in the discussion papers. In its first term, the UPA government had shelved plans to open FDI in multi-brand retail owing to fierce opposition from its then allies — Left brigade — and petty traders.

Under the existing rules, FDI is not allowed in retail, except for trade of "single brand" products, where up to 51 per cent foreign investment is permitted. FDI up to 100 per cent is also allowed in wholesale cash-and-carry trade. While transnational companies like WalMart, Carrefour and the industry chambers are pitching for opening up multi- brand segment, a parliamentary panel has proposed a "blanket ban" on entry of corporates into this unorganised sector employing millions of people. Sources in the DIPP said the discussion papers, which would be put in public domain on May 12 or 13, would deal in sectors like retail, defence, pharmaceutical and agriculture. The DIPP would seek public comments on the concept papers, Singh said. On pharmaceuticals, Singh said the department was not averse to FDI, but is demanding review of the policy.

"They (department of pharmaceutical) are not opposing (FDI). They are only saying that FDI (policy) should be reviewed and it should not result in Indian companies being purchased by outsiders," he said. India allows 100 per cent FDI in drugs and pharmaceuticals through automatic route.

In March this year, India had released a compendium of all the polices related to FDI as part of a drive to make things simple.

The West, including the US and the EU, is separately asking India to open its financial sector to FDI and a Bill to raise FDI in insurance sector to 49 per cent from 26 per cent now is pending clearance in Parliament. FDI inflows in the first 10 months of 2009-10 were $22.9 billion.

The Indian Express |

Govt to begin discussions on FDI in multi-brand retail

India today said it would next month initiate discussion on liberalising Foreign Direct Investment in sectors ranging from defence to agriculture and even retail -- a source of political woes for the government in the past.

The Department of Industrial Policy and Promotion (DIPP), the nodal agency for framing FDI policies, will come out with six discussion papers in mid-May on overseas investment norms."All the issues, which are troubling you will be covered (in the discussion papers)," DIPP Secretary R P Singh told reporters at a FICCI event here when asked if multi-brand retail would also figure in the discussion papers.

In its first term, the UPA government had shelved plans to open FDI in multi-brand retail owing to fierce opposition from its then allies -- Left parties -- and petty traders.

India, however, allows 51 per cent FDI in single brand retail and 100 per cent in cash-and-carry (wholesale) sector. While transnational companies like WalMart, Carrefour and Indian industry chambers are pitching for opening up multi- brand segment, a Parliamentary panel has proposed a "blanket ban" on entry of corporates into this unorganised sector employing millions of people.

Sources in the DIPP said the discussion papers, which would be put in public domain on May 12 or 13, would deal in sectors like retail, defence, pharmaceutical and agriculture. The DIPP would seek public comments on the concept papers, Singh said.

On pharmaceuticals, Singh said the department was not averse to FDI, but is demanding review of the policy. "They (Department of Pharmaceutical) are not opposing (FDI). They are only saying that FDI (policy) should be reviewed and it should not result in Indian companies being purchased by outsiders," he said.

India allows 100 per cent FDI in drugs and pharmaceuticals through automatic route. In March this year, India had released a compendium of all the polices related to FDI as part of a drive to make things simple.

The West, including the US and EU, is separately asking India to open its financial sector to FDI and a Bill to raise FDI in insurance sector to 49 per cent from 26 per cent now is pending clearance in Parliament. FDI inflows in the first 10 months of 2009-10 were $22.9 billion.

Mail Today |

FDI ease for retail and pharma likely

The government is looking at going in for a more liberal foreign direct investment (FDI) policy covering sectors, such as retail and pharmaceuticals, and is likely to come up with six discussion papers next month to take up the issue.

"We will bring out discussion papers and invite suggestions from the public," secretary department of industrial policy and promotion (DIPP) R. P. Singh told journalists on the sidelines of a Federation of Indian Chambers of Commerce and Industry (FICCI) function.

Singh said the discussion papers on FDI would be released by May 12 or 13. The papers are also expected to cover sectors like defence and agriculture.

Singh indicated that one of the papers would be on the multi- brand retail sector. While the current policy allows 51 per cent FDI in single brand retail, foreign investment is not permitted in multi- brand retail.

FDI up to 100 per cent is also allowed in wholesale cash-and-carry trade where the foreign company can only supply goods to other retailers in the country and not market it directly themselves. Investment in the retail sector is a sensitive issue as there are fears that big stores may drive out local mom and pop stores out of business. The government has, therefore, been forced to move cautiously on the issue.

Global retail giants such as Wal- Mart and Carrefour have been trying to convince the government to allow them access to India's retail sector. These companies have been arguing that with logistics, such as cold chain stores they could benefit local farmers as well.

Since 2006, when FDI was partially allowed in retail, the government has approved 54 FDI proposals in the sector and the country has received an inflow of Rs 822.70 crore.

Currently, less than four per cent of the country's retail outlets are bigger than 500 square feet in area and the remaining 96 per are in the unorgainsed sector.

Singh also said the department of pharmaceuticals is not opposing FDI. "They are only saying that FDI policy should be reviewed and it should not result in Indian companies being purchased by outsiders," he added.

India allows 100 per cent FDI in drugs and pharmaceuticals through the automatic route.

In March this year, the government had released a single document containing all polices related with FDI, which was being implemented through a series of scattered press notes that incorporated changes made from time to time.

This had caused a lot of confusion and the comprehensive version of the policy was issued to present the rules in a simple manner that would be easily comprehensible to those keen on investing in India. FDI flows into the country during the first 10 months of 2009- 10 were at $ 22.9 billion. While commerce minister Anand Sharma considers this a commendable achievement given the fact that it was a difficult year for global business, the government is keen to attract more investment to spur growth.

Financial Chronicle |

India plans to free FDI in defence, retail, agriculture

India is all set to initiate discussion on liberalising foreign direct investment in various sectors, including defence, agriculture and retail. The department of industrial policy and promotion (DIPP), the nodal agency for framing FDI policies, will make public six discussion papers next month on overseas investment norms. "All issues will be covered in the discussion papers," DIPP secretary RP Singh told reporters at a FICCI event here on Monday, adding that far reaching changes can be expected to be introduced in FDI.

In its first term, the UPA government had shelved plans to open FDI in multi-brand retail owing to fierce opposition from its then ally, the Left parties, NGOs and others. India allows 51 per cent FDI in single brand retail and 100 per cent in wholesale sector.

While transnational companies like Wal-Mart, Carrefour and Indian industry chambers are pitching for opening up multi-brand segment, a parliamentary panel has proposed a "blanket ban" on entry of corporates into this unorganised sector employing millions of people.

According to Singh, the discussion papers, which would be put in public domain on May 12 or 13, would deal in sectors like retail, defence, pharmaceutical and agriculture.

On pharmaceuticals, Singh said the department was not averse to FDI, but is demanding review of the policy. "It would be incorrect to say that the department of pharmaceutical is opposing FDI. They are only saying that FDI policy should be reviewed and it should not result in Indian companies being purchased by outsiders," he said. India allows 100 per cent FDI in drugs and pharmaceuticals through automatic route. In March this year, India had released a compendium of all the polices related to FDI as part of a drive to make things simple. The US and EU, are separately asking India to open its financial sector to FDI and a bill to raise FDI in insurance sector to 49 per cent from 26 per cent now is pending clearance in Parliament.

FDI inflows in the first 10 months of 2009-10 was $ USD 22.9 billion.

PBD |

FDI in retail can boost farm, manufacturing output: Mittal

Leading industrialist and FICCI president Rajan Bharti Mittal has said allowing foreign direct investment in multi-brand retailing is critical to boost agricultural and manufacturing output in India and urged the government to open up the sector to 49 per cent FDI.

Mittal, who heads Bharati Enterprises, argued that FDI in multi-branding retailing would bring the much-needed investment, giving boost to manufacturing and agriculture sectors, thus accelerating second Green Revolution, resulting in massive employment generation.

"Opening up of the multi-brand retailing to FDI would help both agriculture as well as manufacturing. I have been making representation to the government in this regard that this sector must open up," Mittal told the Washington-based representatives of Indian news agencies in an interview.

Mittal was part of the Indian delegation to participate in the seventh High Technology Cooperation Group Summit in Washington, hosted by the US-India Chamber of Commerce in association with FICCI and CII.

Based on his interaction with US corporates and top US officials, Mittal said to boost exports, India needs massive investment in infrastructure and manufacturing.

"Infrastructure remains a major bottleneck. We also need to have value addition in our manufacturing sector," Mittal said, adding if India has to achieve the target of double-digit growth then both infrastructure and manufacturing sectors needs to be enhanced.

Observing that at present there is a huge wastage of farm products as it makes its way from fields to the market, Mittal said: "We need cold chains, warehousing, the entire value chain and they would only come, if you have a retailing point at the end of the chain."

Hindustan Times |

‘Tax on rentals will impact retail’

Imposition of service tax on commercial rentals, as proposed in the Budget, will prove counterproductive, says Rajan Bharti Mittal, the newly appointed president of industry chamber FICCI. In an interview with Hindustan Times, Mittal also stressed upon the gains to be had from allowing foreign direct investment in retail. Excerpts:

On the move to tax rentals

I do not think that rentals constitute a service. Service tax will increase commercial rentals, impacting not only the retail players but also the realtors, who might find it difficult to lease out space at higher rates. We intend to meet government officials and apprise them of our concern against levying this tax.

On FDI in multi-brand retail

Allowing FDI in retail will not only help create jobs but also have several spin-off effects, such as generation of ancillary stuff around manufacturing activities.

On concerns about contract farming

I believe farmers will reap a better produce and ultimately get better rates. I do not think that contract farming will do any harm.

On impact upon farmers in case of crop failure/ poor quality

Probability of crop failure (in contract farming) will be low, as the companies will be involved from the very beginning. Further, a company is likely to nurture a long term relationship with the farmers as compared to the transactional relationship of local mandis with the farmers.

On organised retail putting small shops out of business

There is enough room for both formats of retail to co-exist and flourish. Modern retailing still accounts for 10 to 20 per cent of the total market in counties like Brazil and China that have opened their retail sector for more than a decade.

Financial Chronicle |

Retail FDI to help everyone

After being part of a new age success story, Rajan Bharti Mittal now heads the 83-year old Federation of Indian Chambers of Commerce and Industry (FICCI). The managing director of Bharti Enterprises and group lead director of wholesale and retail business, shares his strategy with Zehra Naqvi and Rakesh Khar. Excerpts:

Barely a week into the budget and there is price rise across sectors. Are we headed for a long drawn battle against inflation?

Inflation has to be seen from two perspectives: food and non-food. Food inflation is a matter of worry. The government has been trying to tame it. From our perspective, there is need for agricultural policy reforms in production, distribution management and waste management. The budget did make a detailed mention of some of these issues. The intent is right there.

You are happy that government is seized of the crisis. Do you think it has a timeline in sight to tame food inflation? Can you hazard a guess?

It is difficult to hazard a guess as to when exactly will things improve. Let us face the facts. Agricultural production has been hit over the years. Retail management through induction of FDI has to happen now. There are related issues as well. Our belief is that there has to be a certain kind of concern. This has a deep impact on the man on the street.

Do you buy the opposition charge that government mismanaged imports of essential food items resulting in the crisis?

India does traditionally import quite a few of its foodstuff. The volumes vary depending on the situation. I would not say mismanaged, but yes there is a kind of a gap.

You have pitched for agricultural policy reforms. Are you aiming specifically for FDI in retail or more?

Unfortunately, when it comes to retail, there is this raging debate for and against FDI. Agriculture reforms to me means a lot more than merely FDI, which is of course critical. It is the approach one takes on modern versus traditional formats of retail. It is the issue of induction of technology and building an eco system where the business builds an entire value chain that in turn feeds on the business as also feeds the business. Look at the great impact full opening up of retail would have on manufacturing in the country. The entire range of items would have to come from somewhere and this is where the manufacturing too would get a big boost.

The situation on ground for retail does not seem to be too rosy as of now with big players either having shut down businesses or slashed their offerings heavily? What went wrong?

Precisely, this is what I am trying to argue without naming any company. You have to reinvent the business cycle as an entire value chain rather than do it in bits and pieces. This is where FDI too comes into play. It is the sheer experience that has come into play

Prime Minister and now even the finance minister have talked about opening up the retail sector to foreign investment. What is holding the government back now?

The government has to work on a balanced approach. There are various stakeholders involved in the issue. From my perspective, we can only try and convince people of the merits of our argument. I do definitely see a direction in this budget and am confident that it would not be long before the government announces the next step. But I am also pushing for greater FDI in insurance, defence production and most importantly, internal reforms to effect better governance. I do not have just the retail agenda.

A gradual stimulus roll back is high on government agenda. What according to you are the sectors that would immediately face the rollback and those that perhaps escape it for a while.

Our plea is please engage the industry. This is a critical area and we know stimulus cannot be there for eternity. But let us do it in a manner where the pain is minimum and the growth environment does not get jeopardised. The MSME and the exports business have to be left alone for some time and government may on its own push for rollback in sectors that it deems as not being critical to the common man.

Indian companies aim to make it big on the global arena (Bharti’s affair with MTN and now Zain) ran into regulatory hurdles there. What role would you as industry leader want government to play to facilitate this?

Frankly, our government did its best. The fact also is that it cannot do much. There are local issues and considerations various governments have to take care of and that is it.

Would it be fair therefore that Indian government does not allow some companies (for instance in the telecom sector) to come to India? As also, would it be fair to suspend operations of existing company (STel)?

Fair enough. It is for the government to decide and allow which company should come in here. The government has the complete picture. It is within its right to do so. Also, if I may add, I do not know about the latest case, but there are already enough players here in the telecom business! Are they not?

Business Line |

Marico hopes to `maintain' product prices

Marico Ltd hopes to maintain its product prices at the current levels despite the rise in the raw material costs, according to its Chairman and Managing Director, Mr Harsh Mariwala.

“There has been a marginal rise in the prices of inputs such as copra and sunflower oil since October, however, it will not impact our product prices. We are hopeful of maintaining the product prices at the current levels,” Mr Mariwala said, while speaking to newspersons on the sidelines of the National Executive Committee Meeting on the future of GST organised by the Federation of Indian Chambers of Commerce here on Friday.

The company is hopeful of achieving a double-digit growth in sales volume during the third quarter of this fiscal, even while the revenue growth might be slightly muted due to the lower prices.

Marico, Mr Mariwala said, would be in a position to maintain its margins this year. “On the margins front, we are comfortable at present. The raw material costs have come down and we have also reduced the prices of our products. This will ensure that our margins are not under pressure,” he said.

Rural market sales

There might be a dip in the sales growth in the rural market this year due to the drought-like condition, he observed. Rural market accounts for almost 25 per cent of the company's total sales.

“The present rate of inflation will also affect the purchasing power of consumers. So the growth rate in rural areas might witness a fall this year,” he added.

Business Standard |

Festive season sales push up retail targets

This festive season has been successful enough in pushing sales for companies to revise upwards their year-end targets. A survey by the Federation of Indian Chambers of Commerce and Industry (FICCI) says demand conditions have improved across sectors.

The survey states there is a definite improvement in demand at the retail level. Retailers of leading automobile, consumer durables and FMCG (fast moving consumer goods) brands say the month of September saw a substantial jump in sales for products across segments. Retailers reported a 45 per cent increase in footfalls and a 30 per cent increase in sales. The trend is expected to continue in the coming months.

The highest degree of optimism was reflected by auto companies, which have seen sales go up well since the middle of this year. Many companies reported a sales increase of up to 25 per cent in the current season. According to representatives of auto companies, the stimulus package announced for the economy by the government has had a definite impact on their sales. The lowering of excise duty gave a definite boost.

More, the launch of new models, lowering of interest rates by banks on auto loans, reduced loan processing fee and the sixth pay commission award were some other reasons contributing to higher sales. Companies have reported that while last year interest rates on auto loans were in the range of 12-15 per cent, this has now come down to 11-12 per cent.

FMCG majors like Nestle, Cadbury, Coca-Cola, Pepsi and Dabur, and leading sweetmeat manufacturers like Bikanervala and Haldiram are expecting a sales growth of around 20 per cent in their food products during the Diwali season. Dabur is already observing an increase of around 15-20 per cent in sales volume of fruit juices through gift packs launched specifically for the festival. Similarly, sweet houses are expecting a 20-25 per cent increase in sales volume. On an average, the big retailers are expecting 30-35 per cent increase in sales this Diwali.

The Financial Express |

Good festive sales prompt retailers to upgrade targets

With the domestic sales having picked up by almost 30% during the present festive season, the retailers and manufacturing companies are revising upwards their year-end targets, according to a survey conducted by industry chamber FICCI.

The survey reveals that the dealers and retailers of leading automobile, consumer durable and FMCG brands have noted that September saw a substantial jump in sales for products across segments.

Terming September as bonanza month , retailers said while footfalls have gone up by up to 45% and sales have gone up by up to 30% and this trend is expected to continue in the months ahead. Following Diwali, a spurt in sales would be seen around Christmas and New Year. Many of the retailers mentioned that September to December is the peak season for them and the start seen in September this year augurs well for the next few months.

A similar response was received from the companies, which sounded quite upbeat about the sales performance in the current festive season. The highest degree of optimism was reflected by the auto companies, which are seeing their sales going up since the middle of this year. Many of the companies reported an increase in sales up to 25% in the current season. According to representatives of auto companies, the stimulus package announced by the government has had a definite impact on their sales. The lowering of the excise duty accelerated auto sales.

Further, the launch of new models, lowering of interest rates by banks on auto loans, reduced loan processing fee and award of the sixth pay commission were some of the other reasons which are contributing to higher sales in the auto segment. Companies have reported that while last year interest rates on auto loans were in the range of 12% to 15%, this has come down to 11% to 12%.

Moreover, nationalised banks have become aggressive in the auto loan space and are actively trying to enhance their auto loan portfolio.

Financial Chronicle |

Big boom bonanza month sparks buoyant demand

India’s festive season just got bigger. Retailers and dealers across sectors can finally afford to smile as sales, which nose-dived at the peak of the slowdown, is staging a serious comeback. According to a report released by industry chamber FICCI, from the month of September, India’s domestic economy is witnessing a phase of buoyant demand from FMCG to consumer durables of up to 30 per cent.

Indeed, the ‘Bonanza Month’ has seen footfalls in large malls go up by 45 per cent, with the trend expected to continue up to Christmas and new year. Not surprisingly, the highest degree of optimism was seen among automobile companies.

“Many of the companies reported a sales increase of up to 25 per cent in the current season,” the release by FICCI said.

The auto companies attribute this spurt in growth partly to the stimulus packages announced by the government, coupled with the lowering of excise duties. Interest rates among banks and financial institutions have also had a positive impact on auto sales. “Companies have reported that while last year interest rates on auto loans were in the range of 12 to 15 per cent, today this has come down to 11 to 12 per cent,” the release said.

Approximately 25,000 cars were sold on Friday, September 15, on the day of ‘Dhanteras’. The average daily sale in August was about 5,000 cars.

FMCG majors like Pepsi, Coca Cola, Nestle, Dabur and Cadbury expect to grow by 20 per cent in this phase. Similarly, sweetmeat houses like Haldirams and Bikanervala are expecting to grow by 25 per cent.

The retail sector, which was among the worst hit during the slowdown, is gearing up for robust sales. On an average, big retail players expect to grow in excess of 30 per cent this season.

The Statesman |

Domestic demand picking up: Survey

Domestic sales during the festive season from September onwards have been so strong that retailers and manufacturing companies are revising upwards their year-end targets. A quick market survey conducted by FICCI among dealers and retailers in select markets in the NCR region and direct feedback taken from companies show that domestic consumption, which is the backbone of the Indian economy, is again picking up.

The buoyant demand conditions are prevailing across sectors from automobiles to consumer durables to FMCG products.

FICCI’s interaction with dealers and retailers of leading automobile, consumer durable and FMCG brands shows that September 2009 saw a substantial jump in sales for products across segments. Terming September as ‘bonanza month’ many of the retailers FICCI spoke to said that while footfalls had gone up by up to 45 per cent, sales had gone up by up to 30 per cent and this trend was expected to continue in the months ahead. The ongoing festive season started with Onam then moved to Durga Puja and then to Diwali. A spurt in sales is again seen around Christmas and New Year. Many of the retailers mentioned that September to December is the peak season for them and the start seen in September this year augured well for the next few months.

There is a definite improvement in demand at the retail level and this has buoyed the sentiment prevailing among marketers and retailers, prompting them to revise upwards their year-end targets.

PBD |

Festive season brings cheers on marketers: FICCI

The ongoing festive season has brought cheer back on the face of marketers, who during the same time last year were faced with a precarious situation of falling sales and declining revenues, said a survey by the industry body FICCI today.

"A speedy market survey shows that domestic consumption demand, which is the backbone of the Indian economy, is again picking up," held the Chamber.

Domestic sales during the festive season have been so strong that retailers and manufacturing companies are "revising upwards their year-end targets," said the Chamber based on feedbacks from retailers in the national capital region and leading firms.

"The buoyant demand conditions are prevailing across sectors from automobiles to consumer durables to FMCG products," held FICCI.

It further said the stimulus package announced by the government, launch of new models, lowering of interest rates by banks and implementation of the sixth pay commission recommendations helped increase automobile sales.

Terming the month of September as "bonanza month", FICCI said retailers reported that footfalls increased by up to 45 per cent and sales saw a growth of up to 30 per cent.

The mood of consumer durables manufacturers and retailers is also upbeat though most of them did complain that the return of consumer financing in this segment has not occurred to the extent as seen in case of automobiles, it said.

The ongoing festive season started with Onam then moved to Durga Puja and then to Diwali. Following Diwali, a spurt in sales is seen around Christmas and New Year, concluded the survey.

Financial Chronicle |

Bharti Wal-Mart looks towards south India

Bharti Wal-Mart is set to move beyond northern region next year. The 50:50 joint venture (JV) between Bharti Enterprises and Wal-Mart Stores has begun the process of scouting for properties in the south and west of India.

Speaking on the sidelines of the FICCI National Executive Committee Meeting in Bangalore, Rajan Bharti Mittal Enterprises, vice-chairman and managing director of Bharti Enterprises, said, "We will enter another zone in 2010. We are studying the southern market very closely and south will see some action from us soon. Southern markets are more growth oriented and we have started the process of looking for real estate in both south and west of India. Wherever we get better real estate, we will go there.

He declined to divulge details about expansion plans in the south or west. At present, the south of India already has cash-and-carry major Metro Cash & Carry. The German cash-and-carry company operates two outlets in Bangalore and one in Hyderabad.

Bharti Wal-Mart operates one wholesale cash-and-carry under Best Price Modern Wholesale in Amritsar. The JV is set to open a second cash-and-carry outlet in Punjab by January. By 2015, Bharti Wal-Mart is expected to open 10 to 15 wholesale cash-and-carry outlets across India. The JV has announced earlier that it will invest $2 billion towards expansion plans till 2015.

In addition to the cash-and-carry outlet under the JV, Bharti Enterprises also operates 35 wholly-owned compact hypermarket outlets and neighbourhood stores under Easy Day brand in Punjab and Haryana. The company expects to have 70 outlets by the end of the year in the north. "We want to cover the northern market because it is a large market for us. By year-end, we intend to enter NCR (national capital region), Jaipur, Uttar Pradesh and Madhya Pradesh.

Review of the policy on Foreign Direct Investment- allowing FDI in Multi-Brand Retail Trading.

Download PDF

Govt working to introduce reasonably strict, but practical quality standards for manufacturing sector: Piyush Goyal

Detail Page

FMCG sector ushering in rapid structural reforms to make India USD 5 trillion economies: Ashwini Kumar Choubey, MoS, Ministry for Consumer Affairs, Food & Public Distribution

Detail Page

Public-private partnerships for digital MSMEs: Navneet Sehgal, Addl Chief Secretary, Information, MSME

Detail Page

Thin line between drugs and cosmetics; well-informed policy and rules need of the hour: Shraddha Srivastava, Assistant Drugs Controller (I), CDSCO

Detail Page

Augmented transparency; enhanced efficiency; facilitating ease of business and building economies of scale will enable MSMEs carve out a niche for themselves: BB Swain, MSME Secretary

Detail Page

Concept of Atmanirbhar Bharat is not anathema to competition, it coexists with competition: Chief Economic Adviser, GoI

Detail Page

Unconventional, agile, and tech-driven strategies to help REBOOT the consumer industry: FICCI-Deloitte report on FMCG and Retail (e-commerce)

Detail Page

Govt in final stages of drafting new National Retail Trade Policy: MoS for Commerce & Industry, GoI

Detail Page

Quick notification of e-pharmacy rules needed: FICCI

Detail Page

Industry should take lead in making investments to put growth back on 7% plus path: Chief Economic Advisor

Detail Page

Indian Foodservice industry to reach Rs 5,52,000 crore by 2022 with a 10% growth

Detail Page

Set-up a robust consumer grievance redressal mechanism in Direct Selling Sector - Anil Bahuguna, Jt. Secy., Department of Consumer Affairs, Govt. of India

Detail Page

Win consumers' trust, uphold their rights through legible product labelling in Hindi and regional languages: Ram Vilas Paswan

Detail Page

Indian Food Services market to grow at a CAGR of 10% to reach INR 5,52,000 crore in 5 years: FICCI-Technopak Report

Download PDF

Food Processing Minister urges MNCs to test Indian waters at World Food India 'Food Street'

Download PDF

We are confident these guidelines will certainly help in bringing in regulatory clarity for the sector - A. Didar Singh, Secretary General, FICCI

Download PDF

FICCI comments on the cabinet approval on the Model Shop & Establishment Act

Download PDF

Delhi's direct selling market estimated to reach INR 15-20 billion by 2025: FICCI-KPMG Report

Download PDF

FICCI comments on Cabinet's decision on initiating measures to promote digital payments

Download PDF

Andhra CM Naidu releases FICCI-KPMG Report on Direct Selling in Andhra Pradesh and Telangana in New Delhi

Download PDF

Drugs Controller General of India to formulate guidelines for e-commerce marketplace to ensure safety of consumers

Download PDF

Need for clear distinction between fly-by-night operators & genuine business

Download PDF

FICCI Retail Committee Delegation suggests measures to contain price rise of perishables to Ministry of Consumer Affairs, Food & Public Distribution

Download PDF

FICCI Condemns the Sudden Arrest of Amway India MD

Download PDF

FICCI Disappointed with Delhi Decision on FDI in Retail

Download PDF

FICCI Retail Committee Submission on Multi Brand Retail Policy and on recent clarifications to the Hon'ble Minister during the Roundtable of MB retailers

Download PDF

FICCI Condemns the Arrest of CEO, Amway India

Download PDF

Reaction from President, FICCI on FDI in Multi-Brand Retail

Download PDF